Virgin Mobile offers a range of phone handsets and SIM-only products for smartphone users.
What services do Virgin Mobile contract plans offer?
Virgin Mobile’s contract services run on parent company Optus’ 4G networks, dropping to 3G depending on coverage areas. You can opt for a wide range of handsets, from premium models to more budget-centric fare on contract over 24 months, as well as SIM-only plans where you provide the handset and Virgin Mobile provides the phone service over either 12 month or month-to-month terms.
How much do Virgin Mobile contract plans cost?
Virgin Mobile’s primary contract plans revolve around adding a smartphone handset of your choice to a 24 month contract term. For most phones, especially at the lower contract tiers you’ll pay a handset repayment fee monthly that covers the cost of the device and varies depending on your choice of phone.
Virgin Mobile’s contract plans start at $30 per month with $300 worth of credit for standard national calls and texts and 500MB of data. Calls and texts to other Virgin Mobile customers are unlimited, but calls to other phones in Australia are charged at 98c per minute with a 40c flagfall. Texts to non-Virgin Mobile devices are charged at 28c each and excess data usage incurs a flat $10 charge per extra GB of data. All plan tiers above $30 per month include unlimited standard national calls and texts and an upwards sliding scale of data inclusions.
Virgin Mobile’s 12-month SIM only plans are sold at $30, $40 and $50 per month tiers. All tiers include unlimited standard national calls and texts, with increasing data inclusions at higher recharge tiers. 12 Month SIM-only plans also include a quantity of international calling credit rising from $50 at the low end up to $300 at the top tier; call costs for international calls vary depending on the location you’re calling.
If you opt for Virgin Mobile’s month-to-month contract tier, the pricing tiers are identical to the 12 month plans at $30, $40 and $50 per month with unlimited standard national calls and texts as well as international call credit. Data inclusions are typically slightly lower on the month-to-month plans, however.
What extras do Virgin Mobile contract plans offer?
Virgin Mobile’s market positioning is very much as the more affordable partner to parent company Optus Mobile’s plans, and as such you’re not offered the larger suite of extras such as EPL coverage on Virgin Mobile. However, many plans above the entry level tiers provide music streaming with no additional data charges for Spotify, Google Play Music, Pandora and iHeartRadio listeners. Selected plans include unlimited standard international calls to UK, USA, NZ, China, India, Canada & Singapore, typically at the higher end plan tiers.
What excess charges could I face on these plans?
Most, but not quite all of Virgin Mobile's plans include unlimited standard national calls and texts. For its entry level $30/month plan (excluding handset repayments) you instead get $300 of call credit, with calls priced at $2.36 for a 2 minute standard national call, and texts charged at 28c each. If you go through your $300 credit in a given contract month, you'll incur that pro-rated cost for each call you make or text you send.
Even for the plans that include unlimited standard calls and texts, there are charges for some specific call types. Premium call and SMS services as well as calls to satellite phones are not considered "standard" calls and will incur additional service charges that will be added to your monthly mobile bill.
All of Virgin Mobile's contract and SIM-only plans include a data quota, but once you exceed that quota you will start to rack up excess usage charges. Data is charged at a flat $10 per GB of usage or part thereof. So if you have 4GB and you use 4.1GB, you'll hit an additional $10 charge, but you won't hit that charge again until you tip over the 5GB limit, because it's charged once you start an additional GB each time.
Virgin Mobile's highest tier contract plans do include unlimited international calls to a selection of countries, but if you're calling other countries or working on a lower tier plan, you'll have to pay Virgin Mobile's standard international calling rates, which vary by destination.
If you roam with your Virgin Mobile contract phone, you'll incur roaming charges. Virgin Mobile sells roaming data packs for use in a selection of countries, with pricing ranging from $25 to $100 for a 30 day roaming pack. Outside of those countries, however, you'll have to pay Virgin Mobile's ad-hoc roaming rates for calls, texts and data. You can find the full details of Virgin Mobile's roaming rates on its roaming page.
Virgin Mobile customers who decide to leave their contracts early will incur a cancellation fee, calculated on a pro-rated basis depending on their final month, plus any outstanding handset repayment fees, which will vary by handset type.