Jacana Energy: Electricity plans

Government-owned Jacana Energy is the largest electricity provider in the Northern Territory, supplying electricity to over 80,000 residents.

Jacana Energy

Is Jacana Energy right for me?

  • What does Jacana Energy offer? Electricity in the Northern Territory.
  • Product highlights: Jacana offers solar plans and a wide range of payment options.
  • Watch out for: Jacana doesn't offer solar panel installation and isn't GreenPower certified.

Jacana Energy electricity

Jacana Energy is a government-owned energy company with more than 80,000 customers across the Northern Territory. The retailer offers electricity plans for residences, small businesses and commercial organisations in urban, rural and remote sections of the Territory.

Jacana was created as part of the 2014 structural separation of the Power and Water Corporation into two separate companies. The Power and Water Corporation is still the electricity distributor for most of the Northern Territory and is responsible for maintaining electricity poles and wires. Jacana, on the other hand, operates purely as a retailer to work directly with customers.

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Can I get solar power?

Jacana offers solar power plans with solar feed-in tariffs to both residential and commercial customers. However, the retailer doesn't install solar systems, so you'll need to arrange installation or move into a home with a PV system before signing up for a solar plan.

Explore your options in our guide to solar power

Can I get GreenPower?

No, Jacana Energy isn't GreenPower certified.


How can I pay my bills?

You can choose from the following methods to pay your electricity bills:


Why consider Jacana Energy?

  • Flexible billing options. You can pay your bill with direct debit, BPAY, credit card, cheque or in person at any post office or Power and Water customer service centre.
  • Local support. Jacana hires local staff to support the community and is run by long-term Territorians.
  • Hardship options. If you're having a hard time paying your energy bill, call customer service at 1800 522 262 to arrange a more flexible payment option that works for you.
  • Electronic billing. If you're interested in minimising your impact on the environment, you can opt for eBilling to reduce your paper trail.

How do I contact Jacana Energy for support?

DepartmentNumber
General enquiries1800 522 262 (1800 JACANA)
Residential sales1800 009 141
Emergencies1800 245 090
Calling from overseas+61 8 8928 6710
Residential emailscustomercare@jacanaenergy.com.au
Small to medium businessessmallbusiness@jacanaenergy.com.au
Large businesses and corporationsbusinesscustomers@jacanaenergy.com.au

Ready to save on your energy bill? Find out how to switch energy providers

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