American Express provides a wide range of complimentary insurance options on its credit cards, including cover for international and domestic trips. This insurance is provided by Chubb and has the potential to save you hundreds of dollars on standalone policies.
To get the most out of this credit card complimentary insurance, it’s important to understand exactly how it works. This guide gives you all the details you need, including when you’re covered, what exclusions there may be and how to make a claim.
Eligibility criteria, terms and conditions, fees and charges apply
American Express Credit Card Offer
The Qantas American Express Ultimate Card offers 55,000 bonus Qantas Points, complimentary travel benefits and up to 2.25 Qantas Points per $1 spent on eligible purchases.
Get 55,000 bonus Qantas Points when you apply online, are approved and spend $3,000 on eligible purchases in the first 3 months
$450 annual fee and 20.74% p.a. purchase interest rate
Receive a $450 Qantas Travel Credit each year
4 yearly complimentary airport lounge passes: 2 Qantas Club and 2 Amex Lounge
American Express issues 13 cards that come with complimentary travel insurance. When considering these cards, it's important to note that some American Express options are charge cards, which have to be paid off in full every statement period, while others are credit cards that allow you to carry a balance and charge interest on what you owe.
As it stands, the range of Amex cards offering travel insurance can be divided into personal and business options as follow:
There are a number of requirements you need to meet to use your American Express travel insurance. These conditions vary depending on the type of insurance and the card, but generally require the following:
Booking. You must book the full fare for a return trip on your American Express credit card or by using reward points earned through the card (e.g. American Express Membership Rewards or Qantas Frequent Flyer points). On some cards, such as the American Express Platinum charge card, you can also claim insurance if you have booked a trip using other rewards points, as long as you pay for taxes and other additional fees using your American Express card.
Location. Your travel must start and end in Australia.
Age. You must be under 80 years of age.
Item claims. The policy will not cover claims for any items that have been left unattended or in a public place.
No pre-existing medical conditions. Any current and/or ongoing medical conditions you have will not be covered by the policy.
Chubb Insurance Australia Limited defines a pre-existing medical condition in the following ways:
Any past or current medical condition that, during the two years prior to you booking any trip has given rise to symptoms, or for which any form of treatment or prescribed medication, medical consultation, investigation or follow-up/check-up has been required or received.
Any cardiovascular or circulatory condition (e.g. heart condition, hypertension, blood clots, raised cholesterol, stroke, aneurysm) that has occurred at any time prior to you booking any trip.
Any pregnancy if, at the time of any trip, is within eight weeks of the estimated date of delivery.
There are some exceptions as well. Under Chubb's definition, a “pre-existing medical condition” does not include the following:
Asthma
Epilepsy
Gout
Hiatus hernia
Hip replacement
High cholesterol
Peptic ulcer
Underactive thyroid
What if American Express is not accepted?
If you have an American Express Platinum Charge Card and the company that you make your travel booking with does not accept American Express cards, you will still be eligible for your complimentary travel insurance. You’ll just have to provide American Express and Chubb with proof of purchase and the name and address of the provider who would not accept your American Express card.
For all other American Express cards you are only eligible for the complimentary travel insurance when you use your card or rewards points to book your fare.
How do I know if I’m covered and what I’m covered for?
Providing you meet the requirements above, you should be covered for your travel both domestically and internationally. The type of coverage you get depends on your individual American Express card, but policies can be broken down into two categories:
Travel insurance. A comprehensive travel insurance policy including emergency medical costs, travel inconveniences and travel cancellation.
Transit accident insurance. Accidental death and injury coverage for cardholders who are travelling as passengers on a plane, tourist bus, train or ferry.
The coverage starts on the day your travel begins, as outlined on your travel booking. It ends either when you return or when your travel exceeds the maximum number of days outlined in the insurance policy, whichever happens first.
It’s also worth noting that most American Express personal cardholders only have access to cover for up to 183 days in a 12-month period.
Complimentary travel insurance for your family
The travel cover you get with an eligible American Express credit card also extends to your spouse and any dependent children, providing they meet the booking requirements and are travelling with you for the entire trip. American Express outlines the following definitions for spouses and dependents:
Spouse. A husband, wife, fiancé(e) or a de-facto and/or life partner with whom the American Express primary cardholder has continuously cohabited for a period of six (6) months or more.
Dependent child. A legally dependent child up to and including the age of twenty-two (22), including a stepchild or legally adopted child, who is fully dependent on the American Express primary cardholder for financial support.
According to American Express, these individuals fall under the definition of the “Primary Cardholder”. Additional cardholders, on the other hand, are not eligible for full travel insurance cover and can only get access to transit accident insurance coverage through their account.
How do I make a claim?
Chubb Insurance Australia Limited deals with all American Express complimentary travel insurance claims directly. You can follow the steps below to make your claim:
Contact Chubb Insurance Australia Limited. Contact Chubb on 1800 139 149 in Australia or +61 2 8907 5666 from overseas and explain the situation. Otherwise, you can make a claim through the Chubb website.
Submit a claim form. Chubb will provide you with a claim form that you will need to fill out within 30 days of the claim’s occurrence (or as soon as possible after your trip if you are overseas at the time).
Provide your supporting documentation. Chubb requires a number of documents to verify your claim, including original invoices, receipts and reports relating to it.
If you have already gathered all the supporting documents, you can also submit your claim at any time via the Chubb Claim Centre website. Once your claim is processed and approved, Chubb will make payment within 30 days.
What insurances am I covered under?
The complimentary insurance options provided by American Express cover a wide range of scenarios. We’ve outlined these below based on the type of insurance. We've also included details of any excess amount you may have to pay for your claims.
Remember that the complimentary extras available to you will depend on your individual card and may change from time to time. American Express provides details for each card’s insurance policies on its website, which you can refer to for further information.
What does excess mean?
Note: An excess in insurance is basically the amount you must pay towards any claim that you make.
What travel insurance will I get on my card?
As travel insurance varies significantly between American Express cards, we’ve outlined the coverage you get with each card, including claim limits and excess costs.
Card account balance waiver cover. This coverage applies to the outstanding balance of an eligible American Express credit card account at the time of an accident that’s covered by the transit accident insurance policy.
Purchase protection cover. This provides you with cover against theft or damage to eligible items within 90 days of making the purchase with your American Express card. Note that there may be an excess of $50 or more for claims, depending on your card.
Refund protection cover. This reimburses you for the purchase price of an unused eligible item where a retailer will not accept your return within 90 days of making the purchase with your American Express card.
Buyer's Advantage cover. This policy offers you an extended warranty of up to 12 months on eligible purchases made with an American Express credit card. Note that there may be an excess of $50 or more for claims, depending on your card.
Loss damage waiver cover. This insures you against the loss or damage of a rental vehicle. This cover only applies to vehicles rented and used within Australia over a maximum of 31 days.
The American Express complimentary credit card insurance provided by Chubb Insurance Australia Limited gives you protection for a wide range of situations, both in Australia and overseas. Now that you know more about the different options available and the claims process, you can make sure you get the most out of this cover. However, if you have any more questions about the cover you get with your card, feel free to leave a comment below or contact Chubb Insurance Australia Limited directly on 1800 236 023.
Sally McMullen is a creative content producer at Finder, co-hosts our Pocket Money podcast and wrote about credit cards for almost five years. Her byline can be spotted on Yahoo Finance, Dynamic Business, Financy and Mamamia as well as Music Feeds and Rolling Stone. She has a Bachelor of Communication and Media Studies majoring in Journalism (Hons) from the University of Wollongong.
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I am booked with Singapore airlines to fly to Amsterdam on 26/4 returning 2/6/20, paid for by Amex platinum reserve credit card, I also booked hotels thru Booking .com.
Since the Corona virus started my wife and I decided to cancel the trip to Europe, I bancelled most hotel bookings and received a full refund, however some will not refund the monies.
Am I covered with the Amex pkatinum travel Ins please.
Regards John
Thanks for your comment and I hope you are well. I’m sorry to hear you had to cancel your travel plans but I’m glad you’re taking precautionary measures for you and your wife’s health. It’s good to know that some of the suppliers refunded you for your trip. It’s helpful to know that no travel insurance will cover you for any Coronavirus related claim as it is a known event and is continuously evolving therefore how your insurance company responds this week might not be the same way it responds next month. If you have bought your policy before January 2020 and you want to know if your travel insurance covers Coronavirus, contact your insurer directly and ask how they handle this.
I hope this helps and I hope they find a good resolution for you! Be safe!
According to this page, the American Express Essential Credit Card does not have a complimentary travel insurance.
Before applying, please ensure that you meet all the eligibility criteria and read through the details of the needed requirements as well as the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you.
My family and I are travelling to Spain in September and renting a car with the Amex Business Green credit card. We want to know if the card insurance covers that rental.
If you have an American Express Business credit card, the green one, that does not cover car rental insurance. It does not even offer complimentary travel insurance.
Ash Munoz G’day. Thanks for your speedy & peace of mind reply regarding travel insurance arrangements but do I need a reference number of sorts just in case——God forbid I may not need it. Kind regards Tony.
My wife & I are travelling to the UK soon and flight were fully paid for on our Velocity Platinum Amex. We will be hiring a car whilst in the UK – does the Rental Vehicle Excess coverage apply?
I have a Qantas frequent flyer AMEX. I am going from Australia to America and will traveling on some internal flights (on seperate tickets) also while there before returning to Australia. Will i be covered on all flights through my trip even if they are not to and from Australia if I pay the travel agent in Australia with my AMEX?
If your entire trip is paid for via your AMEX card which shows the departure and return trip, generally this is covered via the complimentary insurance. There may be some specifics that needs to be clarified with Chubb Insurance Australia Limited regarding the trips within the departure and return trip. You may contact them via the phone number indicated on the page we are on. Hope this helps!
I have american express platinum and booked a cruise for me and my partner, I couldn’t go as I had a stomach virus so my partner went alone, Can i claim for the cost of my trip?
If so , how do I do this?
American Express issues 13 cards that come with complimentary travel insurance. Are you the primary cardholder? If yes, I suggest that you call them directly to confirm that your card has a complimentary travel insurance. Please note that supplementary cardholders are not eligible for full travel insurance cover and can only get access to transit accident insurance coverage through their account, which means travel cancellation is not covered.
There are a number of requirements you need to meet to use your American Express travel insurance. These conditions vary depending on the type of insurance and the card, but generally require the following:
– Booking. You must book the full fare for a return trip on your American Express credit card or by using reward points earned through the card (e.g. American Express Membership Rewards or Qantas Frequent Flyer points). On some cards, such as the American Express Platinum charge card, you can also claim insurance if you have booked a trip using other rewards points, as long as you pay for taxes and other additional fees using your American Express card.
– Location. Your travel must start and end in Australia.
– Age. You must be under 80 years of age.
– Item claims. The policy will not cover claims for any items that have been left unattended or in a public place.
– No pre-existing medical conditions. Any current and/or ongoing medical conditions you have will not be covered by the policy.
If eligibility criteria is met, please contact Chubb on 1800 139 149 in Australia or +61 2 8907 5666 from overseas and explain the situation to make a claim. Otherwise, you can make a claim through the Chubb website. Chubb Insurance Australia Limited deals with all American Express complimentary travel insurance claims directly.
Booked for bali xmas, paid on my velocity platinum card. I have asthma and am worried about volcano ash. If doctor advises against travel am i covered for cancellation? Thanks
Thanks for your inquiry. Please note that we are not affiliated with American Express or any company we feature on our site and so we can only offer you general advice.
If you are referring to American Express Velocity Platinum card, it includes complimentary travel insurance. As long as you have used your card to purchase your tickets, you are eligible for their complimentary travel insurance. A comprehensive travel insurance policy includes emergency medical costs, travel inconveniences and travel cancellation.
Please contact American Express directly to further check and inquire about their policy.
I am trying to get more details about travel insurance I have with my American Express Platinum card. Booked a Disney Cruise for the end of the year for my entire family on this credit card. If anything should happen to any of the family members and they can not make the cruise does the insurance cover?
Thanks for your inquiry. Please note that we are not affiliated with American Express or any company we feature on our site and so we can only offer you general advice.
The travel cover you get with an eligible American Express credit card also extends to your spouse and any dependent children, providing they meet the booking requirements and are travelling with you for the entire trip. A comprehensive travel insurance policy includes emergency medical costs, travel inconveniences and travel cancellation.
You may also check this further by contacting American Express directly.
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I am booked with Singapore airlines to fly to Amsterdam on 26/4 returning 2/6/20, paid for by Amex platinum reserve credit card, I also booked hotels thru Booking .com.
Since the Corona virus started my wife and I decided to cancel the trip to Europe, I bancelled most hotel bookings and received a full refund, however some will not refund the monies.
Am I covered with the Amex pkatinum travel Ins please.
Regards John
Hi John,
Thanks for your comment and I hope you are well. I’m sorry to hear you had to cancel your travel plans but I’m glad you’re taking precautionary measures for you and your wife’s health. It’s good to know that some of the suppliers refunded you for your trip. It’s helpful to know that no travel insurance will cover you for any Coronavirus related claim as it is a known event and is continuously evolving therefore how your insurance company responds this week might not be the same way it responds next month. If you have bought your policy before January 2020 and you want to know if your travel insurance covers Coronavirus, contact your insurer directly and ask how they handle this.
I hope this helps and I hope they find a good resolution for you! Be safe!
Best,
Nikki
Does the American Express Essential Credit Card include complimentary travel insurance given that all criteria listed above is met?
Hi Alex,
Thank you for your comment.
According to this page, the American Express Essential Credit Card does not have a complimentary travel insurance.
Before applying, please ensure that you meet all the eligibility criteria and read through the details of the needed requirements as well as the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you.
Regards,
Jhezelyn
My family and I are travelling to Spain in September and renting a car with the Amex Business Green credit card. We want to know if the card insurance covers that rental.
Hi Maritere,
Thank you for getting in touch with Finder.
If you have an American Express Business credit card, the green one, that does not cover car rental insurance. It does not even offer complimentary travel insurance.
I hope this helps.
Thank you and have a wonderful day!
Cheers,
Jeni
Ash Munoz G’day. Thanks for your speedy & peace of mind reply regarding travel insurance arrangements but do I need a reference number of sorts just in case——God forbid I may not need it. Kind regards Tony.
My wife & I are travelling to the UK soon and flight were fully paid for on our Velocity Platinum Amex. We will be hiring a car whilst in the UK – does the Rental Vehicle Excess coverage apply?
Hi Adam,
Thank you for getting in touch with Finder.
I’m afraid that the rental vehicle cover is for vehicles rented and used within Australia only.
I hope this helps.
Thank you and have a wonderful day!
Cheers,
Jeni
Hi Does my complimentary insurance cover me for the excess on hire vehicle ?
Hi Moshe,
Thank you for reaching out to finder.
Cover is effective when You charge the entire cost of hiring a Rental Vehicle to the American Express Platinum Credit Card Account. Hope this helps!
Cheers,
Reggie
I have a Qantas frequent flyer AMEX. I am going from Australia to America and will traveling on some internal flights (on seperate tickets) also while there before returning to Australia. Will i be covered on all flights through my trip even if they are not to and from Australia if I pay the travel agent in Australia with my AMEX?
Hi Natasha,
Thank you for reaching out to finder.
If your entire trip is paid for via your AMEX card which shows the departure and return trip, generally this is covered via the complimentary insurance. There may be some specifics that needs to be clarified with Chubb Insurance Australia Limited regarding the trips within the departure and return trip. You may contact them via the phone number indicated on the page we are on. Hope this helps!
Cheers,
Reggie
I have american express platinum and booked a cruise for me and my partner, I couldn’t go as I had a stomach virus so my partner went alone, Can i claim for the cost of my trip?
If so , how do I do this?
Hi Sand,
Thank you for getting in touch with finder.
American Express issues 13 cards that come with complimentary travel insurance. Are you the primary cardholder? If yes, I suggest that you call them directly to confirm that your card has a complimentary travel insurance. Please note that supplementary cardholders are not eligible for full travel insurance cover and can only get access to transit accident insurance coverage through their account, which means travel cancellation is not covered.
There are a number of requirements you need to meet to use your American Express travel insurance. These conditions vary depending on the type of insurance and the card, but generally require the following:
– Booking. You must book the full fare for a return trip on your American Express credit card or by using reward points earned through the card (e.g. American Express Membership Rewards or Qantas Frequent Flyer points). On some cards, such as the American Express Platinum charge card, you can also claim insurance if you have booked a trip using other rewards points, as long as you pay for taxes and other additional fees using your American Express card.
– Location. Your travel must start and end in Australia.
– Age. You must be under 80 years of age.
– Item claims. The policy will not cover claims for any items that have been left unattended or in a public place.
– No pre-existing medical conditions. Any current and/or ongoing medical conditions you have will not be covered by the policy.
If eligibility criteria is met, please contact Chubb on 1800 139 149 in Australia or +61 2 8907 5666 from overseas and explain the situation to make a claim. Otherwise, you can make a claim through the Chubb website. Chubb Insurance Australia Limited deals with all American Express complimentary travel insurance claims directly.
I hope this helps.
Have a great day!
Cheers,
Jeni
Booked for bali xmas, paid on my velocity platinum card. I have asthma and am worried about volcano ash. If doctor advises against travel am i covered for cancellation? Thanks
Hi Anita,
Thanks for your inquiry. Please note that we are not affiliated with American Express or any company we feature on our site and so we can only offer you general advice.
If you are referring to American Express Velocity Platinum card, it includes complimentary travel insurance. As long as you have used your card to purchase your tickets, you are eligible for their complimentary travel insurance. A comprehensive travel insurance policy includes emergency medical costs, travel inconveniences and travel cancellation.
Please contact American Express directly to further check and inquire about their policy.
Best regards,
Rench
I am trying to get more details about travel insurance I have with my American Express Platinum card. Booked a Disney Cruise for the end of the year for my entire family on this credit card. If anything should happen to any of the family members and they can not make the cruise does the insurance cover?
Hi Jan,
Thanks for your inquiry. Please note that we are not affiliated with American Express or any company we feature on our site and so we can only offer you general advice.
The travel cover you get with an eligible American Express credit card also extends to your spouse and any dependent children, providing they meet the booking requirements and are travelling with you for the entire trip. A comprehensive travel insurance policy includes emergency medical costs, travel inconveniences and travel cancellation.
You may also check this further by contacting American Express directly.
Best regards,
Rench