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Think Mobile review

Our verdict: While you have the option to choose between plans on the Telstra or Vodafone network, Think Mobile plans represent poor value across the board.

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By

Sam Baran

&

Cameron Micallef

Edited by

Mariam Gabaji

Updated

Fact checked
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Pros

  • Plans on both Telstra and Vodafone wholesale mobile networks
  • Local customer support team in Queensland
  • International calls/text and roaming
  • Autopay features

Cons

  • Super and Classic plans are some of the worst on the market
  • Best value only comes with 12-month contracts
  • Payment by direct debit only

Compare Think Mobile plans

1 - 3 of 14
Updated regularly
Name Product Data Price Apply Price
Think Super $12 Plan
PostpaidNo lock-in contract
Think Super $12 Plan
Postpaid
  • $200 included standard national credit
  • Vodafone 4G network
0.2GB
$12
per month
View details
  • $200 included standard national credit
0.2GB
Data
$12
per month
View details
Think Classic 500MB
PostpaidNo lock-in contract
Think Classic 500MB
Postpaid
  • Unlimited national calls & texts
  • Wholesale Telstra 4G/3G network
0.5GB
$15
per month
View details
  • Unlimited standard national calls & texts
0.5GB
Data
$15
per month
View details
Think Super $20 Plan
PostpaidNo lock-in contract
Think Super $20 Plan
Postpaid
  • $500 included standard national credit
  • Vodafone 4G network
0.75GB
$20
per month
View details
  • $500 included standard national credit
0.75GB
Data
$20
per month
View details
loading

Think Mobile review: Our verdict

Think Mobile plans might give you the unique option to choose either the Telstra wholesale or Vodafone mobile network, but its plans aren't very good value in general.

Its Ultimate plans on the Vodafone 4G network are passable, but only if you're prepared to lock yourself into a contract for up to 12 months.

Think Mobile could be right for you if:

  • You value local support. Think Mobile's customer care team is based in Queensland on the Gold Coast.
  • Big data users will see better value for money, with an 80GB plan for under $50.
But keep in mind that Think Mobile:
  • Restricts payments to direct debit only with no other payment methods available.
  • Has no online chat features and has limited set operating hours.
  • Only has international roaming available on a pay-as-you-go basis, so it's better to pick up a local or travel SIM to avoid high roaming expenses.
  • Doesn't allow online purchases. You have to ring the customer service team or email to sign up to a Think Mobile plan.
Read a more detailed review on
Value for money
Coverage
Customer service
money icon
Value for money
Think Mobile has 3 categories of mobile plans: Classic, Super and Ultimate. Its Classic plans run on the Telstra 4G wholesale network, with Super and Ultimate on the Vodafone 4G network.
There's no other way of putting it – Think Mobile's Classic plans offer some of the worst value in the entire mobile market.
  • Good to know:  Think Mobile's Classic plans average $24.17 per 1GB, which is extremely poor compared to a benchmark of $1 per 1GB.
If you thought the Classic plans were bad, Think Mobile's Super plans are even worse. These average out to $43.34 per 1GB and don't include unlimited calls in Australia. You'll only get $200–$500 worth of credit depending on which Super plan you get.
Its Ultimate plans perform a little better as you can choose a monthly plan or a 6- or 12-month contract. The value gets better the longer the contract lasts.
  • Good to know:  The longer the contract you sign up for on a Think Mobile Ultimate plan, the more data you'll get for the same price.
Things to watch out for:
  • You can only make payments by automated direct debit.
  • Early termination fees on contract plans are equal to the full plan fee multiplied by the number of remaining months.
coverage icon
Coverage
Think Mobile uses parts of the Telstra 3G and 4G mobile network for its Classic plans and the Vodafone 4G network for its Super and Ultimate plans.
  • The Telstra 4G wholesale network reaches 98.8% of the population – more than Vodafone or Optus but not as wide as Telstra's own 99.5% coverage.
  • On Super and Ultimate plans, you'll get identical coverage to a plan bought directly from Vodafone, reaching 96% of the population.
  • On all Think Mobile plans, you shouldn't have too many problems in metro areas, but you might have some loss of reception in rural and regional areas, especially on the Vodafone network.
customer service Icon
Customer service
If you want to reach Think Mobile with a comment or question, its customer care team is available from 7:30am to 6:30pm AEST, Monday to Friday. You can contact support using the following methods:
  • Ring up the customer support line.
  • Send an email with your enquiry.
  • Good to know:  Think Mobile has a local customer support team based on the Gold Coast, Queensland.
Which rivals are giving Think Mobile a run for its money?
For cheaper plans:
gomo logo
gomo has a set of affordable mobile plans for data-hungry customers. Get 60GB for $35, compared to Think Mobile's 2GB for the same price.
For a better plan on the Vodafone network:
amaysim logo
Not only does Lebara have cheaper plans than Think Mobile, but it also boasts excellent international inclusions with unlimited talk and text to up to 64 countries.
For a better plan on the Telstra network:
aldimobile logo
ALDImobile has budget-friendly plans with bonus features such as unlimited data rollover between months and unlimited calls to 20 countries on some plans.
Ready to sign up to Think Mobile?
Unfortunately, Think Mobile is not available for purchase through Finder. You'll need to visit thinkmobile.com.au and email or call its customer service team to grab a phone plan.
Otherwise, you can continue comparing mobile plans on Finder to find a plan better suited for you.
Compare mobile plans
phone icon
What if I want to keep my current phone number?
You can choose to keep your current number at checkout or by contacting Think Mobile's customer care team. While Think Mobile doesn't list how long it will take for transfers, most number ports are completed in about 24–48 hours after activation.
If your current mobile number isn't registered under your name, it might take a couple more steps. Read our guide on how to change ownership of your mobile number here.
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    TedSeptember 21, 2017
            
    
        
    
            
            
    i am 82 years old and  i want a mobile phone plan only want to make 2or 3 calls a week
    

            
    
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            AvatarFinder        
      

        
      
            
      JoanneSeptember 22, 2017Finder
              
      
        
      
            
            
      Hi Ted,
      

      Thanks for reaching out to Finder. 
      

      You can visit our list of mobile phone plans for seniors to compare which plan would be suitable for your needs. On that page, you have the option to modify the results and select prepaid sim only.
      

      Alternatively, as you plan to make about 2-3 calls a week, you may also want to check on plans under $20.00. 
      

      Cheers,
      
Joanne
      

            
      
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