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Westpac Customer Service Contact Numbers

Need help with your credit card?

If you're a Westpac customer, whether you're in Australia or overseas, Westpac has made it very easy to keep in touch when you need it most.

Westpac customer service phone numbers

If your credit card is lost or stolen, you have an enquiry about a rewards account, you have an emergency question about using your card overseas, or you have any other questions about your banking with Westpac, use the contact details in the table below.

Cards1300 651 089
Altitude Rewards Centre (8am-8pm Mon-Fri)1300 887 820
Black Card enquiries (within Australia)
(24 hours a day, 7 days a week)
1300 651 999
Black Card enquiries (outside Australia)
(24 hours a day, 7 days a week)
(+61 3) 6345 1999
Gold Card enquiries1300 367 228
Platinum and Platinum Plus Card enquiries
(24 hours a day, 7 days a week)
1300 859 100
All Other Cards1300 130 961
From overseas(+61 3) 6345 1146
Emergency card services (24 hours a day, 7 days a week)
Lost or stolen cards and fraudulent activity1300 651 089
From overseas(+61 2) 9293 9270

Telephone Banking132 032
From mobile(02) 9293 9262
From overseas(+61 2) 9293 9270
For technical support1300 655 505

Online & Mobile Banking1300 655 505
From overseas(+61 2) 9293 9270

Westpac's 24-hour customer service 24 hours

The Westpac customer service lines are open and available to help you with any problems or advice whenever you need it most. They understand that not everyone has the opportunity to call during the small window of banking business hours, so the customer service phone numbers are available to help you at a time that is convenient to you.

The Westpac customer service department is authorised to help travellers overseas if their card is lost or stolen by allowing them to access up to $500. This Emergency Cash Advance amount is subject to your own card's available credit limit.

Westpac prides itself on making sure customers have access to contact phone numbers and assistance at times when it's convenient for the customer. If ever you find you need assistance with your card, keep a list of Westpac phone numbers handy. You never know when you might need it most.

Compare Westpac Bank Credit Cards

Rates last updated November 19th, 2017
Name Product Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee Product Description
Westpac Low Rate Card - Online Only Balance Transfer Offer
13.49% p.a.
0% p.a. for 24 months with 2% balance transfer fee
$59 p.a.
Take advantage of 0% p.a. for 24 months on balance transfers with a 2% balance transfer fee when you apply online by 31 January 2018.
Westpac Lite Card
9.90% p.a.
$108 p.a.
Keep credit card costs low with a maximum credit limit of $4,000 and no foreign transaction fees.
Westpac 55 Day Platinum Credit Card
19.84% p.a.
0% p.a. for 20 months with 2% balance transfer fee
$0 p.a. annual fee for the first year ($90 p.a. thereafter)
Receive up to 55 days interest-free on purchases, platinum concierge service and extended complimentary insurance cover.
Westpac Low Rate Card
13.49% p.a.
0% p.a. for 20 months with 2% balance transfer fee
$59 p.a.
Receive up to 55 days interest-free on purchases if you pay your balance in full. Plus, the convenience of the Westpac mobile banking app.
Westpac 55 Day credit card
19.84% p.a.
0% p.a. for 20 months with 2% balance transfer fee
$0 p.a. annual fee for the first year ($30 p.a. thereafter)
Receive up to 55 days interest-free on purchases, the ability to use Samsung Pay and an additional cardholder for no cost.
Westpac Altitude Platinum Card
20.24% p.a.
$150 p.a.
Earn 60,000 bonus Altitude Points when you spend $3,000 on eligible purchases.
Westpac Altitude Black
20.24% p.a.
$250 p.a. annual fee for the first year ($395 p.a. thereafter)
Earn 80,000 bonus Altitude points when you reach a minimum spend of $5,000 on eligible purchases.
Westpac Altitude Card
20.24% p.a.
$100 p.a.
Get up to $20 off every 3rd Uber ride and earn Altitude Rewards or Qantas points on your everyday spending.
Westpac BusinessChoice Rewards Platinum Credit Card
18.99% p.a.
$150 p.a.
Earn up to 0.67 Qantas Points per $1 spent on eligible purchases and receive up to 45 interest-free days on purchases.
Westpac Altitude Business Platinum Credit Card
0% p.a. for 12 months (reverts to 20.24% p.a.)
4.99% p.a. for 12 months
$0 p.a. annual fee for the first year ($295 p.a. thereafter)
Earn uncapped points up to 3 Altitude Points per $1 spent. Receive complimentary insurance and a personal 24/7 concierge service.
Westpac Altitude Business Gold Credit Card
0% p.a. for 12 months (reverts to 20.24% p.a.)
4.99% p.a. for 12 months
$0 p.a. annual fee for the first year ($150 p.a. thereafter)
Earn up to 2 reward points for every $1 spent up to 20,000 per statement. Plus receive complimentary insurance and easy tax reporting.

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124 Responses

  1. Default Gravatar
    JoeJuly 24, 2017

    I have had fraudulent activities going on within my savings accounts, All of them. Thus leaving me not just zero funds but thousands in debt in total. I have phoned the fraud teams TEAMS, yes, all of them and I’m left bewildered by the poor customer service operators and the fact that not only was I hung up on I was laughed at when I called back. I am loosing my mind with frustration and even after receiving a payment this morning, remain in debt. I have a 8 week old child and OBVIOUSLY need my income. As a government pension is my only income and a small amount I find it absolutely necessary for general day to day needs. Now I am aware that even if I’m in debt to bank, the bank can only take 10% of a government payments and my WHOLE payment has been consumed with your fraud team leaving me helpless. How do I get money now AS IN AT THIS HOUR to buy nappies for my child.

    • Default Gravatar
      JonathanAugust 3, 2017

      Hello Joe,

      Thank you for your inquiry.

      You need to coordinate with your bank on addressing the fraud transactions. Remember that you don’t pay for them unless they are proven to be a valid charge. Each lender has their own dispute resolution process, so be ready with your documents or references for this matter. It usually takes several weeks or months for a lender to resolve this, especially if the magnitude is larger like in the case of identity fraud. If you are unable to get solid assistance by talking with them on the phone, you can visit the branch and prepare a dispute letter. Ask them to sign the dispute letter as an acknowledgment before you walk out.

      Garnishment of your pension due to debt in the bank can happen if it’s a valid charge after a lawful collection process has been done. If you incurred this debt due to “fraud” then it sounds to me that you failed to work with them on the earlier part of the dispute process.

      You may escalate this matter to an Ombudsman for a review, if you’re saying you’re being laughed at and that’s not too late to do. In the event that this get resolves on your favor, you need to advise the lender to update any default or negative listing that was reported to your credit file.

      Hope this helps.


  2. Default Gravatar
    SimonJuly 2, 2017

    I paid lumobile for a service which they done on friday on my car’by debit mastercard – does the money come out of my account straight away

    • Staff
      DanielleJuly 4, 2017Staff

      Hi Simon,

      Thank you for contacting finder. We are a comparison website and general information service, we’re more than happy to offer general advice.

      According to Westpac, the funds are taken out of your account as soon as the transaction is processed by the merchant.

      I hope this helps.


  3. Default Gravatar
    CateJune 8, 2017


    Is it possible to find out the drawer of a cheque by contacting the WBC branch where the drawer’s account is held, if I have the cheques number, amount and branch details but not the drawer’s name? According to my bank, which dishonoured the cheque, the account has been closed.


    • Staff
      LiezlJune 8, 2017Staff

      Hi Cate,

      Thanks for your question.

      It’s unlikely that Westpac will provide you any information about the cheque drawer as banks are duty bound keep their customer’s account details confidential. Besides, you will need more details like an account number for them to identify the account holder. If this cheque entered your account, your bank will have the drawer’s details. I suggest you verify this with your bank.

      I hope this has helped.


  4. Default Gravatar
    November 2, 2016

    I’m just wondering if some deposits a cheque with the date who is responsible. I got my tax done and the company put the 3/11/2016 when the day they put it in was the 2/11/2016

    • Staff
      MayNovember 3, 2016Staff

      Hi Sarah,

      Thanks for your question.

      You’d be best to go back to the company that issued the cheque to correct the date on it or issue you another cheque.


  5. Default Gravatar
    PeterOctober 20, 2016

    I would like an appointment at Westpac Karingal Shopping Center branch at Saturday morning (22/10/16) to discuss about mortgage.

    • Staff
      JasonOctober 20, 2016Staff

      Hi Peter.

      Thank you for your inquiry.

      Please contact Westpac Karingal branch at 0397884466 to set an appointment with them. They are open during Saturdays from 9:30am till 1:00pm.


  6. Default Gravatar
    September 20, 2016

    is this the correct address?
    Westpac Banking Corporation
    GPO Box 18
    SYDNEY NSW 2001

    • Staff
      SallySeptember 20, 2016Staff

      Hi Stephen,

      Thanks for your question.

      Yes, that is correct. The head office is located at 75 Kent Street Sydney NSW 2000.

      Alternatively, you can get in contact with Westpac on 132 032.

      I hope this has helped.



  7. Default Gravatar
    breeJanuary 26, 2016

    Hello I was just enquiring about what time my payment would go in today due to it been a public holiday. Its a centrelink payment???

    • Staff
      SallyJanuary 27, 2016Staff

      Hi Bree,

      Thanks for your question.

      You have come through to finder.com.au, not Westpac.

      You can contact Westpac to confirm when you can expect your payment on 13 20 32.

      I hope this has helped.



  8. Default Gravatar
    TrevDecember 18, 2015

    I have a query re a new offer from Westpac where they want to replace my existing ‘Ignite’ card with a ‘Platinum’ card.

    I will only accept a response from them in writing but cannot find any fax numbers on the comprehensive Westpac website. Clearly they don’t want written enquiries.

    Would you be able to assist me please with a fax number, or even an email address, for the Westpac Platinum Card area so I may send my written query and evidence?

    Thank you :)

    • Staff
      SallyDecember 21, 2015Staff

      Hello Trev,

      Thanks for your question.

      You can send a fax to the Westpac Sydney head office via this number: +61 2 8253 4128

      Otherwise, you can contact Westpac via email on online@westpac.com.au.

      I hope this has helped.



  9. Default Gravatar
    SunitaNovember 19, 2015

    I am overseas and just made a purchase and paid with my mastercard want to stop this payment to go through how this can be done?

    • Staff
      SallyNovember 19, 2015Staff

      Hi Sunita,

      Thanks for your question.

      You’ll need to contact your provider directly to dispute the transaction if you’d like it cancelled.

      You can contact Westpac from overseas on (+61 2) 9293 9270.



  10. Default Gravatar
    JulieNovember 9, 2015

    I want to change my postal address .. What’s is the best way to do this .. Online or at a branch , I only have credit card account .

    • Staff
      DebbieNovember 10, 2015Staff

      Hi Julie,

      Thank you for your inquiry. You can change your personal details via online, mobile banking app, phone call or going personally to the branch. If you choose to update your details online or through mobile banking app, please make sure you are registered for SMS code.

      The following steps can be made via online:
      1. Sign in to Westpac Online Banking
      2. Select Preferences from the Services & preferences menu
      3. Select Personal details to expand that section
      4. Enter the security code
      5. Edit, add, or delete as needed, then save any changes.

      I hope this helps.

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