Tangerine's cheaper plans under $20 are fairly standard, matching up almost exactly with those from other budget Telstra providers such as ALDI Mobile.
In particular, the $19.90 plan is basically the same as its competitors, offering 10GB a month. This is around industry standard.
Again like most providers, when it comes to data, you'll get better value if you sign up to a larger plan.
Good to know: 3 of Tangerine's 5 mobile plans are below the $1/GB of data benchmark. But these are the mobile providers 3 largest plans.
Coverage
Tangerine uses parts of the Telstra 4G and 5G network for its plans.
Telstra's wholesale network reaches 98.8% of the population.
This is still wider coverage than either Optus or Vodafone.
You shouldn't have problems in metro areas, but may notice a dip in reception in rural and regional areas compared to plans on the full Telstra network (which reach 99.7% of Aussies).
Customer service
Tangerine's support services are available 8:30am-7pm AEST Monday to Friday, or 9am-6pm weekends. You can:
Ring up the call centre to get over-the-phone help
Chat to a customer service agent via live chat on the website
Leave a message on the Tangerine Facebook page
Good to know: You can also contact Tangerine via a Whatsapp phone number; however, response speed time can vary.
Bonus features
Tangerine's plans are feature-light, with just a couple of options on some plans.
✈️ 24-hour roaming pack
When you travel overseas in selected countries, a 24-hour roaming pack will automatically activate.
Like all international roaming, it is expensive though – For a $25, 5 day pack you'll only get 1GB of data, 60 minutes of talk and 60 texts.
All other countries have expensive pay-as-you-go data and calls, making a local or travel SIM a much better option.
🌏 International inclusions
All of Tangerine's plans that cost $20 or more come with unlimited calls to 15 countries.
This is a welcome extra if you frequently call friends or family overseas, but is also widely available from cheaper providers.
Ready to sign up to Tangerine mobile?
Once you've decided which Tangerine plan you like, you'll simply have to fill out a few details. From there Tangerine will take care of the rest. SIM delivery is free via standard postage, but can take up to 10 business days to arrive at your door.
What if I want to keep my current phone number? You can choose to keep your current number during the SIM activation process (which requires you to ring up Tangerine). The activation and transfer process should take between 10 minutes and 1 hour.
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney.
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Cameron Micallef is a personal finance journalist with eight years of experience, specialising in investing, property and household bills. He has written for Smart Property Investment, nestegg and Investor Daily. Cameron holds a Bachelor’s degree in Communication and Media Studies and Commerce, as well as a Tier 1 Generic Knowledge certification (RG146), ensuring compliance with ASIC standards.
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Where can I find the Value Pack if we sign up for Tangerine mobile (2) plus NBN. We have fibre internet, and already have a Telstra Modem.
Finder
MariamJune 13, 2025Finder
Hi MarJC, if you head to this url: https://www.finder.com.au/broadband-plans/tangerine-broadband and hit the ‘Go to site’ button, you’ll be taken to a page where you can choose your internet and mobile plan for a bundle package. Hope this helps!
JohnMay 10, 2025
I want to keep my existing mobile number., use a pre-paid plan with min 24GB/month on 4/5G network. What plan is available
I live in Kilsyth Victoria, where reception on NBN is not too good. At present I am with Telstra, and wondered if my reception could be even worse with Tangerine?
Finder
ChrisMay 6, 2025Finder
Hi Elise! Tangerine currently offers NBN speeds of up to 700 Mbps in your suburb, but it depends on your residential address. If your street uses Fibre to the Curb (FTTC), you aren’t going to get anywhere near those speeds.
However, Tangerine does currently offer a free Fibre to the Premises (FTTP) upgrade on high-speed plans (100Mbps and above).
If you’re currently struggling with an FTTC connection, this could be a great way to fix your connectivity issues at no extra cost. You can check out the eligible plans here (Speedy and above).
Check out which mobile phone providers Finder users are loving this month and the top plans they're choosing!
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Where can I find the Value Pack if we sign up for Tangerine mobile (2) plus NBN. We have fibre internet, and already have a Telstra Modem.
Hi MarJC, if you head to this url: https://www.finder.com.au/broadband-plans/tangerine-broadband and hit the ‘Go to site’ button, you’ll be taken to a page where you can choose your internet and mobile plan for a bundle package. Hope this helps!
I want to keep my existing mobile number., use a pre-paid plan with min 24GB/month on 4/5G network. What plan is available
Hi John, you can take our quiz to filter to plans that match your data needs: https://www.finder.com.au/mobile-plans. Alternatively, you can find our top picks for best prepaid mobile plans here: https://www.finder.com.au/mobile-plans/best-prepaid-plans. Hope this helps!
I live in Kilsyth Victoria, where reception on NBN is not too good. At present I am with Telstra, and wondered if my reception could be even worse with Tangerine?
Hi Elise! Tangerine currently offers NBN speeds of up to 700 Mbps in your suburb, but it depends on your residential address. If your street uses Fibre to the Curb (FTTC), you aren’t going to get anywhere near those speeds.
However, Tangerine does currently offer a free Fibre to the Premises (FTTP) upgrade on high-speed plans (100Mbps and above).
If you’re currently struggling with an FTTC connection, this could be a great way to fix your connectivity issues at no extra cost. You can check out the eligible plans here (Speedy and above).