Synergy: Electricity and gas plans

Can I get solar power?

Synergy offers a wide range of solar options to meet customers' individual needs. Synergy's solar department, "SolarReturn", helps customers with a range of solar solutions from installing panels to purchasing batteries. The company offers solar bundles specifically designed to withstand extreme WA conditions. Depending on the bundles you choose, you can purchase a range of products from Synergy, including the following:

• Solar panels
• Solar inverters
• Solar monitoring systems
• Batteries

Explore your options in our guide to solar power

Can I get GreenPower?

Yes, Synergy is GreenPower accredited. You can choose to support Australia's renewable industry by purchasing an agreed amount of green energy, which is based on a percentage of your electricity consumption. Synergy has an online calculator tool to help you estimate your desired green energy contribution.

The provider also operates a wind farm in Albany that is an accredited supplier for the GreenPower program. The Albany wind farm reduces gas emissions by the equivalent amount of removing 15,000 cars from Australian roads for a whole year.

Check out our guide to GreenPower

Operating areas

Synergy operates in Western Australia on the South West Interconnected System or SWIS. This area extends to Kalbarri in the north, Kalgoorlie-Boulder in the east and Albany in the south.

If you live in WA but are outside of Synergy's area of operation, your residential electricity will most likely be supplied by Horizon Power. If you own a business, you may be able to choose your electricity provider.

How can I pay my bills?

You can pay your Synergy bill using the following methods:

• Online payments

  Pay your Synergy bill online with a credit or debit card. Keep in mind, there is a transaction fee for payments made using Visa, American Express or Mastercard.

• Direct debit

  Set up a direct debit so that the amount you owe will be automatically deducted from your bank account, and you won't have to worry about remembering to pay your bill.

• BPAY

  Use BPAY to pay your bill directly through your bank account.

• Phone

  You can pay your bill over the phone by calling 1300 650 900. A transaction fee will apply for payments made with American Express, Visa and Mastercard.

• Centrepay

  Customers who receive Centrelink payments can pay their bill automatically in small, manageable payments.

• Mail

  Tear off the payment slip section of your bill and send it with a cheque or money order to:

  Synergy
  GPO Box U1913
  Perth WA 6845

• In person

  You can also pay in person by taking your bill to any Australia Post office.

Why consider Synergy?

• Renewable energy. If it's important to you that your energy comes from sustainable sources, Synergy has you covered with a GreenPower option on most electricity plans.
• Comprehensive solar. Synergy offers solar packages that cater to a wide range of needs.
• The sole provider in many regions. Residents of many areas of WA are not able to choose their electricity provider as Synergy is the only option in most areas.
• Flexible payment options. You can pay your bill with a method that's convenient for you including online, over the phone and via direct debits.

How do I contact Synergy for support?

Find out more about gas providers in Western Australia