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How to change ownership of your mobile number

As long as you have consent and sufficient proof of identity, the rest is easy.

What you need to know

  • You will need to submit a change of ownership request for your mobile number if your current account is not under your name.
  • Requirements differ depending on the provider but you will usually need to present at least 2 types of ID.
  • This process can take up to 10 business days to be completed.

How do I change ownership of my mobile number?

This process can vary depending on who your mobile provider is, but the main steps will more or less remain the same.

1. Gather ID from both people

Both new and old account holders will need sufficient ID to get the process underway. We break down exactly what you need in the section below. Keep both the account number and mobile number for your plan on hand.

2. Get the right form

Some providers, like Telstra, TPG/Vodafone, and amaysim, will require you to fill out a change of ownership form that can be submitted online. Others, including Boost Mobile, require you to lodge your request via telephone.

3. Fill out the paperwork

Complete any necessary forms with the appropriate details and lodge them with your provider. You will be notified once the ownership transfer is complete.

  • Good to know: The process will work the same if you want to transfer your number to someone else. Just ask them to initiate the process.

What ID do I need to change ownership?

Identification requirements will vary between providers but typically you'll need:

  • A primary ID such as an Australian driver's license or an Australian passport.
  • A secondary ID which can include either of the above or your Medicare card, Defence Force ID or similar.

Finder survey: How difficult do Australians of different ages find switching mobile plans?

Response75+ yrs65-74 yrs55-64 yrs45-54 yrs35-44 yrs25-34 yrs18-24 yrs
Easy55.17%53.71%54.65%55.96%50.25%57.34%37.11%
Somewhat difficult31.03%35.43%31.98%37.31%45.18%33.49%56.7%
Very difficult8.62%9.14%12.21%5.18%4.57%8.72%5.15%
I don't have a mobile phone/mobile phone plan5.17%1.71%1.16%1.55%0.46%1.03%
Source: Finder survey by Pure Profile of 1110 Australians, December 2023

How long does change of ownership take?

Time frames will vary between providers and the complexity of your application.

To give you an idea, it can take Telstra and Optus up to 10 business days to transfer ownership. That is if there aren't any issues with the application.

How do you port a phone number?

After transferring the mobile number to your name, you can easily switch providers to get yourself on a better phone plan (or network) if you wish.

Read our guide to porting your number to get started.

Compare mobile plans and switch today

Take control of your new account and see if you can find a better deal in our mobile plan comparison table below.

Name Product Data Price Apply Price
Optus Flex Plus $35
PrepaidNo lock-in contract
$35 SIM for $12. Ends 9.5.24. Activate by 3.6.24 for 60GB on 1st, 40GB for 2nd & 3rd recharges, then 20GB/recharge. Excludes eSIM. New services only. T&Cs apply
Optus Flex Plus $35
Prepaid
$35 SIM for $12. Ends 9.5.24. Activate by 3.6.24 for 60GB on 1st, 40GB for 2nd & 3rd recharges, then 20GB/recharge. Excludes eSIM. New services only. T&Cs apply
  • Unlimited national calls & texts
  • Optus 5G/4G network
20GB
$35
per 28 day recharge
Go to site
View details
  • $35 SIM for $12. Ends 9.5.24. Activate by 3.6.24 for 60GB on 1st, 40GB for 2nd & 3rd recharges, then 20GB/recharge. Excludes eSIM. New services only. T&Cs apply
  • Unlimited standard national calls & texts
20 GB
Data
$35
per 28 days expiry
felix Subscription Unlimited
SubscriptionNo lock-in contract
$20/mth for the first 3 months, then $40/mth with code FELIX50. Eligibility criteria, T&Cs apply. Ends 30.6.24
felix Subscription Unlimited
Subscription
$20/mth for the first 3 months, then $40/mth with code FELIX50. Eligibility criteria, T&Cs apply. Ends 30.6.24
Finder Award
  • Unlimited national calls & texts
  • Vodafone 4G network
Unlimited data
At speeds up to 20Mbps
$20
per month
Go to site
View details
GREEN COMPANY
  • $20/mth for the first 3 months, then $40/mth with code FELIX50. Eligibility criteria, T&Cs apply. Ends 30.6.24
  • Unlimited standard national calls & texts
Unlimited data
At speeds up to 20Mbps
$20
per month
iiNet Medium Plan
PrepaidNo lock-in contract
$12.50/mth for the first 6 months, then $24.99/mth. Eligibility criteria, T&Cs apply.
iiNet Medium Plan
Prepaid
$12.50/mth for the first 6 months, then $24.99/mth. Eligibility criteria, T&Cs apply.
  • Unlimited national calls & texts
  • Vodafone 4G/3G network
16GB
$12.50
per month
Go to site
View details
-50%
  • $12.50/mth for the first 6 months, then $24.99/mth. Eligibility criteria, T&Cs apply.
  • Unlimited standard national calls & texts
16 GB
Data
$12.50
per month
TPG Large
PrepaidNo lock-in contract
$15/mth for the first 6 months, then $30/mth. Eligibility criteria, T&Cs apply.
TPG Large
Prepaid
$15/mth for the first 6 months, then $30/mth. Eligibility criteria, T&Cs apply.
Finder Award
  • Unlimited national calls & texts
  • Vodafone 4G network
45GB
$15
per month
Go to site
View details
-50%
  • $15/mth for the first 6 months, then $30/mth. Eligibility criteria, T&Cs apply.
  • Unlimited standard national calls & texts
45 GB
Data
$15
per month
Southern Phone Finder Exclusive
PostpaidNo lock-in contract
100GB for $20/mth for the first 3 months, then 100GB for $25/mth. Eligibility criteria, T&Cs apply. Ends 29.4.24
Southern Phone Finder Exclusive
Postpaid
100GB for $20/mth for the first 3 months, then 100GB for $25/mth. Eligibility criteria, T&Cs apply. Ends 29.4.24
Exclusive
  • Unlimited national calls & texts
  • Optus 4G/3G network
100GB
$20
per month
Go to site
View details
Exclusive
  • 100GB for $20/mth for the first 3 months, then 100GB for $25/mth. Eligibility criteria, T&Cs apply. Ends 29.4.24
  • Unlimited standard national calls & texts
100 GB
Data
$20
per month
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4 Responses

    Default Gravatar
    JohnJanuary 30, 2024

    I’m having trouble porting my old number as it was opened in my girlfriend’s name as she has passed away/ I need all the information that was on it including contacts/ Centrelink and Medicare info

      AvatarFinder
      SarahJanuary 31, 2024Finder

      Hi John, Your best bet is to visit your plan provider (ed Vodafone or Optus) and ask for customer support.

    Default Gravatar
    MarilynJune 15, 2023

    I understand the information supplied about porting my phone number however how do I keep my current email address when the internet is bundled up with our phones through Telstra

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