Pros
- 1 of 4 carbon-neutral mobile providers in Australia
- AGL app lets you manage energy, mobile and Internet accounts in one place
- $5 a month discount if bundled with an AGL energy plan
Cons
- No international roaming
AGL mobile review
Our verdict: Energy giant AGL has excellent customer support options, but you might find cheaper plans elsewhere if you can’t grab one of its promotional deals.
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Compare AGL mobile plans
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AGL mobile review: Our verdict
AGL's mobile plans make it a convenient way to bundle some of your utilities under the one roof.
If you're already with AGL energy, you'll get $5 a month off your mobile plan fees. This is a nice bonus for existing customers, but not a big enough saving to justify switching energy providers over if you're with another company.
From a base value standpoint, AGL's mobile plans are more expensive than its competitors for the same amount of data.
That said, its plans perform much better if you're quick to hop on its current promotion that doubles the included data so long as you don't switch or cancel your plan.
AGL mobile plans could be right for you if:
- You like having support at your fingertips. AGL comes with plenty of options including live chat on its website and a comprehensive mobile app with plenty of plan management options available.
- You're already an AGL customer and are looking for a mobile plan. Having the same provider for your energy and mobile bill could be convenient for you.
- You're interested in a carbon-neutral mobile plan. Every AGL plan is certified carbon neutral by Climate Active.
But keep in mind that AGL:
- Has no international roaming on its plans. If you're planning to head overseas, you won't be able to use your AGL mobile plan.
Read a more detailed review on
Value for money
Taking promotional discounts out of the equation, AGL's mobile plans aren't anything special.
Its Extra Small plan costs $5 per 1GB of data, which is on the more expensive side. Comparable offers from other providers sit around $2–$5 per 1GB.
Its Medium and Large plans don't perform too well either, costing an average of $1.67 per 1GB, which isn't great against a benchmark of $1 per 1GB.
- Good to know: If you manage to grab AGL's current promotion, its Medium and Large plans become much better value – reaching an average of $0.71 per 1GB, which is much better against the $1 benchmark.
Things to watch out for:
- AGL doesn't appear to offer direct debit as a form of payment. This means your plan will not automatically be paid at the start of each month, so you could potentially incur a $10 payment late fee.
Coverage
AGL operates on the Optus 4G network.
- It covers 98.5% of the population, which is better than Vodafone, but less than Telstra's 99.5% coverage.
- You're getting identical 4G coverage to a plan bought directly from Optus.
- Customers in metro areas shouldn't have any issues but you might experience some loss of coverage in rural and regional areas.
Customer service
AGL has a lot of ways for you to get in touch with a problem or question, 7 days a week. You can:
- Ring up the support team between 8am and 8pm AEST.
- Talk to a customer support agent using the live chat on its website or AGL app during the same hours.
- Leave a message via live chat outside of contact hours or using the "Message" button on your My Account page.
- Drop a query on AGL's social media pages via Twitter or Facebook between 8am and 4pm AEST, Monday to Friday.
Bonus features
AGL has a couple of bonus features included on its plans:
⚡ Energy bundling discount
If you're a current AGL energy customer, you'll get $5 a month knocked off the price of any AGL mobile plan.
This is mostly useful if you're with AGL already and are looking to get a new mobile plan with a cheeky saving.
🌏 International calls
The Medium and Large mobile plans come with $50 and $300 of international call credit, respectively.
This won't stretch too far if you frequently phone overseas numbers, but it's good if you only need a couple of international calls per month.
Which rivals are giving AGL a run for its money?
For a cheaper carbon-neutral brand:
Belong offers carbon-neutral plans that have more data than AGL's for the same price. It also comes with wider coverage as it runs on the Telstra 4G wholesale network.
For more international inclusions:
While AGL offers international calls, if you don't want to be limited with your spend, check out Lebara. Its plans offer unlimited talk and text to more than 60 countries.
For good value plans:
If you're looking for affordable options on the Optus network, Moose has great value plans, some of which come discounted for 12 months.
Ready to sign up to AGL?
When you're ready, hit the green "Go to site" button next to the mobile plan you want and you'll be taken through to AGL's website. You can follow the prompts to complete your sign-up process.
What if I want to keep my current phone number?
When you're activating your new AGL SIM, you'll be given the option of transferring your current phone number. AGL advises that the transfer process could take up to 2 business days, but is usually done within an hour.
If your current number is under someone else's name (a parent or a partner), it may involve a couple of extra steps. Check our guide on how to transfer ownership of your mobile number.
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