Mate Broadband
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MATE NBN review

Our verdict: MATE’s strong points are its local customer support and bundling discounts. However, its slow NBN download speeds might put you off.

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Pros

  • Local customer support
  • BYO modem options available
  • Mobile bundling discounts make internet prices more attractive

Cons

  • Slower speeds during the busy hours of the day (7–11pm)

Compare MATE NBN plans

1 - 3 of 12
Name Product Data Allowance Typical download speed Price Hid Compare Box!
MATE NBN G'Day 12/1
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $165
Unlimited Data
Data
Unlimited Data
12Mbps
nbn™12
Speed
12Mbps
nbn™12
$55
per month
Min total cost is $55 for first month
Price
$55 per month
Min total cost is $55 for first month
MATE NBN Bundle G'Day 12/1
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $165
Unlimited Data
Data
Unlimited Data
12Mbps
nbn™12
Speed
12Mbps
nbn™12
$64
per month
Min total cost is $64 for first month
Price
$64 per month
Min total cost is $64 for first month
MATE NBN Crikey 25/10
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $165
Unlimited Data
Data
Unlimited Data
25Mbps
nbn™25
Speed
25Mbps
nbn™25
$65
per month
Min total cost is $65 for first month
Price
$65 per month
Min total cost is $65 for first month
loading
1 - 1 of 1
Name Product Data Allowance Typical download speed Price Hid Compare Box!
MATE NBN No Dramas Wireless+
NBN
Month-to-month
OFFER: 1-month money back guarantee. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • BYO modem or purchase for $165
Unlimited Data
Data
Unlimited Data
nbn™75
Typical download speed not provided
Speed
nbn™75
Typical download speed not provided
$75
per month
Min total cost is $75 for first month
Price
$75 per month
Min total cost is $75 for first month
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MATE NBN review: Our verdict

MATE is a 100% Australian owned telecommunications company with locally based customer service.

It offers plans on nearly every NBN speed tier, only missing out on the slowest (NBN 12) and fastest NBN 1000 speed, which is honestly overkill for home usage anyway.

The main drawback of signing up with MATE is that its plans are pricey for the speeds it promises during the busy hours of the day (7–11pm).

You can get better speeds for a cheaper price from other providers.

Having said that, MATE NBN could be right for you if:

  • You'd like to take advantage of MATE's 1-month risk-free guarantee which gives you the option of getting a full refund if you're not satisfied with your service.
  • You want to bundle your mobile and internet plans for a discount.

But before deciding, you should also consider:

  • Comparing other NBN plans on Finder to see if they meet your budget and speed requirements better.

Read a more detailed review on


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Value for money

MATE's NBN plans are mostly on par with the average cost of broadband plans on Finder. However, it loses a few marks for offering slower speeds during the busy hours of the day (7–11pm).

You'll likely get better bang for buck elsewhere. This is also true if you can't BYO modem as the one from MATE costs $165, which is costlier than the Finder average of $118.

The good news is it offers a 1-month service guarantee and no lock-in contract so there's little risk in giving it a test run.

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Performance

MATE is not included in the ACCC Broadband Performance report so the reliability of its speeds cannot officially be verified.

However, based on its advertised typical evening speeds (average for busy hours of the day, 7–11pm), you shouldn't expect to receive the fastest possible on any of the NBN speed tiers.

  • Good to know: The maximum or fastest speed refers to the highest Mbps you can achieve on any given NBN speed tier. For example, on NBN 50 you can achieve a maximum of 50Mbps speeds.

CS Icon

Customer service

australia icon
Local customer service
live chat
Live chat available

MATE's customer service exists largely online:

  • Send the team an online message between 8:30am and 7pm, Monday to Saturday
  • Call MATE between 8:30am and 7pm, Monday to Saturday
  • Send an email

bonus icon

Bonus features

MATE gives you a couple of perks alongside its internet plans:

✅ 1-month risk-free guarantee

If you are not satisfied with MATE during the first month, you can get a full refund.

🏷️ $10 off internet plans with mobile and NBN bundle

You can enjoy a $10 discount off your MATE NBN plan if you bundle it with any of its mobile plans.

Which rivals are giving MATE NBN a run for its money?

Another option for local customer support:

Aussie broadband logo

Aussie Broadband also boasts an award-winning Australian customer support team and its speeds fare better than MATE's.

For a budget-friendly plan:

flip tv logo

flip is a strong contender against MATE NBN as it has some of the cheapest NBN plans on Finder. Additionally, its advertised typical evening speeds are faster.

For extras:

iiNet

iiNet offers an optional sign-up to Fetch entertainment for 24 months at no extra cost to customers.

Ready to sign up to MATE NBN?

Signing up to MATE NBN is fairly simple once you've worked out which plan is right for you.

Simply click the green "Go to site" button in our comparison table. All you'll need to do then is type in your address to check the plan availability in your area and sign up to the NBN plan of your choice.

Compare MATE plans

phone

What if I'm moving house?
You can select a date during the sign-up process for when you'd like your new MATE plan to be activated. Keep in mind that it could take up to 5 business days to get connected.

Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.

If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.


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2 Responses

    Default Gravatar
    thinkpicMarch 24, 2016

    Are mate speeds subject to off peak speed changes?

    They offer a fibre to the premises option. Am I right that this only applies if NBN has directly connected you and that there is no option to have this option installed if you are in a fibre to the node area?

      AvatarFinder
      KennethMarch 31, 2016Finder

      Hi Thinkpic,

      The plans currently offered by Mate Communicate do not split the monthly data allowance into peak or off-peak. If you exceed your data allowance for the month, your speed will be reduced (shaped) for both peak and off-peak times.

      The Fibre to the Premises (FTTP) plan is only available for customers who are connected to the NBN FTTP network. Mate Communicate offers plans for customers who are connected to the Fibre to the Node or Fibre to the Basement networks.

      The company responsible for building the National Broadband Network, nbn, offers a Technology Choice program which allows end users to upgrade to an FTTP connection at the end user’s own expense.

      Thanks,
      Ken

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