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What does travel insurance cover?

Travel insurance can protect policyholders in multiple different ways, including unforeseen trip cancellations and expensive medical costs if you get sick or hurt on your trip.

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What you need to know

  • Medical expenses cover can meet the costs of overseas medical treatment, including hospitalisation and emergency evacuation.
  • Trip cancellation covers you if you are unable to travel for reasons outside of your control.
  • Luggage and personal effects cover pays out after the loss or theft of your belongings.

There are a wide range of benefits included in a standard travel insurance policy including travel delay expenses, rental car insurance excess, personal liability and a whole lot more. So, what does travel insurance cover or, more specifically, what do you need cover for?

What is covered by travel insurance?

Every travel insurance policy is different and suited to a variety of travellers. Some may want as much cover as possible for personal belongings while others may be focused on being covered for adventure activities.

To help you decide on the right cover for you, here are some questions you should ask when reviewing a policy's benefits.

Medical benefits

  • Are you covered for overseas emergency medical and hospital expenses? Covers the cost of medical treatment for injuries or illness incurred overseas, including medical, hospital, surgical and nursing expenses
  • Does travel insurance cover overseas emergency medical assistance? Covers the cost of overseas medical assistance, including 24/7 assistance, ambulance fees, medical evacuation, funeral arrangements, messages to family at home and hospital guarantees
  • Is there a benefit for permanent disability? A benefit payable for loss of sight in one or both eyes or loss of use of a limb within 12 months of an injury sustained on your trip.
  • Does travel insurance cover accidental death? An accidental death benefit is payable if you die as a result of an injury sustained during your trip
  • Does the policy cover dental expenses? Dental expenses protection covers the cost of emergency dental treatment, usually to a specified limit, for the relief of sudden and acute pain.

Transportation benefits

  • Will the policy cover you for additional transport expenses? Additional transport expenses covers expenses following travel delays in order to reach events such as weddings, funerals, conferences and prepaid tours.
  • Is there a benefit for cancellation fees and lost deposits? Cover for your prepaid travel arrangements is important when circumstances beyond your control such as illness, injury and natural disasters occur.
  • Is there a benefit for disruption of journey? This covers the cost of additional meals and accommodation incurred after an initial six-hour delay, if your journey is disrupted because of unforeseen circumstances beyond your control.
  • Is there emergency companion cover? Covers the cost of additional travel and accommodation expenses if your travelling companion is unable to continue their journey due to illness or injury.
  • What happens if you have a family emergency? Family emergency covers the cost of additional travel expenses if your travelling companion or relative is disabled by an injury, requires hospitalisation or dies unexpectedly.
  • Is there a resumption of journey benefit? This will protect you from the cost of airfares to resume your journey if it was disrupted due to the death or hospitalisation of a relative.
  • Personal belongings benefits

    • What happens if your bags are stolen or lost? Find out if you're covered for the replacement of luggage and personal effects if they are lost, stolen or damaged during your trip.
    • Are you covered for credit card fraud and replacement? This cover protects policyholders by covering the replacement cost of lost or stolen credit cards and losses resulting from their fraudulent use.
    • What happens if your luggage gets delayed? Delayed luggage provides cover to buy clothing and essential items due to the delay, misdirection or misplacement of your luggage and personal items by a carrier for more than 12 hours.
    • What happens if your cash is stolen? Does your travel insurance cover for the theft of bank notes, currency notes, postal orders and money orders?
    • Can you get cover for travel documents and travellers cheques? Make sure your policy covers the replacement cost of lost or stolen travel documents such as passports, travel documents and travellers cheques.

    Personal benefits

    • Can you get a hospital cash allowance? A hospital cash allowance provides a daily allowance if you are hospitalised overseas for longer than 48 continuous hours.
    • Are you protected against loss of income? Normally this pays out a weekly benefit if you become disabled as the result of an injury sustained on your trip and are unable to work after returning home.
    • Are your pets covered? Domestic pet insurance covers the cost of additional boarding kennel or cattery fees incurred due to your delayed return home, plus vet fees if your pet is injured during that time.
    • Is there a domestic services benefit? You may value cover for housekeeping services if you return home injured or disabled and are unable to perform such duties yourself.

    Liability benefits

    • Is there personal liability cover? This covers your legal liability for injury or property damage to third parties, including legal costs and compensation.
    • Can you get cover for rental vehicle excess? This is the excess payable on your rental vehicle's insurance if it is stolen or damaged and the cost of returning it to the nearest depot if you are unable to do so.
    • Find travel insurance to cover a range of mishaps

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      What do the different types of travel insurance policies cover?

      The three main types of travel insurance are single trip, annual and domestic travel insurance.

      Single trip insurance



      • You'll need to take out a new policy each time you travel.
      • If you end up travelling a lot one year, you'll pay more than if you'd taken out an annual policy.

      Annual travel insurance


      • You're covered for multiple trips for a full 12 months with one policy
      • Generally provides the same benefits as a single trip policy (though this can vary)
      • Annual travel insurance can work out cheaper if you travel more than a hand-full of times a year
      • Having one policy means you don't have to worry about insurance if you have to leave at short notice
      • A useful option for business travellers who make plans at short notice.


      • Generally, cover is limited to a maximum of 90 days per trip
      • Maximum age of policyholder is less than single trip (often up to 75)
      • Some policies don't extend cover for domestic trips
      • Not always suitable for people with pre-existing conditions.

      Domestic travel insurance


      • Covers luggage loss or damage, trip delays and cancellations; and more
      • Policies cover legal liability expenses, in case you get sued.
      • Typically lower cost than international plans


      • Will only cover you for trips within Australia.
      • As we have Medicare, you'll not usually get the benefits of medical expenses

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      What isn't covered by travel insurance?

      Travel insurance policies contain exclusions or circumstances where the insurer will not provide cover. Typical exclusions in travel insurance policies include:

      • I left my bags alone for a second and they were stolen, am I covered? If you are deemed to have not taken adequate care of your belongings by not keeping them close by or under lock and key or by leaving them with strangers.
      • I fell down the stairs of my hotel while drunk, is that covered? You are not covered for any behaviour on your part considered reckless or irresponsible, including acts committed while you are under the influence of alcohol or non-medication drugs.
      • I crashed my car while speeding, am I covered? You are not covered for any illegal act such as disregarding or defying government regulations or prohibitions, including visa requirements.
      • I was stopped at customs and they took a wooden statue I bought, can I get reimbursed? You are not covered for any claim arising from the confiscation, detention or destruction of anything by a government authority.
      • Am I covered for acts of war? You are not covered for any claim that results from an act of war, rebellion, insurrection or military coup.
      • Am I covered for suicide or attempted suicide? You are not covered for any injury or death that is self-inflicted.
      • Are my pre-existing medical conditions covered? You are not covered for any medical condition that you have sought treatment for or are being treated for that your insurer has not agreed to cover.
      • Am I covered for adventure activities? You are not covered for any activities considered to be high-risk such as skiing, sailing, rock climbing, contact sports, hang gliding and skydiving, unless additional cover has been obtained for them.
      • Can I go SCUBA diving by my self? You are not covered for any underwater diving using scuba gear, unless you are with a licensed instructor or have a current Open Water dive licence.
      • Am I covered if I plan on flying a plane? You are not covered for any travel in an aircraft, other than as a passenger in a licensed passenger aircraft.
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      Are pre-existing conditions covered by travel insurance?

      What is a pre-existing condition?

      A pre-existing medical condition is any condition you have sought or are receiving treatment for or have had surgery for prior to taking out travel insurance. There are a range of pre-existing conditions that insurers will cover automatically and these are listed in the policy’s Product Disclosure Statement (PDS).

      What is covered?

      • Conditions covered by travel insurance vary from insurer to insurer, but usually include conditions such as asthma, cataracts and gastric reflux.

      What isn't covered?

      • The conditions that insurers do not cover are also listed in the PDS and include serious conditions such as cancers, heart disease and HIV.

      If you wish to be covered for a pre-existing medical condition in your travel insurance, you must either check the policy’s PDS to confirm that your condition is covered or tell your insurer about your condition if it is not listed. Otherwise, if you experience any medical emergency on your trip related to that condition, you will not be covered.

      Find out more about travel insurance for pre-existing conditions

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      Additional cover options available

      As well as the basic forms of cover contained in a typical travel insurance policy such as medical and hospital cover, lost or stolen luggage and trip cancellation, you can also apply for additional cover depending on your needs. This might include increased cover for expensive personal items, cover for cruise trips, cover for winter sports such as skiing, cover for other sporting activities and cover for overseas weddings.

      Can I get cover for my camera?

      Does travel insurance cover cruise travel?

      • Yes. Cruises have their own particular risks and if all or part of your holiday includes a cruise, you need to ensure your travel insurance covers cruise travel. Cruise-related losses might include missing your departure due to airline delays, falling ill before your departure or falling ill onboard and having to be treated in the ship’s sick bay or airlifted to the nearest hospital.

      Can I get a ski travel insurance policy?

      • Yes. Winter sports such as skiing, snowboarding and snowmobiling all carry a higher degree of risk, so many insurers exclude them from their travel insurance and it is up to the individual to take out extra cover for them. And injury from an accident is not the only risk that needs to be covered. This kind of holiday also involves the risk of financial loss from snow closures, lost or damaged equipment and unused prepaid ski passes and lessons.

      Is there travel insurance for sports and sports equipment?

      • Yes. If you are playing sport on your trip rather than just sightseeing, you are considered a higher risk by insurers, so you will need to take out sports insurance to cover you in case of injury. Even if it is a golfing trip, there is still the risk of being hit by a wayward golf club or ball or even struck by lightning, so sports insurance is still recommended.

      I'm having a destination wedding, can travel insurance cover this?

      • Yes. These days many couples are opting for an overseas wedding to save money, but most normal travel insurance policies do not provide cover for expensive wedding jewellery and attire, venue and cancellations, so specialist wedding insurance may be required.
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      Can I make changes to my policy?

      Can I adjust my travel insurance cover while I am away?

      • Once your policy comes into effect and your trip commences, you cannot make amendments to your travel insurance while you are away.

      Can I extend my policy?

      • Yes. If you end up staying overseas longer than you expected, some providers do allow you to extend your policy.

      What if I am unhappy with my policy?

      • While you cannot make amendments to your policy once your trip commences, you can make changes before you leave. You can change the start date of your policy, add specific items to your cover, increase the benefit on high value items and within the 14-day cooling off period, cancel the policy if you change your mind. If you wish to change or add new destinations however, you will need to cancel your policy, obtain a refund and take out a new policy.

      Can I get insurance if I am already overseas?

      • If you neglect to take out travel insurance before you leave on your trip, it is still possible to get cover while you are overseas. Most insurers have overseas contacts and you can usually obtain full cover after a short waiting period (normally seven days).
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      Frequently asked questions

      Apply for travel insurance

      When comparing travel insurance policies, it's important to ensure that you’re covered for a range of risks, including those related to your particular holiday circumstances, such as cover for skiing, scuba diving or rental car hire.

      What to compare travel insurance polices now?

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