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Credit cards with refund protection

This complimentary insurance covers you even when a retailer won't refund your eligible purchase.

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If you use your credit card to make a purchase and want to return the item to get a refund, these credit cards will cover you even if the retailer won't issue a refund. You can use this guide to compare credit cards that offer this perk as well as other complimentary purchase insurances so that you can shop with peace of mind.

Compare credit cards with refund protection

Updated April 6th, 2020
Name Product Purchase rate (p.a.) Balance transfer rate Annual fee
American Express Platinum Edge Credit Card
20.74% p.a.
0% p.a. for 12 months with 1% balance transfer fee
$195 p.a.
Receive a yearly $200 Travel Credit and complimentary domestic and international travel insurance, plus earn up to 3 Membership Rewards Points per $1 spent.
American Express Velocity Platinum Card
20.74% p.a.
0% p.a. for 12 months with 1% balance transfer fee
$375 p.a.
Get 50,000 bonus Velocity Points when you spend $3,000 for the first 3 months. Plus, 100 Status Credits and luxury travel perks.
American Express Business Card
$109 p.a.
Earn Membership Rewards point per dollar spent on eligible purchases along with refund protection.

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How does a credit card with refund protection work?

If you use your credit card to purchase an item and try to return it within 90 days of purchase and the retailer won't offer a refund, the card provider will cover the cost of the item. As with all complimentary insurance covers, terms and conditions apply. For example, the cover usually only applies to eligible items. This usually excludes faulty items, purchases that can be returned to a retailer with the standard returns policy or items such as antiques, jewellery and precious stones. Your issuer will usually only cover up to a certain amount (such as $500) and you'll need to have tried to return the item within a set number of days (such as 90 days within purchase). You may also only be able to take advantage of this insurance up to a certain amount within a year.

The claim process will vary, but you'll need to complete and submit a form within a certain number of days. You'll need to provide proof of the purchases, which may include a copy of the receipt or credit card statement.

How does refund protection differ from purchase protection?

Purchase protection cover comes with more credit cards than refund protection. Complimentary purchase insurance usually covers cardholders in the case an item is stolen or damaged within 90 days of purchase. You can compare credit cards with purchase protection cover on Finder. Some credit cards also offer complimentary extended warranty. This means that if an item is defective or stops working after the Australian warranty period, you may be covered by your complimentary warranty insurance.

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Credit Cards Comparison

Updated April 6th, 2020
Name Product Purchase rate (p.a.) Balance transfer rate Annual fee
Coles No Annual Fee Mastercard
19.99% p.a.
0% p.a. for 18 months with 1.5% balance transfer fee
$0 p.a.
Earn flybuys points for your spending and save with an ongoing $0 annual fee and 0% p.a. on balance transfers for 18 months.
Qantas American Express Ultimate Card
20.74% p.a.
0% p.a. for 12 months with 1% balance transfer fee
$450 p.a.
Get 100,000 bonus Qantas Points, a $450 Qantas Travel Credit and 2 yearly complimentary Qantas Club lounge invitations. Ends 14 Apr 2020.
HSBC Platinum Credit Card - Balance Transfer Offer
19.99% p.a.
0% p.a. for 22 months
$129 p.a.
Enjoy a balance transfer offer, yearly annual fee refund, airport lounge passes and complimentary insurance covers.
Bendigo Bank Low Rate Mastercard
11.99% p.a.
0% p.a. for 18 months with 2% balance transfer fee
$45 p.a.
A no-frills credit card with a competitive annual fee and 0% p.a. interest rate on balance transfers for the first 18 months.

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* The credit card offers compared on this page are chosen from a range of credit cards has access to track details from and is not representative of all the products available in the market. Products are displayed in no particular order or ranking. The use of terms 'Best' and 'Top' are not product ratings and are subject to our disclaimer. You should consider seeking independent financial advice and consider your own personal financial circumstances when comparing cards.

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