Mate Broadband

MATE NBN review

Get $10 off your Internet bill when you bundle your MATE NBN with a MATE mobile plan.

No reviews yet. Write a review

We’re reader-supported and may be paid when you visit links to partner sites. We don’t compare all products in the market, but we’re working on it!

MATE is an Australian company with a range of NBN plans to cover nearly any speed you're looking for. It prides itself on its Australia-based customer service.

Top features:

  • Local Australian support team
  • Discounts on mobile phone bundling
MATE Internet is not currently available via Finder. You can visit their website at www.letsbemates.com.au for more information or compare alternative options available below.

Compare more Internet plans below


Which MATE Internet plan are you after?


Compare MATE's NBN plans below

We've split MATE's NBN plans into internet-only and NBN + home phone bundles below.

MATE's NBN plans explained

All of MATE's NBN plans run month to month, with no lock in contract.

  • great mates NBN 25/5. Unlimited data for $59 monthly. Typical evening speed of 19.00Mbps.
  • best mates NBN 50/20. Unlimited data for $69 monthly. Typical evening speed of 42.00Mbps.
  • soul mates Home Fast NBN 100/20. Unlimited data for $79 monthly. Typical evening speed of 83.00Mbps, maximum upload speed of 20Mbps.
  • soul mates Home Fast+ NBN 100/40. Unlimited data for $89 monthly. Typical evening speed of 83.00Mbps, maximum upload speed of 40Mbps.
  • elite mates Home Superfast NBN 250. Unlimited data for $99 monthly. Typical evening speed of 208.00Mbps.

You can either bring your own modem, or get MATE's recommended modem for at sign up. When you bundle your NBN plan with a MATE mobile plan, you'll get a $10 discount per month.

MATE NBN review

MATE is a 100% Australian owned telecommunications company with Australia-based customer service. It was founded back in 2015, and also sells mobile phone plans. It offers plans on nearly every NBN speed tier, only missing out on the fastest NBN 1000 speed, which is honestly overkill for home usage anyway.

As a quick overview, here are the pros and cons of MATE's NBN plans:

Pros

  • Australia-based customer support
  • BYO modem options available
  • Mobile bundling discounts make Internet prices more attractive

Cons

  • Not the fastest plans around

MATE's prices are quite low, with an NBN 100 plan that's about $10 cheaper per month than the average NBN 100 plan on the Finder database. Its typical evening speeds are pretty average, with most of them on par or just a little under the average speed for NBN plans in our database.

MATE's value does get better if you consider pairing your NBN plan with one of its mobile plans.

You might also notice that MATE's NBN 12 and NBN 25 plans both cost the same amount per month. Where most providers usually increase their monthly price as the speed goes up, MATE has kept these two entry plans the same price.

We'd usually recommend NBN 12 plans to those who don't use the Internet regularly and can stand to save on a cheaper plan. With MATE, you might as well grab its NBN 25 plan for faster speeds at the same price.

MATE offers a decent deal overall, but it's worth comparing your other options, especially if you're looking for more reliably fast speeds.

Here's what you'll get with a MATE Internet plan:

modem icon

BYO modem options

guarantee icon

Satisfaction guarantee

smartphone icon

Mobile bundling discount

home bundle icon

Home phone bundle

australia map

Australia-based customer support

How do MATE's NBN plans compare?

To see how MATE's plans measure up to others on the market, we've compared its NBN 50 plan with similar offerings from TPG and Aussie Broadband.

MATE's plan is about equal with TPG's in terms of cost, and about $10 cheaper per month than Aussie Broadband. If you have your own modem, both MATE and Aussie Broadband have no set up fee, but if you need a new modem MATE's is pricey at (modems can cost under $100 depending on the provider).

When it comes to speed, MATE lags far behind, coming in 6-8Mbps slower during peak periods than the other two plans. Unless you already have or want to buy a MATE mobile plan, you could be better off with another provider if speed is your main concern.

Compare MATE's ADSL plans below

MATE's ADSL plans explained

MATE has two ADSL plans, but which one you can access will depend on whether you're connected to a regional exchange or a city exchange. You must also have an active home phone line with another provider to get MATE's standalone ADSL.

  • city mates standalone. Unlimited data for $49 per month.
  • country mates standalone. Unlimited data for $59 per month.

You can BYO modem or buy MATE's recommended one for at sign-up.

Alternatively, get a home phone bundle with MATE and avoid the need for a home phone service from another provider:

  • city mates bundle. Unlimited data for $69 per month. Includes a home phone line with unlimited local and national calls, and mobile calls at 40c/minute.
  • country mates bundle. Unlimited data for $99 per month. Includes a home phone line with unlimited local and national calls, and mobile calls at 40c/minute.

You might be required to pay up to $99 in set-up fees if your home phone line is not connected when purchasing this plan, or $240 if cabling work must be done.

MATE customer service

MATE's customer service exists largely online. Check out what's available below.

Money icon

Account management

You can manage your Internet account by logging on via the portal on the MATE website.

Internet icon

Customer service

You can call MATE or chat to their support team online between the hours of 8:30am-7pm, Monday to Saturday.

technical support icon

Technical support

For technical support, contact MATE using their online chat as above, or email their support team for assistance.

Frequently asked questions


Icons made by Smashicons, Skyclick, Pixel perfect and Freepik from www.flaticon.com

More guides on Finder

Get the best deal on your Internet plan

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.

2 Responses

    Default Gravatar
    thinkpicMarch 24, 2016

    Are mate speeds subject to off peak speed changes?

    They offer a fibre to the premises option. Am I right that this only applies if NBN has directly connected you and that there is no option to have this option installed if you are in a fibre to the node area?

      Avatarfinder Customer Care
      KennethMarch 31, 2016Staff

      Hi Thinkpic,

      The plans currently offered by Mate Communicate do not split the monthly data allowance into peak or off-peak. If you exceed your data allowance for the month, your speed will be reduced (shaped) for both peak and off-peak times.

      The Fibre to the Premises (FTTP) plan is only available for customers who are connected to the NBN FTTP network. Mate Communicate offers plans for customers who are connected to the Fibre to the Node or Fibre to the Basement networks.

      The company responsible for building the National Broadband Network, nbn, offers a Technology Choice program which allows end users to upgrade to an FTTP connection at the end user’s own expense.

      Thanks,
      Ken

Go to site