Jacana Energy
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Jacana Energy electricity plans and review

Our verdict: You’ll get the same price for power no matter who you pick in the NT, so there are few reasons not to go with the largest provider – Jacana Energy.

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Pros

  • Local customer support.
  • Greener than its competition in the NT.

Cons

  • Most people have to go with Jacana by default due to near-zero competition

Jacana Energy at a glance

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Name Product Details Electricity prices (annual estimate) Discounts Solar feed-in tariff Apply
Jacana Everyday Home plan
Jacana Everyday Home plan

$2,592
N/A
27.37 cents per kWh
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Jacana Energy review: Our verdict

No matter which provider you go with in the NT, you'll be getting about equal products. Power prices are strictly regulated in the territory, so there's no reason to review power rates – they're identical to all other energy retailers.

If having a greener energy company is important to you, Jacana does have the best ranking in the state according to the 2022 Green Electricity Guide. Jacana was rated slightly higher (5.99/10) than its competitor Rimfire Energy (5.59/10).

While its customer support is Darwin-based, Jacana doesn't have 24/7 live chat support like Rimfire, and its solar feed-in tariffs are slightly lower.

Where is Jacana Energy available?

Jacana Energy is a government-owned company and only available in the NT. It's the territory's largest energy provider, supplying more than 85,000 customers with electricity.

Energy plans and annual cost estimates by state

We've put together a price estimate to help you determine how much you might pay with Jacana Energy (including an annual bill estimate).

Keep in mind: Electricity prices are regulated in the NT, so you'll pay the same for power regardless of your provider.

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Solar Energy

Does Jacana Energy offer solar plans?

Jacana offers solar feed-in tariffs on all of its energy plans if you export solar power.

However, you'll already need to have an approved solar system connected to the grid since Jacana does not assist with installation.

How good is the feed-in tariff?

Jacana faces little competition as an energy provider in the NT, but it has lower feed-in tariffs than its largest competitor, Rimfire Energy.

You'll receive nearly 3c/kWh less on your solar power with Jacana compared to Rimfire. Here's what Jacana pays:

  • NT: 9.13c/kWh.

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Green Energy

How green is Jacana Energy?

Green Electricity Guide rating: 5.99/10

Jacana Energy came in the top half of Australian energy providers by rating. It scored well by not being involved in fossil fuel extraction and for supporting rooftop solar.

Where it lost points was by providing carbon-intensive, polluting energy from the grid and failing to invest in renewable energy generation.

Jacana is not GreenPower certified, so you can't pay extra for your power to support renewable generation in Australia.

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User reviews & customer service

How can I get in touch with Jacana Energy?

If you have a problem or a query and need to get in touch, you should be able to reach Jacana Energy Monday-Friday from 8am-5pm ACST using the following methods:

  • Ring up the customer service team on the phone.
  • Send a message to its social media page on Facebook.
  • Chuck through an email if you're not worried about a slower response.

Jacana's customer support is local and based in Darwin.

Looking to switch to Jacana Energy

Jacana Energy isn't currently available via Finder right now. Get a cost estimate and then sign up to Jacana Energy directly.

Get a cost estimate

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.

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