- 14-day satisfaction guarantee
- Options to add foreign language TV packages
- Discounted plans for seniors
- Expensive modem if you don't BYO
With some of the cheapest NBN plans, as well as promotions and discounts for seniors, Flip comes highly commended as one of the best budget NBN providers.
Flip is one of Australia's cheapest NBN providers with simple, straightforward plans. Just don't expect as many options for extras as you would with a bigger telco.
Flip could be right for you if you
While Flip offers low plan prices, it's worth keeping in mind it
Compared to other NBN plans on Finder, Flip's plans are some of the cheapest. Even after the 6-month sign-up discounts, you'll pay less than average for your internet.
To be eligible for a seniors discount with Flip, you must have one of the following:
The Senior Value plan is particularly good value if you would just like to stay in touch with family over emails and social media and do some web browsing.
Further discounts are available with Flip for your NBN plan if you bundle with electricity or gas.
You can BYO modem for free with Flip; otherwise, you'll need to purchase one for $199 upfront plus a delivery fee, which makes it more expensive.
Flip's performance isn't measured in the ACCC Broadband Performance report. This makes it difficult to compare its speed against competitors.
Its typical evening speeds are only at the maximum available on its plans up to NBN 50. On its higher speed plans, you might find your speed isn't as fast as you may prefer.
Compared to other providers you might find, Flip has fewer options for getting in touch.
Flip offers just a couple of extra features:
Flip offers a 14-day satisfaction guarantee, which allows you to cancel within the first 14 days of connecting your NBN service and not be charged your monthly NBN plan fee.
For $3.30 a month, you can get a Basic home phone plan (standard call rates apply), or pay $9.95 a month for unlimited local and national calls to Australian landlines. For $19.95 a month, you also get unlimited calls to Australian mobile numbers.
Flip started out as a TV-only service. You can get a Flip TV set-top box ($149 including delivery) with over 30 free-to-air channels.
You can add an international TV package from $9.95 a month. Options include Italian, Japanese, Portuguese, Chilean, Spanish/South American, Serbian, Macedonian and Bosnian.
You won't be able to add TV during your NBN sign up though. It will need to be done separately.
Here's how Flip compares to some of the most popular NBN providers in Australia and their NBN 50 plans. Keep in mind we've used the standard ongoing prices for each provider (no promotional discounts applied).
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Signing up to Flip is straightforward once you've decided on an NBN plan that works best for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen.
Flip also sells fixed wireless NBN plans so it can still service you if you have this connection type.
What if I'm moving house?
Once your order is approved, Flip will be in touch to organise your connection if needed. If you're already connected with another provider, you should be transferred within 24-72 hours, but it still could take up to 5 days.
If you need your NBN connection set up for the first time, Flip will contact you to let you know when your NBN technician will be coming. Your service should be active the day of your appointment once the work is completed.
It's also a good idea to notify your old provider during your switch, so you don't end up paying for 2 plans.
Read our guide on how to change NBN providers for more information.
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