How to check your credit card application status

When you submit a credit card application online, you'll usually get a response in around 60 seconds. But getting the card approved could take hours or even days.

If you want to check on your credit card application, we've listed the contact numbers for the major card providers below.

You can also check via email or app, depending on the company. After you applied you should have received an application number or ID, which you can use to check the status of your application.

How can I check my credit card application status?

Every credit card provider in Australia has a slightly different application process, so waiting times will vary. But if you haven’t received a response to your application and want to know more, call and check.

Credit card provider	Contact number
	1300 557 743 Monday–Friday, 8am–6:30pm (Sydney time)
	13 33 33 Mon-Fri: 8am-8pm
	13 22 66 24 hours, 7 days a week
	1300 306 397 24 hours a day, 7 days a week
	13 22 21 Mon-Fri: 8am-7pm Sat: 9am-2pm
	132 152 24 hours a day, 7 days a week
	133 462 Mon-Fri: 8am-8pm Sat: 9am-4pm
	Latitude 28° Global Platinum Mastercard: 1300 552 079 Gem Visa: 1300 630 977 GO Mastercard: 1300 462 273 Latitude Mastercard: 1300 882 289
	13 22 65 Mon-Fri: 8am–7pm Sat-Sun: 9am–6pm
	13 11 82 Mon-Fri: 8am-8pm Sat: 8:30am-4:30pm
	13 33 30 24 hours, 7 days a week
	1300 335 213 Mon-Fri: 8am-8pm Sat: 8:30am-5:30pm
	132 032 Mon-Sun: 8am-8pm

Applied for a credit card with a provider that's not in this list? You should be able to check the status of your application with one of the following options:

• Check your email (inbox and spam) to see if you've been sent confirmation of the application
• Call the customer service team
• Visit a branch

Why is my credit card application taking so long?

Most credit card companies offer a response within 60 seconds when you apply online. But if the credit card provider needs more information or doesn't offer "instant approval", it could take a few business days to find out if you're approved.

Here are some of the most common reasons for a delay:

1. Not enough information. If you haven't given enough details on your application, or if the information is incorrect, the provider may need to contact you to get the right information.
2. Credit issues. If you have black marks on your credit report, the provider may want to look at them in more detail before completing its assessment of your application. Get your free credit score here and ensure your financial history is in good standing before you apply.
3. High demand. Sometimes a provider may get more applications than usual, which means it could take longer to get to yours – particularly if there is a competitive introductory credit card offer available.
4. Incomplete applications. If you have missed a step in the application process this will hold up the application until you have provided all the information that the bank requires. Before you submit your application, it's important to review your application and ensure you've completed the relevant sections and provided all of the necessary information.

Can I speed up the application process?

Once you've applied for a credit card you can't really speed the process up.

If you apply for a card with your current bank the process is usually faster. The bank already has a good overview of your financial position.

Another way to speed up your application is to make sure your credit score is in good shape and apply for a card you are definitely eligible for. Check the card's minimum income requirement before applying.

"I got rejected when I applied for a credit card recently. I have an Excellent credit score and I met the card's minimum income requirement. The problem was that I spend too much. We spend most of my salary and save my wife's. I contacted the card company by phone but they didn't give me any real explanation. Then I applied again in my wife's name with me as the joint cardholder. We were approved in an hour."

Richard Whitten

Senior Money Editor

Finder survey: How many times have people been declined for a credit card?

How to improve your chances of getting a credit card approved

• Avoid applying for multiple cards. This can hurt your credit score and increase your chances of rejection.
• Check your credit score. You can check your credit score for free. This helps you identify any issues you may have, such as unpaid debts or mistakes on your credit report. If you find a genuine error on the report, contact the credit reporting body to correct the error.
• Check your eligibility. Make sure you meet the eligibility requirements, such as the minimum income requirement, before you apply.
• Make a joint application. Applying with a partner can help boost your chance of approval.

Compare Credit Cards with 60 second approval

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Purchase rate p.a.	Bonus points	Points per $ spent	Interest-free period	Balance transfer rate p.a.	Annual fee
NAB Low Rate - Cashback Offer Most Loved	Purchase rate p.a. 13.49%	Bonus points N/A	Points per $ spent N/A	Interest-free period Up to 55 days on purchases	Balance transfer rate p.a. 0% for 12 months with 3% balance transfer fee, then 21.74%	Annual fee $59	Offers $400 cashback when you spend $5,000 on everyday purchases within the first 150 days.	Go to siteMore info Compare product selection Compare	loading
ANZ Low Rate - Credit Back Offer	Purchase rate p.a. 13.74%	Bonus points N/A	Points per $ spent N/A	Interest-free period Up to 55 days on purchases	Balance transfer rate p.a. 21.99%	Annual fee $58	Get $400 back on your card when you spend $5,000 on eligible purchases in the first 6 months from approval.	Go to siteMore info Compare product selection Compare	loading
American Express Platinum Card Most LovedAmerican Express Membership Rewards	Purchase rate p.a. 0%	Bonus points 150,000	Points per $ spent 2.25	Interest-free period Up to 44 days on purchases	Balance transfer rate p.a. N/A	Annual fee $1,450	Earn 150,000 Bonus Membership Rewards Points when you spend $5,000 on eligible purchases in the first 3 months. New American Express card members only. T&Cs apply.	Go to siteMore info Compare product selection Compare	loading
Westpac Low Rate Card	Purchase rate p.a. 13.74%	Bonus points N/A	Points per $ spent N/A	Interest-free period Up to 55 days on purchases	Balance transfer rate p.a. 0% for 20 months with 3% balance transfer fee, then 21.99%	Annual fee $59	Save with a 0% p.a. interest rate on balance transfers for 20 months (with a 3% balance transfer fee). Plus, a low 13.74% p.a. purchase interest rate.	Go to siteMore info Compare product selection Compare	loading
Latitude Low Rate Mastercard - Purchase Offer Latitude Rewards	Purchase rate p.a. 0% for 9 months, then 13.99%	Bonus points N/A	Points per $ spent N/A	Interest-free period Up to 55 days on purchases	Balance transfer rate p.a. 6.99% for 12 months with 3% balance transfer fee, then 29.99%	Annual fee $69	Enjoy 0% p.a. on purchases for the first 9 months and 3% back in Latitude Rewards. T&Cs, annual card fee and other charges apply. Applies to general purchases only. Excludes any other offers. New customers only approved by 12 January 2026.	Go to siteMore info Compare product selection Compare	loading
Qantas Money Everyday Qantas Frequent Flyer	Purchase rate p.a. 20.99%	Bonus points 8,000	Points per $ spent 0.75	Interest-free period Up to 44 days on purchases	Balance transfer rate p.a. 0% for 12 months with 3% balance transfer fee, then 21.99%	Annual fee $99	Offers 8,000 bonus Qantas Points when you spend at least $3,000 on eligible purchases within the first 90 days, plus a 0% p.a. balance transfer offer, with 3% balance transfer fee.	Go to siteMore info Compare product selection Compare	loading
Qantas Money Titanium Qantas Frequent Flyer	Purchase rate p.a. 20.99%	Bonus points 150,000	Points per $ spent 1.25	Interest-free period Up to 44 days on purchases	Balance transfer rate p.a. N/A	Annual fee $1,200	Get 150,000 bonus Qantas Points when you spend $5,000 in the first 90 days. Plus, 20% bonus Status Credits on eligible flights, with a $200k minimum income requirement.	Go to siteMore info Compare product selection Compare	loading
Qantas Money Platinum Qantas Frequent Flyer	Purchase rate p.a. 20.99%	Bonus points 100,000	Points per $ spent 1	Interest-free period Up to 44 days on purchases	Balance transfer rate p.a. 0% for 12 months with 3% balance transfer fee, then 21.99%	Annual fee $349 first year ($399 after)	Earn up to 100,000 bonus Qantas Points when you spend $5,000 in the first 90 days. Plus, save with a reduced first-year annual fee.	Go to siteMore info Compare product selection Compare	loading
ANZ Platinum Credit Card	Purchase rate p.a. 20.99%	Bonus points N/A	Points per $ spent N/A	Interest-free period Up to 55 days on purchases	Balance transfer rate p.a. 21.99%	Annual fee $0 first year ($87 after)	Earn $450 back to your new card when you spend $4,500 on eligible purchases in the first 4 months from approval. Plus, a $0 annual fee in the first year.	Go to siteMore info Compare product selection Compare	loading
ANZ Rewards Black Credit Card Finder AwardANZ Rewards Program	Purchase rate p.a. 20.99%	Bonus points 180,000	Points per $ spent 2	Interest-free period Up to 44 days on purchases	Balance transfer rate p.a. 21.99%	Annual fee $375	Earn up to 180,000 extra ANZ Reward Points: 130,000 extra points + $100 back when you spend $5,000 on eligible purchases in the first 3 months from approval, and additional 50,000 points when you keep your card for over 15 months from activation.	Go to siteMore info Compare product selection Compare	loading

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To make sure you get accurate and helpful information, this guide has been edited by Keith Kilcourse as part of our fact-checking process.

Written by

Amy Bradney-George

Journalist

Amy is an experienced journalist with over 16 years of experience, contributing to major publications like Money Magazine, The Sydney Morning Herald, and ABC News Australia. Specialising in personal finance, she frequently appeared in media outlets and on radio. Amy holds a Bachelor of Arts in Journalism and Drama from Griffith University and earned RG146 certifications in Tier 1 Generic Knowledge and Tier 2 General Advice Deposit Products, ensuring her expertise is grounded in current financial regulations. Amy was Finder's Senior Writer for Credit Cards from 2016 to 2024. See full bio

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Amy has written 503 Finder guides across topics including:

• Credit cards
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