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Westpac Customer Service Contact Numbers

Need help with your credit card?

If you're a Westpac customer, whether you're in Australia or overseas, Westpac has made it very easy to keep in touch when you need it most.

Westpac customer service phone numbers

If your credit card is lost or stolen, you have an enquiry about a rewards account, you have an emergency question about using your card overseas, or you have any other questions about your banking with Westpac, use the contact details in the table below.

Personal banking

Cards1300 651 089
Altitude Rewards
(Monday to Friday: 8:00am-8:00pm)
Within Australia: 1300 887 820
From overseas: + 61 2 9352 3130
American Express Westpac Altitude Platinum1300 012 702
American Express Westpac Altitude Black1300 012 705
Black Card
(24 hours a day, 7 days a week)
Within Australia: 1300 651 999
From overseas: (+61 2) 9155 7711
Gold Card
(Monday to Friday: 8:00am-8:00pm)
1300 367 228
Platinum Card
(24 hours a day, 7 days a week)
Within Australia: 1300 859 100
From overseas: (+61 2) 9155 7722
Emergency card services
Lost or stolen cards and fraudulent activity
(24 hours a day, 7 days a week)
Within Australia: 1300 651 089
From overseas: (+61 2) 9155 7700

Business banking

Cards132 032
Altitude Business & BusinessChoice Card application enquiries132 142
Other Business, Corporate & Purchasing Card enquiries1300 650 107

Telephone, Online and Mobile banking

Telephone Banking
(Monday to Sunday: 8:00am - 8:00pm)
Personal: 132 032
Business: 132 142
From overseas(+61 2) 9155 7700
For technical support1300 655 505
Online & Mobile Banking1300 655 505
From overseas(+61 2) 9155 7700

Westpac's 24-hour customer service

The Westpac customer service lines are open and available to help you with any problems or advice whenever you need it most. They understand that not everyone has the opportunity to call during the small window of banking business hours, so the customer service phone numbers are available to help you at a time that is convenient to you.

The Westpac customer service department is authorised to help travellers overseas if their card is lost or stolen by allowing them to access up to $500. This Emergency Cash Advance amount is subject to your own card's available credit limit.

Westpac prides itself on making sure customers have access to contact phone numbers and assistance at times when it's convenient for the customer. If ever you find you need assistance with your card, keep a list of Westpac phone numbers handy. You never know when you might need it most.

Comparison of Westpac credit cards

Rates last updated May 26th, 2018
Name Product Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee Product Description
Westpac Low Rate - Online Offer
13.49% p.a.
0% p.a. for 26 months with 2% balance transfer fee
$0 p.a. annual fee for the first year ($59 p.a. thereafter)
Take advantage of 0% p.a. for 26 months on balance transfers with a one-time 2% balance transfer fee and a $0 first year annual fee.
Westpac Altitude Platinum Card
20.24% p.a.
$150 p.a.
Earn 60,000 bonus Altitude or Qantas Points when you spend $3,000 within 90 days of card approval. Plus, complimentary insurances.
Westpac 55 Day Platinum Credit Card
19.84% p.a.
0% p.a. for 20 months with 2% balance transfer fee
$0 p.a. annual fee for the first year ($90 p.a. thereafter)
Receive a 20 month balance transfer offer, up to 55 days interest-free on purchases, a platinum concierge service and a $0 first year annual fee.
Westpac Altitude Black - Qantas
20.24% p.a.
$250 p.a.
Earn 80,000 bonus Qantas Points when you spend $5,000 on eligible purchases. Plus, 2 yearly Qantas Club lounge invitations.
Westpac Altitude Black
20.24% p.a.
$250 p.a.
Earn 80,000 bonus Altitude Points when you spend $5,000 on eligible purchases. Plus, 2 yearly Priority Pass lounge invitations.
Westpac 55 Day credit card
19.84% p.a.
0% p.a. for 20 months with 2% balance transfer fee
$0 p.a. annual fee for the first year ($30 p.a. thereafter)
Receive up to 55 days interest-free on purchases, a 0% p.a. interest rate for 20 months on balance transfers and a $0 first year annual fee.
American Express Westpac Altitude Black Bundle - Qantas
20.24% p.a.
$499 p.a.
Up to 120,000 bonus Qantas Pts when you meet the criteria with a Mastercard (issued & serviced by Westpac) & Amex (issued & serviced by Amex).
American Express Westpac Altitude Black Bundle
20.24% p.a.
$449 p.a.
Up to 120,000 bonus Altitude Pts when you meet the criteria with a Mastercard (issued & serviced by Westpac) & Amex (issued & serviced by Amex).
American Express Westpac Altitude Platinum Bundle
20.24% p.a.
$199 p.a.
Up to 75,000 bonus Altitude Points when you meet the criteria with this dual Visa (issued & serviced by Westpac) & Amex (issued & serviced by Amex).
American Express Westpac Altitude Platinum Bundle - Qantas
20.24% p.a.
$249 p.a.
Up to 75,000 bonus Qantas Points when you meet the criteria with this dual Visa (issued & serviced by Westpac) & Amex (issued & serviced by Amex).
Westpac Low Rate Card
13.49% p.a.
0% p.a. for 24 months with 2% balance transfer fee
$59 p.a.
Offers a 0% for 24 month balance transfer option, up to 55 days interest-free on purchases and a competitve 13.49% p.a. purchase interest rate.
Westpac Lite Card
9.90% p.a.
$108 p.a.
Keep credit card costs low with a maximum credit limit of $4,000, a 9.9% p.a. purchase interest rate and no foreign transaction fees.
Westpac BusinessChoice Rewards Platinum Credit Card
18.99% p.a.
$150 p.a.
Earn 40,000 bonus points, up to 0.67 Qantas Points per $1 spent on eligible purchases. Plus, receive up to 45 interest-free days on purchases.
Westpac Altitude Business Platinum Credit Card
0% p.a. for 12 months (reverts to 20.24% p.a.)
4.99% p.a. for 12 months
$0 p.a. annual fee for the first year ($200 p.a. thereafter)
Earn uncapped point and enjoy a waived annual fee for the first year. Plus, 0% p.a. for 12 on purchases.
Westpac Altitude Business Gold Credit Card
0% p.a. for 12 months (reverts to 20.24% p.a.)
4.99% p.a. for 12 months
$0 p.a. annual fee for the first year ($150 p.a. thereafter)
Enjoy 0% interest for 12 months on purchases and a $0 first year annual fee.

Compare up to 4 providers

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Related Posts

Credit Card Offers

Important Information*
Westpac Low Rate - Online Offer
Westpac Low Rate - Online Offer

Interest rate

13.49

Annual fee

59
HSBC Platinum Credit Card
HSBC Platinum Credit Card

Interest rate

19.99

Annual fee

129
NAB Low Fee Card
NAB Low Fee Card

Interest rate

19.74

Annual fee

30
Citi Platinum Credit Card - 100k Bonus Points
Citi Platinum Credit Card - 100k Bonus Points

Interest rate

20.99

Annual fee

149

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130 Responses

  1. Default Gravatar
    FriedrichMay 9, 2018

    Please provide phone number of the WESTPAC retention department

    • Staff
      NikkiMay 9, 2018Staff

      Hi Friedrich,

      Thanks for your message and for visiting finder – the leading comparison website & general information service built to give you advice in your buying decision needs. How are you doing today?

      The number for Westpac’s Retention Department is not disclosed by the provider. What you can do is call the main number of Westpac and have them connect you to the Rententions Dept.

      Hope this helps! Feel free to message us anytime should you have further questions.

      Cheers,
      Nikki

  2. Default Gravatar
    GordonFebruary 18, 2018

    Needing a code for cardless cash and my internet banking has been blocked

    • Staff
      JonathanMarch 7, 2018Staff

      Hi Gordon, thanks for your inquiry!

      Please note you have reached finder and not Westpac, please contact them directly at a local branch or cal them on 13 20 32.

      Best,

      Jonathan

  3. Default Gravatar
    simonJanuary 22, 2018

    I need a westpac card replacement but I am too busy to go into a westpac branch what do i do

    • Staff
      RenchJanuary 23, 2018Staff

      Hi,

      Thanks for reaching out to us. Please note that we are not affiliated with Westpac or any company we feature on our site and so we can only offer you general advice.

      You may request a card replacement with Westpac by visiting their official site. Please click here then click on ‘Report now’ button on their site.

      Westpac will mail a replacement card to you or send it to a branch for you to collect. This will take 4 working days in metro areas and 6 working days in regional areas. Once you receive your new card, you will need to transfer any recurring payments to your new card. A courier cost of $40 will be charged to your card for overseas delivery.

      Hope this helps.

      Best regards,
      Rench

  4. Default Gravatar
    JoeJuly 24, 2017

    I have had fraudulent activities going on within my savings accounts, All of them. Thus leaving me not just zero funds but thousands in debt in total. I have phoned the fraud teams TEAMS, yes, all of them and I’m left bewildered by the poor customer service operators and the fact that not only was I hung up on I was laughed at when I called back. I am loosing my mind with frustration and even after receiving a payment this morning, remain in debt. I have a 8 week old child and OBVIOUSLY need my income. As a government pension is my only income and a small amount I find it absolutely necessary for general day to day needs. Now I am aware that even if I’m in debt to bank, the bank can only take 10% of a government payments and my WHOLE payment has been consumed with your fraud team leaving me helpless. How do I get money now AS IN AT THIS HOUR to buy nappies for my child.

    • Default Gravatar
      JonathanAugust 3, 2017

      Hello Joe,

      Thank you for your inquiry.

      You need to coordinate with your bank on addressing the fraud transactions. Remember that you don’t pay for them unless they are proven to be a valid charge. Each lender has their own dispute resolution process, so be ready with your documents or references for this matter. It usually takes several weeks or months for a lender to resolve this, especially if the magnitude is larger like in the case of identity fraud. If you are unable to get solid assistance by talking with them on the phone, you can visit the branch and prepare a dispute letter. Ask them to sign the dispute letter as an acknowledgment before you walk out.

      Garnishment of your pension due to debt in the bank can happen if it’s a valid charge after a lawful collection process has been done. If you incurred this debt due to “fraud” then it sounds to me that you failed to work with them on the earlier part of the dispute process.

      You may escalate this matter to an Ombudsman for a review, if you’re saying you’re being laughed at and that’s not too late to do. In the event that this get resolves on your favor, you need to advise the lender to update any default or negative listing that was reported to your credit file.

      Hope this helps.

      Cheers,
      Jonathan

  5. Default Gravatar
    SimonJuly 2, 2017

    I paid lumobile for a service which they done on friday on my car’by debit mastercard – does the money come out of my account straight away

    • Staff
      DanielleJuly 4, 2017Staff

      Hi Simon,

      Thank you for contacting finder. We are a comparison website and general information service, we’re more than happy to offer general advice.

      According to Westpac, the funds are taken out of your account as soon as the transaction is processed by the merchant.

      I hope this helps.

      Cheers,
      Danielle

  6. Default Gravatar
    CateJune 8, 2017

    Hi,

    Is it possible to find out the drawer of a cheque by contacting the WBC branch where the drawer’s account is held, if I have the cheques number, amount and branch details but not the drawer’s name? According to my bank, which dishonoured the cheque, the account has been closed.

    Thanks.

    • Staff
      LiezlJune 8, 2017Staff

      Hi Cate,

      Thanks for your question.

      It’s unlikely that Westpac will provide you any information about the cheque drawer as banks are duty bound keep their customer’s account details confidential. Besides, you will need more details like an account number for them to identify the account holder. If this cheque entered your account, your bank will have the drawer’s details. I suggest you verify this with your bank.

      I hope this has helped.

      Cheers,
      Liezl

  7. Default Gravatar
    November 2, 2016

    I’m just wondering if some deposits a cheque with the date who is responsible. I got my tax done and the company put the 3/11/2016 when the day they put it in was the 2/11/2016

    • Staff
      MayNovember 3, 2016Staff

      Hi Sarah,

      Thanks for your question.

      You’d be best to go back to the company that issued the cheque to correct the date on it or issue you another cheque.

      Cheers,
      May

  8. Default Gravatar
    PeterOctober 20, 2016

    I would like an appointment at Westpac Karingal Shopping Center branch at Saturday morning (22/10/16) to discuss about mortgage.

    • Staff
      JasonOctober 20, 2016Staff

      Hi Peter.

      Thank you for your inquiry.

      Please contact Westpac Karingal branch at 0397884466 to set an appointment with them. They are open during Saturdays from 9:30am till 1:00pm.

      Cheers,
      Jason

  9. Default Gravatar
    September 20, 2016

    is this the correct address?
    CARDS CUSTOMER SERVICE
    Westpac Banking Corporation
    GPO Box 18
    SYDNEY NSW 2001

    • Staff
      SallySeptember 20, 2016Staff

      Hi Stephen,

      Thanks for your question.

      Yes, that is correct. The head office is located at 75 Kent Street Sydney NSW 2000.

      Alternatively, you can get in contact with Westpac on 132 032.

      I hope this has helped.

      Cheers,

      Sally

  10. Default Gravatar
    breeJanuary 26, 2016

    Hello I was just enquiring about what time my payment would go in today due to it been a public holiday. Its a centrelink payment???

    • Staff
      SallyJanuary 27, 2016Staff

      Hi Bree,

      Thanks for your question.

      You have come through to finder.com.au, not Westpac.

      You can contact Westpac to confirm when you can expect your payment on 13 20 32.

      I hope this has helped.

      Cheers,

      Sally

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