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Westpac Credit Card Customer Service Contact Numbers

Information verified correct on April 27th, 2017

Need help with your credit card? Call the Westpac customer service hotline for any questions or problems.

If you're a Westpac customer, then keeping a list of Westpac customer service phone numbers handy could be a great way to help protect your accounts. Whether you're in Australia or overseas, Westpac have made it very easy to keep in touch when you need it most.

Westpac customer service phone numbers

Most people only think about calling their bank if a credit card is stolen or lost. While this is a very important time to call your bank, Westpac customer service can help you manage your accounts for many other reasons, too. So whether you have an enquiry about your Altitude Rewards account, your Gold card or have an emergency question about using your Westpac credit card overseas, use the contact details in the table below.

Cards1300 651 089
Altitude Rewards Centre (8am-8pm Mon-Fri)1300 887 820
Black Card enquiries (within Australia)
(24 hours a day, 7 days a week)
1300 651 999
Black Card enquiries (outside Australia)
(24 hours a day, 7 days a week)
(+61 3) 6345 1999
Gold Card enquiries1300 367 228
Platinum and Platinum Plus Card enquiries
(24 hours a day, 7 days a week)
1300 859 100
All Other Cards1300 130 961
From overseas(+61 3) 6345 1146
Emergency card services (24 hours a day, 7 days a week)
Lost or stolen cards and fraudulent activity1300 651 089
From overseas(+61 2) 9293 9270

Telephone Banking132 032
From mobile(02) 9293 9262
From overseas(+61 2) 9293 9270
For technical support1300 655 505

Online & Mobile Banking1300 655 505
From overseas(+61 2) 9293 9270

Westpac's 24-hour customer service westpac logo

The Westpac customer service lines are open and available to help you with any problems or advice whenever you need it most. They understand that not everyone has the opportunity to call during the small window of banking business hours, so the customer service phone numbers are available to help you at a time that is convenient to you.

The Westpac customer service department is authorised to help travellers overseas if their card is lost or stolen by allowing them to access up to $500. This Emergency Cash Advance amount is subject to your own card's available credit limit.

Westpac prides itself on making sure customers have access to contact phone numbers and assistance at times when it's convenient for the customer. If ever you find you need assistance with your card, keep a list of Westpac phone numbers handy. You never know when you might need it most.

Compare Westpac Bank Credit Cards

Rates last updated April 26th, 2017.

View latest updates

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Loan purpose
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Interest Rate (p.a.) Comp Rate^ (p.a.) Application Fee Ongoing Fees Max LVR Monthly Payment
NAB Choice Package Home Loan - 2 Year Fixed (Owner Occupier)
A fixed rate package loan with flexible repayments options. NAB Rewards Points offer available, terms and conditions apply.
3.98% 4.97% $0 $395 p.a. 95% Go to site More info
HSBC Home Value Loan - Resident Owner Occupier only
Enjoy the low variable rate with $0 ongoing fee and borrow up to 90% LVR.
3.75% 3.77% $0 $0 p.a. 90% Go to site More info
Newcastle Permanent Building Society Premium Plus Package Home Loan - New Customer Offer ($150,000+ Owner Occupier, P&I)
Apply for a new owner occupier loan or refinance from another lender and receive this discounted rate.
3.94% 4.32% $0 $395 p.a. 95% Go to site More info
3.74% 3.74% $0 $0 p.a. 80% Go to site More info
CUA Fresh Start Basic Variable Home Loan - Owner Occupier
A basic mortgage with flexible repayments options.
3.99% 4.04% $795 $0 p.a. 90% Go to site More info
Greater Bank Great Rate Discount Variable with Family Pledge Home Loan - Up to 110% LVR
Discounted rate available with family pledge loans. Family pledge loans require no LMI and no deposit. NSW, Qld and ACT only.
3.89% 3.89% $0 $0 p.a. 110% Go to site More info
IMB Accelerator Home Loan  - LVR <=80% $300k+ (Owner Occupier)
A two year discounted rate which reverts to an ongoing life of loan discount afterwards.
3.89% 4.59% $445 $0 p.a. 80% Go to site More info
Greater Bank Ultimate Home Loan - Discounted 1 Year Fixed LVR ≤85% ($150K+ Owner Occupier)
Discount off an already competitive interest rate for loans over $150k. NSW, QLD and ACT residents only.
3.59% 4.48% $0 $375 p.a. 85% Go to site More info
QT Mutual Bank Mortgage Saver Home Loan
A low rate home loan with no application or ongoing fees.
3.88% 3.88% $0 $0 p.a. 95% Go to site More info
Australian Unity Kick Starter Home Loan
$0 ongoing service fees, maximum 80% LVR and a linked transaction account.
3.84% 3.87% $600 $0 p.a. 80% Go to site More info
Bank Australia Basic Home Loan - Variable (Owner Occupier)
A competitive variable that allows borrowers to borrow a minimum of $100,000 with a $0 ongoing fee.
3.86% 3.90% $595 $0 p.a. 80% Go to site More info
IMB Budget Home Loan - LVR <=90% (Owner Occupier)
A competitive budget rate without any unwanted bells and whistles.
3.97% 4.02% $445 $0 p.a. 90% Go to site More info
Heritage Bank Discount Variable Home Loan - Special Rate Offer (Owner Occupier) New Customers Only
A great interest rate home loan offer with unlimited redraw and unlimited extra payments.
3.89% 3.91% $0 $0 p.a. 95% Go to site More info
Newcastle Permanent Building Society Fixed Rate Home Loan - 2 Year Fixed (Owner Occupier Special Rate, P&I)
A limited time 2 year fixed rate for owner occupiers. Conditions apply.
3.89% 4.87% $0 $0 p.a. 95% Go to site More info
Bank Australia Premium Home Loan Package - LVR<=80% $700k + (Owner Occupier)
Enjoy the discounted interest rate with redraw facility and no ongoing fees.
3.82% 4.17% $595 $350 p.a. 80% Go to site More info
Newcastle Permanent Building Society Fixed Rate Home Loan - 3 Year Fixed (Owner Occupier Special Rate, P&I)
A limited time fixed rate home loan with extra repayment abilities. Conditions apply.
3.99% 4.80% $0 $0 p.a. 95% Go to site More info
Greater Bank Great Rate Home Loan - Discounted Variable ($150K+ Owner Occupier)
A competitive rate with redraw facility. NSW, QLD and ACT residents only.
3.99% 3.99% $0 $0 p.a. 85% Go to site More info
CUA Fixed Rate Home Loan - 2 Year Fixed (Owner Occupier)
A fixed home loan with no ongoing fees and flexible repayments options.
3.84% 4.71% $600 $0 p.a. 95% Go to site More info
Bank Australia Premium Home Loan Package - 2 Year Fixed (Owner Occupier) LVR < 80%
A discounted 2 year fixed rate loan with high maximum LVR and no application fee.
3.94% 4.35% $595 $350 p.a. 80% Go to site More info
Newcastle Permanent Building Society Fixed Rate Home Loan - 2 Years Fixed (Standard Rate, P&I)
Enjoy a low interest rate and borrow up to 95% (with LMI) of your home value.
4.59% 5.00% $0 $0 p.a. 95% Go to site More info
ME Flexible Home Loan Fixed - 3 Year Fixed Rate (Owner Occupier)
A competitive 3 year fixed rate with a redraw facility and split loan options, plus no application fee.
4.19% 4.82% $0 $0 p.a. 95% Go to site More info
Australian Unity Health, Wealth and Happiness Package - (Owner Occupier)
Get a 0.60% discount on your rate, a 100% offset account and no ongoing fees.
4.05% 4.08% $600 $0 p.a. 90% Go to site More info
Newcastle Permanent Building Society Fixed Rate Home Loan - 1 Year Fixed (Standard Rate, P&I)
Get a short term fixed rate for that investment property with no application or ongoing fees.
4.59% 5.05% $0 $0 p.a. 95% Go to site More info
4.09% 4.09% $0 $0 p.a. 80% Go to site More info
NAB Base Variable Rate Home Loan - Owner Occupier (P&I)
A competitive no frills home loan with no application fees for a limited time. NAB Rewards Points offer available, terms and conditions apply.
4.17% 4.21% $600 $0 p.a. 95% Go to site More info
ME Basic Home Loan - LVR <=80% Owner Occupier
A low variable rate loan with no application or ongoing fees.
4.09% 4.11% $0 $0 p.a. 80% Go to site More info
IMB Essential Home Loan - LVR <=90% (Owner Occupier)
100% offset account, unrestricted additional repayments and no monthly account keeping fees
4.19% 4.19% $0 $0 p.a. 90% Go to site More info
ANZ Simplicity PLUS Home Loan - Special Offer (Owner Occupier)
Enjoy a home loan with no application fee or ongoing fee.
4.03% 4.07% $0 $0 p.a. 95% Enquire now
3.88% 3.89% $600 $0 p.a. 90% Enquire now
St.George Basic Home Loan - Promotional Rate (Owner Occupier, P&I)
A no frills loan with a competitive rate and a maximum LVR of 95%.
3.88% 3.89% $0 $0 p.a. 95% Enquire now
Commonwealth Bank Wealth Package Fixed Home Loan - 2 Year Fixed (Owner Occupier) P&I
A package home loan with fee free extra repayments available during the fixed term.
3.99% 4.99% $0 $395 p.a. 95% Enquire now
St.George Fixed Rate Advantage Package -  2 Year Fixed Rate (Owner Occupier, P&I)
A discounted package rate for owner occupiers with the ability to package a Qantas rewards earning Amplify credit card. $1,500 cash back available for refinancers, conditions apply.
3.99% 5.04% $0 $395 p.a. 95% Enquire now
Westpac Fixed Options Home Loan Premier Advantage Package - 2 Years, P&I
A low interest rate home loan and competitive two year fixed rate.
3.88% 4.94% $0 $395 p.a. 95% Enquire now
Virgin Reward Me Variable Home Loan - LVR <= 80% ($750k+ Owner Occupier)
A variable rate home loan with competitive interest rate and flexible product features that can earn Velocity points.
3.79% 3.92% $0 $10 monthly ($120 p.a.) 80% Enquire now
UBank UHomeLoan - 3 Year Fixed Rate (Investor)
Pay no ongoing fees on this investment loan fixed for 3 years.
4.09% 4.46% $395 $0 p.a. 80% Go to site More info
UBank UHomeLoan Variable Rate - Real Reward Offer (Owner Occupier Interest Only)
A home loan with a competitive variable rate and no bank fees.
4.13% 4.13% $0 $0 p.a. 80% Go to site More info
UBank UHomeLoan - 1 Year Fixed Rate (Owner Occupier)
Refinance your home loan on a low fixed rate term backed by NAB.
3.69% 4.15% $395 $0 p.a. 80% Go to site More info
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118 Responses to Westpac Credit Card Customer Service Contact Numbers

  1. Default Gravatar
    | November 2, 2016

    I’m just wondering if some deposits a cheque with the date who is responsible. I got my tax done and the company put the 3/11/2016 when the day they put it in was the 2/11/2016

    • Staff
      May | November 3, 2016

      Hi Sarah,

      Thanks for your question.

      You’d be best to go back to the company that issued the cheque to correct the date on it or issue you another cheque.

      Cheers,
      May

  2. Default Gravatar
    Peter | October 20, 2016

    I would like an appointment at Westpac Karingal Shopping Center branch at Saturday morning (22/10/16) to discuss about mortgage.

    • Staff
      Jason | October 20, 2016

      Hi Peter.

      Thank you for your inquiry.

      Please contact Westpac Karingal branch at 0397884466 to set an appointment with them. They are open during Saturdays from 9:30am till 1:00pm.

      Cheers,
      Jason

  3. Default Gravatar
    | September 20, 2016

    is this the correct address?
    CARDS CUSTOMER SERVICE
    Westpac Banking Corporation
    GPO Box 18
    SYDNEY NSW 2001

    • Staff
      Sally | September 20, 2016

      Hi Stephen,

      Thanks for your question.

      Yes, that is correct. The head office is located at 75 Kent Street Sydney NSW 2000.

      Alternatively, you can get in contact with Westpac on 132 032.

      I hope this has helped.

      Cheers,

      Sally

  4. Default Gravatar
    bree | January 26, 2016

    Hello I was just enquiring about what time my payment would go in today due to it been a public holiday. Its a centrelink payment???

    • Staff
      Sally | January 27, 2016

      Hi Bree,

      Thanks for your question.

      You have come through to finder.com.au, not Westpac.

      You can contact Westpac to confirm when you can expect your payment on 13 20 32.

      I hope this has helped.

      Cheers,

      Sally

  5. Default Gravatar
    Trev | December 18, 2015

    I have a query re a new offer from Westpac where they want to replace my existing ‘Ignite’ card with a ‘Platinum’ card.

    I will only accept a response from them in writing but cannot find any fax numbers on the comprehensive Westpac website. Clearly they don’t want written enquiries.

    Would you be able to assist me please with a fax number, or even an email address, for the Westpac Platinum Card area so I may send my written query and evidence?

    Thank you :)

    • Staff
      Sally | December 21, 2015

      Hello Trev,

      Thanks for your question.

      You can send a fax to the Westpac Sydney head office via this number: +61 2 8253 4128

      Otherwise, you can contact Westpac via email on online@westpac.com.au.

      I hope this has helped.

      Cheers,

      Sally

  6. Default Gravatar
    Sunita | November 19, 2015

    I am overseas and just made a purchase and paid with my mastercard want to stop this payment to go through how this can be done?

    • Staff
      Sally | November 19, 2015

      Hi Sunita,

      Thanks for your question.

      You’ll need to contact your provider directly to dispute the transaction if you’d like it cancelled.

      You can contact Westpac from overseas on (+61 2) 9293 9270.

      Cheers,

      Sally

  7. Default Gravatar
    Julie | November 9, 2015

    I want to change my postal address .. What’s is the best way to do this .. Online or at a branch , I only have credit card account .

    • Staff
      Debbie | November 10, 2015

      Hi Julie,

      Thank you for your inquiry. You can change your personal details via online, mobile banking app, phone call or going personally to the branch. If you choose to update your details online or through mobile banking app, please make sure you are registered for SMS code.

      The following steps can be made via online:
      1. Sign in to Westpac Online Banking
      2. Select Preferences from the Services & preferences menu
      3. Select Personal details to expand that section
      4. Enter the security code
      5. Edit, add, or delete as needed, then save any changes.

      I hope this helps.
      Cheers,
      Debbie

  8. Default Gravatar
    Robert | October 14, 2015

    How do I get to speak to customer service operator by phone?

    • Staff
      Sally | October 14, 2015

      Hi Robert,

      Thanks for your question.

      Just to confirm, you have come through to finder.com.au, not Westpac.

      I’ve emailed you a contact number for Westpac’s Customer Service team.

      Depending how busy the line is, you may have to stay on hold for a while before getting through to a representative.

      I hope this has helped.

      Thanks,

      Sally

  9. Default Gravatar
    Allison | July 29, 2015

    What is the email address for the westpac credit card dispute team?

    • Default Gravatar
      colin | May 19, 2016

      Can u please send me the email to Westpac disputes team, please.

    • Staff
      May | May 20, 2016

      Hi Colin,

      Thanks for reaching out.

      You may refer to the link I’ve sent to your email for the Westpac credit card dispute team contact details.

      Cheers,
      May

    • Staff
      Jonathan | July 30, 2015

      Hi Allison, thanks for your inquiry!

      Please refer to the link I have sent to your email for the Westpac credit card dispute team contact details.

      Cheers,

      Jonathan

    • Default Gravatar
      nina | October 22, 2015

      Please send me an email address for the westpac credit card dispute team

    • Staff
      Jonathan | October 23, 2015

      Hi Nina, thanks for your inquiry!

      Please refer to the link I have attached in the email I have just sent to you for those details.

      Cheers,

      Jonathan

  10. Default Gravatar
    Gen | July 16, 2015

    All of the phone numbers for Westpac Card services lead to a message saying out of hours and can only use online services. Have they stopped their 24 hour emergency services? I have fraudulent card activity I just noticed.

    • Staff
      Jonathan | July 17, 2015

      Hi Gen, thanks for your inquiry!

      Please note that finder.com.au is an online comparison service and we are not directly affiliated with Westpac. If have sent the contact number of Westpac for fraudulent activity to your email which is available 24/7.

      I hope this has helped.

      Cheers,

      Jonathan

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