Haven’t received a response for your credit card application? Check on it
Q. How can I check on my application?
If you haven’t received a response regarding your application, you can contact your provider by following the steps and using the contact details listed in the table below.
| LENDER | ONLINE | TELEPHONE |
|---|---|---|
 St.George | Logon to the St.George website to check on your application or be updated via email or SMS through the process. | 13 33 30 24 hours. 7 days a week. |
 Bank of Melbourne | Logon to the Bank of Melbourne website to check your status, or they can send you an email or SMS about it. | 13 22 66 24 hours. 7 days a week. |
 Coles Mastercard | Call Coles Customer Care about your Mastercard application or write to GPO Box 940 Melbourne VIC 3001. | 1300 306 397 Mon-Fri: 8am-9pm Sat: 8am-8pm Sun: 8:30am-8pm |
 Citi | Logon to your online Citi account to check your application status or fill out an online enquiry form. | 13 24 84 24 hours. 7 days a week. |
 American Express | The number to call depends on the card you applied for. Check this list to call the right number. See the American Express customer service page to confirm the number. | |
 NAB | You can seek help from a NAB consultant using live chat on the NAB website or email: social.media@nab.com.au with your number and a consultant will call you back. | 13 22 65 Mon-Fri: 8am-7pm |
 ANZ | Call 13 13 14 or write to ANZ Cards Locked Bag, 10 Collins Street West, Melbourne VIC 8007. | 13 22 73 24 hours. 7 days a week. |
 Virgin Money | Check your application status online at Virgin Money on their ‘application status’ page. | 13 37 39 24 hours. 7 days a week. |
 HSBC | You can seek help from an HSBC consultant using live chat on the HSBC Australia website or call to ask for an update. | 1300 308 008 Mon-Fri: 8am-8pm |
 Latitude Financial Services | The number to call depends on the card you applied for. Check this list to call the right number: http://www.gemoney.com.au/contact-us.html. You can also choose to email your contact details to: cardscrt@ge.com and have a consultant get in contact with you. | 1300 721 394 |
 Westpac | You can call the Personal Banking hotline or Cards hotline at 1300 651 089. | 132 032 Mon-Sun: 8am-8pm |
 Commonwealth Bank | If you are an existing CBA customer, you can track the status of your application in Netbank. You can also submit an enquiry via NetBank. | 13 22 21 24 hours. 7 days a week. |
 People's Choice | If you’re an existing customer, you can send a secure mail enquiry using Internet Banking. | 13 11 82 Mon-Fri: 8am-8pm Sat: 8:30am-4:30pm |
 IMB | You can fill out an online enquiry form here: https://forms.sharedservices.com.au/form.php | 133 462 Mon-Fri: 8am-8pm Sat: 9am-4pm |
Q: How long will it take for my application to be approved?
A: On average 1-2 weeks
Although most credit card applications provide instant approval or conditional approval (approved within 2-4 business days), credit card providers can take between one to two weeks to review an application. If you’re an existing member of the bank, the process may be quicker as they’d already have some of your verified information. The general rule is to provide all of the required information when you apply, as this will speed up the process. Also, a good practice would be to run a quotation search first and be absolutely certain that you meet all eligibility requirements for the card.
Main reasons why your application is taking longer than expected
If your credit card application is taking longer than usual to process, it could be due to one or some of the following:
- The provider thinks that certain information on your application may be insufficient, incorrect or inconsistent, and may require additions or edits.
- The provider sees marks on your credit file that it wishes to analyse further or discuss with you.
- The provider has to deal with a large number of applications and hasn’t reached yours yet.
- The provider has misplaced your application.
Resolving the matter is often simple, and can sometimes take no more than a phone call. Monitor your calls, inbox and mailbox in case the provider is trying to get in touch with you, but know that calling them first is always the quicker option.
What responses can I expect when applying for a card?
Approval can be instant, but you could also receive one the following responses depending on whether the bank requires more information:
Instant approval
With instant online applications, credit card issuers can provide a response on your application status almost immediately. While lending criteria varies between providers and cards, common checks include identity verification and credit score checks. By providing all the required information and keeping a good credit history, you can look forward to instant approval.
Referral
If your credit card application is under referral, the card provider requires more time to carry out further assessments before giving you a conclusive answer.
Conditional approval
Getting conditional approval essentially means that the credit card provider is buying time to verify your details before granting approval. In such a scenario, you might have to provide personal identification documents or payslips by visiting a branch office or via fax. Complete approval only takes effect after that’s done and you’ve signed the contract.
Application not approved
The reason behind a provider not approving your application could be that you haven’t met the lending criteria. Such factors could include insufficient income, poor creditworthiness or credit history, and unstable employment. If you’ve been rejected, don’t apply for another card straight away. Instead, either request a copy of your credit report to make sure everything’s in order or start comparing other cards to apply for in a few months, making sure you’re paying attention to the eligibility requirements.
Common mistakes you need to avoid when awaiting the status of your application
Here are some things you should avoid while waiting to hear back about the status of your credit card application:
- Making multiple applications.
You may be tempted to apply for another credit card while you’re waiting for a response, but know that multiple simultaneous applications will have a negative impact on your credit file. - Credit report mistakes.
If your credit card was rejected and you’re unsure why, make sure you’ve met the eligibility requirements and order a copy of your credit score to make sure you haven’t fallen victim to fraud or mistakes on your file. If you find a genuine error on the report, contact the credit card provider and credit reporting body to initiate investigation and correction. - Customer service delays.
It could take days or weeks for a bank to respond to an email enquiry and you’re to expect wait times when you’re contacting the customer service phone line. Before you call, make sure the number you’re dialling is toll-free. If it isn’t, avoid calling early in the morning, at lunch time or after 5pm when they’re likely to be inundated with calls.
Applying for a credit card is one thing, but receiving it is quite another. You may have to wait a considerable period for it, which is why we recommend you apply in advance and always stay on top of your application by calling your provider.
Compare Credit Cards with 60 second approval
It's not advisable to apply for more than one credit card any given time. If you are looking for 60-second approval, compare the cards below.
