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Mate Internet plans & review

Mate has a set of simple plans for NBN users at a discount.

Sam Baran
Sam Baran

Updated . What changed?

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Mate Broadband

Mate is an Australian company with a suite of NBN plans to cover any speed you're looking for. It prides itself on its Australia-based customer service.

Top features:

  • High-value month-to-month NBN plans
  • Local Australian support team
  • Discounts on mobile phone bundling
Mate Internet is not currently available via Finder. You can visit their website at www.letsbemates.com.au for more information or compare alternative options available below.

Compare more Internet plans below

Compare Mate NBN plans below

Get a month-to-month plan from Mate and enjoy some decent speeds with no commitment. Chuck on a modem for $165 or bring your own.

Why should you consider them?

Mate's Internet plans share the following features:

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Price

$59 monthly and up

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Technology type available

NBN, ADSL

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NBN speeds available

All speed tiers available - Basic, Standard, Standard Plus, Premium

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Optional extras

Home phone

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Support

Live chat: 8:30am to 7pm, Monday to Saturday

Mate is an Australian company that focuses on good customer service and offers mobile plans in addition to its broadband selection. You can pick any NBN speed you desire from what it offers on a month-to-month contract.

Mate has a good set of uncomplicated Internet plans, with its Standard Plus and Premium plans in particular offering good value that reach average speeds (e.g. its Standard Plus plan has a typical speed of 42.00Mbps which is just a bit under the ACCC average of 42.6Mbps), but their Standard lags behind (19.00Mbps vs. the ACCC average of 22.4Mbps). Their prices are highly competitive, with their Standard and Standard Plus plans coming in at $10/month cheaper than Finder averages for their corresponding speed tiers, and their Premium plan coming in at a full $20/month cheaper.

The main thing to watch out for is that Mate charges quite a bit ($165) for its recommended modem, but you can provide your own if you prefer.

Signing up to Mate also gives you

  • Home phone. For an extra $9 per month on an NBN plan, you can get a home phone number with unlimited national, local and Australian mobile calls.
  • Mobile bundles. If you bundle one of Mate's mobile phone plans with your Internet, you'll get $10 a month off your Internet bill.
  • One-month guarantee. Users who are unhappy with their service can have their plan fee refunded if they change their mind within one month.
  • Australian support. Mate has 100% Australia-based customer support.


Why choose Mate?

Pros

  • Great value. Mate's plans are quite cheap and offer decent speeds for their prices. The NBN100 plan in particular is good value.
  • Australian customer support.Mate doesn't provide phone support, but its customer support team is all based in Australia.
  • One-month guarantee.You can switch to a different provider if you're unhappy during the first month and get a refund from Mate.

Cons

  • No extras. Look elsewhere for bundled entertainment options.

Summary: Mate has simple deals with good value for what they are, though it's always worth comparing with other providers if price is an important factor to you.

Check out Mate ADSL plans here

You can pick up an ADSL plan from Mate whether you live in the city or in a regional area.

Mate FAQs

Do I need a new modem to sign up to Mate?

If you haven't connected to the NBN before, it's likely you'll need a new modem. You have a choice of shopping around on your own for one or buying Mate's preconfigured NetComm NF18ACV modem with your plan.

Can I cancel my Mate NBN plan?

Yes. All of Mate's plans are month to month, meaning you can cancel them at any time without penalty. If it's been less than one month, you can even request a refund on your plan fee under its satisfaction guarantee.

Do Mate's Internet plans include calls?

Not by default, but you can add on a home phone line with unlimited national, local and Australian mobile calls for an extra $9 per month on NBN plans. A home phone line on an ADSL plan will cost you $20 monthly in a metro area or $40 monthly in a regional area.

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2 Responses

  1. Default Gravatar
    thinkpicMarch 24, 2016

    Are mate speeds subject to off peak speed changes?

    They offer a fibre to the premises option. Am I right that this only applies if NBN has directly connected you and that there is no option to have this option installed if you are in a fibre to the node area?

    Reply
    • Avatarfinder Customer Care
      KennethMarch 31, 2016Staff

      Hi thinkpic,

      The plans currently offered by Mate Communicate do not split the monthly data allowance into peak or off-peak. If you exceed your data allowance for the month, your speed will be reduced (shaped) for both peak and off-peak times.

      The Fibre to the Premises (FTTP) plan is only available for customers who are connected to the NBN FTTP network. Mate Communicate offers plans for customers who are connected to the Fibre to the Node or Fibre to the Basement networks.

      The company responsible for building the National Broadband Network, nbn, offers a Technology Choice program which allows end users to upgrade to an FTTP connection at the end user’s own expense.

      Thanks,
      Ken

      Reply
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