Diamond Energy: Electricity plans

Can I get solar power?

Diamond Energy generates electricity from a number of solar farms across the country, in addition to other renewable energy sources.

While it doesn't offer solar panel installation services itself, it does have a network of third-party installers it calls "Pure Power installers" who will help make sure your installation is as efficient as possible.

For customers who have solar panels, Diamond offers a generous feed-in tariff. For customers with a solar system and a battery, Diamond Energy's GridCredits100 program promises a 100c/kWh tariff during times of volatility in the energy supply network.

All about GridCredits100

To be eligible for the GridCredits100 program, your solar system needs to have:

• A battery
• A bi-directional interval meter that is net metered (you can check if your meter measures up with Diamond if you're not sure)
• A Reposit box (which allows Diamond to take the electricity from your battery)

Once your system is connected and ready, Diamond will tap into your battery as a virtual power plant during a "Grid Credit Event" which is caused when the wholesale price of electricity spikes.

These events are hard to predict, which makes it hard to calculate the real-world benefits of the program. Diamond claims that events are more likely in markets with high volatility, which could apply to any state's energy network, particularly in summer.

Does Diamond Energy offer GreenPower?

In addition to generating electricity from renewable sources, Diamond Energy also offers the GreenPower-accredited Diamond Pure Plus program.

Through this program, customers can choose to have either 100%, 50% or 20% of their metered electricity consumption sourced from renewable energy sources and added back to the grid on their behalf.

This works to offset the carbon usage of your household electricity. Diamond Energy charges an additional fee per kWh, depending on the percentage of GreenPower energy selected.

How can I pay my Energy bills?

Diamond offers ongoing plan discounts for customers who pay on time, as well as those opting to pay using direct debit. It also offers other payment options:

• Direct debit

  Qualifying plans receive an extra 3% discount off usage and daily supply charges with direct debit payments.

• Online payments

  Pay online with your Visa or Mastercard. Alternatively, transfer funds from your account to Diamond.

• Use BPAY

  Pay online through your bank or financial institution using the BPay reference numbers on your bill.

• Pay by Centrepay

  A free payment service for customers who get Centrelink payments, which directs a proportion of the payment to go directly to Diamond to cover your electricity bill.

• Pay by mail

  Pay by cheque by posting it and your payment slip to Accounts Department Diamond Energy, Level 1, 695 Burke Road, Camberwell, VIC 3124.

• Pay in person

  Visit an Australia Post branch to pay in person with Post Billpay, EFTPOS or credit card payments.

Why consider Diamond Energy?

• Going green. Diamond is regarded as one of the country's most environmentally friendly electricity providers, generating its own renewable energy and offering ongoing support for GreenPower initiatives and generous solar feed-in tariffs.
• GridCredits for battery owners. If your solar system has a battery system, getting 100c/kWh when the network is struggling is a great way to cut costs.
• Ongoing discounts. Discounts for direct debit and paying on time don't expire, so long as you keep paying your bills on time.
• Payment options. Multiple payment options so you don't end up shocked by your electricity bill.

How do I contact Diamond Energy for support?