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Wi-Fi calling lets you make and receive voice calls and SMS over a wireless internet connection instead of your regular mobile network. You need to have a device that supports it, as well as a mobile provider that offers it and access to a stable Wi-Fi network.
The following mobile providers currently offer Wi-Fi calling on their plans:
| Response | 75+ yrs | 65-74 yrs | 55-64 yrs | 45-54 yrs | 35-44 yrs | 25-34 yrs | 18-24 yrs |
|---|---|---|---|---|---|---|---|
| Network coverage | 86.21% | 88% | 90.12% | 87.05% | 87.31% | 79.82% | 76.29% |
| Customer support options | 37.93% | 37.14% | 25% | 26.42% | 17.77% | 17.89% | 15.46% |
| Brand | 22.41% | 12.57% | 12.21% | 15.03% | 9.14% | 16.51% | 18.56% |
| Wi-Fi calling | 22.41% | 26.29% | 20.93% | 14.51% | 14.72% | 11.47% | 23.71% |
| Data rollover | 17.24% | 31.43% | 32.56% | 30.05% | 37.06% | 38.99% | 43.3% |
| 5G | 15.52% | 15.43% | 16.28% | 21.24% | 34.01% | 39.91% | 45.36% |
| International calls | 12.07% | 8% | 8.72% | 11.92% | 13.2% | 11.47% | 14.43% |
| None of the above | 3.45% | 4% | 1.16% | 2.59% | 1.52% | 2.29% | 2.06% |
| Other | 3.45% | 1.71% | 4.07% | 5.18% | 2.54% | 2.75% | 2.06% |
| Data sharing | 1.72% | 6.86% | 11.05% | 12.95% | 12.69% | 12.39% | 12.37% |
| eSIM | 1.72% | 0.57% | 1.16% | 3.63% | 1.52% | 5.05% | 3.09% |
Normal calling involves making a call over a mobile network, while Wi-Fi calling is where you make a call via the internet through a Wi-Fi connection.
This means that in areas where your mobile network signal is weak and you have access to Wi-Fi, you could be better off using Wi-Fi calling than making a regular phone call.
Depending on the device you use, there are different ways to turn on Wi-Fi calling.
If you have an Android phone, you can turn on Wi-Fi calling by going into your phone app and pressing the 'more' button, or the 3 dots in the top right. From there, go to settings.
Depending on what version of Android you have, from here you'll either need to tap calls and then Wi-Fi calling, or you may be able to tap a switch to turn on Wi-Fi calling directly after hitting settings.
The following are some of the Android devices that support Wi-Fi calling in Australia on the 3 major networks:
Other Android phones by Oppo, LG, Huawei, HTC, Motorola and more might also be supported depending on your provider, so check directly with them.
To turn on Wi-Fi calling on your iPhone, go to Settings > Phone > Wi-Fi Calling.
If Wi-Fi calling is available, you'll see "Wi-Fi" in the status bar while viewing the Control Centre. Then your calls will use Wi-Fi calling.
The following Apple devices allow Wi-Fi calling in Australia via the 3 main telcos:
It depends what you're looking to get out of Wi-Fi calling as to whether it would be considered good.
If you're in a mobile blackspot or there's an outage, then Wi-Fi calling is useful as long as you have a strong Wi-Fi connection.
But the flip side also applies - if you have a weak Wi-Fi connection, then Wi-Fi calling could be just as susceptible to drop outs as over a mobile network.
| Response | |
|---|---|
| Network coverage | 85.32% |
| Data rollover | 34.14% |
| 5G | 27.3% |
| Customer support options | 24.32% |
| Wi-Fi calling | 18.02% |
| Brand | 14.14% |
| International calls | 11.17% |
| Data sharing | 10.9% |
| Other | 3.15% |
| eSIM | 2.52% |
| None of the above | 2.34% |
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