RACT home Insurance

RACT is an motoring club and insurance provider based in Hobart, Tasmania. They've been around since 1923 and offer a number of products and services including car insurance, roadside assistance, travel insurance and home and contents insurance. When you sign up to a policy, you can become a member and get access to a range of other benefits, from travel perks to cashback on your health insurance.

RACT home insurance policy options

RACT home insurance offers the following home insurance policy options:

Home Insurance

RACT's home insurance policy covers the physical structures that make up your home. This can include the garage and shed as well as the building itself. It can cover you against loss or damage caused by insured events like.

Contents Insurance

RACT's contents policy covers loss or damage to your belongings at home. This means contents that are used for domestic purposes and are located at the insured address including rugs, window furnishings, light fittings and installed carpets. Cover includes earthquakes, explosions, fires, impacts, malicious acts, riot or civil commotions, storms, theft, burglary and more. You can also get:

• New for old contents replacement
• Portable contents cover (e.g. protection for belongings outside the home)
• Accidental damage
• Up to $1,000 cover for spoiled foods due to freezer breakdown

Home and Contents Insurance

RACT's home and contents policy offers the benefits of both home and contents cover. If an insured event like a fire, theft or accidental damage occurs, they can cover you for the costs of repairing or replacing parts of the property and belongings in it.

Here's an overview of RACT's home and contents policy

Here's what you'll be covered for with RACT home and contents insurance policies. Compare the benefits below.

Insured events	Home	Contents
Fire	Yes	Yes
Lightning	Yes	Yes
Earthquake or Tsunami	Yes	Yes
Storm	Yes	Yes
Flood	Yes	Yes
Escape of Liquid	Yes	Yes
Theft or Burglary	Yes	Yes
Intentional or Malicious damage	Yes	Yes
Impact	Yes	Yes
Glass breakage	$1,000	Yes
Explosion	Yes	Yes
Riot or Civil commotion	Yes	Yes

Some other benefits you get with RACT home insurance policies include:

Additional cover	Home	Contents
Incidental expenses	Up to 15%	No
Removal of debris	Yes	Up to 10% of the sum insured
Exploratory costs	$10,000	No
Safety net	Up to 25% sum insured	No
Matching and modifying	$1,000	No
Matching materials	No	$1,000
Temporary accommodation	Up to 10% sum insured	No
Temporary accommodation for renters or for strata title owners	No	Up to 10% of the sum insured
Fixtures when you own a strata property	No	Up to $10,000 per claim
Landlord's fixtures and fittings when you are a renter	No	Up to $10,000 per claim
Property belonging to visitors	No	Up to $1,000 per claim
Environmental improvements	Up to $2,500 of the net cost	No
Legal liability	$20,000,000	$20,000,000
Accidental death	$5,000	$5,000
Keys and locks	$1,000	$1,000
Damage caused by a trapped animal	$5,000	$5,000
Damage caused by emergency services	$1,000	No
Food and medication spoilage	No	$1,000
Boat equipment not in or on a boat	No	$1,000 in total
Cash	No	$300 in total
Vehicle equipment not in or on a vehicle	No	$1,000 in total
Re-establish important documents - jewellery valuations, passports, wills, drivers licences, marriage certificate, birth certificates, title to your home	No	$1,000 in total
Tools of trade	No	$1,000 in total
Bonds, deeds, documents, manuscripts, memorabilia and collections	No	$1,000 in total
Items containing gold or silver more info button	No	$1,000 per item
Jewellery more info button	No	$1,000 per item
Paintings, pictures, works of art, antiques, sculptures and art objects	No	$1,000 per item
Contents in the open air at the insured address	No	Up to 20% of the contents sum insured
Contents temporarily removed from the insured address	No	Up to 20% of the contents sum insured

RACT also provides additional benefits. You can get cover for them by paying extra on your premiums.

Optional cover	Home	Contents
Accidental damage	Yes	Yes
Damage to electric motors	Yes	Yes
Portable items cover
Theft	Yes	Yes
Lost	Yes	Yes
Accidental damage	Yes	Yes

RACT home insurance exclusions

All policies have exclusions. The following is generally not covered by RACT.

For a full list of exclusions, you can check out the general exclusions section of the product disclosure statement (PDS).

Here’s some information on RACT Home Insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how RACT (RACT Insurance Pty Limited) did:

• RACT is a medium sized insurer with a relatively low number of complaints.

• While it didn't receive many complaints, only 46.15% were resolved directly with its customers and a small number were escalated to the AFCA.

RACT home insurance excesses

An excess is an amount that you usually need to pay whenever you make a claim. Sometimes there are more than one that you'll need to pay. It's common across all types of insurance. The following excesses generally apply when you make a claim on your RACT home insurance policy:

• Standard Excess. This is the excess you need to pay wherever you make a claim. You will be able to choose from a number of different excesses - the higher the excess you choose, the lower your premiums will be.
• Additional Excess. This might apply when the insurer considered an aspect of the property or owner to be more risky. This excess is generally applied in addition to any others you need to pay.
• Earthquake or Tsunami Excess. This applies for claims related to earthquakes and tsunamis and is generally in addition to any other excesses you need to pay.

Submitting an RACT home insurance claim

You can submit an RACT home insurance claim online by signing into the member hub or by phone, Monday - Friday, 8am - 5:30pm on 13 27 22. It should take you around 5 to 10 minutes. To make a claim, you'll need the following information:

• Your policy number, name, address and number
• Details of the incident
• Photos of the damage
• Proof of ownership (e.g. receipts, bank statements)

A claims consultant will advise you about the next steps to complete your claim. In some cases, this can involve having an assessor or tradesperson come out to you and repair or replace any damaged items.

Frequently asked questions

• Who's eligible for an RACT home insurance policy?

  According to RACT's Target Market Determination (TMD) document, this product is suitable for:

  • Those who own and reside in a domestic property in Tasmania.
  • Those who want financial protection against loss or damage to their home or contents.
  • Those who want to be able to select policy options to customise cover.

• Who is the underwriter for RACT?

  RACT home Insurance policies are issued by RACT Insurance Pty Ltd, ABN 96 068 167 804, AFS Licence 229 076.

• Does RACT home insurance cover renovations?

  It depends on the scale of the renovations. If you're planning to renovate you should call 13 27 22 to discuss your plans and find out if you'll still be covered.

• Where can I find RACT's home insurance PDS?

  You can find the RACT home insurance pds here or on their website at the bottom of the page.

Compare other products from RACT

• RACT travel insurance
• RACT car insurance