Key takeaways
- Wi-Fi calling lets you make calls over the internet, which is perfect for homes and public space with a weak mobile signal.
- Most of the recent Android handsets and iPhones support Wi-Fi calling.
- Most Aussie providers offer Wi-Fi calling, but double-check before signing up.
Compare mobile plans with Wi-Fi calling
What is Wi-Fi calling?
Which providers support Wi-Fi calling in Australia?
Around 33 out of 48 mobile providers in our database offer Wi-Fi calling on their plans so it's choices galore:
What is the difference between Wi-Fi calling and normal calling?
Normal calling involves making a call over a mobile network, while Wi-Fi calling is where you call via the internet using a Wi-Fi connection.
This means that in areas where your mobile network signal is weak and you have access to Wi-Fi, you could be better off using Wi-Fi calling than making a regular phone call.
How do I turn on Wi-Fi calling?
Depending on the device you use, there are different ways to turn on Wi-Fi calling.
Wi-Fi calling on Android
If you have an Android phone, you can turn on Wi-Fi calling by going into your phone app and pressing the 'more' button, or the 3 dots in the top right. From there, go to settings.
Depending on what version of Android you have, from here you'll either need to tap calls and then Wi-Fi calling, or you may be able to tap a switch to turn on Wi-Fi calling directly after hitting settings.
The following are some of the Android devices that support Wi-Fi calling in Australia on the 3 major networks:
- Samsung Galaxy S6 and later (Telstra only supports from S7)
- Samsung Galaxy A5 and later (Optus is A30 and later, Telstra doesn't list the A series)
- Samsung Galaxy Note 5 and later
- Google Pixel 3 and later (on Telstra it's Pixel 2 and later)
Other Android phones by Oppo, LG, Huawei, HTC, Motorola and more might also be supported depending on your provider, so check directly with them.
Wi-Fi calling on iPhone
To turn on Wi-Fi calling on your iPhone, go to Settings > Phone > Wi-Fi Calling.
If Wi-Fi calling is available, you'll see "Wi-Fi" in the status bar while viewing the Control Centre. Then your calls will use Wi-Fi calling.
The following Apple devices allow Wi-Fi calling in Australia via the 3 main telcos:
- iPhone 6 and up
- Watch 3 and later (except for Optus)
Does Wi-Fi calling cost money?
No, Wi-Fi calling won't cost you any money as providers don't charge additional fees for using the feature.
If you're on a pay-as-you-go plan, charges may apply. Most other plans include unlimited national calls and texts, so this usually isn't a concern.
Is Wi-Fi calling the best option I have?
If you're in a mobile blackspot or there's an outage from your telco's end, then Wi-Fi calling is useful as long as you have a strong internet connection.
If not, it could be just as susceptible to dropouts as a mobile network connection.
Do people care about Wi-Fi calling?
Our survey found that 18% of Aussies care about having Wi-Fi calling as a feature on their mobile plan. The most important feature is network coverage, followed by data rollover and customer support. Wi-Fi calling comes right after.
Frequently asked questions
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