Ergon Energy
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Ergon Energy electricity plans and review

Our verdict: Since Ergon is the only power provider in regional Queensland, its rates can’t be fairly compared to other providers. However, you get to choose what tariff your electricity plan uses.

3.6 ★★★★★ (22 reviews) Write a review

Pros

  • 100% Queensland-owned with local support
  • Provides power to all Queenslanders outside the South East region

Cons

  • If you live in Ergon's distribution network, you don't get a choice of provider
  • Expensive GreenPower options
  • No mobile app for plan management

Ergon Energy at a glance in QLD

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Name Plan features Reference price Typical annual cost
Ergon Energy - Tariff 11
Basic Plan Information | (ERG622133RRE1@EME)
Single rate tariffFeed in tariff available
Reference price
2% more
than reference price
Estimated cost/year (typical usage)
$1,940/year
View details
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Showing 1 of 1 results
The annual estimated electricity prices are based on a residential customer on the Ergon network who consumes 4613kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.

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Ergon Energy review: Our verdict

While Ergon Energy is the only provider servicing regional Queensland, its prices are regulated by the government to help prevent customers from paying high rates under a monopoly.

Since you can't switch away from Ergon Energy without moving, its rates can't fairly be compared to other providers. The only thing you get to choose is what electricity tariff your plan uses, which you can do by calling Ergon Energy on the phone.

Knowing the right tariff for you can still be important regarding your energy bill. See our guide on single rate vs time of use tariffs here.

Finally, Ergon does not provide a mobile app for plan management.

Where is Ergon Energy Available?

Ergon Energy is the sole provider of electricity to rural Queenslanders who live outside of the South East area. The service area excludes the land from Coolangatta in the south to Gympie in the north and as far west as the foothills of the Toowoomba range. It doesn't have any competition where it operates.

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solar energy icon

Solar Energy

Does Ergon Energy offer solar plans?

While Ergon does not have dedicated solar plans, it does pay solar feed-in tariffs to customers with eligible solar systems installed.

Your solar system must be approved by the network to be eligible for feed-in tariffs. Ergon Energy does not assist with solar installation.

How good is the Ergon Energy feed-in tariff?

Ergon has a single tariff for all of rural Queensland – 6.58c per kWh of solar power that you export.

Because there's no competition and Ergon's rates are government-regulated, it's not really comparable to other tariffs.

green energy icon

Green Energy

How green is Ergon Energy?

Ergon Energy is both a distributor and a retailer. It owns and operates a mix of coal, solar and hydro power plants across Queensland.

It allows customers to purchase "Clean Energy", which is essentially the same as GreenPower and is accredited by the GreenPower program that supports renewables in Australia.
Clean Energy might cost you:

  • $7.78 per quarter: 10% GreenPower (0.62c/kWh)
  • $19.43 per quarter: 25% GreenPower (1.56c/kWh)
  • $38.88 per quarter: 50% GreenPower (3.11c/kWh)
  • $58.32 per quarter: 75% GreenPower (4.67c/kWh)
  • $77.75 per quarter: 100% GreenPower (6.22c/kWh)

Note: 5,000 kWh was used as an average annual power consumption figure based on data from the 2020 Residential energy consumption benchmarks report for the AER. Power consumption varies by state and household size

user

Customer service

Ergon Energy user review and customer service

Ergon Energy scored a user rating of 3.6 stars out of 5 on Finder, with 62% of users leaving above average ratings of 4 or 5 stars.
For a different perspective, the 2019-2020 market report from the Australian Energy Regulator is a great source. This is how Ergon Energy performed relative to other providers:

Ergon EnergyMarket AverageMajor provider average
Average call wait time158 seconds53 seconds99 seconds
Calls abandoned before being answered6%9%6%
Complaints (% of total customers)1%2%2%

How can I get in touch with Ergon Energy?

If you need to reach Ergon Energy to discuss a problem or question, you can:

  • Call the service team between 8am and 5pm AEST Monday to Friday
  • Drop a message to Ergon's support team on Facebook or Twitter
  • Good to know: Ergon Energy's customer service team is 100% Queensland-based, spread out between Townsville and Rockhampton.

Looking to switch to Ergon Energy?

If you're outside South East Queensland and have power, you'll already be with Ergon Energy. However, you can call up Ergon Energy to switch what residential tariff you're on.

Normally, we'd encourage you to shop around to lower your power bills, but this isn't really possible with Ergon. Instead, you can check out our guide on energy saving tips.

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.

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