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AGL mobile review
Our verdict: Energy giant AGL has excellent customer support options, but you might find cheaper plans elsewhere if you can’t grab one of its promotional deals.
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Pros
1 of 4 carbon-neutral mobile providers in Australia
AGL app lets you manage energy, mobile and internet accounts in 1 place
$5 a month discount if bundled with an AGL energy plan
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
AGL's mobile plans make it a convenient way to bundle some of your utilities together.
In fact, if you're already with AGL energy, you'll get $5 a month off your mobile plan fees. This is a nice bonus for existing customers, but it might not be a big enough saving to justify switching mobile providers.
From a base value standpoint, AGL's mobile plans are more expensive than some of its competitors for the same amount of data.
That said, its plans perform much better if you're quick to hop on its current promotion that doubles the included data so long as you don't switch or cancel your plan.
AGL mobile plans could be right for you:
If you like having support at your fingertips. AGL comes with plenty of options including live chat on its website and a comprehensive mobile app with plenty of plan management options available.
If you're already an AGL customer and are looking for a mobile plan. Having the same provider for your energy and mobile bill could be convenient for you.
If you're interested in a carbon-neutral mobile plan. Every AGL plan is certified carbon neutral by Climate Active, although you'll need to opt in to its energy plans if you also want to offset your emissions.
But keep in mind that AGL:
Has no international roaming on its plans. If you're planning to head overseas, you won't be able to use your AGL mobile plan.
Taking promotional discounts out of the equation, AGL's mobile plans aren't anything special.
Its Small plan costs $10 per 5GB of data, which is around par, with comparable offers from other providers sit around $2–$5 per 1GB.
Its Medium and Large plans don't perform too well either, costing an average of $1.67 per 1GB, which isn't great against a benchmark of $1 per 1GB.
Good to know: If you manage to grab AGL's current promotion, its Medium and Large plans become much better value – reaching an average of $0.71 per 1GB, which is much better against the $1 benchmark.
Things to watch out for:
AGL doesn't appear to offer direct debit as a form of payment. This means your plan will not automatically be paid at the start of each month, so you could potentially incur a $10 payment late fee.
Coverage
AGL operates on the Optus 4G network.
It covers 98.5% of the population, which is better than Vodafone, but less than Telstra's 99.5% coverage.
You're getting identical 4G coverage to a plan bought directly from Optus.
Customers in metro areas shouldn't have any issues but you might experience some loss of coverage in rural and regional areas.
Customer service
AGL has a lot of ways for you to get in touch with a problem or question, 7 days a week. You can:
Ring up the support team between 8am and 8pm AEST.
Talk to a customer support agent using the live chat on its website or AGL app during the same hours.
Leave a message via live chat outside of contact hours or using the "Message" button on your My Account page.
Drop a query on AGL's social media pages via Twitter or Facebook between 8am and 4pm AEST, Monday to Friday.
Bonus features
AGL has a couple of bonus features included on its plans:
⚡ Energy bundling discount
If you're a current AGL energy customer, you'll get $5 a month knocked off the price of any AGL mobile plan.
This is mostly useful if you're with AGL already and are looking to get a new mobile plan with a cheeky saving.
🌏 International calls
The Medium and Large mobile plans come with $50 and $300 of international call credit, respectively.
This won't stretch too far if you frequently phone overseas numbers, but it's good if you only need a couple of international calls per month.
🌳 Carbon-neutral plans
AGL is 1 of 4 carbon-neutral mobile providers in Australia, so if going green on your mobile plan is important to you, the provider offers this service.
This plan is certified by Climate Active and comes at no extra cost to you.
Which rivals are giving AGL a run for its money?
For a cheaper carbon-neutral brand: Belong offers carbon-neutral plans that have more data than AGL's for the same price. It also comes with wider coverage as it runs on the Telstra 4G wholesale network.
For more international inclusions:
While AGL offers international calls, if you don't want to be limited with your spend, check out Lebara. Its plans offer unlimited talk and text to more than 60 countries.
For good-value plans:
If you're looking for affordable options on the Optus network, Moose has great-value plans, some of which come discounted for 12 months.
Ready to sign up to AGL?
Once you've decided which AGL plan you're after, you can easily sign up online. SIM delivery is free via standard postage, but can take up to 10 business days to arrive at your door.
What if I want to keep my current phone number?
When you're activating your new AGL SIM, you'll be given the option of transferring your current phone number. AGL advises that the transfer process could take up to 2 business days, but is usually done within an hour.
We've researched and reviewed hundreds of phone plans to make our guides as helpful as possible. Our experts can be seen across TV, print and digital media.
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Get up to 65% off on SIM only plans and $500 off on popular phones.
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Spend no more than $30 for 6 months on your mobile plan.
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Save money on an iPhone 15 plan with Telstra's trade-in offer.
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney.
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