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Complete guide to HSBC complimentary credit card insurance

Travel with peace of mind and save with complimentary travel insurance.


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The HSBC Platinum, HSBC Platinum Qantas and HSBC Premier World credit cards all offer complimentary international and domestic travel insurance. The insurance is issued by Allianz and covers hospital and medical expenses, cancellation and delays as well as lost luggage or personal items. Eligibility requirements and exclusions apply, so it's important to read through the policy and ensure that the insurance is suitable before you travel.

You can use this guide to learn more about HSBC's complimentary travel insurance to decide if it's the right type of cover for you.

What are the eligibility requirements?

  • Eligibility. You must pay for at least 90% of your overseas return travel ticket with your HSBC card.
  • Activation. The cover is automatically provided when you meet the eligibility requirements and there’s no need to tell Allianz or HSBC about your travel plans to activate it.
  • Pre-existing medical conditions. There is no cover for pre-existing medical conditions. You can apply to have your pre-existing medical conditions insured by calling Allianz directly on 1800 648 093.

How do I know if I’m covered and what I’m covered for?

HSBC Platinum credit cards provide complimentary international travel insurance for up to four months from the date of your departure from Australia. Your spouse and dependant children are also covered when you purchase 90% of their international travel ticket using your HSBC account.

Only the primary cardholder can claim the benefits listed specifically for the “cardholder”, while a spouse or dependant must claim benefits listed under the cardholder’s “spouse or dependants” benefits section of this insurance policy. Your spouse and dependant children must also travel with you for the length of your journey to be eligible for HSBC credit card insurance benefits.

How do I make a claim?

If you're ready to make a claim, you should contact Allianz directly. Make sure you have the necessary information to complete the claim before you call:

Documents to take with you

You will need to provide these documents if you want to make a claim:

  • Proof that you’re eligible for cover, such as a card statement or a receipt of payment for your overseas travel ticket.
  • If you’re making a claim for a stolen, lost or damaged personal item, you must provide a copy of police report or any other official reports relating to the incident.

Steps to make a claim

Follow these steps to make a claim on your HSBC credit card insurance policy:

  1. Overseas. To make an emergency overseas claim, call Allianz Global Assistance on +61 7 3305 7499 (reverse charges from overseas). You will need to provide your policy number as well as proof that you paid for your travel tickets with your eligible HSBC credit card. The Allianz Global Assistance phone service is available 24 hours a day, 7 days a week. Allianz can also put you in touch with their global team of medical professionals who can help with:
    • Emergency transport to the nearest hospital
    • Emergency evacuation to Australia
    • Providing payment guarantees to overseas medical institutions
    • Provide an emergency service and emergency medical travel planning
  2. In Australia. Make sure you contact Allianz on 1800 648 093 within 30 days of your return home if you want to make a claim against your HSBC credit card insurance. You may be required to provide a written loss report within 30 days. Allianz reserves the right to reject your claim if you fail to submit this document on time.

What insurances am I covered under?

The following benefits and limits apply to HSBC credit card complimentary international travel insurance. HSBC Premier World Mastercard cardholders receive a higher benefit limit.

Medical and hospital expensesUnlimited$200
Luggage and travel documents$25,000 per person
$40,000 per family
No excess
Resumption of journey following the death of a family in Australia$7,500 per person
$14,000 per family
Special eventUp to $3,000$200
Unexpected cancellation of travel or accommodationUnlimited$200
Rental vehicle excess cover$3,000$200
Travel delay expensesUp to $900 for a family$200
Accidental deathUp to $65,000

  • $30,000 per cardholder
  • $30,000 for spouse
  • $5,000 for each dependant
No excess
Funeral expenses$15,000 per cardholder
$30,000 per family
No excess
Legal liability$2,500,000No excess
Domestic petsUp to $75 per 24 hours that your return to Australia is delayed a maximum of $500 if your return to Australia is delayedNo excess
Assault requiring hospitalisationUp to $600No excess
Hijack or detentionUp to $250 per person per 24 hours (maximum $12,000)No excess

What does excess mean?

Note: An excess in insurance is basically the amount you must pay towards any claim that you make.

Complimentary insurance sub-limits

Sub-limits also apply for some of the benefits listed here. For example, within the Luggage and Travel Documents benefit, you receive up to $5,500 per personal item for baggage, clothing and personal valuables and get up to $600 for emergency replacement of lost clothes and toiletries.

  • Overseas medical expenses. Allianz provide overseas medical cover for the following events:
  • Repatriation
  • Bed care
  • Emergency dental expenses
  • Escort Services
  • Medical Expenses
  • Loss of a limb or a sense (e.g. sight)
  • Death
  • Luggage and travel documents. Allianz will provide cover for the loss or theft of the following personal items:
    Luggage, valuables and personal valuables$5,500
    Portable electrical equipment and binoculars$5,500
    Cameras and equipment/accessories$5,500
    Laptop computers and equipment/accessories$5,500
    Travel documents, traveller’s cheques, credit cards and cash$600 up to $1,100 for a family
  • Domestic travel exceptions. A trip from mainland Australia to Lord Howe Island, Christmas Island or Cocos Island is considered an overseas journey; however, hospital and medical expenses do not apply if you’re visiting these destinations.
  • Cancellation of travel arrangements and unexpected expenses. Allianz will cover you for cancelled travel arrangements and unexpected costs for the following situations:
  • An unexpected natural disaster in your destination or at your normal place of residence
  • Your residence in Australia has been destroyed
  • Unexpected quarantine
  • Court subpoena
  • Your travel companion or relative in Australia becomes sick or dies
  • You miss a connecting flight due to a flight delay
  • Your travel documents are stolen

Other insurances

You’re eligible to receive the following insurances when you use your HSBC platinum or premier credit card overseas and in Australia:

  • Purchase protection insurance. Get 90 days of worldwide cover for items purchased with your eligible HSBC credit card. You can claim up to $125,000 per year for each account.
  • Guaranteed pricing scheme. This benefit refunds you the difference in price when you buy an item and you see it on sale for less elsewhere.
  • Transit accident insurance. This cover provides a financial benefit if you’re injured or killed when riding in a public passenger vehicle such as a ferry or bus.
  • Extended warranty insurance. Extended warranty insurance will match the Australian warranty equivalent up to one year for eligible items purchased with your HSBC credit card. The table below highlights how it works:
    Australian warranty Extended warranty
    7 days7 days
    14 days14 days
    1 month1 month
    6 months6 months
    1 - 5 years1 year
    5 years +N/A

HSBC platinum and premier credit cards can cover you and your family for emergency medical and dental costs, lost personal items and travel delays for up to four months. All you need to do is charge at least 90% or more of your overseas travel ticket to your eligible HSBC credit card.

We can help you with general questions about your credit cards and complimentary insurance cover, so feel free to write a comment below. If you have any specific questions about your insurance policy, you will need to contact Allianz on 1800 648 093 for information specific to your circumstances.

Images: Getty

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