Finder Rewards is a member benefit funded by Finder. When you complete an eligible transaction through Finder, we'll credit a Reward to your Finder Rewards dashboard within 120 days. You have 6 months to claim it. The Reward amount and any extra conditions are shown on the offer page when you click through. These full terms apply.
About Finder Rewards
Finder Rewards is offered by Hive Empire Pty Ltd (ABN 18 118 785 121) trading as Finder, of Level 10, 99 York Street, Sydney NSW 2000 ("Finder", "we", "us"). We fund every Reward as part of our marketing spend. Finder does not receive any payment from a participating provider for a Reward.
The specific details of each Reward — the offer start and end dates, the qualifying transaction, the Reward amount and form, per-member and any total limits, and any extra eligibility criteria — are shown on the offer page when you click through (the "Offer Terms"). The Offer Terms form part of these Terms and prevail over any inconsistent general provision.
You accept these Terms and the Offer Terms when you click through to a participating provider using a Finder promotional pathway.
When your Reward is locked in
The version of the Offer Terms that applies to you is the version displayed at the time you click through to the participating provider from Finder, provided you complete the qualifying transaction within 3 hours of clicking through, during the same session. If you complete the transaction later, the Offer Terms in force at the time of the transaction apply.
We may change, pause or withdraw a Reward offer or these Terms at any time. Any change takes effect prospectively only and won't affect a Reward you have already become eligible for under an offer completed before the change takes effect.
Eligibility
To be eligible for a Reward you must:
- be aged 18 years or over;
- be a Finder member before you claim the Reward;
- complete a comparison on Finder;
- click through to the participating provider using the promotional pathway on Finder;
- complete the qualifying transaction with the participating provider; and
- meet any additional criteria set out in the Offer Terms.
Only one Reward is issued per member per Reward offer, unless the Offer Terms say otherwise.
Fulfilment and claiming
Once we've confirmed you meet all the criteria, we'll make the Reward available in your Finder Rewards dashboard within 120 days of the qualifying transaction and notify you by email. You have 6 months from that date to claim it.
When you claim, we or our designated supplier will deliver the Reward to your registered email address or mobile number, or by another method stated in the Offer Terms. Our obligation to provide the Reward is satisfied on successful transmission.
If you don't claim within the 6-month window, the offer of the Reward lapses and we're not required to make it available again. The 6-month claim window is not the expiry period of any gift card or voucher delivered as the Reward. Any gift card or voucher is subject to the terms and conditions of our designated supplier.
If a Reward is not successfully delivered because your contact details are incorrect or the transmission fails, tell us within 30 days of the expected delivery date and we'll use reasonable efforts to re-deliver it.
Verification, tracking and refusal
We rely on tracking to confirm your qualifying transaction. Ad blockers, VPNs, private browsing, cookie restrictions and similar tools can prevent tracking, and we're not responsible if a transaction cannot be tracked. Cancelled, refunded or reversed transactions are not eligible.
We may ask you for additional information to verify eligibility, and we may refuse, withhold or cancel a Reward if we reasonably believe these Terms have not been met or if there has been fraudulent, misleading or abusive conduct. We will act reasonably and in good faith and will give reasons if we refuse a Reward. Nothing in these Terms limits any rights you have under the Australian Consumer Law or other applicable law.
Other things to know
- The Reward is a marketing incentive from Finder. It is not a financial product benefit, credit rebate, product recommendation or personal financial or credit advice. Consider whether the underlying product is right for you before you transact. Information we provide about the underlying product is subject to our Financial Services Guide, Credit Guide and other applicable disclosures.
- No Reward offer involves an element of chance (no draws, ballots, or "first N" allocations). If we run a promotion involving chance, separate terms and any required trade promotion permits will apply.
- A total-Rewards limit may apply to a Reward offer. Where it does, Rewards are allocated in order of qualifying transaction completion until the limit is reached and the offer closes.
- Rewards are not transferable, exchangeable, or redeemable for cash unless required by law.
- We don't provide tax advice. Any tax consequences of receiving a Reward are yours.
- To fulfil a Reward we may share your name, email address and mobile number with our designated fulfilment provider. We handle your personal information in accordance with our
Privacy Policy. - To the extent permitted by law, we exclude all liability for any loss, damage, cost or expense arising from or in connection with Finder Rewards, except where such liability cannot be excluded by law.
- These Terms are governed by the laws of New South Wales, Australia.
Support
If you believe you're eligible and haven't received your Reward within 120 days of your qualifying transaction, contact Finder Customer Support and quote the email address linked to your Finder account.