Coles Mobile

Coles Mobile plans

Our verdict: Whether you're after a simple monthly plan or a long-term prepaid plan, Coles Mobile offers some of the best dollar-to-data value for the plans in our database.

3.4 ★★★★★ (5 reviews) Write a review

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Pros

  • Full Optus 4G network coverage
  • Easy-to-download app for managing your plan
  • 50GB data rollover available

Cons

  • No international roaming available

Compare Coles Mobile plans

Name Product Features Data Price
  • Unlimited standard national calls & texts
15GB
Data
$1.33 per GB
$20
per 30 days expiry
15GB
Data

$1.33/GB
$20
per 30 days expiry
View details
  • $95 on the 1st recharge, then $120. New customers only. T&Cs apply. Ends 14 December 2021
  • Unlimited standard national calls & texts
60GB
Data
$1.58 per GB
$95
per 365 days expiry
60GB
Data

$1.58/GB
$95
per 365 days expiry
View details
  • Unlimited standard national calls & texts
120GB
Data
$1.25 per GB
$150
per 365 days expiry
120GB
Data

$1.25/GB
$150
per 365 days expiry
View details
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Coles Mobile review: Our verdict

Despite having only 3 plans to its name, Coles Mobile packs in some pretty decent value.

If you're after a regular monthly prepaid plan, Coles has a great one: $20 for 15GB. The only other provider giving it a serious run for its money is an 18GB for $15 prepaid plan from Catch Connect.

But this is the only 30-day plan Coles has, so you'll need to go elsewhere if you want a different amount of data.

Where Coles Mobile shines is in its long-expiry plans, specifically its 365-day 120GB for $150 option. This is easily one of the best long-expiry plans on the market, although it's only useful if you're okay with budgeting your data and need 120GB over a year in the first place.

Coles Mobile's simple line up will suit you if:

  • You're looking for a good value long expiry mobile plan that will help you save by paying upfront
  • You're keen on a mobile app to help you manage your plan when you're out and about
  • You'd like the option of scooping up a Coles Mobile SIM card at any Coles supermarket or Coles Express, or ordering it online

There's not much to complain about when it comes to Coles, but you might have issues with:

  • The lack of international roaming features, which means you won't be able to use your plan overseas once travel is back up and running

Read a more detailed review on


money icon

Value for money

Coles Mobile only has one 30-day plan: 15GB for $20. Given that the average Australian only uses around 5.2GB of data on prepaid or 9.1GB on postpaid mobile plans per month, this should be enough for the majority of users.


If you only need 10GB per month, you'll get better value by choosing Coles' 120GB long-expiry plan as long as you're willing to sign up for a full year.

The Coles Mobile 120GB for $150 represents excellent long-term value, giving you a very reasonable 10GB or so per month.


Otherwise, get 60GB for $120, which is slightly less value but can be great for those with low data needs.

  • Good to know: The 30-day plan offering 15GB for $20 represents $1.33 per 1GB of data, which is decent value ($1 per 1 GB is a good benchmark).

Things to watch out for

  • All plans come with Auto Recharge activated by default, so you'll need to disable it if you want to control your recharges
  • There have been a number of reports online of slow number porting, where your old service is cancelled but your Coles Mobile service isn't activated until days later

coverage icon

Coverage

Coles Mobile uses the Optus 4G network, which falls in the middle for coverage out of Australia's three mobile networks.
  • It covers 98.5% of Australians, which shouldn't be a problem in metropolitan areas
  • Shares the exact same coverage as an Optus mobile plan
  • You might feel the difference between this and Telstra's 99.5% network in rural and regional areas

Customer Service Icon

Customer service

Mobile app icon
Easy-to-install app
star rating icon
3.4 Finder average
store icon
No in-store locations

Need help? You can reach Coles support any day of the week:

  • Ring the call centre from 9am-8pm on weekdays, 10am-6pm on weekends
  • Start an online chat via the Coles website during call centre hours (might get a faster response)
  • Chat to customer support via the Coles Mobile app, which also lets you manage your account
  • Keep in mind that while there are physical Coles stores around to purchase the SIM card, don't expect to find any proper tech support in-store

bonus icon

Bonus features

Coles Mobile plans come with a couple of bonuses that you may find useful.

🔄 Data rollover

Data rollover is helpful when you don't always use the same amount of data every month and applies to all Coles Mobile plans.

Just keep in mind that you can only save up to 50GB in total.

🌏 International calls inclusions

All plans let you make unlimited calls and texts to 15 countries, but only to landlines (mobile numbers aren't included). This is a useful feature if you have family or friends overseas in one of the included countries, but not too useful otherwise.

Alternatively, you can purchase $5 or $15 worth of credit for international calls, which will last you 14 days or until you use it up.

➕ Data add-ons

These let you purchase extra inclusions in case your plan doesn't go quite far enough. You can pick up 500MB of extra data for $5 with a 7-day expiry or 3GB for $15 with a 30-day expiry.

Which rivals are giving Coles a run for its money?

While Coles Mobile offers some decent deals, if you're looking for more variety, consider the following providers:

For similar plans with more choice:


catch connect logo

Catch Connect offers very similar deals to Coles, but with more choice in plans. If 3 plans isn't enough to choose from, check out Catch's plans

For better coverage:


Picture not described

If coverage is an issue for you, check out ALDImobile's affordable range of mobile plans which runs on parts of the Telstra 4G network.

For higher data plans:


circles logo

If Coles' data limits aren't doing it for you, take a look at Circles.Life. It also has 3 plans to choose from, but they're all month-to-month options with some offering more data.

Ready to sign up to Coles Mobile?

Unfortunately, you can't sign up to Coles Mobile via Finder. You'll need to visit its website at https://colesmobile.com.au/ or press the button below to compare more mobile plans with Finder.

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phone

What if I want to keep my current phone number?
You can choose to keep your current number when you activate your new Coles Mobile SIM card, which is done via the Coles website.

Coles Mobile will transfer your number over usually within 15 minutes, but it could take a couple of days.

If your current number is under someone else's name (a parent or partner), it might be a trickier. Check our guide on how to transfer ownership of your mobile number.


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10 Responses

    Default Gravatar
    BeeleMay 19, 2019

    If I were to buy the $180 SIM card today, how much time will I be given to activate the SIM card before it expires or become invalid? Three or six months?

      Avatarfinder Customer Care
      MaiMay 20, 2019Staff

      Hi Beele,

      Thank you for reaching out.

      In most cases, SIMs that were not activated do not expire. You may want to check with Coles when you purchase the SIM card to check if it expires when not activated.

      Once activated, the SIM will however expire if you have not recharged it after 186 days from your credit expiry.

      Hope this helps! 😊

      Kind Regards,
      Mai

    Default Gravatar
    WayneFebruary 27, 2018

    I have bought a Coles $180 sim card. It doesn’t work! Coles don’t have any help lines and put me onto Optus. Optus say its not their product and won’t help activate the sim. Coles won’t refund me. Absolute rip off. No support and the product doesn’t work.

      Avatarfinder Customer Care
      MattFebruary 27, 2018Staff

      Hi Wayne,

      I’m sorry you’ve had such a bad experience! What is the problem exactly? Did the SIM card not register in your phone, or was it missing credit? Unless it’s a network issue, Coles should be the ones to talk to about resolving your issue.

      Regards,

      Matt

      Default Gravatar
      WayneFebruary 27, 2018

      SIM card not registered after 28 hours! took the sim back to Coles with receipt and they refused to refund or give me a new sim. Acted like they knew nothing about what they sell.

      Avatarfinder Customer Care
      MattFebruary 27, 2018Staff

      Hi Wayne,

      Thanks for your inqury.

      Just to clarify, what happened when you went to activate your new SIM on the Coles Prepaid website? Have you tried calling the Coles Mobile support team on 1300 644 741?

      Regards,
      Matt

      Default Gravatar
      WayneFebruary 27, 2018

      Nothing! It says its still activating after registering at 11am yesterday. So no phone. Coles support team phone is just a redirect to Optus who refuse to accept its their SIM

      Avatarfinder Customer Care
      MattFebruary 27, 2018Staff

      Ah, that’s tremendously frustrating! I’m afraid I can’t offer any better advice than attempting to escalate the call up Optus’ support chain. A higher-up may be better equipped to deal with this situation.

      Regards,

      Matt

    Default Gravatar
    HelenFebruary 21, 2018

    what is the situation with regard to calls from Overseas when travelling?

      Avatarfinder Customer Care
      MattFebruary 22, 2018Staff

      Hi Helen,

      Thanks for your question.

      To use a Coles Mobile service overseas, you will need to purchase either the $5 or $15 extra credit packs on top of your standard recharge. This will enable international roaming, with call rates charged as per Optus’ international rates. Before applying, please ensure that you meet all the eligibility criteria and read through the details of the needed requirements as well as the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you.

      Regards,
      Matt

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