Ozicare Home Insurance Review

Ozicare offers 3 home insurance policies, building only, contents only and a combined home and contents policy. Here are the key point about how Ozicare home insurance works.

Ozicare Home Insurance cover options

These are the key events you'll be covered for with a home insurance policy from Ozicare:

Ozicare offers you the chance to save between 15-30% on your first year's premium, if you buy online.

Here's a breakdown of Ozicare Home Insurance features

Ozicare offers two levels of cover: Home and Contents insurance. These can either be combined or taken out as standalone cover.

How does an excess work with my Ozicare home insurance?

When you make a claim on your Ozicare Home or Contents Insurance, you’ll need to pay an excess. This is the amount you must contribute towards the cost of any claim, and an excess must be paid for each incident that causes loss or damage.

If you make a claim, the insurer will inform you whether the excess needs to be paid to a repairer or supplier, directly to the insurer, or whether it will be deducted from the benefit paid to you.

Conditons of cover for Ozicare Home Insurance

Before taking out Ozicare Home Insurance, it’s essential to check whether you meet all the conditions of cover.

These include:

• You must keep your home and contents in good condition.
• You must take all reasonable steps to prevent loss, damage or liability.
• Cover stops when your home has been unoccupied for more than 60 consecutive days. However, the insurer may provide cover while you are away for an extended period if you advise it beforehand and agree to any conditions regarding the security of your home.
• If you have advised the insurer that your home and/or contents are protected by any security devices, you must ensure that those devices are kept in good working order.

How do Ozicare Home Insurance complaints measure up against some competitors?

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how Ozicare (Auto & General Insurance Company Limited) did:

• Auto & General received just 3 complaints during this period. This was fewer than most others including Chubb Insurance, who got 21.
• While it didn't receive many complaints, there was still 1 complaint that had to be escalated to AFCA.

Questions you still might have about Ozicare home insurance

• How much will my home and/or contents be insured for?

  You are responsible for determining the sum insured. Ozicare Home and Contents Insurance is designed to cover the cost of rebuilding, repairing or replacing a damaged home and contents to their replacement value, so you must nominate a sufficient sum insured to meet these expenses.

• Is there a cooling-off period?

  Yes, Ozicare Home and Contents Insurance has a 21-day money-back guarantee.

• Are there any additional options available?

  Yes, the following options can be added to your policy for an extra premium:

  • Personal effects cover
  • Motor burnout
  • Accidental damage
  • Flood cover
  • Sum insured safeguard
  • Landlord cover (tenant default, theft and malicious damage by tenants or their visitors)

• How do I buy Ozicare Home Insurance?

  You can get a quote and buy online through the Ozicare website, or phone the insurer directly to purchase a policy.

• Who underwrites Ozicare Home and Contents Insurance?

  These policies are underwritten by Auto & General Insurance Company Ltd.

• What should I keep in mind for claims?

  If your home or any of your contents are lost or damaged, or if any other incident occurs that may lead to a claim, it's vital that you take all reasonable steps to prevent any further loss, damage or liability. Report any theft or malicious damage to the police immediately, and contact Ozicare as soon as possible to notify them of your claim.

  You'll need to provide full details of what has happened and provide evidence of the value and ownership of goods or property that have been lost, stolen or damaged. The insurer may request the opportunity to inspect any damaged goods or property, and you'll need to obtain the insurer's consent before any repairs can begin.

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