Hello Mobile mobile phone plans

Hello Mobile sells prepaid mobile services for those looking for mobile plans on a budget.

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What services does Hello Mobile offer?

All of Hello Mobile’s plans are offered on a prepaid basis with a mixture of pay as you go, unlimited usage and call-only plans. Being prepaid, you pay a fixed up-front sum for your usage during a set expiry period, with no possibility of bill shock because usage ceases if you go over your plan provisions. Hello Mobile’s services run on Vodafone’s 4G and 3G networks.

How much does Hello Mobile cost?

Hello Mobile provides a range of Unlimited Tier plans, with pricing ranging from $29.90, including unlimited standard national calls and texts and between 2GB and 6GB of data included. Expiry terms on those plans are 30 days for your recharge.

Hello Mobile’s Combo plans work slightly differently depending on your recharge tier, although both have 30-day expiry tiers. The entry-level Combo 10 plan is effectively a pay-as-you-go plan with your $10 credit used for standard calls, charged at 10c per minute. SMS messages are charged at 12c each, and data costs 5c/MB. The higher-priced Combo 40 plan offers unlimited standard national calls and texts and 2GB of data.

Hello Mobile’s Freedom plan is charged at a flat $39.90 with 30 days expiry, unlimited standard national calls and texts, 500MB of data and 500 minutes of international calls to selected countries.

The Supa plan is Hello Mobile’s take on a longer expiry plan, with $10, $20 and $30 recharges that operate on a pay-as-you-go basis over a 90-day expiry term. Standard national calls are charged at 12c per minute plus a 30c flagfall to other networks. If you’re calling another phone on the Hello Mobile network there’s no per-minute charge but a 10c flagfall does apply. SMS charges are a flat 10c irrespective of network and data is charged at 5c/MB.

Hello Mobile’s Eazy Plan offers calls charged at 8c/minute to other networks. For phones also on the Hello Mobile network, calls cost 8c/minute on the $20 tier but are unlimited on the $30 tier. Texts are charged at 12c each. Data is charged at 3c/MB.

The VIP 25 plan is pitched at users who don’t want data usage, with unlimited standard national calls and texts but no standard data inclusion; however, it’s possible to add data to this plan with an additional data pack.

What extras does Hello Mobile offer?

Hello Mobile’s prepaid positioning means that, like most prepaid MVNOs, it trades on the ability to switch plans or providers at will, because you’re not tied into any kind of long-term contract. Selected plans do offer a range of calling plans for international calls if that’s part of your mobile needs.

Hello Mobile prepaid recharge options

Hello Mobile customers looking to recharge have a variety of methods they can use to top up their prepaid balance:

  • Online via credit card: Hello Mobile customers can recharge online via the recharge section of Hello Mobile's web site.
  • Voucher: Hello Mobile recharge vouchers can be purchased from a variety of retail outlets. Hello Mobile provides an online tool for you to find your nearest shop selling recharges.
  • App: Hello Mobile provides a free app for iOS users to manage their usage and recharges. You can download it here.
  • Over the phone: You can arrange a recharge with Hello Mobile's customer service team by dialling 126 999 from your Hello Mobile handset, or 1300 126 999 from other networks or phones.

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