Free calls to Ukraine from Telstra, Optus + more

Posted: 3 March 2022 5:04 pm
News
ukraine mobile services_finder_supplied_1800x1000

You won't need to worry about running up your bill as you try to stay connected with loved ones in Ukraine and surrounding areas.

With the events unfolding in Ukraine, if you have family, friends or loved ones living there right now, it's never been more important to keep in touch.

Major Australian telcos are offering ways to help you stay in contact.

Which Australian telcos are providing support?

All of Australia's biggest telcos and many smaller providers are offering free calls to Ukraine, including the following:

Keep the following in mind:

  • Calls to Ukraine might not go through immediately, so you might need to try a couple of times.
  • If you see charges on your bill, or you have any questions about these policies, please contact your provider using the official contact information on their website.

Telstra - Free calls to Ukraine and surrounding areas

Telstra is making it free for people on Telstra home phone and Telstra postpaid plans to call not just Ukraine, but also surrounding countries in line with refugee movement.

Telstra customers can call the following countries for free for the next month:

  • Ukraine
  • Poland
  • Hungary
  • Moldova
  • Slovakia
  • Romania

In addition, international roaming is now free for any Telstra customers in Ukraine from 1 February until 31 March.

Optus - Free calls and texts to Ukraine

Optus postpaid consumers and business customers will be able to make free calls and send texts to Ukraine for free until 13 March 2022, with that likely to be extended.

The company is also waiving international roaming charges in Ukraine until at least 13 March.

TPG/Vodafone - Free calls to Ukraine

The TPG/Vodafone family of brands (including iiNet, Internode, Lebara, felix, Westnet and Kogan) will make calls to Ukraine free from 4 March for postpaid and currently active prepaid customers.

The company has said that some customers may end up seeing charges on their bill and encourages those people to contact customer support to get them removed.

amaysim - Free calls and texts to Ukraine

amaysim customers will get credited back for calls and SMS to Ukraine during March, with the company monitoring the situation in case an extension is required.

Boost Mobile - Free calls and texts to Ukraine and surrounds

Boost Mobile is offering free calls and texts to Ukraine and selected countries until the end of March. Countries include:

  • Ukraine
  • Hungary
  • Moldova
  • Poland
  • Romania
  • Slovakia

ALDImobile - Free calls and texts to Ukraine and surrounding areas

ALDImobile is offering free calls and SMS to Ukraine and selected surrounding countries for a limited time. It hasn't specified an end-date for this offer so keep a look out for any updates from the provider.

The countries it includes are:

  • Ukraine
  • Hungary
  • Moldova
  • Poland
  • Romania
  • Slovakia

Calls and texts made to the following countries won't appear on your mobile log since they won't be charged.

Belong - Free calls to Ukraine and surrounding areas

Belong is giving its customers free calls to the following countries until 14 March 2022:

  • Ukraine
  • Moldova
  • Poland
  • Romania
  • Slovakia

Woolworths Mobile - Free calls and texts to Ukraine and surrounding areas

For the entire month of March, all active Woolworths Mobile customers will be able to call and SMS the following countries for free:

  • Ukraine
  • Hungary
  • Moldova
  • Poland
  • Romania
  • Slovakia

Dodo and iPrimus - Free calls to Ukraine and surrounding areas from home phones and mobiles

The Vocus Group owns both Dodo and iPrimus so the 2 providers share the package for its customers. Until 4 April 2022, Dodo and iPrimus are offering free calls to Ukraine and 5 of its surrounding countries.

This includes calls made from home phones (VoIP services only) and mobiles.

The countries it covers are:

  • Ukraine
  • Hungary
  • Moldova
  • Poland
  • Romania
  • Slovakia

mate - Free calls to Ukraine and surrounds

mate mobile customers will be granted free calls to Ukraine, Hungary, Moldova, Poland, Romania and Slovakia.

Exetel - Free calls, texts and MMS to Ukraine and surrounds

Until further notice, Exetel customers will receive free international calls, SMS and MMS to Ukraine and the following surrounding countries:

  • Hungary
  • Moldova
  • Poland
  • Romania
  • Slovakia

Goodtel - Free calls and texts to Ukraine

All calls and texts to Ukraine for Goodtel customers will be made free of charge until further notice.

Other ways to support Ukraine

As well as staying in touch with friends and family, there are plenty of other ways to help the people of Ukraine.

We have a handy guide on how to donate money to various pertinent causes and information on how to avoid scams when donating.

Note: We updated this guide on 10 March 2022 with Boost Mobile's offer of free calls to Ukraine and surrounding countries.

Latest mobile plan deals on Finder

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.
Go to site