Mate Communicate broadband: NBN and ADSL plans compared

Mate Communicate offers NBN and ADSL broadband on simple, unlimited data plans at a competitive price.

Mate Communicate is a 100% Australian-owned telecommunications company with customer service staff based here in Australia. The company’s pitch is hassle-free set-up, unlimited data across all plans and no lock-in contracts.

With simple, easy to understand plans for both NBN and ADSL customers, Mate Communicate promises a simple experience, so let’s see how it compares.

Mate Communicate NBN plans

Mate Communicate offers NBN connectivity to customers in the fixed areas of the NBN footprint. It covers fibre to the premises (FTTP), fibre to the node (FTTN), fibre to the building (FTTB), fibre to the curb (FTTC) and fixed wireless connections, as well as NBN over HFC. Mate Communicate does not support NBN over satellite at this time.

With just three simple NBN plans, there’s not a lot to differentiate what’s on offer. Customers can pick their desired speed tier and optionally add on a phone line service for $9 per month.

  • Good Mates NBN with Basic speed and unlimited data for $49 a month
  • Yeah Mates NBN with Standard Plus speed and unlimited data for $59 a month
  • Soul Mates NBN with Premium speed and unlimited data for $89 a month

Currently, each plan is offered with a $10 per month discount for the first six months of the service, reverting back to the full price listed above after that time. This offer is, unsurprisingly, open only to new customers.

Customers can opt for a pre-configured modem (a Netcomm NF18ACV) for $149 at sign-up, or they can bring their own compatible modem at no charge. No set-up fee is levied by Mate Communicate, and customers can change plans without charge.

If you're looking for more than just a standalone Internet service, Mate Communicate offers phone and Internet bundles for $9 extra a month. These bundles include a voice over IP (VoIP) phone service with unlimited local, national and mobile calls within Australia. You’ll need a VoIP-capable device to make use of this, though, but it’s worth noting that the optional Netcomm NF18ACV modem supplied by Mate Communicate can handle all this for you.

Mate Communicate ADSL plans

As with the company’s NBN plans, Mate Communicate’s ADSL plans are remarkably simple. The same service is offered nationwide, though it's priced differently for city and country services. The services are available both as a bundle with a home phone service included as well as a standalone package for customers that already have an active Telstra phone line. The bundles also include unlimited local and national calls within Australia.

Bundle plans:

  • Unlimited ADSL Bundle City Mates for $59 a month
  • Unlimited ADSL Bundle Country Mates for $89 a month

Standalone ADSL plans

If you have a Telstra home phone line already, the unbundled service may be preferable.

  • ADSL Standalone City Mates for $39 a month
  • ADSL Standalone Country Mates for $49 a month

Each ADSL plan is offered with a $10 per month discount for the first six months of the service, reverting back to the full price listed above after that time. Like the NBN offers, you can only get that deal if you’re a new customer. There’s also free migration to the NBN when it arrives.

Customers can opt for a pre-configured modem (a Netcomm NF18ACV) for $149 at sign-up, or they can bring their own compatible modem at no charge. No set-up fee is charged by Mate Communicate.

How does Mate Communicate compare?

The short answer to the above question is "very simply". Like amaysim, Mate Communicate keeps things very simple with just three plans on offer plus an optional voice service on each. There’s no need to worry about how much data you’ll use each month, either, as all Mate Communicate's plans come with unlimited data.

The only thing to be mindful of is whether you will use enough data for the unlimited option to be worthwhile. Very casual users who do little more than read the news or check their emails will probably find Mate Communicate’s plans too expensive. There are very cheap NBN plans out there with smaller data allowances which may suit this kind of user better.

How do Mate Communicate’s NBN plans compare?

Mate Communicate's entry-level Good Mates plan is among the cheapest unlimited plans on offer at NBN Basic speeds, thanks largely due to its current six-month $10 discount. However, once that first six months has passed, you'll find cheaper options from providers like Tangerine and Flip TV.

Step it up a little to NBN Standard Plus speeds and Mate Communicate isn’t quite so competitive. While Mate’s Yeah Mates plan remains competitive for the first six months, the $10 price hike after that makes it dearer than many competing plans:

At Premium NBN speeds, Mate Communicate's Soul Mates plan doesn't match the value offered by similar plans from MyRepublic and TPG. Both pack in a VoIP phone service at no extra cost, and MyRepublic even bundles in unlimited calls to Australian landlines.

How do Mate Communicate’s ADSL plans compare?

Being that there are only two plans, the comparison for Mate Communicate is relatively brief. The value proposition largely turns on whether you fall into the category of a "City Mate" or a "Country Mate".

For those in metropolitan areas, Mate Communicate's City Mates standalone plan is priced roughly in the middle of the pack. Dodo and AusBBS both offer cheaper alternatives, but plenty of other providers charge more, too.

Similarly, the City Mates bundle is bested by phone and Internet packages from Exetel and TPG – though neither includes the unlimited local and national calls Mate Communicate packs in.

If you fall into the Country Mate category, you'll be stuck paying quite a bit more than your city-based brethren. In this case, it's especially important to shop around, since certain providers like Telstra and TPG charge the same rate for both metro and regional customers. This can result in significant savings over Mate Communicate's plans.

Why should you consider Mate Communicate?

Mate Communicate’s premise as an NBN and ADSL provider is simplicity. It offers a small number of plans, all of which feature unlimited data and straightforward pricing. On this, the company achieves its stated goal.

On the value front, it’s a bit less clear. While Mate Communicate’s monthly fees for NBN plans are a little higher than the average plan, the company refers to its Australian ownership and customer service staff as a key differentiator. It also benefits from no contracts, no set-up, install or plan change fees, and no requirement to buy an expensive modem if you’ve already got one. If these things matter to you, then yes, Mate Communicate does offer good value.

However, if you’re just looking for the lowest cost service available, there are competitors offering better prices without the complexity of up-front discounting.

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2 Responses

  1. Default Gravatar
    thinkpicMarch 24, 2016

    Are mate speeds subject to off peak speed changes?

    They offer a fibre to the premises option. Am I right that this only applies if NBN has directly connected you and that there is no option to have this option installed if you are in a fibre to the node area?

    • Staff
      KennethMarch 31, 2016Staff

      Hi thinkpic,

      The plans currently offered by Mate Communicate do not split the monthly data allowance into peak or off-peak. If you exceed your data allowance for the month, your speed will be reduced (shaped) for both peak and off-peak times.

      The Fibre to the Premises (FTTP) plan is only available for customers who are connected to the NBN FTTP network. Mate Communicate offers plans for customers who are connected to the Fibre to the Node or Fibre to the Basement networks.

      The company responsible for building the National Broadband Network, nbn, offers a Technology Choice program which allows end users to upgrade to an FTTP connection at the end user’s own expense.


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