BankSA Home Insurance includes flood cover as a standard feature, unlike many providers.
Pay monthly without extra fees and potentially save with a no claim bonus or online purchase.
BankSA's underwriter Allianz had 765 building complaints in 2024/25, fewer than some other large insurers.
Our verdict
BankSA includes flood cover as standard on all its policies – a plus because many other providers charge extra or include restrictive exclusions.
You can choose to pay your premium monthly and not be charged extra.
The combined policy discount offered by BankSA may be less competitive than other offers in the market.
What does BankSA Home Insurance cover?
BankSA Home Insurance offers 3 main policy types to suit most Australians: building insurance, contents insurance and combined home and contents insurance. You can also find cover for both landlords and renters.
Some main events covered by BankSA Home Insurance include the following:
BankSA Home Insurance is issued by Allianz Australia Insurance Ltd, one of the biggest insurance companies in Australia. It offers customers the choice of their excess amount (from $500 to $10,000) and has a cooling off period of 14 days.
Here's the rundown of a BankSA Home Insurance policy
These are some of the standard features that you can claim from BankSA if an insured event causes damage or loss.
Alternative accommodation for you and your pets
Building code compliance costs
Debris removal
Emergency contents storage
Food or medicine spoilage
Guest, visitor, domestic helper or workers property
Moving house
Rebuilding and professional fees
Optional add-ons
BankSA Home Insurance offers a range of optional covers you can add to your policy for an additional premium.
Accidental damage cover
Motor burnout cover
Domestic worker's compensation cover
Portable contents cover
Exclusions
Home insurance policies are usually very clear about what they will and won't cover. You can find a list of general exclusions that apply to BankSA's home insurance in its product disclosure statement (PDS). Here are a few of the key exclusions to be aware of:
Actions of the sea
Deliberate, intentional, malicious or criminal acts
Inherent defects including faulty design
Insects, birds and vermin including native animals
Lost property
Rust, damp or chemical damage
Soil movement
Wear and tear
Make sure you read BankSA's PDS for a more detailed breakdown of exclusions. You can also head to our general exclusions guide for more information.
Here's some information on BankSA Home Insurance complaints
Allianz Australia, the brand that underwrites BankSA home insurance, was the subject of 765 home insurance complaints and 138 contents insurance complaints in the 2024/25 financial year. However, Allianz Australia is categorised as a "very large" insurer. AAI, another "very large" insurer, received 1,584 home insurance complaints and 384 contents insurance complaints in the same time period.
Frequently asked questions
The claims process on a BankSA insurance policy is fast and simple. You can make a claim 24 hours a day, 7 days a week over the phone or online via the BankSA website.
All you have to do is follow a few simple steps:
Make sure everyone is safe and dial 000 in an emergency
Do everything you can to prevent further loss or damage
Call the police to report any theft, burglary or malicious damage
Phone BankSA or lodge your claim online and provide full details of what happened
You will need your policy number, details of the event (e.g. the date the incident occurred, what happened and what was damaged) and photos or other supporting documentation (if possible).
Yes, flood cover is included in all policies available from BankSA.
Accidental breakage of glass or ceramic items is included as standard in both buildings and contents insurance with BankSA. For other types of accidental damage, you can pay an additional premium for the optional accidental damage cover.
Yes, you can save money on the cost of your BankSA home and contents premium by combining your building and contents cover or purchasing your policy online for the first time. BankSA also has a no claim bonus discount where you can save up to 30% based on your claims history in the previous 5 years.
Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share.
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I would like to be advised what current insurance policies I have with BANKSA.
I have miss placed my insurance file. Could you please advise me what current insurance policies I have with BANKSA , vehicle and or buildings. Thank you
Finder
JamesDecember 18, 2021Finder
Hi Peter,
You can reach out to BankSA directly to inquire about your policies. You can call them at 1300 656 345. You can also visit their Contact Us page for more information.
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I would like to be advised what current insurance policies I have with BANKSA.
I have miss placed my insurance file. Could you please advise me what current insurance policies I have with BANKSA , vehicle and or buildings. Thank you
Hi Peter,
You can reach out to BankSA directly to inquire about your policies. You can call them at 1300 656 345. You can also visit their Contact Us page for more information.
Thanks,
James