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Travel insurance for repatriation and medical evacuation

Repatriation and medical evacuation can cost up to hundreds of thousands of dollars, so make sure you're covered.

Richard Laycock
Richard Laycock

Updated

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Important:

Travel insurance rules continue to change as a result of the coronavirus pandemic. We’re working hard to keep up and make sure our guides are up to date, however some information may not be accurate during the pandemic. It’s even more important to double-check all details that matter to you before taking out cover. Please know that some policies may not be available through Finder at this time. Here are some helpful tips:
    • If you're buying a policy today, it's unlikely that you'll be covered for any coronavirus-related claims
    • If your travel plans go against government advice, your policy will most likely be voided and you won't be covered
    warningFinally, some good news! Domestic travel is picking up, so some insurers have started offering cover again 🦘 Just remember, you won't be covered for any pandemic related claims if you do take out domestic travel insurance.

    Overseas medical expenses and evacuation costs can be exorbitantly expensive, and without travel insurance, can turn a dream holiday into a nightmare. Compare travel insurance for repatriation and medical evacuation covers you if you have to be transported for treatment or

    Compare travel insurance for medical evacuation and repatriation from finder partners

    BrandConditionsApply
    1coverCovered under emergency medical assistance. If you're injured overseas, 1Cover will pay their emergency assistance provide First Assistance, to arrange medical transfer if you need to be transported to the nearest overseas hospital for emergency medical treatment or evacuation if you need to be bought back to Australia with appropriate medical supervision.
    American ExpressYou're covered for emergency medical supervised evacuation and repatriation under the overseas emergency medical assistance section of the policy.
    Budget DirectBy choosing this travel insurance, you can access a network of 24 hour telephone assistance centres, and an international network of medical and emergency assistance providers who can help in many ways including to coordinate evacuation or repatriation where you are located to a suitable medical facility or back home to Australia, subject to assessment and approval.
    columbus direct travel insurance logoColumbus DirectYou're covered under the overseas medical expenses, emergency repatriation and other expenses section of the policy for transportation costs for emergency repatriation to your country of residence.

    fastcover

    		You're covered for your medical transfer or evacuation if you must be transported to the nearest hospital for emergency medical treatment overseas, or be brought back to Australia with appropriate medical supervision.
    InsureandGoDepending on your specific needs, MAPFRE ASSISTANCE (emergency assistance provider for InsureandGo) can coordinate evacuation or repatriation where you are located to a suitable medical facility or back home to Australia, subject to assessment and approval.
    itrekiTrek is backed by First Assistance who will arrange for the following assistance services if you injure yourself overseas or become sick while overseas:
    • Your medical transfer or evacuation if you must be transported to the nearest hospital for emergency medical treatment overseas or be brought back to Australia with appropriate medical supervision
    Skiinsurance.com.auSkiinsurance.com.au is backed by First Assistance who will arrange for the following assistance services if you injure yourself overseas or become sick while overseas:
    • Your medical transfer or evacuation if you must be transported to the nearest hospital for emergency medical treatment overseas or be brought back to Australia with appropriate medical supervision

    Tick

    		Depending on your specific needs, MAPFRE ASSISTANCE (emergency assistance provider for Tick Travel Insurance) can coordinate evacuation or repatriation where you are located to a suitable medical facility or back home to Australia, subject to assessment and approval.

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    Travel Insurance Saver

    		Travel Insurance Saver covers you under Section C of the policy for evacuation and repatriation costs.
    Travel InsuranzYou are covered up to the amount shown in the schedule of cover for necessary and reasonable costs incurred as a result of your bodily injury, illness or death during your trip in respect of:
    • Emergency medical, surgical and hospital treatment and transportation. At the sole discretion of underwriters and their representatives, who reserve the right to make the final decision as to whether or not it is medically necessary, this also includes the cost of repatriation to your normal country of residence, by whatever means deemed medically necessary
    virgin money logoVirginVirgin Travel Insurance is backed by Allianz Global Assistance who will arrange for the following assistance services if you injure yourself overseas or become sick while overseas:
    • Your medical transfer or evacuation if you must be transported to the nearest hospital for emergency medical treatment overseas or be brought back to Australia with appropriate medical supervision
    • The return to Australia of your dependants if they are left without supervision following your hospitalisation or evacuation
    Holiday Rescue Travel Insurance

    Holiday Rescue

    		You're covered under the Emergency Medical Evacuation benefits if Holiday Rescue decides that you need to return to Australia or move to another hospital for treatment. This covers;
    • For transport
    • for necessary medical assistance and/or non-medical assistance; and
    • to bring dependants named on your certificate of insurance back to Australia if they're left unsupervised.

    Webjet

    		For emergency assistance anywhere in the world at any time, Allianz Global Assistance is only a telephone call away. The team will help with medical problems, locating nearest medical facilities, your evacuation home, locating nearest embassies and consulates, as well as keeping you in touch with your family and work in an emergency.
    AllClear MAPFRE Assistance must be contacted immediately in the event of a serious injury, illness or hospitalisation, where repatriation has to be considered.
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    Australia Post

    		If you suffer a Disabling Injury, Sickness or Disease the insurer will pay the usual and customary cost of medical treatment, ambulance transportation and emergency dental treatment provided outside Australia by or on the advice of a qualified medical practitioner or dentist.
    Insure4less

    The expenses may include, but are not limited to, medical and hospital expenses, ambulance costs, evacuation, repatriation and other transport costs.

    MedibankYou are covered for the usual and customary cost of medical treatment, ambulance transportation, and emergencyGo to site
    Online TravelIf you are hospitalised, you, or a member of your travelling party, MUST contact Allianz Global Assistance as soon as possible. If you do not, then to the extent permitted by law, we will not pay for these expenses or for any evacuation or airfares that have not been approved or arranged by Allianz Global Assistance.
    zoom logoZoomFirst Assistance will provide the following services if you injure or become sick overseas:
    • Arrange access to a medical adviser for emergency medical treatment while you are overseas.
    • Arrange medical transfer if you need to be transported to the nearest overseas hospital for emergency medical treatment or evacuation if you need to be brought back to Australia with appropriate medical supervision.
    • Provide reasonable expenses for emergency hospitalisation that may be required while you are overseas.
    • Pass on messages to your family or employer in case of an emergency
    • Arrange for your accompanying dependants to return to Australia if they are left without supervision during your journey.

    ahm

    		If You suffer a Disabling Injury, Sickness or Disease We will pay the usual and customary cost of medical treatment, ambulance transportation and emergency dental treatment which is provided outside Australia by or on the advice of a qualified medical practitioner or dentist.

    This also includes the usual and customary cost of emergency repatriation or evacuation. In all cases the cost of evacuation or to bring You back to Australia will only be met if Your claim is approved by Us and it was arranged by and deemed necessary by Our emergency assistance network.

    		Go to site
    World CareWorldCare is backed by Allianz Global Assistance who will arrange for the following assistance services if you injure yourself overseas or become sick while overseas:
    • Your medical transfer or evacuation if you must be transported to the nearest hospital for emergency medical treatment overseas or be brought back to Australia with appropriate medical supervision
    • The return to Australia of your dependants if they are left without supervision following your hospitalisation or evacuation

    What is repatriation insurance?

    Repatriation is the act of returning someone to their place of origin. In the context of travel insurance, it means returning someone to their home country after they have suffered an illness or injury overseas. Repatriation insurance typically covers:

    • Emergency evacuation or repatriation. This covers you for emergency medical transportation, either to return you to your home country or to transport you to the nearest overseas hospital or medical facility (such as being airlifted out of the mountains after a skiing accident).
    • Emergency reunion. This pays for a friend or family member to be by your bedside if you are medically evacuated. The benefit will normally pay to fly them to wherever you are and pay for their accommodation and living expenses while they are with you.
    • Repatriation of remains. Repatriation insurance covers the cost of returning your mortal remains to your home country if you pass away while overseas.
    • Travel assistance. This provides a range of services for minor problems experienced overseas such as help with translation, lost documents and emergency prescriptions.

    Why is it important to have?

    Medical evacuation and repatriation cover could save your life one day. Without it, you could find yourself with a massive bill that you might spend years or even the rest of your life paying off.

    For example, medical evacuations from the USA to Australia typically cost anywhere from $75,000 to $300,000, due in part to the distance involved. Even a medical evacuation from somewhere much closer to home, like Bali, can cost up to $60,000.

    Why so expensive? The reason is usually because you can’t just be put on the next commercial flight home. You might need to travel by special air ambulance, have access to expensive medical equipment and be escorted by medical personnel; all of which can add up to a lot of money in a very short time.

    And that’s why you should have adequate repatriation and medical evacuation cover (ideally up to $500,000), particularly if you are planning to travel somewhere remote where the nearest medical assistance is a long way away.

    What does repatriation and medical evacuation actually cover?

    Repatriation cover is only for serious and life-threatening illnesses and injuries. Broken bones, while serious, don’t usually require medical evacuation, unless you are in a remote area with no medical facilities (such as skiing off-piste).

    Emergency medical evacuation is for removing you to the nearest suitable medical facility if what’s available locally is limited or non-existent. It can be in an ambulance, a helicopter or medical aircraft, depending on the facilities available, and the degree of urgency associated with your injury or illness.

    Repatriation to your country of origin is reserved for situations where you are suffering from a long-term illness or injury and have been deemed unfit to travel by a doctor, meaning you would be better off (physically and financially) recovering at home. Typical repatriation and medical evacuation cover includes:

    • Access to emergency medical treatment
    • Transport to the nearest overseas hospital or back to Australia with appropriate medical supervision
    • A guarantee of payment for emergency hospital expenses
    • Assistance with contacting friends and family back home
    • Assistance with returning unaccompanied dependents to Australia

    What won’t I be covered for?

    There are some general exclusions that apply to repatriation cover (circumstances in which cover will not be provided). These include:

    • Your return flight to Australia – the insurer will use your return ticket to help recover costs. If you don’t have a return ticket, you will be charged for a one-way economy ticket.
    • Costs you incur by continuing your trip after being declared unfit to travel and refusing to be repatriated
    • Costs associated with an undeclared or unapproved pre-existing medical condition
    • Costs you incur once you arrive back home in Australia

    Repatriation from a cruise

    Cruising is a type of travel where repatriation cover is particularly important to have. Your cruise ship has only limited medical facilities onboard and the nearest hospital may be many hundreds of kilometres away. This means that if you have a heart attack or fall seriously ill, you will have to be airlifted to the nearest land hospital, and this can be an extremely costly service that isn’t covered by any kind of health insurance.

    Having repatriation and medical evacuation cover will give you the peace of mind knowing that if something happens to you at sea, you’ll get the best attention in the fastest time and won’t be faced with a bill for tens or even hundreds of thousands of dollars when you get back home.

    Role of a travel insurance emergency assistance team overseas

    Most travel insurance companies have their own overseas medical emergency assistance service or employ such a service to act on their behalf. These teams are available 24/7 should you have a medical emergency and can assist by arranging hospital admissions, medical evacuation and emergency medical treatment.

    Their emergency service providers include medical experts who will assess your need for assistance and whether repatriation is required. They are authorised to act on behalf of the insurer, so they are often your first point of contact in a medical emergency. They are also experts in the countries they service and can provide local assistance with a range of matters, including lost documents and emergency prescriptions.

    Because they are your insurer’s representatives in the field, it’s important to follow their instructions, as one of the exclusions most insurers include in their policies is no payment if you ignore the advice of your emergency assistance provider. You must also get authorisation from your insurer before making any arrangements yourself, otherwise your claim may be voided.

    What do I do in a medical emergency overseas?

    How you go about making a claim will depend on the type of incident you are claiming for. If it’s a medical emergency, you must first contact the insurer’s emergency medical assistance provider, who will help arrange appropriate assistance and authorise payment.

    If you are seeking medical treatment for a minimal amount (say, less than $2,000), you might consider paying upfront and claiming it back from your insurer later. But if you require specialist medical treatment, hospitalisation, medical evacuation or repatriation, you must seek authorisation from the medical emergency assistance provider beforehand.

    If you’re claiming for a relatively minor incident, such as lost luggage or a cancelled flight, you can claim online or by mail when you return to Australia. Each insurer has a different deadline, so read your product disclosure statement (PDS) to make sure your claim is lodged on time.

    Five steps to take in an emergency

    If you've experienced a medical emergency overseas you should:

    1. Get yourself to nearest medical facility and seek help
    2. Have your passport handy
    3. Contact your insurer, they will advise you on how to proceed
    4. Do what the doctors tell you and undergo medical treatment
    5. Keep in touch with your travel insurance assistance team

    Apply for travel insurance for medical and emergency repatriation

    Make sure the policy you choose covers you for emergency medical and repatriation. Compare the travel insurance brands in the finder.com.au panel and get covered today.

    Compare policies for repatriation insurance

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    2 Responses

      Default Gravatar
      AnnaJuly 29, 2016

      Cost of evacuation back to Australia from China for patient travelling for medical treatment

      Reply
        Avatarfinder Customer Care
        RichardAugust 1, 2016Staff

        Hi Anna,,

        Thanks for you question. finder.com.au is a comparison service and does not have access o this sport of information. You should contact your insurer about medical evacuation.

        All the best,
        Richard

        Reply
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