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Telecommunications giant TPG has launched felix mobile, a provider that promises carbon neutrality and simplicity on its plan. Currently, it has one subscription mobile plan providing unlimited data at a maximum speed of 20Mbps.
- 100% carbon-neutral provider
- No excess data charges
- Comprehensive mobile app (mandatory to download if you want to sign up)
Check out felix's mobile plan below
Get unlimited data at a speed of 20Mbps from felix, operating on the Vodafone mobile network.
How does felix's "unlimited" mobile plan work?
felix's plan is similar to other "unlimited" data mobile plans we've seen cropping up recently from Vodafone and Telstra, but with one key difference. felix doesn't have any "full speed" data. Instead, you'll have your download speeds capped at 20Mbps for the entire month. So while there is no limit to how much data you can use each month, there are limits to the speeds you'll get while using your mobile data.
You'll also get unlimited text and calls in Australia with felix, powered by the Vodafone 3G/4G mobile network.
felix mobile review
TPG's latest MVNO, felix, hasn't been in the market for long enough to have developed a reputation, so we can only judge it by its mobile plan. felix's mobile plan really benefits users who have fairly heavy data needs and are on their phone constantly. If you're not a regular mobile user or you're not looking for an "unlimited" cap, you could still be better off paying for a mobile plan with 5-10GB a month that will also cost you less than $35 a month.
That being said, felix's 20Mbps speed cap is a pretty decent speed. You should be able to easily watch HD videos, back-up your phone to the Cloud, and use social media.
You'll also get the added bonus of supporting an eco-friendly mobile provider who plants one tree each month that you're signed up.
Here's what you'll get with felix's mobile plan:
felix mobile app
The felix mobile app lets you subscribe, add on extras, change payment details, and get live chat support. The app is mandatory to subscribe to the felix mobile plan.
7-day happiness guarantee
If you're unhappy with your felix plan within 7 days of activation, claim via the app to get a full refund. Be careful, as you only have 5 days after the claim's approval to port your mobile number to another provider, or your number will be lost and no refund provided.
felix has partnered with Climate Active, an Australian Government led initiative to certify Australian businesses. felix still has carbon emissions, but it fully offsets them through a variety of different projects.
While subscribed to felix, you'll never be charged for any excess data use, because there is no data limit. However, you'll be restricted to download speeds of 20Mbps at all times.
Beyond these main features, felix has a few other ones that are worth mentioning:
- International call pack. An extra $5 per month will give you unlimited calls and texts to 40+ international countries.
- International roaming. For $20, you can get 4GB of data (max 20Mbps download speed), 100 minutes of standard roaming minutes and 100 SMS in 37 countries. Inclusions expire after 365 days.
- Plan pause. felix's "pause" feature lets you cancel your plan, but keep your number for a limited time. When you hit pause, you'll get calls and data for the rest of your billing period, but won't be auto-charged for the next month. You can only hold your number on "pause" for 242 days.
- Referral bonus. If you refer a friend and they sign up, you'll both get a one-off $5 discount.
Should you sign up to felix? We ask our utilities expert and writer, Sam Baran.
Unlimited data for just $35 sounds like an incredible deal, but consider whether you actually need unlimited data each month. You could still be better off with a cheaper plan that comes with a data cap if you use under 30GB a month.
While 20Mbps is a pretty decent speed to have, it's still about half the average speed of 4G in Australia (which is 38.5Mbps). While that speed should be enough to stream HD videos, you might struggle to use your phone on video-calls with multiple people.
Overall, felix is mostly good for people with high data needs thanks to its "unlimited" data. If you find you don't actually need unlimited data, you could be better off picking up a plan from Circles.Life or Vaya and enjoying the full 4G speed and generous data allowances they offer.
As a final note, felix is one of the few carbon-neutral mobile providers on the Australian market, alongside Belong Mobile.
How does felix compare?
As you can see, felix is only potentially better value if you use more than 25-40GB of data per month, since you'll get that from TPG or Vodafone for less otherwise. Keep in mind that felix's speeds will be slower than both Vodafone and TPG since they don't put speed caps on their plans, which means 4G speeds on their plans have the potential to hit up to 100Mbps - 5 times as fast as felix.
On the whole, while 20Mbps isn't too shabby, felix doesn't really offer anything enticing compared to other providers in terms of price, unless you're a hardcore streamer and need limitless data, or are looking for an eco-friendly mobile provider.
|Plan name||felix subscription||Combo Plus $30||Super Value Large|
|Data allowance||Unlimited (speed capped at 20Mbps)||10GB (+30GB if you agree to auto-recharge)||25GB|
|Expiry period||Full calendar month||28 days||Full calendar month|
|Features||None||International minutes, data banking||None|
As you can see, felix is only potentially better value if you use more than 25-40GB of data per month, since you'll get that from TPG or Vodafone for less otherwise. To give you an idea, 40GB is equal to 18 hours of nonstop use at the maximum 20Mbps download speed per month, which you'll only really hit while trying to stream HD videos or downloading large files on your mobile data.
Beyond that, you may find yourself frustrated by felix's slower speeds for syncing data to the cloud and streaming, which you shouldn't with either TPG or Vodafone. On the whole, felix doesn't really offer anything enticing in terms of price and features unless you're a hardcore streamer and need limitless data, or are looking for an eco-friendly mobile provider.
International calls with felix
By default, felix has no international call inclusions, but you can add on unlimited standard calls and texts to 40+ countries for $5 per month.
If you want roaming, $20 will get you 4GB of data, 100 standard minutes and 100 SMS with a 365-day expiry period. The data is still limited to 20Mbps.
Frequently asked questions about felix
Who owns felix mobile?
How fast is 20Mbps?
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