Residential electricity prices in the NT are regulated and subsidised by the NT Government through the electricity pricing order, so the base tariffs are the same whichever retailer you choose. Retailers can still differ on discounts, solar feed-in tariffs and customer service, so it's worth comparing Jacana with Rimfire Energy's current offer before you decide.
If having a greener energy company is important to you, Jacana had the best ranking in the territory in the 2022 Green Electricity Guide, rating slightly higher (5.99/10) than its competitor Rimfire Energy (5.59/10). These are 2022 scores and the guide no longer publishes retailer ratings, so they may not reflect either retailer today.
While its customer support is Darwin-based, Jacana doesn't have 24/7 live chat support like Rimfire, and its solar feed-in tariffs are slightly lower.
Jacana Energy is a government-owned company and only available in the NT. It's the territory's largest energy provider, supplying over 80,000 residential and commercial customers with electricity.
We've put together a price estimate to help you determine how much you might pay with Jacana Energy (including an annual bill estimate).
Keep in mind: Residential electricity prices are regulated in the NT, but retailers can offer discounts on the regulated tariffs, so what you pay can vary by provider.
Jacana faces little competition as an energy provider in the NT, and its standard feed-in tariff is lower than its main competitor, Rimfire Energy.
However, it does offer a higher Super FiT rate during peak afternoon and evening hours for smart meter users.
Here's what Jacana pays:
2022 Green Electricity Guide rating: 5.99/10
In the 2022 guide, Jacana Energy came in the top half of Australian energy providers by rating. It scored well by not being involved in fossil fuel extraction and for supporting rooftop solar.
Where it lost points was by providing carbon-intensive, polluting energy from the grid and failing to invest in renewable energy generation.
Jacana is not GreenPower certified, so you can't pay extra for your power to support renewable generation in Australia.
If you have a problem or a query and need to get in touch, you should be able to reach Jacana Energy Monday to Thursday from 8am-5pm and Friday from 9am-5pm ACST (closed on NT public holidays) using the following methods:
Jacana's customer support is local and based in Darwin.
Jacana Energy isn't currently available via Finder. Get a cost estimate and then sign up to Jacana Energy directly.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details.
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