Mate Communicate broadband: NBN and ADSL plans compared

Mate Communicate offers NBN and ADSL broadband on simple, unlimited data plans at a competitive price.

Mate Communicate

Mate Communicate is a 100% Australian-owned telecommunications company with customer service staff based here in Australia. The company’s pitch is hassle-free set-up, unlimited data across all plans and no lock-in contracts.

With simple, easy to understand plans for both NBN and ADSL customers, Mate Communicate promises a simple experience, so let’s see how it compares.

Mate Communicate NBN plans

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Mate Communicate offers NBN connectivity to customers in the fixed areas of the NBN footprint. It covers fibre to the premises (FTTP), fibre to the node (FTTN), fibre to the building (FTTB), fibre to the curb (FTTC) and fixed wireless connections, as well as NBN over HFC. Mate Communicate does not support NBN over satellite at this time.

Mate Communicate ADSL plans

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As with the company’s NBN plans, Mate Communicate’s ADSL plans are remarkably simple. The same service is offered nationwide, though it's priced differently for city and country services. The services are available both as a bundle with a home phone service included as well as a standalone package for customers that already have an active Telstra phone line. The bundles also include unlimited local and national calls within Australia.

How does Mate Communicate compare?

The short answer to the above question is "very simply". Mate Communicate keeps things basic with just four plans on offer plus an optional voice service on each. There’s no need to worry about how much data you’ll use each month, either, as all Mate Communicate's plans come with unlimited data.

The only thing to be mindful of is whether you will use enough data for the unlimited option to be worthwhile. Very casual users who do little more than read the news or check their emails will probably find Mate Communicate’s plans too expensive. There are very cheap NBN plans out there with smaller data allowances which may suit this kind of user better.

Midrange NBN plan comparison
Step it up a little to NBN Standard Plus speeds and Mate Communicate isn’t quite so competitive. While Mate’s Best Mates plan remains competitive for the first six months, the $10 price hike after that makes it dearer than many competing plans:

How do Mate Communicate’s ADSL plans compare?

Being that there are only two plans, the comparison for Mate Communicate is relatively brief. The value proposition largely turns on whether you fall into the category of a "City Mate" or a "Country Mate".

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Why should you consider Mate Communicate?

Mate Communicate’s premise as an NBN and ADSL provider is simplicity. It offers a small number of plans, all of which feature unlimited data and straightforward pricing. On this, the company achieves its stated goal.

On the value front, it’s a bit less clear. While Mate Communicate’s monthly fees for NBN plans are a little higher than the average plan, the company refers to its Australian ownership and customer service staff as a key differentiator. It also benefits from no contracts, no set-up, install or plan change fees, and no requirement to buy an expensive modem if you’ve already got one. If these things matter to you, then yes, Mate Communicate does offer good value.

However, if you’re just looking for the lowest cost service available, there are competitors offering better prices without the complexity of up-front discounting.

How to contact Mate Communicate

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2 Responses

  1. Default Gravatar
    thinkpicMarch 24, 2016

    Are mate speeds subject to off peak speed changes?

    They offer a fibre to the premises option. Am I right that this only applies if NBN has directly connected you and that there is no option to have this option installed if you are in a fibre to the node area?

    • finder Customer Care
      KennethMarch 31, 2016Staff

      Hi thinkpic,

      The plans currently offered by Mate Communicate do not split the monthly data allowance into peak or off-peak. If you exceed your data allowance for the month, your speed will be reduced (shaped) for both peak and off-peak times.

      The Fibre to the Premises (FTTP) plan is only available for customers who are connected to the NBN FTTP network. Mate Communicate offers plans for customers who are connected to the Fibre to the Node or Fibre to the Basement networks.

      The company responsible for building the National Broadband Network, nbn, offers a Technology Choice program which allows end users to upgrade to an FTTP connection at the end user’s own expense.


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