Our verdict: Most of Superloop's prepaid mobile plans offer good value, especially if you want access to the Telstra network and perks like bundling discounts and data banking.
Superloop may be better known as an NBN provider, but it has been selling prepaid mobile plans on Telstra's wholesale network since 2022.
When it comes to value, Superloop does well overall and offers more features than your typical prepaid provider.
The main caveat is its entry-level plan, which costs $25 for 15GB and falls short compared to many competing offers at this price.
Its mid-range and high data plans provide much better bang for buck and also come with 5G access.
Where Superloop stands out is with extra features such as bundling discounts for internet and mobile, the ability to bank unused data for future use, and unlimited international calls to selected countries.
All Superloop plans also have a 30-day billing cycle, unlike the more common 28-day cycle used by many prepaid providers. This means you pay 12 bills a year instead of 13.
Pros
Access to Telstra's wholesale 4G and 5G networks
Data banking up to 1000GB
Unlimited international calls and texts to selected countries
Option to sign up via an eSIM
Mobile app to track data use and manage plan
Bundle mobile and internet to save up to $15 a month
Cons
Roaming is only available on a pay-as-you-go basis
Superloop's mobile plans run on Telstra's wholesale network, which covers 98.8% of Australia's population - slightly less than the full Telstra network's 99.7% coverage.
However, this should be good enough for most people unless you're in certain rural or remote areas.
Most plans also include access to 5G, except the entry-level plan.
Its 4G download speeds are capped at 100Mbps while 5G speeds are capped between 150Mbps and 250Mbps, depending on the plan.
All of these speeds are fast enough to comfortably handle all phone activities, including 4K video streaming.
What features and perks does Superloop offer?
The majority of Superloop's mobile plans provide a good mix of perks and features for the asking price. Here's a rundown of what you get:
Data banking
This feature lets you roll over unused data for future use.
You can store up to 500GB on two of its entry-level plans and 1000GB on the rest.
The banked data will remain in your account unless you downgrade your plan or cancel it.
Some rival telcos have a data bank limit of 200GB or under, while a few offer unlimited data banking. This puts Superloop somewhere in the middle in terms of value.
Unlimited international calls and texts
All plans include unlimited calls and texts to the following destinations: Bangladesh, Canada, China, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, UK and USA.
You can also purchase 300 call minutes and unlimited standard SMS to 30 countries for $6.
Bundling discount
Superloop NBN customers can save $5 off their internet bill per month when they bundle their plan with an eligible Superloop mobile service.
You can increase your savings to as much as $15 a month when you bundle additional mobile plans for other family members.
Other noteworthy features include support for eSIMs for compatible phones, free shipping of physical SIM cards and access to the SuperHub app, which can be used to monitor usage, view invoices, pay bills and change plans.
The app is unmetered, so you can access it even if your plan has run out of data.
Must read
Auto-renew is switched on by default when you sign up, so you'll need to turn it off if you don't want your plan to recharge automatically. If you run out of data, top-ups are pricey at $10 for 1GB or $25 for 5GB.
How good is Superloop Mobile's customer service?
Superloop Mobile does not appear in complaint data published by either the Australian Communications and Media Authority (ACMA) or the Telecommunications Industry Ombudsman (TIO), so there's currently no formal measure of its customer service performance.
Its customer support team is based in Australia (Adelaide), Sri Lanka and the Philippines.
You can get in touch with Superloop Mobile in the following ways:
Call 1800 57 87 37 between 8:30am-10pm AEST, 7 days a week (including public holidays)
Live chat (type 'speak to an agent' to be connected with a live representative)
Email support@superloop.com
All plans provide access to the SuperHub app, which contains an AI live chatbot.
Still deciding on Superloop Mobile?
Take our quick quiz to find a plan that fits your needs.
Frequently asked questions
You can contact customer support or use your app to stop your Superloop prepaid plan from auto-renewing.
Those paying by credit card will receive their SIM within 3 business days. For debit card holders it can take between 4-5 business days.
You'll receive a notification via SMS once it's on its way.
Most flagship phones released by Apple, Samsung and Google have been eSIM compatible since around 2019. To check if your model is compatible, go into your phone's mobile SIM card manager settings and look for an "Add eSIM" option.
To activate your SIM, log into SuperHub and follow the prompts. Alternatively, you can call its customer support team to finish the activation.
Sources
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To make sure you get accurate and helpful information, this guide has been edited by
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Chris Jager is a seasoned journalist with over 15 years of experience in the Australian tech industry. He has contributed his expertise to top tech publications like PC World, Gizmodo, Business Insider, and Lifehacker Australia, where he also served as editor for five years. Chris holds a Bachelor of Communications in Journalism from the University of Western Sydney and is widely regarded as a trusted voice in the tech space.
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