Southern Phone plans are actually pretty good value, especially with the discounts they are offering for the first 3-months of service. As a provider they meet a lot of different segments needs. It also offers carbon neutral plans for those more environmentally conscious and have dedicate senior hub on their site to help older Australians with their mobile needs.
Other reasons you might like Southern Phone are that:
You can worry less about your phone's impact on the environment since all of Southern Phone's plans are 100% carbon neutral.
You won't need to deal with foreign call centres since Southern Phone has an Australia-based customer support team.
Support section for seniors through dedicated products and plans.
But you might be concerned that:
There are no international roaming options, meaning you can't take your plan overseas.
You'll only get access to talk, text and data – some plans do have international call credit but otherwise there are no bonus features on Southern Phone's plans.
Southern Phone's mobile plans are fairly decent for the price they cost.
Most of Southern Phone's mobile plans have an average data cost lower than $0.90 per GB, which is great compared to a benchmark of $1 per GB.
Coverage
Southern Phone uses the Optus 3G, 4G and 5G mobile network, making it a solid choice for most Australians.
The Optus 3G and 4G mobile network reaches 98.5% of the population.
You'll get identical coverage to that offered by a plan purchased directly from Optus.
Keep in mind: You shouldn't run into any problems in metro areas, but could notice a drop in reception in rural or regional areas compared to plans on the Telstra network.
Does Southern Phone have 5G?
Yes, Souther Phone offers 5G connectivity via the Optus 5G network. You will have 3 plans to choose from:
Small $30 a month and includes 20GB of data
Medium $40 a mont and includes 40GB of data
Large $50 a month and includes 100GB of data
Although keep in mind Optus' 5G network has not been rolled out as far as its 3G and 4G networks. You will also need a compatible 5G device.
Customer service
Have a problem and need to reach Southern Phone? If so, you can:
Ring up the customer support line 8am–8pm AEST, 7 days a week.
Drop your message into the live chat on Southern Phone's website to get in touch with an agent.
Good to know: Southern Phone has a 100% Australian customer support team based in Moruya, NSW.
Bonus features
Southern Phone only offers a couple of extra feature on some of its plans:
🌍 International inclusions
You'll get between $50 and $300 of international credit on all but its cheapest plan. This could be handy if you want to catch up with friends or family overseas.
Which rivals are giving Southern Phone a run for its money?
Southern Phone has decent plans, but there are still other providers worth considering if you're still unsure.
For another carbon neutral option:
Belong's plans are nearly identical to Southern Phone. They're carbon neutral too but use the wholesale Telstra 4G network, which has wider coverage
For more features:
Boost Mobile runs on the full Telstra 4G network, and offers bonus features like data-free music streaming, international call inclusions and data rollover too.
For phones on a plan:
Like Southern Phone, Woolworths Mobile offers cheaper plans to pair with a new phone (compared to Telstra, Optus and Vodafone). Plus, you can get 10% off your monthly Woolies shop.
Ready to sign up to Southern Phone?
Once you've decided which Souther Phone's plan you like, you'll simply have to fill out a few details. From there Souther Phone will take care of the rest. SIM delivery is free via standard postage, but can take up to 10 business days to arrive at your door.
What if I want to keep my current phone number? To keep your number, just let Southern Phone know during the activation process and they'll handle it for you. It can take anywhere up to 24–48 business hours for the transfer to be completed.
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Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney.
To update your payment details, you can either log in to your Southern Phone account in the My Account section found on their website or get in touch with them directly so they can arrange this for you.
Data is the exchange of information from the internet and your device or its applications. Whenever you turn-on your “data”, you are connected to the network and download or upload information. This includes emails, chat, browsing, internet banking, using voice over internet apps and many more.
You may contact your network by calling their hotline for further details on how you can manage your data.
I’m trying to finalise my plan but my mobile cut out. I have rang three times in an attempt to complete my application (which is on your computer file), but to no avail. Don’t email me.
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How to update new credit card details?
Hello Peter,
Thank you for your comment.
To update your payment details, you can either log in to your Southern Phone account in the My Account section found on their website or get in touch with them directly so they can arrange this for you.
Regards,
Jhezelyn
What constitutes “data” in regard to mobile phones?
Hi Dennis!
Thanks for the comment.
Data is the exchange of information from the internet and your device or its applications. Whenever you turn-on your “data”, you are connected to the network and download or upload information. This includes emails, chat, browsing, internet banking, using voice over internet apps and many more.
You may contact your network by calling their hotline for further details on how you can manage your data.
Hope this clarifies.
Cheers,
Jonathan
I’m trying to finalise my plan but my mobile cut out. I have rang three times in an attempt to complete my application (which is on your computer file), but to no avail. Don’t email me.
Hi norm p.
You’ve reached finder, not Southern Phone telco. I would recommend contacting Southern Cross on 1300 019 408.
Cheers,
Brodie