amex-complimentary

American Express Complimentary Travel Insurance

Information verified correct on December 10th, 2016

Save on insurance costs and travel with peace of mind with an American Express credit card that offers complimentary travel insurance.

American Express provides a wide range of complimentary insurance options on its credit cards, including cover for international and domestic trips. This insurance is provided by ACE Insurance (also known as Chubb) and has the potential to save you hundreds of dollars on standalone policies.

To get the most out of this credit card complimentary insurance, though, it’s important to understand exactly how it works. This guide gives you all the details you need to know, including when you’re covered, what exclusions there may be and how to make a claim.

What you’ll find in this guide

Which cards offer complimentary travel insurance?

American Express issues 13 cards that come with complimentary travel insurance. When considering these cards, it's important to note that some American Express options are charge cards, which have to be paid off in full every statement period, while others are credit cards that allow you to carry a balance and charge interest on what you owe.

So, if you are considering an American Express card, you may want to read about the differences between charge cards and credit cards before choosing an option that suits your needs. As it stands, the range of Amex cards offering travel insurance can be divided into personal and business options as follow:

Personal American Express cardsBusiness American Express cards

Compare American Express credit cards here

What are the eligibility requirements?

There are a number of requirements you need to meet to use your American Express travel insurance. These conditions vary depending on the type of insurance and the card, but generally require the following:

  • Booking. You must book the full fare for a return trip on your American Express credit card or by using reward points earned through the card (e.g. American Express Membership Rewards or Qantas Frequent Flyer points). On some cards, such as the American Express Platinum charge card, you can also claim insurance if you have booked a trip using other rewards points, as long as you pay for taxes and other additional fees using your American Express card.
  • Location. Your travel must start and end in Australia.
  • Age. You must be under 80 years of age.
  • Item claims. The policy will not cover claims for any items that have been left unattended or in a public place.
  • No pre-existing medical conditions. Any current and/or ongoing medical conditions you have will not be covered by the policy.

What is a pre-existing medical condition?

ACE Insurance defines a pre-existing medical condition in the following ways:

  1. Any past or current medical condition that, during the two years prior to you booking any trip has given rise to symptoms, or for which any form of treatment or prescribed medication, medical consultation, investigation or follow-up/check-up has been required or received.
  2. Any cardiovascular or circulatory condition (e.g. heart condition, hypertension, blood clots, raised cholesterol, stroke, aneurysm) that has occurred at any time prior to you booking any trip.
  3. Any pregnancy if, at the time of any trip, is within eight weeks of the estimated date of delivery.

There are some exceptions as well. Under ACE’s definition, a “pre-existing medical condition” does not include the following:

  • Asthma
  • Epilepsy
  • Gout
  • Hiatus hernia
  • Hip replacement
  • High cholesterol
  • Peptic ulcer
  • Underactive thyroid

What if American Express is not accepted?

If the company that you make your travel booking with does not accept American Express cards, you will still be eligible for your complimentary travel insurance. You’ll just have to provide American Express and ACE with proof of purchase and the name and address of the provider who would not accept your American Express card.

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How do I know if I’m covered and what I’m covered for?

Providing you meet the requirements above, you should be covered for your travel both domestically and internationally. The type of coverage you get depends on your individual American Express card, but policies can be broken down into two categories:

  1. Travel insurance. A comprehensive travel insurance policy including emergency medical costs, travel inconveniences and travel cancellation.
  2. Transit accident insurance. Accidental death and injury coverage for cardholders who are travelling as passengers on a plane, tourist bus, train or ferry.

The coverage starts on the day your travel begins, as outlined on your travel booking. It ends either when you return or when your travel exceeds the maximum number of days outlined in the insurance policy, whichever happens first.

It’s also worth noting that most American Express personal cardholders only have access to cover for up to 183 days in a 12-month period. So if you plan on taking more than one trip a year and want to be covered by your complimentary insurance, you will need to consider how many days in total you travel.

Complimentary travel insurance for your family

The travel cover you get with an eligible American Express credit card also extends to your spouse and any dependent children, providing they meet the booking requirements and are travelling with you for the entire trip. American Express outlines the following definitions for spouses and dependents:

  • Spouse. A husband, wife, fiancé(e) or a de-facto and/or life partner with whom the American Express primary cardholder has continuously cohabited for a period of six (6) months or more.
  • Dependent child. A legally dependent child up to and including the age of twenty-two (22), including a stepchild or legally adopted child, who is fully dependent on the American Express primary cardholder for financial support.

According to American Express, these individuals fall under the definition of the “Primary Cardholder”. Supplementary cardholders, on the other hand, are not eligible for full travel insurance cover and can only get access to transit accident insurance coverage through their account.

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How do I make a claim?

ACE Insurance deals with all American Express complimentary travel insurance claims directly. You can follow the steps below to make your claim:

  1. Call ACE Insurance. Contact ACE on 1800 236 023 in Australia or +61 2 9335 3492 from overseas and explain the situation.
  2. Submit a claim form. ACE will provide you with a claim form that you will need to fill out within 20 days of the claim’s occurrence (or as soon as possible after your trip if you are overseas at the time).
  3. Provide your supporting documentation. ACE requires a number of documents to verify your claim, including original invoices, receipts and reports relating to it.

If you have already gathered all the supporting documents, you can also submit your claim at any time via the ACE Claim Centre website. Once your claim is processed and approved, ACE will make payment within 30 days.

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What insurances am I covered under?

The complimentary insurance options provided by American Express cover a wide range of scenarios. We’ve outlined these below based on the type of insurance. We've also included details of any excess amount you may have to pay for your claims.

Remember that the complimentary extras available to you will depend on your individual card and may change from time to time. American Express provides details for each card’s insurance policies on its website, which you can refer to for further information.

What travel insurance will I get on my card?

As travel insurance varies significantly between American Express cards, we’ve outlined the coverage you get with each card, including claim limits and excess costs.

American Express Platinum Edge

BenefitPolicy limitExcess
Overseas medical emergency expenses$2,500,000$250
Baggage, money and documentation$10,000$250
Travel cancellation$10,000$250
Personal liability$1,000,000N/A
Transport accidents$300,000N/A

Read more about American Express Platinum Edge

American Express Platinum Charge Card

BenefitPolicy limitExcess
Overseas medical emergency expensesUnlimited**Individual limits apply$250
Baggage, money and documentation$30,000$250
Travel cancellation$30,000$250
Personal liability$3,000,000N/A
Transport accidents$400,000N/A
Resumption of journey$5,000$250
Loss of income$12,000N/A
Hijacking$28,000N/A
Kidnapping$28,000N/A

Read more about American Express Platinum Charge Card

American Express Qantas Ultimate

BenefitPolicy limitExcess
Overseas medical emergency expenses$2,500,000$250
Travel cancellation$12,500$250
Resumption of journey$3,000$250
Baggage, money and documentation$5,000$100
Transport accidents$400,000N/A
Travel inconvenience$200N/A

Read more about American Express Qantas Ultimate

American Express Qantas Premium

BenefitPolicy limitExcess
Overseas medical emergency expenses$2,500,000$100
Baggage, money and documentation$5,000$250
Travel cancellation$7,500$250
Transport accidents$200,000N/A
Travel inconvenience$200N/A

Read more about American Express Qantas Premium

American Express Velocity Platinum

BenefitPolicy limitExcess
Overseas medical emergency expenses$2,500,000$250
Resumption of journey$3,000$250
Baggage, money and documentation$10,000$100Exception: Laptop claim excess is $250
Transport accidents$400,000N/A
Travel inconvenience$400N/A
Travel cancellation$12,500$250
Personal liability$2,000,000N/A

Read more about American Express Velocity Platinum

David Jones American Express Platinum

BenefitPolicy limitExcess
Overseas medical emergency expenses$1,000,000$250
Travel cancellation$7,500$250
Baggage, money and documentation$5,000$100
Personal liability$1,000,000N/A

Read more about David Jones American Express Platinum

American Express Explorer

BenefitPolicy limitExcess
Overseas medical emergency expenses$2,500,000$250
Travel cancellation$30,000$250
Baggage, money and documentation$10,000$100
Personal liability$2,000,000N/A

Read more about American Express Explorer

American Express Business Charge Card

BenefitPolicy limitExcess
Transport accident cover$150,000N/A
Card account balance waiver$10,000N/A
Business trip completion$10,000N/A

Read more about American Express Business Charge Card

American Express Gold Business Charge Card

BenefitPolicy limitExcess
Overseas medical emergency expenses$2,500,000$250
Travel cancellation$10,000$250
Baggage, money and documentation$10,000$250
Transport accidents$300,000N/A
Travel inconvenience$500N/A
Personal liability$1,000,000N/A
Card account balance waiver cover$20,000N/A
Business trip completion cover$20,000N/A

Read more about American Express Gold Business Charge Card

American Express Platinum Business Charge Card

BenefitPolicy limitExcess
Overseas medical emergency expensesUp to $15,000 per issue (individual limits apply)$250
Baggage, money and documentation$30,000$250
Travel cancellation$10,000$250
Personal liability$3,000,000N/A
Transport accidents$400,000N/A
Travel inconvenience$1,400 per eventN/A
Resumption of journey$5,000$250
Loss of income$12,000N/A
Hijacking$28,000N/A
Kidnapping$28,000N/A
Business trip completion cover$25,000N/A
Card account balance waiver$25,000N/A

Read more about American Express Platinum Business Charge Card

American Express Qantas Business Credit Card

BenefitPolicy limitExcess
Transport accidents$150,000N/A
Travel inconvenience$500N/A

Read more about American Express Qantas Business Credit Card

American Express Qantas Business Charge Card

BenefitPolicy limitExcess
Overseas medical emergency expenses$2,500,000$250
Travel cancellation$10,000$250
Baggage, money and documentation$10,000$250
Transport accidents$300,000N/A
Travel inconvenience$500N/A
Personal liability$1,000,000N/A
Card account balance waiver cover$20,000N/A
Business trip completion cover$20,000N/A

Read more about American Express Qantas Business Credit Card

American Express Velocity Business Charge Card

BenefitPolicy limitExcess
Overseas medical emergency expenses$2,500,000$250
Travel cancellation$10,000$250
Baggage, money and documentation$10,000$250
Transport accidents$300,000N/A
Travel inconvenience$500N/A
Personal liability$1,000,000N/A
Card account balance waiver cover$20,000N/A
Business trip completion cover$20,000N/A

Read more about American Express Velocity Business Charge Card

Other types of insurance

  • Card account balance waiver cover. This coverage applies to the outstanding balance of an eligible American Express credit card account at the time of an accident that’s covered by the transit accident insurance policy.
  • Purchase protection cover. This provides you with cover against theft or damage to eligible items within 90 days of making the purchase with your American Express card. Note that there may be an excess of $50 or more for claims, depending on your card.
  • Refund protection cover. This reimburses you for the purchase price of an unused eligible item where a retailer will not accept your return within 90 days of making the purchase with your American Express card.
  • Buyers Advantage cover. This policy offers you an extended warranty of up to 12 months on eligible purchases made with an American Express credit card. Note that there may be an excess of $50 or more for claims, depending on your card.
  • Loss damage waiver cover. This insures you against the loss or damage of a rental vehicle. This cover only applies to vehicles rented and used within Australia over a maximum of 31 days.

The American Express complimentary credit card insurance provided by ACE gives you protection for a wide range of situations, both in Australia and overseas. Now that you know more about the different options available and the claims process, you can make sure you get the most out of this cover. However, if you have any more questions about the cover you get with your card, feel free to leave a comment below or contact ACE Insurance directly on 1800 236 023.

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196 Responses to American Express Complimentary Travel Insurance

  1. Default Gravatar
    Craig | November 7, 2016

    Can I still get coverage for my wife & I if I only pay for one return flight by my card. I have a voucher from the travel agency that will cover the other fair

    • Staff
      May | November 10, 2016

      Hi Craig,

      Thanks for your question.

      Your spouse will be eligible for the complimentary travel insurance attached to your AEMX card provided that she meets the booking requirements stated in the T&Cs:

      You must book the full fare for a return trip on your American Express credit card or by using reward points earned through the card like the American Express Membership Rewards or Qantas Frequent Flyer points. On some cards, such as the American Express Platinum charge card, you can also claim insurance if you have booked a trip using other rewards points, as long as you pay for taxes and other additional fees using your American Express card.

      Cheers,
      May

  2. Default Gravatar
    William | November 3, 2016

    I have booked a flight for my wife and I to Rome next year using Amex points and paid the taxes on my card, I will be trying either to get the return on points or paying with my card . Are we covered by Amex complimentary cover?

    • Staff
      May | November 3, 2016

      Hi William,

      Thank you for your question.

      May I ask what is the type of AMEX card you are currently holding?

      Depending on the type of AMEX card, you’ll be eligible for the insurance cover if you use your AMEX card to book the full fare for a return trip on your AMEX credit card or by using reward points earned through the card.

      Other AMEX cards like the American Express Platinum charge card, you’ll also be covered if you have booked a trip using other rewards points, as long as you pay for taxes and other additional fees using your American Express card.

      Cheers,
      May

  3. Default Gravatar
    Hara | October 11, 2016

    Hi,
    Do I need to inform anyone before I travel as I purchased ticket with AMX Platinum or it covers automatic when I bought ticket with it? Thanks

    • Staff
      May | October 11, 2016

      Hi Hara,

      Thanks for your question.

      Yes, it’s also best if you could inform ACE about your trip. They can be reached on the phone number listed above under the topic How do I make a claim?

      Hope this helps.

      Cheers,
      May

  4. Default Gravatar
    john | October 3, 2016

    Hi. We have Amex Gold Credit cards issued via the Australian Medical Association (AMA) – It states at the top of each statement: Amex Gold Credit Card.
    Is that a Gold Business card or charge card as per the list above?
    Thanks,
    John

    • Staff
      May | October 4, 2016

      Hi John,

      Thank you for your inquiry.

      The AMEX Gold Credit Card issued by Australian Medical Association (AMA) is a personal type of credit card, not a business credit or charge card. You may also verify that with AMA directly, just to be sure.

      Cheers,
      May

  5. Default Gravatar
    | September 24, 2016

    is my son covered under my platinum american express card if i purchase his travel ticket but i do not fly out with him.

    • Staff
      May | September 25, 2016

      Hi Kathy,

      Thank you for your inquiry.

      Unfortunately, your son may not be covered even if you have used your AMEX card to purchase for his tickets as you are not travelling with him. As stated in the complimentary travel insurance T&CS:

      “The travel cover you get with American Express also extends to your spouse and any dependent children, providing they meet the booking requirements and are travelling with you for the entire trip.”

      Cheers,
      May

  6. Default Gravatar
    | September 20, 2016

    Does Platinum Amex card I have cover rental car damage overseas (Italy)?

    • Staff
      Debbie | September 21, 2016

      Hi Lisa,

      Thanks for your inquiry.

      As per Amex Insurance terms and conditions, you can be covered for a rental car damage overseas and will be paid up to:
      (a) $125,000; or
      (b) the value of the Rental Vehicle; or
      (c) the value of the claim;
      whichever is the lesser.

      Please note that there are other exclusions and terms and conditions applicable to the Loss Damage Waiver Cover. For your reference, I have emailed you the American Express Platinum Card PDS.

      Cheers,
      Debbie

  7. Default Gravatar
    | September 10, 2016

    I have the American Express SPG card; is travel medical insurance automatically covered under this card I am leaving Toronto to Florida for 5 days only

    • Staff
      Debbie | September 22, 2016

      Hi Joanne,

      Thanks for your inquiry.

      I can confirm that travel accident insurance is one of the benefits of having an American Express SPG card. This covers accidental death and dismemberment while travelling on a plane, train, ship or bus. However, as per Amex terms and conditions: sickness, physical or mental infirmity, pregnancy, or any medical or surgical treatment for such conditions, unless treatment of the condition is required as the direct result of an injury are excluded for the travel insurance benefits.

      Please refer to the other terms and exclusions of American Express SPG travel insurance in the PDS I’ve sent in your email.

      I hope this helps.

      Cheers,
      Debbie

  8. Default Gravatar
    Rika | August 15, 2016

    Hi Could you please tell me if I have purchased the flight from Sydney to Bangkok using Westpac Altitude American Express card would I be covered by AMAX travel insurance?

    • Staff
      May | August 15, 2016

      Hi Rika,

      Thank you for your question.

      If your Westpac Altitude credit card is among the cards listed on this page, you’ll be eligible for the complimentary travel insurance attached to the Westpac credit card.

      Furthermore, to be eligible for the cover, before you leave Australia on your overseas journey, you have spent at least AU$500 on your eligible Westpac credit card for the prepaid travel costs (e.g. return travel ticket, airport or departure taxes, prepaid overseas accommodation or travel itinerary items). All other conditions also apply.

      By the way, QBE Insurance is the insurer that provides cover to eligible cardholders.

      Hope this helps.

      Cheers,
      May

  9. Default Gravatar
    Krzysztof | July 20, 2016

    I am looking for medical pre condition insurance only, I have general medical/travel insurance with Amex. I have Amex Gold charge card to which I charged the cost o two months 16/8-16/10 trip tp Europe with stop over in Dubai.

    • Staff
      May | July 21, 2016

      Hi Krzysztof,

      Thanks for your inquiry. Please note that you have come through to finder.com.au we are an Australian financial comparison website and general information service, not actually AMEX.

      Just to confirm, do you want to know if your AMEX Gold Charge Card comes with a pre-existing medical condition insurance? If so, in the T&Cs of AMEX Gold charge card under Medical Emergency Expenses Cover section, ACE will not cover the insurance for any Pre-existing Medical Conditions you have. If you want to know what are considered as pre-existing medical conditions, please see above.

      For your convenience, I’ve also sent to your email the full details of the complimentary travel insurance terms and conditions.

      Meanwhile, if you want to get a separate insurance for your pre-medical conditions, please compare quotes for travel insurance for existing conditions here.

      I hope this helps.

      Cheers,
      May

  10. Default Gravatar
    Marina | July 1, 2016

    I have a Westpac Black AMEX. I have paid for domestic airfare for myself, husband & 19yo daughter using the AMEX. One period of accommodation has been paid by AMEX but another week of accommodation was paid on the attached Mastercard. The property didn’t take AMEX.
    Are we covered for cancellation for all costs including what was not paid for on AMEX?
    If we have to cancel due to family emergencies would this be covered?

    • Staff
      May | July 4, 2016

      Hi Marina,

      Thanks for your question.

      You and your dependents (spouse and daughter) will automatically become eligible for complimentary Overseas Travel Insurance cover (including the unexpected cancellation of travel arrangements and other unexpected expenses) when you meet the following eligibility criteria:

      1. You permanently reside in Australia, or you currently reside in Australia and hold a valid 457 Visa.

      2. You and each of your dependents spend $500 or more on prepaid travel costs (e.g. return travel ticket, airport or departure taxes, prepaid overseas accommodation or travel itinerary items) before departing Australia, and charge these costs to your eligible Westpac credit card.

      3. You and your dependents have a return overseas travel ticket before leaving Australia.

      4. You, your spouse and/or dependent child is not over 80 years of age when they first qualify for coverage by meeting the three conditions above.

      For further information about the Westpac complimentary travel insurance policy, please refer to this page.

      I hope this has helped.

      Cheers,
      May

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