RACT is an motoring club and insurance provider based in Hobart, Tasmania. They've been around since 1923 and offer a number of products and services including car insurance, roadside assistance, travel insurance and home and contents insurance. When you sign up to a policy, you can become a member and get access to a range of other benefits, from travel perks to cashback on your health insurance.
RACT home insurance policy options
RACT home insurance offers the following home insurance policy options:
Home Insurance
RACT's home insurance policy covers the physical structures that make up your home. This can include the garage and shed as well as the building itself. It can cover you against loss or damage caused by insured events like.
Storms and floods
Explosions
Lightning and fires
Theft and malicious acts
Animal damage
Earthquakes
Incidental expenses (optional add on)
Environmental improvements (optional add on)
Temporary accommodation (optional add on)
Contents Insurance
RACT's contents policy covers loss or damage to your belongings at home. This means contents that are used for domestic purposes and are located at the insured address including rugs, window furnishings, light fittings and installed carpets. Cover includes earthquakes, explosions, fires, impacts, malicious acts, riot or civil commotions, storms, theft, burglary and more. You can also get:
New for old contents replacement
Portable contents cover (e.g. protection for belongings outside the home)
Accidental damage
Up to $1,000 cover for spoiled foods due to freezer breakdown
Home and Contents Insurance
RACT's home and contents policy offers the benefits of both home and contents cover. If an insured event like a fire, theft or accidental damage occurs, they can cover you for the costs of repairing or replacing parts of the property and belongings in it.
Here's an overview of RACT's home and contents policy
Here's what you'll be covered for with RACT home and contents insurance policies. Compare the benefits below.
Insured events
Home
Contents
Fire
Yes
Yes
Lightning
Yes
Yes
Earthquake or Tsunami
Yes
Yes
Storm
Yes
Yes
Flood
Yes
Yes
Escape of Liquid
Yes
Yes
Theft or Burglary
Yes
Yes
Intentional or Malicious damage
Yes
Yes
Impact
Yes
Yes
Glass breakage
$1,000
Yes
Explosion
Yes
Yes
Riot or Civil commotion
Yes
Yes
Some other benefits you get with RACT home insurance policies include:
Additional cover
Home
Contents
Incidental expenses
Up to 15%
No
Removal of debris
Yes
Up to 10% of the sum insured
Exploratory costs
$10,000
No
Safety net
Up to 25% sum insured
No
Matching and modifying
$1,000
No
Matching materials
No
$1,000
Temporary accommodation
Up to 10% sum insured
No
Temporary accommodation for renters or for strata title owners
No
Up to 10% of the sum insured
Fixtures when you own a strata property
No
Up to $10,000 per claim
Landlord's fixtures and fittings when you are a renter
No
Up to $10,000 per claim
Property belonging to visitors
No
Up to $1,000 per claim
Environmental improvements
Up to $2,500 of the net cost
No
Legal liability
$20,000,000
$20,000,000
Accidental death
$5,000
$5,000
Keys and locks
$1,000
$1,000
Damage caused by a trapped animal
$5,000
$5,000
Damage caused by emergency services
$1,000
No
Food and medication spoilage
No
$1,000
Boat equipment not in or on a boat
No
$1,000 in total
Cash
No
$300 in total
Vehicle equipment not in or on a vehicle
No
$1,000 in total
Re-establish important documents - jewellery valuations, passports, wills, drivers licences, marriage certificate, birth certificates, title to your home
No
$1,000 in total
Tools of trade
No
$1,000 in total
Bonds, deeds, documents, manuscripts, memorabilia and collections
No
$1,000 in total
Items containing gold or silver
No
$1,000 per item
Jewellery
No
$1,000 per item
Paintings, pictures, works of art, antiques, sculptures and art objects
No
$1,000 per item
Contents in the open air at the insured address
No
Up to 20% of the contents sum insured
Contents temporarily removed from the insured address
No
Up to 20% of the contents sum insured
RACT also provides additional benefits. You can get cover for them by paying extra on your premiums.
Optional cover
Home
Contents
Accidental damage
Yes
Yes
Damage to electric motors
Yes
Yes
Portable items cover
Theft
Yes
Yes
Lost
Yes
Yes
Accidental damage
Yes
Yes
RACT home insurance exclusions
All policies have exclusions. The following is generally not covered by RACT.
Actions of the sea
Asbestos and hazardous materials
Biological, chemical, other pollutant or contaminant
Boundary fences
Breaking the law
Building work
Business use
Confiscation
Consequential loss
Contamination
Contents in transit (except if you have selected Portable Items Contents cover)
Defects
Deliberate action
Electronically stored software, data and files, and images, including photographs
Failure to make a report to the police
Poorly maintained homes
Ground movement
Incidents occurring over time e.g (something that has not occurred as a result of a single event)
For a full list of exclusions, you can check out the general exclusions section of the product disclosure statement (PDS).
Here’s some information on RACT Home Insurance complaints
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Here's an overview of how RACT (RACT Insurance Pty Limited) did:
RACT is a medium sized insurer with a relatively low number of complaints.
While it didn't receive many complaints, only 46.15% were resolved directly with its customers and a small number were escalated to the AFCA.
RACT home insurance excesses
An excess is an amount that you usually need to pay whenever you make a claim. Sometimes there are more than one that you'll need to pay. It's common across all types of insurance. The following excesses generally apply when you make a claim on your RACT home insurance policy:
Standard Excess. This is the excess you need to pay wherever you make a claim. You will be able to choose from a number of different excesses - the higher the excess you choose, the lower your premiums will be.
Additional Excess. This might apply when the insurer considered an aspect of the property or owner to be more risky. This excess is generally applied in addition to any others you need to pay.
Earthquake or Tsunami Excess. This applies for claims related to earthquakes and tsunamis and is generally in addition to any other excesses you need to pay.
Submitting an RACT home insurance claim
You can submit an RACT home insurance claim online by signing into the member hub or by phone, Monday - Friday, 8am - 5:30pm on 13 27 22. It should take you around 5 to 10 minutes. To make a claim, you'll need the following information:
Your policy number, name, address and number
Details of the incident
Photos of the damage
Proof of ownership (e.g. receipts, bank statements)
A claims consultant will advise you about the next steps to complete your claim. In some cases, this can involve having an assessor or tradesperson come out to you and repair or replace any damaged items.
Why you can trust Finder's home insurance experts
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You pay the same as buying directly from the home insurer. Better still, we regularly run exclusive deals that you won't find on any other site – plus, our tables make it easy to compare policies.
Unlike other comparison sites, we're not owned by an insurer. That means our opinions are our own and we work with lots of home insurance brands, making it easier for you to find a good deal.
We're here to help
Since 2014, we've helped 150,000+ people find home insurance by explaining your cover options simply and clearly. We'll never ask for your number or email. We're here to help you make a decision.
Frequently asked questions
According to RACT's Target Market Determination (TMD) document, this product is suitable for:
Those who own and reside in a domestic property in Tasmania.
Those who want financial protection against loss or damage to their home or contents.
Those who want to be able to select policy options to customise cover.
RACT home Insurance policies are issued by RACT Insurance Pty Ltd, ABN 96 068 167 804, AFS Licence 229 076.
It depends on the scale of the renovations. If you're planning to renovate you should call 13 27 22 to discuss your plans and find out if you'll still be covered.
You can find the RACT home insurance pds here or on their website at the bottom of the page.
Gary Ross Hunter is an editor at Finder, specialising in insurance. He’s been writing about life, travel, home, car, pet and health insurance for over 6 years and regularly appears as an insurance expert in publications including The Sydney Morning Herald, The Guardian and news.com.au. Gary holds a Kaplan Tier 2 General Advice General Insurance certification which meets the requirements of ASIC Regulatory Guide 146 (RG146).
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