How to cancel a credit card

Use this step-by-step guide to cancel your credit card account once and for all.

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If your credit card isn't working for you any more, you can cancel it at any time. But there are a few important details to check before you can close the account and cut up the card in your wallet. To help keep things simple, here you'll find steps on how to properly cancel a credit card, contact details for some of the main credit card providers in Australia and some of the other important factors to think about before you completely close the account.

How to properly cancel your credit card

Follow these steps to cancel your credit card successfully:

  1. Pay or transfer the outstanding balance. Your card needs to have a $0 balance before you can cancel it.
  2. Transfer any reward points. Redeem them for rewards or transfer them to another program so that you still get value from the points you've earned using this card.
  3. Cancel direct debits. Avoid penalty charges and other issues by transferring or cancelling direct debits.
  4. Cancel the card. Depending on the provider, you could cancel your credit card over the phone, online or in writing. Make sure you keep a record of the request by taking a screenshot, reference number or copy of the documents.
  5. Destroy your credit card. Once your credit card provider has confirmed the cancellation, cut the card into pieces (for security) and throw it in the bin.

These steps are easy to take when you're ready to cancel your card. But the actual time it takes to cancel a credit card can vary depending on how long your provider takes to process it.

So if you haven't received any notice of the account closure within 1–2 weeks, follow up with them. Or, if you still bank with them, log into your account to see if the card has been cancelled.

What number do I call when I want to cancel my credit card?

Many credit cards include a phone number on the back that you can call for account enquiries and cancellations. Otherwise, here are details for contacting the major card companies to cancel your card:

ProviderContact informationAvailabilitySteps available to cancel your credit card
ANZ13 13 1424 hours, 7 days a week
  • Telephone banking: If calling from overseas, dial +61 3 9683 9999.
  • Visit any nearest branch.
  • Via ANZ Internet Banking:
    • Log on to your account.
    • Select Contact > Card enquiries > General card enquiries.
American Express1300 132 63924 hours, 7 days a weekAlternatively, you can call the number which can be found at the back of your Amex credit card
Bank of Melbourne13 22 66Monday to Saturday:

8:00 am - 8:00 pm

  • Telephone banking: If calling from overseas, dial +61 3 8536 7870.
  • Visit any nearest branch
BankSA13 13 76Monday to Saturday:

8:00 am - 8:00 pm

  • Telephone banking: If calling from overseas, dial +61 2 9155 7850
  • Visit any nearest branch
Bankwest13 17 19Monday to Saturday:

8:00 am - 8:00 pm

  • Log on to your account via online banking and live chat to a customer service representative
  • Send a BankMail message
  • Visit any branch
Citi13 24 8424 hours, 7 days a week
  • Send a written notification
  • Call CitiPhone banking
Coles1300 306 39724 hours, 7 days a weekTelephone banking: If calling from overseas, dial +61 1300 306 397
Commonwealth Bank1800 006 729Monday to Friday:

9:00 am - 5:30 pm

  • Visit any nearest branch
  • Via CommBank App
    • Log on to your account
    • Select “View accounts” then choose your credit card.
    • Tap settings in the top right hand corner then “Close credit card account”.
    • To know whether you’re eligible, read the “Things to know about closing your credit card account”
    • Click on “Continue” at the bottom then “Close account”.
  • Via Netbank
    • Log on to your account.
    • Select “View accounts” then choose your credit card using the drop-down menu.
    • Click the “Account settings” drop-down.
    • Choose “Close my credit card account”.
    • To know whether you’re eligible, read the “Things to know about closing your credit card account”
    • Click on “Continue” at the bottom then “Close account”.
HSBC132 15224 hours
  • Telephone banking: If calling from overseas, dial +612 9005 8511.
  • For HSBC Premier customers, call the HSBC Premier Centre on 1300 301 168. If calling from overseas, dial +612 9005 8192.
NAB13 22 65Monday to Friday:

8:00am - 7:00pm, or

Weekends:

9:00am - 6:00pm

  • Telephone banking: If calling from overseas, dial +61 3 8641 9083
  • Send a secure message via Internet banking
  • Visit any nearest branch
St.George13 33 30Monday to Saturday:

8:00am - 8:00pm

  • Telephone banking: If calling from overseas, dial +61 2 9155 7800
  • Visit any nearest branch
Virgin Money13 37 3924 hours. 7 days a week
  • Telephone banking: If calling from overseas, dial +61 2 8288 2222
  • Visit any nearest branch
Westpac1300 651 0890Monday to Friday:

9:00am - 8:00pm

  • Telephone banking: If calling from overseas, dial +61 2 9155 7700.
  • Visit any nearest branch.

*Note: You cannot close your account online.

Woolworths1300 10 1234Monday to Friday:

8:00am - 8:00pm, or

Saturday:

9:00am - 5:00pm

  • Telephone banking: If calling from overseas, dial +61 2 8276 0144
  • Send a written notification

What else should I consider before cancelling my credit card?

If you're planning to close your credit card account, make sure you also consider the following factors before you take action.

  • Annual fees. Check when your credit card annual fee will be charged and whether or not this will affect the outstanding balance you'll need to pay before closing the account. If you want to avoid paying the annual fee for another year, check the date it was charged in the previous year (or the date when you opened your account) and cancel your card before the anniversary of that date.
  • Applying for a new credit card. If your plan is to cancel one card and apply for a new one, keep in mind that applying for a number of cards in a short amount of time can have a negative impact on your credit history.
  • Bad credit. Poor creditworthiness is bound to affect your ability to get a credit card in the future. So if you already have a lot of debt, you may want to hold off on cancelling your card while you focus on paying down your debts. This strategy can help improve your chances of approval for a new card down the track.

Compare new credit card offers

If you're not happy with your current card but still want one on hand, you could find a better option by comparing some of the latest credit card offers here.

Name Product Purchase rate Balance transfer rate Annual fee
Kogan Money Black Card - Exclusive Offer
20.99% p.a.
0% p.a. for 20 months
$0
0% Balance Transfer Offer & $50 Kogan.com Credit
Save with a $0 annual fee and a 0% introductory rate on balance transfers. Plus, earn $50 Kogan.com Credit and uncapped rewards points.
ANZ Rewards Platinum - Exclusive Offer
20.24% p.a.
20.24% p.a.
$0 annual fee for the first year ($95 p.a. thereafter)
150,000 Bonus Points & $0 First-Year Annual Fee
150,000 bonus Reward Points (worth $670 in gift cards) when you spend $1,500 on eligible purchases in the first 3 months. $0 first year annual fee. Ends 30 July 2021.
Coles Rewards Mastercard - Exclusive Offer
19.99% p.a.
0% p.a. for 26 months
$0 annual fee for the first year ($99 p.a. thereafter)
0% Balance Transfer Offer & $100 off a Coles Supermarket shop
Get 0% on balance transfers for 26 months & a $0 first-year annual fee. Plus $100 off a Coles Supermarket shop (spend $1,500 in 60 days).
St.George Vertigo Card
13.99% p.a.
0% p.a. for 30 months
$0 annual fee for the first year ($55 p.a. thereafter)
0% Balance Transfer Offer & $0 First Year Annual Fee
Save with a 0% interest rate on balance transfers for 30 months (with no balance transfer fee) and a $0 annual fee for the first year.
NAB Qantas Rewards Signature Card
19.99% p.a.
0% p.a. for 6 months with 2% balance transfer fee
$295 annual fee for the first year ($395 p.a. thereafter)
Up to 110,000 bonus Qantas Points & First-Year Annual Fee Discount
Earn up to 110,000 bonus Qantas Points (90,000 when you spend $3,000 in the first 60 days and 20k after 12 months).
HSBC Platinum Credit Card
19.99% p.a.
0% p.a. for 36 months
$29 annual fee for the first year ($129 p.a. thereafter)
0% Balance Transfer Offer & $29 First-Year Annual Fee
Save money with a 0% balance transfer rate for 36 months (with no BT fee), a first-year annual fee discount and free travel insurance.
NAB Low Rate Credit Card
12.99% p.a.
0% p.a. for 32 months
$0 annual fee for the first year ($59 p.a. thereafter)
0% Balance Transfer Offer & $0 First-Year Annual Fee
Get a 0% interest rate on balance transfers for the first 32 months (with no BT fee). Plus, save with a $0 first-year annual fee.
Qantas Premier Platinum
19.99% p.a.
0% p.a. for 18 months with 1% balance transfer fee
$225 annual fee for the first year ($299 p.a. thereafter)
80,000 Bonus Points & 80 bonus Status Credits
Earn 80,000 bonus Qantas Points when you spend $4,000 in the first 3 months, 80 bonus Status Credits on eligible spend and a reduced first-year annual fee.
Citi Clear Card - Exclusive Offer
14.99% p.a.
0% p.a. for 28 months
$49 annual fee for the first year ($99 p.a. thereafter)
0% Balance Transfer Offer & First-Year Annual Fee Discount
Offers 0% p.a. on balance transfers for 28 months with no balance transfer fee and a discounted $49 first-year annual fee.
St.George Amplify Signature - Qantas
19.74% p.a.
0% p.a. for 15 months with 1% balance transfer fee
$279
Balance Transfer Offer & 90,000 Bonus Points
Get 90,000 bonus Qantas Points when you spend $6,000 using your new card within 90 days from approval and 2 Qantas Club lounge invitations per year.
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*The credit card offers on this page are chosen from a range of credit cards available to us and are not representative of all the products available in the market. The use of the terms "best" and "top" are not product ratings and are subject to our disclaimer. There is no perfect order or perfect ranking system for the products we list on our Site, so we provide you with the functionality to self-select, re-order and compare products. The initial display order is influenced by a range of factors including conversion rates, product costs and commercial arrangements, so please don't interpret the listing order as an endorsement or recommendation from us. We're happy to provide you with the tools you need to make better decisions, but we'd like you to make your own decisions and compare and assess products based on your own preferences, circumstances and needs.

Frequently asked questions

Why would I cancel my credit card?

There are many different reasons people cancel a credit card. Some of the most common reasons you might want to cancel your card include:

  • The introductory interest rate offer or $0 annual fee period is about to end.
  • You want to cut down on your interest charges.
  • You're not using the benefits of the card (rewards, complimentary insurance etc) and are paying a high annual fee.
  • You lost your card or suspect it’s been stolen.
  • You don't want to be tempted to spend more than you can afford.

Whatever the reason, it is important that you cancel your card properly to avoid extra fees and hassles down the track.

I want to cancel two credit cards. Will this have a negative effect on my creditworthiness?

Each time you apply for credit or close a credit account, it is listed on your credit file. While lenders might view too many listings as a risk, closing two accounts to minimise available credit is unlikely to hurt your credit score in the long run. Just remember to close the accounts properly so that there are no outstanding debts or defaults for either of the cards.

I cut my credit card up but did not cancel it. Can I get a replacement card?

If you haven’t initiated the process to formally cancel your card, you can call your credit card provider to ask for a replacement card. Keep in mind that just cutting up a card won't change the fact that your account is active, so fees and charges may still apply even if you don't have a physical card to use for payments.

How will I know when my account has been closed?

You should receive a notification of closure from the provider when you close a credit card account. Save this paper in case there is ever any question in the future about the account.

>Will I be charged the annual fee if I cancel the credit card close to its due date?

If you cancel it before the date that your annual fee is charged, you will not have to pay a new annual fee. If you are not sure when the annual fee will be charged, contact your provider to find out. You should also make sure that there is no balance on the card and advise the bank in writing of your intent to close the account (or get a reference if you do it over the phone).

If you cancel the account online, take a screenshot of any confirmation. If you have confirmation that the request was received prior to the annual fee anniversary date, you should be able to dispute that charge if the bank were to add it to your statement.

What happens if I don't cancel the card but just never use it?

The credit card may accumulate debt from the annual fee and interest charges if there is a balance. You also put yourself at risk for fraudulent spending, especially if you are not regularly checking the status of that account.

I am getting ready to buy a house, but am being advised to close any credit card accounts that I don't need or use often, why?

One of the items that lenders look into is the amount of credit available to you. Too much is considered a risk as the bank feels that once your loan is approved you will then rack up a large credit card debt using those available balances.

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