Virgin mobile: Essential facts for the shutdown
- In May 2018 Optus announced it was shutting down the Virgin Mobile brand
- Existing Virgin customers will still receive their service, and can still get account information from Virgin's website and app
- Some providers are offering incentives for Virgin customers to switch, so make sure you compare before switching
The Virgin Mobile brand has been closed down entirely, with Optus confirming in 2018 that they would shut down their low-cost subsidiary.
If you're an existing Virgin Mobile customer, you should have been contacted by Optus by now to discuss your options directly, and you don't have to panic about losing mobile service. This is largely a brand play rather than a network closure, but it's always wise to know what your options are in these circumstances.
No doubt Optus would prefer to keep you as a customer, but depending on your contract status, you've actually got plenty of flexibility. That's true even if you want to stay on the Optus network because it's by far the most widely used network by Mobile Virtual Network Operators (MVNOs) in Australia.Back to top
Month to month with 3GB+ for under $30/month
12-month contract with 5GB+ for under $30/monthBack to topBack to top