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Jacana Energy electricity plans and review
Our verdict: You’ll get the same price for power no matter who you pick in the NT, so there are few reasons not to go with the largest provider – Jacana Energy.
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Pros
Local customer support.
Greener than its competition in the NT.
Cons
Most people have to go with Jacana by default due to near-zero competition
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
No matter which provider you go with in the NT, you'll be getting about equal products. Power prices are strictly regulated in the territory, so there's no reason to review power rates – they're identical to all other energy retailers.
If having a greener energy company is important to you, Jacana does have the best ranking in the state according to the 2022 Green Electricity Guide. Jacana was rated slightly higher (5.99/10) than its competitor Rimfire Energy (5.59/10).
While its customer support is Darwin-based, Jacana doesn't have 24/7 live chat support like Rimfire, and its solar feed-in tariffs are slightly lower.
Where is Jacana Energy available?
Jacana Energy is a government-owned company and only available in the NT. It's the territory's largest energy provider, supplying more than 85,000 customers with electricity.
Energy plans and annual cost estimates by state
We've put together a price estimate to help you determine how much you might pay with Jacana Energy (including an annual bill estimate).
Keep in mind: Electricity prices are regulated in the NT, so you'll pay the same for power regardless of your provider.
Solar Energy
Does Jacana Energy offer solar plans?
Jacana offers solar feed-in tariffs on all of its energy plans if you export solar power.
However, you'll already need to have an approved solar system connected to the grid since Jacana does not assist with installation.
How good is the feed-in tariff?
Jacana faces little competition as an energy provider in the NT, but it has lower feed-in tariffs than its largest competitor, Rimfire Energy.
You'll receive nearly 3c/kWh less on your solar power with Jacana compared to Rimfire. Here's what Jacana pays:
NT: 9.13c/kWh.
Green Energy
How green is Jacana Energy?
Green Electricity Guide rating: 5.99/10
Jacana Energy came in the top half of Australian energy providers by rating. It scored well by not being involved in fossil fuel extraction and for supporting rooftop solar.
Where it lost points was by providing carbon-intensive, polluting energy from the grid and failing to invest in renewable energy generation.
Jacana is not GreenPower certified, so you can't pay extra for your power to support renewable generation in Australia.
User reviews & customer service
How can I get in touch with Jacana Energy?
If you have a problem or a query and need to get in touch, you should be able to reach Jacana Energy Monday-Friday from 8am-5pm ACST using the following methods:
Ring up the customer service team on the phone.
Send a message to its social media page on Facebook.
Chuck through an email if you're not worried about a slower response.
Jacana's customer support is local and based in Darwin.
Looking to switch to Jacana Energy
Jacana Energy isn't currently available via Finder right now. Get a cost estimate and then sign up to Jacana Energy directly.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
Single rate with a controlled load
Time of use
Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
Why you can trust Finder's energy experts
We've done the work
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In the last 3 years, we've helped over 1.39 million people compare energy plans by explaining features clearly and simplifying confusing terms and conditions.
Learn more about energy
Our energy guides can help you compare and understand what plan is best for you.
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Sarah Brandon is an editor at Finder specialising in technology and reviews. She has a Bachelor of Science in Psychology from New York University and loves learning about why people do what they do. Sarah has researched and written about a wide range of topics, from air purifiers to AirPods. But no matter the subject, her number one priority is figuring out what information our readers need to make the best decisions.
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