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Ergon Energy: Queensland power rates and review

Ergon Energy is your only retailer of choice for power if you live in rural or regional Queensland, but you can still pick the right energy plan for you.

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Compare electricity prices from Ergon Energy? (November 2020) Compare plans and rates
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Ergon Energy is the sole distributor and retailer of electricity all over Queensland, except in the South East. Its prices are regulated by the government to protect you from artificial inflation thanks to its power monopoly.

On this page, you'll find out what to expect with plans if you're placed on Ergon Energy, as well as our review of its customer service rating.

Get a cost estimate from Ergon Energy and apply securely online

Name Product Electricity availability Gas availability Features Customer service rating More details Details
Ergon Energy
Ergon Energy
QLD
  • GreenPower
  • Solar
  • Monthly billing

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
More infoView details
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Where is Ergon Energy Available?

While the south-east corner of Queensland is a deregulated energy market where customers can compare and switch retailers easily, the rest of Queensland can only access electricity through Ergon.

While there's not really any competition in areas that Ergon is available, the company's pricing is regulated, so it can't artificially increase the price of electricity thanks to its position as the sole retailer.

Ergon does have a range of plans for its customers to choose from, with both fixed and variable usage tariffs to suit an individual household's usage needs, so comparing your options with Ergon can still end up saving you money.

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A quick review of Ergon Energy

Pros

  • Ergon generates and supplies power to customers across most of Queensland, excluding the south-east corner.
  • You can choose between different tariffs to have some control over your energy bills.

Cons

  • If you live in Ergon's distribution network, you don't get a choice of provider.

What plans are offered by Ergon Energy?

Electric

Electricity

Under this, you'll pay a flat rate for the amount of electricity you use, no matter when you use it.

Time of Use splits the day into peak (3pm - 9:30pm) and off-peak (all other times) periods. Off-peak power is cheaper than the General Supply rate, but peak power costs more than triple off-peak usage.

Be aware that this discount largely brings its higher base usage rates in line with the No Frills plan, leading to minimal cost difference between the two.

Under Demand, you get a very low flat rate for your regular usage, but have to pay an additional demand charge every month. This is calculated based on an average of four days of your highest electricity demand in the month, and depends on the time of year.

The equivalent of controlled load tariffs on other plans, where you get cheaper power for an energy-intensive device like a water heater or pool pump for a set time each day. Tariff 33 offers 18 hours of power, while Tariff 31 offers 8 at a lower rate.

Ergon has a set of specialised tariffs for farmers and businesses. You can find more information about these on the Ergon website.

Solar panel

Does Ergon Energy offer solar?

Ergon Energy won't install a solar panel system for you, but they do pay solar feed-in tariffs for any excess power you pump back into the grid. The current rate for regional Queensland is 7.84c/kWh.

Green energy

How green is Ergon Energy?

While Ergon Energy was not included in the Green Electricity Guide, they do offer certified GreenPower. Under their Clean Energy program, customers can pay extra to have anywhere from 10 to 100% of their energy sourced from renewables like wind, solar, and hydro power.

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Can I manage my plan from my phone?

You can view and manage your Ergon Energy plan online, but there's no dedicated app or system in place for management via your phone.

Get a cost estimate

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.

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