Westpac Customer Service Contact Numbers

Need help with your credit card?

Last updated:

If you're a Westpac customer, whether you're in Australia or overseas, Westpac has made it easy to keep in touch when you need it most.

Westpac customer service phone numbers

If your credit card is lost or stolen, you have an enquiry about a rewards account or you have any other questions about your banking with Westpac, use the contact details in the table below.

Personal banking

Cards General enquiries: 1300 651 089
Altitude Rewards
(Monday to Friday: 8:00am-8:00pm)
Within Australia: 1300 887 820
From overseas: + 61 2 9352 3130
American Express Westpac Altitude Platinum 1300 012 702
American Express Westpac Altitude Black 1300 012 705
Black Card
(24 hours a day, 7 days a week)
Within Australia: 1300 651 999
From overseas: (+61 2) 9155 7711
Gold Card
(Monday to Friday: 8:00am-8:00pm)
1300 367 228
Platinum Card
(24 hours a day, 7 days a week)
Within Australia: 1300 859 100
From overseas: (+61 2) 9155 7722
Emergency card services
Lost or stolen cards and fraudulent activity
(24 hours a day, 7 days a week)
Within Australia: 1300 651 089
From overseas: (+61 2) 9155 7700

Business banking

Cards 132 032
Altitude Business & BusinessChoice Card application enquiries 132 142
Other Business, Corporate & Purchasing Card enquiries 1300 650 107

Telephone, Online and Mobile banking

Telephone Banking
(Monday to Sunday: 8:00am - 8:00pm)
Personal: 132 032
Business: 132 142
From overseas (+61 2) 9155 7700
For technical support 1300 655 505
Online & Mobile Banking 1300 655 505
From overseas (+61 2) 9155 7700

customer service representatives

Westpac 24-hour customer service

If you're worried about fraud or want to report a lost or stolen card, you can speak to a Westpac representative at any time by calling the emergency card services number: 1300 651 089 in Australia or (+61 2) 9155 7700 overseas. Alternatively, you can report issues at any time via Internet banking or the Westpac app.

Westpac's other contact numbers have staffed hours both during standard working times and in the evening, usually til 8pm. If ever you find you need assistance with your card, keep a list of Westpac phone numbers handy. You never know when you might need it most.

Westpac App phone calls

The Westpac mobile phone app offers a fast way to contact the relevant customer service team. Once you have downloaded the app, just log in, click on "Contact us" and select the reason for your call. You'll then be put through to the next available Westpac representative. This means you skip the verification process usually required when you make a phone call.

Comparison of Westpac credit cards

Rates last updated November 21st, 2019
Name Product Purchase rate (p.a.) Balance transfer rate Annual fee Product Description
Westpac Low Rate Card
2019 Winner
Westpac Low Rate Card
13.74% p.a.
0% p.a. for 16 months
$59 p.a.
A no frills, low rate card offering 0% p.a. interest on balance transfers for the first 16 months, with no balance transfer fee.
Westpac Altitude Platinum Card - Qantas
20.49% p.a.
$200 p.a.
Get 60,000 bonus Qantas Points when you spend $3,000 in 90 days of approval. Plus, complimentary insurances and a concierge service.
Westpac Altitude Platinum Card
20.49% p.a.
$150 p.a.
Earn 80,000 bonus Altitude Points when you spend $3,000 within 90 days of card approval. Plus, complimentary insurance and a personal concierge service.
American Express Westpac Altitude Platinum Bundle - Qantas
20.24% p.a. (AMEX)

20.49% p.a. (Visa/MC)

$200 p.a. annual fee for the first year ($249 p.a. thereafter)
Up to 75,000 bonus Qantas Points when you meet the criteria with this dual Mastercard (issued by Westpac) & Amex (issued by Amex).
American Express Westpac Altitude Platinum Bundle
20.24% p.a. (AMEX)

20.49% p.a. (Visa/MC)

$150 p.a. annual fee for the first year ($199 p.a. thereafter)
Collect up to 110,000 bonus Altitude Points when you meet T&Cs with Mastercard (issued by Westpac) & Amex (issued by Amex).
Westpac Altitude Black
20.49% p.a.
$250 p.a.
Earn 100,000 bonus Altitude Points when you meet the spend requirement. Plus, 2 yearly Priority Pass lounge invitations.
American Express Westpac Altitude Black Bundle
20.24% p.a. (AMEX)

20.49% p.a. (Visa/MC)

$349 p.a. annual fee for the first year ($449 p.a. thereafter)
Up to 140,000 bonus Altitude Points with Mastercard (issued by Westpac) & Amex (issued & serviced by Amex). T&Cs apply.
American Express Westpac Altitude Black Bundle - Velocity
20.24% p.a. (AMEX)

20.49% p.a. (Visa/MC)

$399 p.a. annual fee for the first year ($499 p.a. thereafter)
Up to 100,000 bonus Velocity Points with Mastercard (issued by Westpac) & Amex (issued & serviced by Amex). T&Cs apply.
Westpac Altitude Black - Velocity
20.49% p.a.
$300 p.a.
Earn 80,000 bonus Velocity Points when you meet the spend requirement. Plus, complimentary seat upgrades and lounge passes.
Westpac Altitude Platinum Card - Velocity
20.49% p.a.
$200 p.a.
Receive 60,000 bonus Velocity Points when you spend $3,000 within 90 days of card approval. Plus, 2 complimentary Economy X Seat Upgrade Vouchers each year.
American Express Westpac Altitude Platinum Bundle - Velocity
20.24% p.a. (AMEX)

20.49% p.a. (Visa/MC)

$200 p.a. annual fee for the first year ($249 p.a. thereafter)
Earn up to 75,000 bonus Velocity Points when you meet the criteria with this dual Mastercard (issued by Westpac) & Amex (issued by Amex).
Westpac Altitude Black - Qantas
20.49% p.a.
$300 p.a.
Earn 80,000 bonus Qantas Points when you meet the spend requirement. Plus, 2 yearly Qantas Club lounge invitations.
American Express Westpac Altitude Black Bundle - Qantas
20.24% p.a. (AMEX)

20.49% p.a. (Visa/MC)

$499 p.a.
Up to 100,000 bonus Qantas Points with Mastercard (issued by Westpac) & Amex (issued & serviced by Amex). T&Cs apply.
Westpac Low Fee Platinum Card
20.09% p.a.
$0 p.a. annual fee for the first year ($90 p.a. thereafter)
Save with a $0 first year annual fee and up to 55 interest-free days on purchases with platinum perks.
Westpac Low Fee Card
20.09% p.a.
$0 p.a. annual fee for the first year ($30 p.a. thereafter)
Receive up to 55 days interest-free on purchases and save with a $0 first year annual fee.
Westpac Lite Card
9.90% p.a.
$108 p.a.
Keep credit card costs low with a maximum credit limit of $4,000, a 9.9% p.a. purchase interest rate and no foreign transaction fees.
Westpac BusinessChoice Rewards Platinum Mastercard
20.24% p.a.
$150 p.a.
Earn 90,000 bonus points, up to 0.5 Qantas Points per $1 spent on eligible purchases. Plus, receive up to 55 interest-free days on purchases.
Westpac Altitude Business Platinum Credit Card
20.24% p.a.
4.99% p.a. for 12 months
$0 p.a. annual fee for the first year ($200 p.a. thereafter)
Receive $300 cashback. Plus, a $0 first year annual fee.
Westpac Altitude Business Gold Mastercard
20.24% p.a.
4.99% p.a. for 12 months
$0 p.a. annual fee for the first year ($150 p.a. thereafter)
Get $250 cashback and enjoy a $0 first year annual fee.

Compare up to 4 providers

Images: ShutterstockBack to top
Was this content helpful to you? No  Yes

Related Posts

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.

140 Responses

  1. Default Gravatar
    MonicaApril 4, 2019

    I’m homeless. I have been waiting on money. You guys can’t even answer a phone. I’m cancelling my account. Had to sleep on streets again last night thank you.

    • Avatarfinder Customer Care
      MaiApril 5, 2019Staff

      Hi Monica,

      Thank you for getting in touch with Finder.

      I’m sorry to hear that you have to sleep on the streets while you are waiting for your money. Must really be frustrating. Just a gentle reminder that we do not represent Westpac. We are a financial comparison website and can help you with general enquiries. The page above has the list of Westpac’s contact numbers that you can dial with the specific department’s schedule. I suggest to contact them when you know that there will be few customers waiting in phone queue (like opening time of the department in the morning) as if you call during peak hours, tendency is you may need to wait for a long wait time before you can get a representative.

      Hope this helps and wishing that you can get in touch with Westpac to get the money that you are waiting from them.

      Kind Regards,
      Mai

  2. Default Gravatar
    BreeMarch 15, 2019

    Can I overdraw my account at a Westpac ATM

    • Avatarfinder Customer Care
      NikkiMarch 16, 2019Staff

      Hi Bree,

      Thanks for getting in touch! A bank overdraft is allowed by Westpac but please take note of the fees involved that can be found on the Westpac website.
      Hope this helps!

      Best,
      Nikki

  3. Default Gravatar
    BarrieOctober 23, 2018

    My computer security will not allow me to apply for a position with Westpac through their site. (?) Can you please provide me with an email address for Westpac so I can deal direct. All avenues I have tried have been unsuccessful. Thank you, Barrie

    • Default Gravatar
      JoelOctober 23, 2018

      Hi Barrie,

      Thanks for leaving a question on finder.

      If your computer is not letting you access secure websites like banking and government websites, you can check if your time and date is correct to the dot. If you are looking to contact Westpac, you can send them a message via the Westpac app on your mobile, on the phone at 13 20 32 or by filling out THIS form.

      Please send me a message if you need anything else. :)

      Cheers,
      Joel

  4. Default Gravatar
    BARRYJune 14, 2018

    WHAT HAS HAPPENED TO THE TELLER MACHINE THAT HAS BEEN LOCATED AT HALLSHEAD , MANDURAH.W.A. FOR MANY YEARS? NO WARNING ABOUT REMOVAL. NEAREST MACHINE IS NOW 5KLMS AWAY . PARKING FOR SIX CARS AT REAR OF BANK .WHAT AJOKE. ANNOYED CUSTOMER OF36 YEARS.TIME TO CHANGE TO BANKWEST?

    • Default Gravatar
      JoelJune 14, 2018

      Hi Barry,

      Thanks for leaving a question on finder. Please note that we are not Westpac and we are a comparison and general information website.

      I understand how you feel. However, it would be best if you can contact Westpac directly by calling the number listed in this page. Westpac is very customer oriented and likes listening to customer concerns. I hope this gets resolved soon.

      Cheers,
      Joel

  5. Default Gravatar
    NinaJune 13, 2018

    Can I get a phone number to contact customer service from Hawaii.

    • Default Gravatar
      JoelJune 13, 2018

      Hi Nina,

      Thanks for leaving a question on finder.

      If you are calling from overseas, please call them up at (+61 2) 9155 7700. Send us a message again if you need anything else.

      Cheers,
      Joel

  6. Default Gravatar
    FriedrichMay 9, 2018

    Please provide phone number of the WESTPAC retention department

    • Avatarfinder Customer Care
      NikkiMay 9, 2018Staff

      Hi Friedrich,

      Thanks for your message and for visiting finder – the leading comparison website & general information service built to give you advice in your buying decision needs. How are you doing today?

      The number for Westpac’s Retention Department is not disclosed by the provider. What you can do is call the main number of Westpac and have them connect you to the Rententions Dept.

      Hope this helps! Feel free to message us anytime should you have further questions.

      Cheers,
      Nikki

  7. Default Gravatar
    GordonFebruary 18, 2018

    Needing a code for cardless cash and my internet banking has been blocked

    • Avatarfinder Customer Care
      JonathanMarch 7, 2018Staff

      Hi Gordon, thanks for your inquiry!

      Please note you have reached finder and not Westpac, please contact them directly at a local branch or cal them on 13 20 32.

      Best,

      Jonathan

  8. Default Gravatar
    simonJanuary 22, 2018

    I need a westpac card replacement but I am too busy to go into a westpac branch what do i do

    • Avatarfinder Customer Care
      RenchJanuary 23, 2018Staff

      Hi,

      Thanks for reaching out to us. Please note that we are not affiliated with Westpac or any company we feature on our site and so we can only offer you general advice.

      You may request a card replacement with Westpac by visiting their official site. Please click here then click on ‘Report now’ button on their site.

      Westpac will mail a replacement card to you or send it to a branch for you to collect. This will take 4 working days in metro areas and 6 working days in regional areas. Once you receive your new card, you will need to transfer any recurring payments to your new card. A courier cost of $40 will be charged to your card for overseas delivery.

      Hope this helps.

      Best regards,
      Rench

  9. Default Gravatar
    JoeJuly 24, 2017

    I have had fraudulent activities going on within my savings accounts, All of them. Thus leaving me not just zero funds but thousands in debt in total. I have phoned the fraud teams TEAMS, yes, all of them and I’m left bewildered by the poor customer service operators and the fact that not only was I hung up on I was laughed at when I called back. I am loosing my mind with frustration and even after receiving a payment this morning, remain in debt. I have a 8 week old child and OBVIOUSLY need my income. As a government pension is my only income and a small amount I find it absolutely necessary for general day to day needs. Now I am aware that even if I’m in debt to bank, the bank can only take 10% of a government payments and my WHOLE payment has been consumed with your fraud team leaving me helpless. How do I get money now AS IN AT THIS HOUR to buy nappies for my child.

    • Default Gravatar
      JonathanAugust 3, 2017

      Hello Joe,

      Thank you for your inquiry.

      You need to coordinate with your bank on addressing the fraud transactions. Remember that you don’t pay for them unless they are proven to be a valid charge. Each lender has their own dispute resolution process, so be ready with your documents or references for this matter. It usually takes several weeks or months for a lender to resolve this, especially if the magnitude is larger like in the case of identity fraud. If you are unable to get solid assistance by talking with them on the phone, you can visit the branch and prepare a dispute letter. Ask them to sign the dispute letter as an acknowledgment before you walk out.

      Garnishment of your pension due to debt in the bank can happen if it’s a valid charge after a lawful collection process has been done. If you incurred this debt due to “fraud” then it sounds to me that you failed to work with them on the earlier part of the dispute process.

      You may escalate this matter to an Ombudsman for a review, if you’re saying you’re being laughed at and that’s not too late to do. In the event that this get resolves on your favor, you need to advise the lender to update any default or negative listing that was reported to your credit file.

      Hope this helps.

      Cheers,
      Jonathan

  10. Default Gravatar
    SimonJuly 2, 2017

    I paid lumobile for a service which they done on friday on my car’by debit mastercard – does the money come out of my account straight away

    • Default Gravatar
      DanielleJuly 4, 2017

      Hi Simon,

      Thank you for contacting finder. We are a comparison website and general information service, we’re more than happy to offer general advice.

      According to Westpac, the funds are taken out of your account as soon as the transaction is processed by the merchant.

      I hope this helps.

      Cheers,
      Danielle

Credit Cards Comparison

Rates last updated November 21st, 2019
Name Product Purchase rate (p.a.) Balance transfer rate Annual fee Product Description
Latitude 28° Global Platinum Mastercard
21.99% p.a.
$0 p.a.
Save with 0% foreign transaction fees on purchases. Plus, complimentary flight delay passes and a global wifi access.
Qantas Premier Platinum
19.99% p.a.
0% p.a. for 18 months
$199 p.a. annual fee for the first year ($299 p.a. thereafter)
Get up to 120,000 bonus Qantas Points (20,000/month) when you spend $1,500/month for the first 6 months.
Citi Clear Platinum Credit Card
0% for 9 months, reverts to 14.99% p.a.
0% p.a. for 9 months
$0 p.a. annual fee for the first year ($99 p.a. thereafter)
Enjoy a $0 first year annual fee and a 0% introductory rate on purchases and balance transfers. Plus, complimentary purchase insurance cover.
Virgin Australia Velocity Flyer Card - Bonus Points Offer
20.74% p.a.
0% p.a. for 18 months
$64 p.a. annual fee for the first year ($129 p.a. thereafter)
Earn up to 70,000 bonus Velocity Points (60,000 in 3 months and 10,000 after first year). Plus, save with 0% p.a. for 18 months on balance transfers.

Compare up to 4 providers

* The credit card offers compared on this page are chosen from a range of credit cards finder.com.au has access to track details from and is not representative of all the products available in the market. Products are displayed in no particular order or ranking. The use of terms 'Best' and 'Top' are not product ratings and are subject to our disclaimer. You should consider seeking independent financial advice and consider your own personal financial circumstances when comparing cards.

Ask a question
Go to site