Southern Phone Internet Plans: NBN Review & More | Finder

Southern Phone Review

Whether it’s NBN, satellite or home wireless, Southern Phone has a plan for you.

Southern Phone

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Southern Phone was purchased by the energy company AGL at the end of 2019, but it's continuing to do what it does best — selling NBN and mobile plans to customers, especially those in rural and regional areas.

Top features:
  • Covers almost all Internet types
  • Australia-based customer support
  • Home phone bundles available

What type of Southern Phone plan are you looking for?


Compare NBN plans from Southern Phone

We've split up Southern Phone's NBN plans into Internet-only plans or bundles. The bundles come unlimited standard home phone calls included.

Southern Phone NBN review

Southern Phone may have a strong focus on providing services to regional and rural areas, but it services customers living in metro areas too. Whether or not it ends up being a solid choice for your NBN connection depends on what you're looking for, but its plans do come in at about $5 cheaper than the average for their speed tier.

We've broken down the main features of Southern Phone's Internet plans below:

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Price

$65 and up monthly for fixed-line connections

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Technology type available

NBN, satellite, mobile broadband, home wireless

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NBN speeds available

Basic II, Standard, Fast

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Support

Live chat and phone: 8am to 8pm AEST, Monday to Sunday

Its fixed-line NBN services are about $5 cheaper per month than the Finder average for their speed tiers, but have typical speeds that are generally quite far below average (e.g., its Fast typical speed is 76.00Mbps vs. the ACCC average of 84.5Mbps).

Its lower-than-average typical evening speeds means you're likely to see your connection slow way down during busy periods, compared to what you might get from other providers.

That said, if you're not looking for a fixed-line Internet connection, its home wireless plans are fairly decent value so long as you're okay locking in for a lengthy 24-month contract.

Southern Phone extra features

  • Australian customer support. Southern Phone's customer support centre is located in regional Australia.


Why choose Southern Phone?

Pros

  • Huge range of services. Southern Phone offers a vast range of different technology types to get you connected.
  • Home wireless. Southern Phone is one of a few providers that offer home wireless connections, which can make for a great substitute to fixed line NBN.

Cons

  • Contracts. Many of Southern Phone's services (except fixed-line NBN) come on long contracts with exit fees.

The bottom line: Southern Phone is a huge regional provider of broadband connections, but has underwhelming typical speeds for the cost.

Compare Southern Phone satellite plans

Southern Phone's Sky Muster Plus plans let you do most online activities except video streaming and VPN services without being metered, meaning you can surf the Internet to your heart's content.

Compare Southern Phone home wireless plans

If you're lacking a decent fixed-line connection where you live, a home wireless plan from Southern Phone will let you get a reasonable amount of data without breaking the bank.

Compare Southern Phone mobile broadband plans

Simply buy a mobile broadband SIM from Southern Phone, slot it into the appropriate device and access the Internet on a 12-month contract.

What support channels does Southern Phone have?

Southern Phone has plenty of channels for you to get in touch with it. The live chat is a nice option, but only operates during the same hours as the regular phone support. Here's what else is available:

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Account management

You can manage your account through Southern Phone's website, by logging in with your account number and password. You'll need to register for online account access first, which is a straightforward process.
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Customer service

Southern Phone has a local call centre that operates from 8am - 8pm, 7 days a week. You can also get in touch via live chat on the website.
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Technical support

The technical support line is the same as customer service, 8am - 8pm, 7 days per week. You can also lodge an issue and request a call back by using the form on their contact page.

Southern Phone FAQs

Are there any cancellation fees with Southern Phone plans?

When you aren't on an active contract, you can change plans whenever you feel like it without any penalty. However, on Southern Phone's contracts, you'll be charged an early exit fee for cancelling before the term is up. The amount varies between different contract types, but it will cost you at least $75 or more in all cases.

Do Southern Phone's Internet plans include calls?

No. That said, Southern Phone does sell separate home phone lines and VoIP services that you can purchase if you're after a home phone.

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6 Responses

    Default Gravatar
    BettyJuly 24, 2019

    I was offered a plan of $96 per month with unlimited texts on mobile and calls. I have just now received a monthly account for $176. Also I cannot connect the landline phone since receiving the new modum but have been charged for a long distance phone call. I have tried to contact Southern Phone without success.

      Default Gravatar
      NikkiJuly 24, 2019

      Hi Betty,

      Thanks for leaving a message on our page. Sorry to hear you haven’t had success contacting Southern. I’d be glad to check your July account for you however Finder doesn’t have this kind of access. It would be best to contact Southern Phone’s billing department directly to investigate the charges on your account. Also, since you are experiencing technical difficulties with your new modem, when you speak to Southern, request for a home service technician and inquire about the costs.

      Sorry I couldn’t be of further help. Hope this helps and find a solution to this soon.

      Cheers,
      Nikki

    Default Gravatar
    davidApril 26, 2017

    do i have to change to nbn or can i stay with my adsl bundle including mobiles

      Default Gravatar
      ArnoldApril 26, 2017

      Hi David,

      Thanks for your inquiry.

      Unfortunately, All ADSL, ADSL2 and ADSL2+ internet services from all providers will be disconnected.

      Moving to the nbn™ network is not automatic and the following services will be permanently disconnected if you do not arrange to move them to the nbn™ network before the advised date.

      We suggest you prepare before calling your preferred provider so you can discuss all your requirements before ordering your services and booking an installation. Your service provider will be able to advise you, discuss the options and the range of competitive nbn™ plans that they have to offer. After notification that you can switch to the nbn™ network, you will have 18 months to move your services to the new network before the existing network is switched off. We will send you reminders, but we highly recommend switching well before your disconnection date as it may take time to process your order.

      Hope this information helped.

      Cheers,
      Arnold

    Default Gravatar
    ronbeeAugust 30, 2016

    Does Southern Phone have technicians come out to set up a service?

      Avatarfinder Customer Care
      DeeSeptember 1, 2016Staff

      Hi Ronbee,

      Thanks for your question.

      Yes, Southern Phone have technicians who will set-up the services. However, please note that customers are required to pay a $59 setup fee.

      Cheers,
      Anndy

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