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Southern Phone review & plans

Whether it’s NBN, satellite or home wireless, Southern Phone has a plan for you.

Sam Baran
Sam Baran

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Southern Phone

Southern Phone has been providing broadband connections to regional Australia in particular for a long time. It continues to do so after being bought out by AGL at the end of 2019. No matter what kind of connection you're after, Southern Phone probably provides it.

Top features:
  • Many Internet connection types offered
  • Australia-based customer support
  • Six-month discount on new NBN plans


Compare NBN plans from Southern Phone below

Southern Phone offers fixed-line connections covering the fastest three NBN speed tiers on Internet only, month-to-month plans. On the other hand, if you're looking to add call credits on your Internet plans, Southern Phone offers 24-month NBN bundles that run on NBN12, NBN25 and NBN50.

Southern Phone review

We've broken down the main features of Southern Phone's Internet plans below:

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Price

$65 and up monthly for fixed-line connections

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Technology type available

NBN, satellite, mobile broadband, home wireless

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NBN speeds available

Basic II, Standard, Fast

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Support

Live chat and phone: 8am to 8pm AEST, Monday to Sunday

Southern Phone is a huge provider of Internet services to regional Australia and was bought out by AGL at the end of 2019. It has satellite, NBN and ADSL, plus home wireless and mobile broadband services on offer.

Its fixed-line NBN services are about $5 cheaper per month than the Finder average for their speed tiers, but have typical speeds that are generally quite far below average (e.g., its Fast typical speed is 76.00Mbps vs. the ACCC average of 84.5Mbps). That said, if you're not looking for a fixed-line Internet connection, its home wireless plans are fairly decent value so long as you're okay locking in for a lengthy 24-month contract.

Southern Phone extra features

  • Australian customer support. Southern Phone's customer support centre is located in regional Australia.
  • Six-month discount on NBN plans. You get $10 off your fixed-line NBN plans for the first 6 months, after which they'll return to normal.


Why choose Southern Phone?

Pros

  • Huge range of services. Southern Phone offers a vast range of different technology types to get you connected.
  • Six-month discount. Fixed line NBN connections have a $10 discount for the first 6 months.
  • Home wireless. Southern Phone is one of a few providers that offer home wireless connections, which can make for a great substitute to fixed line NBN.

Cons

  • Contracts. Many of Southern Phone's services (except fixed-line NBN) come on long contracts with exit fees.

The bottom line: Southern Phone is a huge regional provider of broadband connections, but has underwhelming typical speeds for the cost.

Check out satellite plans from Southern Phone below

Sky Muster Plus plans let you do most online activities except video streaming and VPN services without being metered, meaning you can surf the Internet to your heart's content.

Compare Southern Phone mobile broadband plans here

Simply buy a mobile broadband SIM from Southern Phone, slot it into the appropriate device and access the Internet on a 12-month contract.

Compare Southern Phone home wireless plans here

If you're lacking a decent fixed-line connection where you live, a home wireless plan from Southern Phone will let you get a reasonable amount of data without breaking the bank.

Start comparing Southern Phone's ADSL plans here

For customers who haven't had the NBN arrive at their address yet, you can choose from a set of ADSL connections with different amounts of maximum data.

Southern Phone FAQs

Are there any cancellation fees with Southern Phone plans?

When you aren't on an active contract, you can change plans whenever you feel like it without any penalty. However, on Southern Phone's contracts, you'll be charged an early exit fee for cancelling before the term is up. The amount varies between different contract types, but it will cost you at least $75 or more in all cases.

Do Southern Phone's Internet plans include calls?

No. That said, Southern Phone does sell separate home phone lines and VoIP services that you can purchase if you're after a home phone.

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6 Responses

  1. Default Gravatar
    BettyJuly 24, 2019

    I was offered a plan of $96 per month with unlimited texts on mobile and calls. I have just now received a monthly account for $176. Also I cannot connect the landline phone since receiving the new modum but have been charged for a long distance phone call. I have tried to contact Southern Phone without success.

    Reply
    • Default Gravatar
      NikkiJuly 24, 2019

      Hi Betty,

      Thanks for leaving a message on our page. Sorry to hear you haven’t had success contacting Southern. I’d be glad to check your July account for you however Finder doesn’t have this kind of access. It would be best to contact Southern Phone’s billing department directly to investigate the charges on your account. Also, since you are experiencing technical difficulties with your new modem, when you speak to Southern, request for a home service technician and inquire about the costs.

      Sorry I couldn’t be of further help. Hope this helps and find a solution to this soon.

      Cheers,
      Nikki

      Reply
  2. Default Gravatar
    davidApril 26, 2017

    do i have to change to nbn or can i stay with my adsl bundle including mobiles

    Reply
    • Default Gravatar
      ArnoldApril 26, 2017

      Hi David,

      Thanks for your inquiry.

      Unfortunately, All ADSL, ADSL2 and ADSL2+ internet services from all providers will be disconnected.

      Moving to the nbn™ network is not automatic and the following services will be permanently disconnected if you do not arrange to move them to the nbn™ network before the advised date.

      We suggest you prepare before calling your preferred provider so you can discuss all your requirements before ordering your services and booking an installation. Your service provider will be able to advise you, discuss the options and the range of competitive nbn™ plans that they have to offer. After notification that you can switch to the nbn™ network, you will have 18 months to move your services to the new network before the existing network is switched off. We will send you reminders, but we highly recommend switching well before your disconnection date as it may take time to process your order.

      Hope this information helped.

      Cheers,
      Arnold

      Reply
  3. Default Gravatar
    ronbeeAugust 30, 2016

    Does Southern Phone have technicians come out to set up a service?

    Reply
    • Avatarfinder Customer Care
      DeeSeptember 1, 2016Staff

      Hi Ronbee,

      Thanks for your question.

      Yes, Southern Phone have technicians who will set-up the services. However, please note that customers are required to pay a $59 setup fee.

      Cheers,
      Anndy

      Reply
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