RACT is an motoring club and insurance provider based in Hobart, Tasmania. They've been around since 1923 and offer a number of products and services including car insurance, roadside assistance, travel insurance and home and contents insurance. When you sign up to a policy, you can become a member and get access to a range of other benefits, from travel perks to cashback on your health insurance.
RACT home insurance policy options
RACT home insurance offers the following home insurance policy options:
Home Insurance
RACT's home insurance policy covers the physical structures that make up your home. This can include the garage and shed as well as the building itself. It can cover you against loss or damage caused by insured events like.
- Storms and floods
- Explosions
- Lightning and fires
- Theft and malicious acts
- Animal damage
- Earthquakes
- Incidental expenses (optional add on)
- Environmental improvements (optional add on)
- Temporary accommodation (optional add on)
Contents Insurance
RACT's contents policy covers loss or damage to your belongings at home. This means contents that are used for domestic purposes and are located at the insured address including rugs, window furnishings, light fittings and installed carpets. Cover includes earthquakes, explosions, fires, impacts, malicious acts, riot or civil commotions, storms, theft, burglary and more. You can also get:
- New for old contents replacement
- Portable contents cover (e.g. protection for belongings outside the home)
- Accidental damage
- Up to $1,000 cover for spoiled foods due to freezer breakdown
Home and Contents Insurance
RACT's home and contents policy offers the benefits of both home and contents cover. If an insured event like a fire, theft or accidental damage occurs, they can cover you for the costs of repairing or replacing parts of the property and belongings in it.
Here's an overview of RACT's home and contents policy
Here's what you'll be covered for with RACT home and contents insurance policies. Compare the benefits below.
Insured events | Home | Contents |
---|---|---|
Fire |
|
|
Lightning |
|
|
Earthquake or Tsunami |
|
|
Storm |
|
|
Flood |
|
|
Escape of Liquid |
|
|
Theft or Burglary |
|
|
Intentional or Malicious damage |
|
|
Impact |
|
|
Glass breakage |
|
|
Explosion |
|
|
Riot or Civil commotion |
|
|
Some other benefits you get with RACT home insurance policies include:
Additional cover | Home | Contents |
---|---|---|
Incidental expenses |
|
|
Removal of debris |
|
|
Exploratory costs |
|
|
Safety net |
|
|
Matching and modifying |
|
|
Matching materials |
|
|
Temporary accommodation |
|
|
Temporary accommodation for renters or for strata title owners |
|
|
Fixtures when you own a strata property |
|
|
Landlord's fixtures and fittings when you are a renter |
|
|
Property belonging to visitors |
|
|
Environmental improvements |
|
|
Legal liability |
|
|
Accidental death |
|
|
Keys and locks |
|
|
Damage caused by a trapped animal |
|
|
Damage caused by emergency services |
|
|
Food and medication spoilage |
|
|
Boat equipment not in or on a boat |
|
|
Cash |
|
|
Vehicle equipment not in or on a vehicle |
|
|
Re-establish important documents - jewellery valuations, passports, wills, drivers licences, marriage certificate, birth certificates, title to your home |
|
|
Tools of trade |
|
|
Bonds, deeds, documents, manuscripts, memorabilia and collections |
|
|
Items containing gold or silver |
|
|
Jewellery |
|
|
Paintings, pictures, works of art, antiques, sculptures and art objects |
|
|
Contents in the open air at the insured address |
|
|
Contents temporarily removed from the insured address |
|
|
RACT also provides additional benefits. You can get cover for them by paying extra on your premiums.
Optional cover | Home | Contents |
---|---|---|
Accidental damage |
|
|
Damage to electric motors |
|
|
Portable items cover | ||
Theft |
|
|
Lost |
|
|
Accidental damage |
|
|
RACT home insurance exclusions
All policies have exclusions. The following is generally not covered by RACT.
- Actions of the sea
- Asbestos and hazardous materials
- Biological, chemical, other pollutant or contaminant
- Boundary fences
- Breaking the law
- Building work
- Business use
- Confiscation
- Consequential loss
- Contamination
- Contents in transit (except if you have selected Portable Items Contents cover)
- Defects
- Deliberate action
- Electronically stored software, data and files, and images, including photographs
- Failure to make a report to the police
- Poorly maintained homes
- Ground movement
- Incidents occurring over time e.g (something that has not occurred as a result of a single event)
For a full list of exclusions, you can check out the general exclusions section of the product disclosure statement (PDS).
Here’s some information on RACT Home Insurance complaints
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Here's an overview of how RACT (RACT Insurance Pty Limited) did:
- RACT is a medium sized insurer with a relatively low number of complaints.
- While it didn't receive many complaints, only 46.15% were resolved directly with its customers and a small number were escalated to the AFCA.
RACT home insurance excesses
An excess is an amount that you usually need to pay whenever you make a claim. Sometimes there are more than one that you'll need to pay. It's common across all types of insurance. The following excesses generally apply when you make a claim on your RACT home insurance policy:
- Standard Excess. This is the excess you need to pay wherever you make a claim. You will be able to choose from a number of different excesses - the higher the excess you choose, the lower your premiums will be.
- Additional Excess. This might apply when the insurer considered an aspect of the property or owner to be more risky. This excess is generally applied in addition to any others you need to pay.
- Earthquake or Tsunami Excess. This applies for claims related to earthquakes and tsunamis and is generally in addition to any other excesses you need to pay.
Submitting an RACT home insurance claim
You can submit an RACT home insurance claim online by signing into the member hub or by phone, Monday - Friday, 8am - 5:30pm on 13 27 22. It should take you around 5 to 10 minutes. To make a claim, you'll need the following information:
- Your policy number, name, address and number
- Details of the incident
- Photos of the damage
- Proof of ownership (e.g. receipts, bank statements)
A claims consultant will advise you about the next steps to complete your claim. In some cases, this can involve having an assessor or tradesperson come out to you and repair or replace any damaged items.
Why you can trust Finder's home insurance experts
![Image: Supplied free](https://dvh1deh6tagwk.cloudfront.net/finder-au/wp-uploads/2024/05/no-money.png)
![Image: Supplied expert advice](https://dvh1deh6tagwk.cloudfront.net/finder-au/wp-uploads/2024/05/clock.png)
![Image: Supplied independent](https://dvh1deh6tagwk.cloudfront.net/finder-au/wp-uploads/2024/05/experience.png)
Frequently asked questions
More guides on Finder
-
Passport prices increase AGAIN – how much will you pay now?
Passport prices have jumped how many times in 7 months?
-
Buy now, pay with your home loan application later? How credit impacts your chances
Credit cards and buy now pay later services are common ways to pay, but you should think twice if you're planning on buying a home any time soon.
-
Wedding budget boost: Parents contribute over $6K on average
Some parents are contributing generously towards their children’s wedding festivities, according to new research by Finder.
-
Life insurance for accidental death and TPD
A list of insurers who can provide cover for accidental death and total and permanent disability.
-
Life insurance for total and permanent disability (TPD).
A list of life insurance policies with TPD included in the policy or available as an optional extra.
-
Life insurance for accidental death
A list of life insurance policies that will cover you for accidental death so you can live, laugh, love your way through the rest of your days.
-
I saved $100 a year on my energy bills in 5 seconds: So why am I still annoyed?
They're gaslighting me on my gas bill! But at least it's an easy fix.
-
Save $168 by switching to a 365-day mobile plan | Dollar Saver tip #90
Save up to $168 by switching to a 365-day mobile plan.
-
The best pet insurance for both cat and dog people
We analysed 60+ pet insurance policies and spent 80+ hours researching the best plans (we reeeeally love our pets!). These are the top dogs.
-
My fave Qantas Points iPhone deal is back: Get an easy 20,000 points
This supermarket gift card hack can earn you points while you buy a new phone.