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AGL mobile review
Our verdict: AGL is a one-stop-shop for your utilities including mobile plans. However, it may not always be the cheapest option if there aren't any deals on display.
AGL's mobile plans make it a convenient way to bundle some of your utilities together.
In fact, if you're already with AGL energy, you'll get $5 a month off your mobile plan fees. This is a nice bonus for existing customers, but it might not always be a big enough saving if other providers are offering even cheaper prices.
AGL mobile plans could be right for you:
If you like having support at your fingertips. AGL comes with plenty of options including live chat on its website and a comprehensive mobile app with plenty of plan management options available.
If you're already an AGL customer and are looking for a mobile plan. Having the same provider for your energy and mobile bill could be convenient for you.
If you're interested in a carbon-neutral mobile plan. Every AGL plan is certified carbon neutral by Climate Active.
But keep in mind that AGL:
Has no international roaming on its plans. If you're planning to head overseas, you won't be able to use your AGL mobile plan.
AGL's plans offer decent value for money though they're even more appealing during promotional periods.
The good news is you now also get 5G access on these plans. This will make a difference to people that have a 5G compatible phone and live in an area covered by 5G.
Apart from its small plan, the rest stack up well against our $1 per GB benchmark.
Coverage
AGL uses Optus's 4G and 5G networks.
It covers 98.5% of the population, which is better than Vodafone, but less than Telstra's 99.5% coverage.
You're getting identical 4G coverage to a plan bought directly from Optus.
Customers in metro areas shouldn't have any issues but you might experience some loss of coverage in rural and regional areas.
Customer service
AGL has a lot of ways for you to get in touch with a problem or question, 7 days a week. You can:
Ring up the support team between 8am and 8pm AEST.
Talk to a customer support agent using the live chat on its website or AGL app during the same hours.
Leave a message via live chat outside of contact hours or using the "Message" button on your My Account page.
Drop a query on AGL's social media pages via Twitter or Facebook between 8am and 4pm AEST, Monday to Friday.
Bonus features
AGL has a couple of bonus features included on its plans:
⚡ Energy bundling discount
If you're a current AGL energy customer, you'll get $5 a month knocked off the price of any AGL mobile plan.
This is mostly useful if you're with AGL already and are looking to get a new mobile plan with a cheeky saving.
🌏 International calls
The Medium and Large mobile plans come with $50 and $300 of international call credit, respectively.
This won't stretch too far if you frequently phone overseas numbers, but it's good if you only need a couple of international calls per month.
🌳 Carbon-neutral plans
AGL is 1 of 5 carbon-neutral mobile providers in Australia, so if going green on your mobile plan is important to you, the provider offers this service.
This plan is certified by Climate Active and comes at no extra cost to you.
Ready to sign up to AGL?
Once you've decided which AGL plan you're after, you can easily sign up online. SIM delivery is free via standard postage, but can take up to 10 business days to arrive at your door.
What if I want to keep my current phone number?
When you're activating your new AGL SIM, you'll be given the option of transferring your current phone number. AGL advises that the transfer process could take up to 2 business days, but is usually done within an hour.
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney. See full bio
Mariam Gabaji is an editor and tech and utilities expert at Finder with 12+ years of experience as a journalist. She's committed to helping households cut through the industry jargon and save money on their bills. Her expertise is often featured in media including the ABC, Yahoo Finance, 9News, 7News, A Current Affair, The Guardian, SBS and Money Magazine. See full bio
Mariam's expertise
Mariam has written 251 Finder guides across topics including:
Choose between a mobile plan on the Telstra or Vodafone 4G network with Cmobile.
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