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Coles Mobile plans

Our verdict: Coles Mobile offers a mix of prepaid and month-to-month mobile plans that are decently priced and come with additional perks such as discounted groceries, data rollover and international calls.

2.2 ★★★★★ (16 reviews) Write a review

Congratulations, Coles mobile!

Coles Mobile received the highly commended award for 'SIM Only Mobile Provider - Value' in the 2024 Product Awards.

Full list of 2024 winners

Pros

  • Mobile app to manage your plan and track data usage
  • Option to roll over unused data
  • Unlimited international calls to 15 or 22 selected countries depending on the plan

Cons

  • Only month-to-month plans come with the option to save up to $30 a month on groceries from Coles

Compare Coles Mobile plans

Name Product Data Price Apply Price
Coles $195
PrepaidNo lock-in contract
$149 for the first recharge, then $195/recharge. Eligibility criteria, T&Cs apply. Ends 4.6.24
Coles $195
Prepaid
$149 for the first recharge, then $195/recharge. Eligibility criteria, T&Cs apply. Ends 4.6.24
  • Unlimited national calls & texts
  • Optus 4G network
140GB
$149
per 365 day recharge
Go to site
View details
  • $149 for the first recharge, then $195/recharge. Eligibility criteria, T&Cs apply. Ends 4.6.24
  • Unlimited standard national calls & texts
140 GB
Data
$149
per 365 days expiry
Coles $25
PrepaidNo lock-in contract
$10 for the first recharge, then $25/recharge. Eligibility criteria, T&Cs apply. Ends 28.5.24
Coles $25
Prepaid
$10 for the first recharge, then $25/recharge. Eligibility criteria, T&Cs apply. Ends 28.5.24
  • Unlimited national calls & texts
  • Optus 4G network
22GB
$25
per 28 day recharge
View details
  • $10 for the first recharge, then $25/recharge. Eligibility criteria, T&Cs apply. Ends 28.5.24
  • Unlimited standard national calls & texts
22GB
Data
$25
per 28 days expiry
Coles $30
PrepaidNo lock-in contract
Coles $30
Prepaid
  • Unlimited national calls & texts
  • Optus 4G network
32GB
$30
per 28 day recharge
View details
  • Unlimited standard national calls & texts
32GB
Data
$30
per 28 days expiry
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Coles Mobile review: Our verdict

Coles Mobile offers decent value for money if you're after a month-to-month subscription plan or a prepaid option (including long expiry).

The main caveat is it may not be your telco of choice if your data needs for the month fall under the 10–11GB mark.

Having said that, Coles Mobile could be right for you if:

  • You want a egift card worth 10% off your largest single shop from Coles (up to $30) each month. The offer ends on 31 July 2024 and is available on the month-to-month plans.
  • You're keen on a mobile app to help you manage your plan when you're out and about and want to quickly check on your data usage.
  • You want to make unlimited international calls to any of the countries on Coles Mobile's list.

Just keep in mind that:

  • The perks are better on Coles Mobile's month-to-month plans, but these will also cost you more each month. For example, the data rollover limit is 50GB on prepaid plans as opposed to 1000GB on prepaid. You also get unlimited international calls to 15 countries as opposed to 22.
  • Data on your month-to-month plan will only roll over if you've set up auto-renew.

Read a more detailed review on


money icon

Value for money

The cheapest way to sign up to Coles Mobile is through its long expiry plans. For example, its $195 plan works out to be $16.25 a month for roughly 11GB of data.

Its 28-day prepaid plans are mostly on par with what other providers offer for similar data limits. Just remember that a 28-day expiry means you'll be paying 13 bills over the year instead of 12.

Lastly, the subscription plans offer good value for money based on our $1 per GB benchmark. These will work in your favour if you have high data needs.

Things to watch out for

  • All plans come with auto-recharge activated by default. Depending on your preferences, this can either be a pro or con, but you can turn it off if you choose.

coverage icon

Coverage

Coles Mobile offers access to Optus's 4G network, which is the second largest network in Australia.

  • Optus covers 98.5% of the Australian population.
  • You'll get the same coverage as Optus itself.
  • Some people in rural or regional Australia might find the coverage spotty compared to Telstra's network, which covers 99.8% of the population.

Customer Service Icon

Customer service

Need help? You can reach Coles support any day of the week:

  • Ring the call centre from 9am–8pm on weekdays or 10am–6pm on weekends (AEST).
  • Start an online chat via the Coles website during call centre hours (might get a faster response).
  • Chat to customer support via the Coles Mobile app, which also lets you manage your account.
  • Keep in mind that while there are physical Coles stores around to purchase the SIM card, don't expect to find any proper tech support in-store.

Customer satisfaction

We compared satisfaction ratings both on Finder and other reputable sites. As of May 2024, the ratings are as follows:

  • Finder: 2.2/5 (16 reviews)
  • Product Review: 1.8/5 (345 reviews)

😁 Customers are most happy about:

  • Price and data

😞 Customers are least happy about:

  • Issues with SIM activation
  • Keep in mind: These reviews are subject to users' experiences and your experience may differ.

bonus icon

Bonus features

Coles Mobile will give you a bonus egift card worth 10% of your largest single shop (up to $30) on its month-to-month plans. The offer ends on 31 July 2024.

Other bonus features or perks that stay consistent include:

🔄 Data rollover

Data rollover is helpful when you don't always use the same amount of data every month.

You can bank up to 1000GB on its month-to-month plans and up to 50GB across all prepaid plans.

🌏 International calls inclusions

All Coles Mobile prepaid plans let you make unlimited calls and texts to 15 countries, while its month-to-month plans come with unlimited calls and texts to 22 countries.

Alternatively, you can purchase $5 or $15 worth of credit for international calls, which will last you 14 days or until you use it up.

➕ Data add-ons

Coles Mobile offers the option to add on data if you run out. You can purchase 3GB for $10 with a 5-day expiry on its month-to-month plans.

On prepaid plans, you can pick up 500MB of extra data for $5 with a 7-day expiry or 3GB for $15 with a 30-day expiry.

➕ International roaming

You can enable international roaming for $25. All usage is charged at a pay-as-you-go basis and lasts for 30 days. Unused credits of up to $500 can be rolled over if you recharge before expiry.

Which rivals are giving Coles a run for its money?

While Coles Mobile offers some decent deals, if you're looking for more variety, consider the following providers:

For similar plans with more choice:

catch connect logo

Catch Connect offers very similar deals to Coles, but with slightly more choice in plans, especially for those looking for lower data allowances.

For better coverage:

Picture not described

If coverage is an issue for you, check out ALDImobile's affordable range of mobile plans which runs on parts of the Telstra 4G network.

For higher data plans:

circles logo

If Coles' data limits aren't doing it for you, take a look at Circles.Life. It has multiple plans to choose from, with some offering more data.

Ready to sign up to Coles Mobile?

Once you've decided which Coles plan you're after, you can easily sign up online or grab a SIM at your local Coles supermarket if that's more convenient for you. SIM delivery is free via standard postage, but can take up to 8 business days to arrive at your door.

phone

What if I want to keep my current phone number?
You can choose to keep your current number when you activate your new Coles Mobile SIM card, which is done via the Coles website.

Coles Mobile will transfer your number over usually within 15 minutes, but it could take a couple of days.

If your current number is under someone else's name (a parent or partner), it might be a trickier. Check our guide on how to transfer ownership of your mobile number.

Why you can trust Finder's mobile plan experts

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10 Responses

    Default Gravatar
    BeeleMay 19, 2019

    If I were to buy the $180 SIM card today, how much time will I be given to activate the SIM card before it expires or become invalid? Three or six months?

      AvatarFinder
      MaiMay 20, 2019Finder

      Hi Beele,

      Thank you for reaching out.

      In most cases, SIMs that were not activated do not expire. You may want to check with Coles when you purchase the SIM card to check if it expires when not activated.

      Once activated, the SIM will however expire if you have not recharged it after 186 days from your credit expiry.

      Hope this helps! 😊

      Kind Regards,
      Mai

    Default Gravatar
    WayneFebruary 27, 2018

    I have bought a Coles $180 sim card. It doesn’t work! Coles don’t have any help lines and put me onto Optus. Optus say its not their product and won’t help activate the sim. Coles won’t refund me. Absolute rip off. No support and the product doesn’t work.

      AvatarFinder
      MattFebruary 27, 2018Finder

      Hi Wayne,

      I’m sorry you’ve had such a bad experience! What is the problem exactly? Did the SIM card not register in your phone, or was it missing credit? Unless it’s a network issue, Coles should be the ones to talk to about resolving your issue.

      Regards,

      Matt

      Default Gravatar
      WayneFebruary 27, 2018

      SIM card not registered after 28 hours! took the sim back to Coles with receipt and they refused to refund or give me a new sim. Acted like they knew nothing about what they sell.

      AvatarFinder
      MattFebruary 27, 2018Finder

      Hi Wayne,

      Thanks for your inqury.

      Just to clarify, what happened when you went to activate your new SIM on the Coles Prepaid website? Have you tried calling the Coles Mobile support team on 1300 644 741?

      Regards,
      Matt

      Default Gravatar
      WayneFebruary 27, 2018

      Nothing! It says its still activating after registering at 11am yesterday. So no phone. Coles support team phone is just a redirect to Optus who refuse to accept its their SIM

      AvatarFinder
      MattFebruary 27, 2018Finder

      Ah, that’s tremendously frustrating! I’m afraid I can’t offer any better advice than attempting to escalate the call up Optus’ support chain. A higher-up may be better equipped to deal with this situation.

      Regards,

      Matt

    Default Gravatar
    HelenFebruary 21, 2018

    what is the situation with regard to calls from Overseas when travelling?

      AvatarFinder
      MattFebruary 22, 2018Finder

      Hi Helen,

      Thanks for your question.

      To use a Coles Mobile service overseas, you will need to purchase either the $5 or $15 extra credit packs on top of your standard recharge. This will enable international roaming, with call rates charged as per Optus’ international rates. Before applying, please ensure that you meet all the eligibility criteria and read through the details of the needed requirements as well as the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you.

      Regards,
      Matt

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