Credit cards with refund protection

This complimentary insurance covers you even when a retailer won't refund your eligible purchase.

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If you use your credit card to make a purchase and want to return the item to get a refund, these credit cards will cover you even if the retailer won't issue a refund. You can use this guide to compare credit cards that offer this perk as well as other complimentary purchase insurances so that you can shop with peace of mind.

Compare credit cards with refund protection

Data indicated here is updated regularly
Name Product Purchase rate Balance transfer rate Annual fee
Qantas American Express Premium Card
20.74% p.a.
$249
Enjoy 80,000 bonus Qantas Points, $200 back and 2 complimentary Qantas Club lounge invitations per year. Ends 2 Feb 2021.
American Express Business Card
N/A
$109
Earn Membership Rewards point per dollar spent on eligible purchases along with refund protection.
Qantas American Express Ultimate Card
20.74% p.a.
$450
Receive 100,000 bonus Qantas Points and $200 back on your card when you spend $3,000 within the first 3 months. Ends 2 Feb 2021.
American Express Velocity Escape Card
20.74% p.a.
$0
Earn 0.75 Velocity Points on your everyday purchases, uncapped, and pay $0 annual fee for the life of the card with this no-frills frequent flyer card.
American Express Platinum Edge Credit Card
20.74% p.a.
$195
Receive 50,000 bonus points when you spend at least $1,500 within the first 3 months. Plus, receive $200 travel credit each year. Ends 27 Jan 2021.
American Express Velocity Platinum Card
20.74% p.a.
$375
Get 50,000 bonus Velocity Points when you spend $3,000 for the first 3 months. Plus, 100 Status Credits and luxury travel perks.
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How does a credit card with refund protection work?

If you use your credit card to purchase an item and try to return it within 90 days of purchase and the retailer won't offer a refund, the card provider will cover the cost of the item. As with all complimentary insurance covers, terms and conditions apply. For example, the cover usually only applies to eligible items. This usually excludes faulty items, purchases that can be returned to a retailer with the standard returns policy or items such as antiques, jewellery and precious stones. Your issuer will usually only cover up to a certain amount (such as $500) and you'll need to have tried to return the item within a set number of days (such as 90 days within purchase). You may also only be able to take advantage of this insurance up to a certain amount within a year.

The claim process will vary, but you'll need to complete and submit a form within a certain number of days. You'll need to provide proof of the purchases, which may include a copy of the receipt or credit card statement.

How does refund protection differ from purchase protection?

Purchase protection cover comes with more credit cards than refund protection. Complimentary purchase insurance usually covers cardholders in the case an item is stolen or damaged within 90 days of purchase. You can compare credit cards with purchase protection cover on Finder. Some credit cards also offer complimentary extended warranty. This means that if an item is defective or stops working after the Australian warranty period, you may be covered by your complimentary warranty insurance.

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