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While Ergon Energy is the only provider servicing regional Queensland, its prices are regulated by the government to help prevent customers from paying high rates under a monopoly.
Since you can't switch away from Ergon Energy without moving, its rates can't fairly be compared to other providers. The only thing you get to choose is what electricity tariff your plan uses, which you can do by calling Ergon Energy on the phone.
Knowing the right tariff for you can still be important regarding your energy bill. See our guide on single rate vs time of use tariffs here.
Finally, Ergon does not provide a mobile app for plan management.
Ergon Energy is the sole provider of electricity to rural Queenslanders who live outside of the South East area. The service area excludes the land from Coolangatta in the south to Gympie in the north and as far west as the foothills of the Toowoomba range. It doesn't have any competition where it operates.
| State | ⚡ Electricity | ♨️ Gas |
|---|---|---|
| NSW | ❌ | ❌ |
| VIC | ❌ | ❌ |
| QLD | ✅ | ❌ |
| TAS | ❌ | ❌ |
| ACT | ❌ | ❌ |
| SA | ❌ | ❌ |
| NT | ❌ | ❌ |
| WA | ❌ | ❌ |
While Ergon does not have dedicated solar plans, it does pay solar feed-in tariffs to customers with eligible solar systems installed.
Your solar system must be approved by the network to be eligible for feed-in tariffs. Ergon Energy does not assist with solar installation.
Ergon has a single tariff for all of rural Queensland – 6.58c per kWh of solar power that you export.
Because there's no competition and Ergon's rates are government-regulated, it's not really comparable to other tariffs.
Ergon Energy is both a distributor and a retailer. It owns and operates a mix of coal, solar and hydro power plants across Queensland.
It allows customers to purchase "Clean Energy", which is essentially the same as GreenPower and is accredited by the GreenPower program that supports renewables in Australia.
Clean Energy might cost you:
Note: 5,000 kWh was used as an average annual power consumption figure based on data from the 2020 Residential energy consumption benchmarks report for the AER. Power consumption varies by state and household size
Ergon Energy scored a user rating of 3.6 stars out of 5 on Finder, with 62% of users leaving above average ratings of 4 or 5 stars.
For a different perspective, the 2019-2020 market report from the Australian Energy Regulator is a great source. This is how Ergon Energy performed relative to other providers:
| Ergon Energy | Market Average | Major provider average | |
|---|---|---|---|
| Average call wait time | 158 seconds | 53 seconds | 99 seconds |
| Calls abandoned before being answered | 6% | 9% | 6% |
| Complaints (% of total customers) | 1% | 2% | 2% |
If you need to reach Ergon Energy to discuss a problem or question, you can:
If you're outside South East Queensland and have power, you'll already be with Ergon Energy. However, you can call up Ergon Energy to switch what residential tariff you're on.
Normally, we'd encourage you to shop around to lower your power bills, but this isn't really possible with Ergon. Instead, you can check out our guide on energy saving tips.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
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