How to cancel your Australian credit card

A step-by-step guide to closing your credit card account, including what phone numbers to use for different providers.

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While you can cancel a credit card at any time, there are a few important details to check before you can settle the account and cut up the card in your wallet. To help keep things simple, here you'll find steps on how to properly cancel a credit card, contact details for some of the main credit card providers in Australia and some of the other important factors to think about before you completely close the account.

What you'll find in this guide

How to properly cancel your credit card

Follow these steps to cancel your credit card successfully:

  1. Pay or transfer the outstanding balance. Your card needs to have a $0 balance before you can cancel it.
  2. Transfer any reward points. Redeem them for rewards or transfer them to another program so that you still get value from the points you've earned using this card.
  3. Cancel direct debits. Avoid penalty charges and other issues by transferring or cancelling direct debits.
  4. Cancel card. If you cancel the card over the phone, make a record of the date, time, and name of the representative you speak with.
  5. Cancel your card in writing. If you need to send a cancellation request in writing, include your credit card number and account number in the letter and state your request for the card provider to close the account.
  6. Check for future statements. Log into your account following your request to make sure that the card has been cancelled.
  7. Destroy your credit card. Cut the card into pieces to make it impossible for anyone to put it back together.
  8. Confirmation. Your credit card provider should provide confirmation that your credit card account has been closed. If you haven't received any notice of the account closure within 1–2 weeks, follow up with your provider.

What number do I call when I want to cancel my credit card?

Many credit cards include a phone number on the back that you can call for account enquiries and cancellations. Otherwise, here are details for contacting the major card companies to cancel your card:

Provider Contact information Availability Steps available to cancel your credit card
ANZ 13 22 73 24 hours, 7 days a week
  • Telephone banking: If calling from overseas, dial +61 3 9683 9999.
  • Visit any nearest branch.
  • Via ANZ Internet Banking:
    • Log on to your account.
    • Select Contact > Card enquiries > General card enquiries.
American Express 1300 132 639 24 hours, 7 days a week Alternatively, you can call the number which can be found at the back of your Amex credit card
Bank of Melbourne 13 22 66 Monday to Saturday:

8:00 am - 8:00 pm

  • Telephone banking: If calling from overseas, dial +61 3 8536 7870.
  • Visit any nearest branch
BankSA 13 13 76 Monday to Saturday:

8:00 am - 8:00 pm

  • Telephone banking: If calling from overseas, dial +61 2 9155 7850
  • Visit any nearest branch
Bankwest 13 17 19 Monday to Saturday:

8:00 am - 8:00 pm

  • Log on to your account via online banking and live chat to a customer service representative
  • Send a BankMail message
  • Visit any branch
Citi 13 24 84 24 hours, 7 days a week
  • Send a written notification
  • Call CitiPhone banking
Coles 1300 306 397 24 hours, 7 days a week Telephone banking: If calling from overseas, dial +61 1300 306 397
Commonwealth Bank 1800 006 729 Monday to Friday:

9:00 am - 5:30 pm

  • Visit any nearest branch
  • Via CommBank App
    • Log on to your account
    • Select “View accounts” then choose your credit card.
    • Tap settings in the top right hand corner then “Close credit card account”.
    • To know whether you’re eligible, read the “Things to know about closing your credit card account”
    • Click on “Continue” at the bottom then “Close account”.
  • Via Netbank
    • Log on to your account.
    • Select “View accounts” then choose your credit card using the drop-down menu.
    • Click the “Account settings” drop-down.
    • Choose “Close my credit card account”.
    • To know whether you’re eligible, read the “Things to know about closing your credit card account”
    • Click on “Continue” at the bottom then “Close account”.
HSBC 132 152 24 hours
  • Telephone banking: If calling from overseas, dial +612 9005 8511.
  • For HSBC Premier customers, call the HSBC Premier Centre on 1300 301 168. If calling from overseas, dial +612 9005 8192.
NAB 13 22 65 Monday to Friday:

8:00am - 7:00pm, or

Weekends:

9:00am - 6:00pm

  • Telephone banking: If calling from overseas, dial +61 3 8641 9083
  • Send a secure message via Internet banking
  • Visit any nearest branch
St.George 13 33 30 Monday to Saturday:

8:00am - 8:00pm

  • Telephone banking: If calling from overseas, dial +61 2 9155 7800
  • Visit any nearest branch
Virgin Money 13 37 39 24 hours. 7 days a week
  • Telephone banking: If calling from overseas, dial +61 2 8288 2222
  • Visit any nearest branch
Westpac 1300 651 0890 Monday to Friday:

9:00am - 8:00pm

  • Telephone banking: If calling from overseas, dial +61 2 9155 7700.
  • Visit any nearest branch.

*Note: You cannot close your account online.

Woolworths 1300 10 1234 Monday to Friday:

8:00am - 8:00pm, or

Saturday:

9:00am - 5:00pm

  • Telephone banking: If calling from overseas, dial +61 2 8276 0144
  • Send a written notification

What else should I consider before cancelling my credit card?

cutting credit cards

If you're planning to close your credit card account, make sure you also consider the following factors before you take action.

  • Annual fees. Check when your credit card annual fee will be charged and whether or not this will affect the outstanding balance you'll need to pay before closing the account. If you want to avoid paying the annual fee for another year, check the date it was charged in the previous year (or the date when you opened your account) and cancel your card before the anniversary of that date.
  • Applying for a new credit card. If your plan is to cancel one card and apply for a new one, keep in mind that applying for a number of cards in a short amount of time can have a negative impact on your credit history.
  • Bad credit. Poor creditworthiness is bound to affect your ability to get a credit card in the future. So if you already have a lot of debt, you may want to hold off on cancelling your card while you focus on paying down your debts. This strategy can help improve your chances of approval for a new card down the track.

Compare new credit card offers

If you're not happy with your current card but still want one on hand, you could find a better option by comparing some of the latest credit card offers here.

Rates last updated September 19th, 2019
Name Product Purchase rate (p.a.) Balance transfer rate Annual fee Product Description
Virgin Australia Velocity Flyer Card - Annual Fee Offer
20.74% p.a.
0% p.a. for 18 months
$50 p.a.
Ongoing Annual Fee Discount & Bonus Points
Save with an ongoing $50 annual fee and 0% balance transfer offer. Plus, the ability to earn up to 30,000 bonus Velocity Points in the first 3 months.
HSBC Platinum Credit Card - Balance Transfer Offer
19.99% p.a.
0% p.a. for 22 months
$129 p.a.
Annual Fee Refund & Balance Transfer Offer*
Enjoy a balance transfer offer, yearly annual fee refund, airport lounge passes and complimentary insurance covers.
Citi Clear Platinum Credit Card
12.99% p.a.
0% p.a. for 14 months
$0 p.a. annual fee for the first year ($99 p.a. thereafter)
Platinum Credit Card with a Low Interest Rate*
Offers a long-term balance transfer and $0 first year annual fee. Plus, insurance covers and Citibank Dining Program perks. Ends 30 September 2019.
Qantas Premier Platinum
19.99% p.a.
0% p.a. for 18 months
$199 p.a. annual fee for the first year ($299 p.a. thereafter)
120,000 bonus Qantas Points & Balance Transfer Offer
Get up to 120,000 bonus Qantas Points (20,000/month) when you spend $1,500/month for the first 6 months. Plus, complimentary lounge passes.
ME frank Credit Card
11.99% p.a.
$0 p.a.
Low Rate Credit Card with No Annual Fee*
Save money with an ongoing $0 annual fee, the same low 11.99% p.a. interest rate on purchases and cash advances, and up to 55 days interest free.
Latitude 28° Global Platinum Mastercard
21.99% p.a.
$0 p.a.
International Shopping Credit Card
Save with 0% foreign transaction fees on purchases. Plus, complimentary flight delay passes and a global wifi access.
ANZ Low Rate
12.49% p.a.
0% p.a. for 15 months
$58 p.a.
Long-Term Balance Transfer Offer*
Save with a 0% p.a. introductory rate on balance transfers for 15 months with no BT fee. Plus a low 12.49% p.a. interest rate on purchases.
St.George Amplify Platinum - Qantas
19.74% p.a.
0% p.a. for 6 months
$99 p.a.
Discounted First Year Annual Fee & Balance Transfer Offer*
Earn 60,000 bonus Qantas Points when you spend $2,000 within 90 days and earn 0.5 Qantas points per $1 spent.
Citi Rewards Platinum Credit Card - Exclusive Offer
0% for 13 months, reverts to 20.99% p.a.
0% p.a. for 13 months
$49 p.a. annual fee for the first year ($149 p.a. thereafter)
0% p.a. Purchase & Balance Transfer Offers*
Finder Exclusive:
Save with 0% interest on purchases and balance transfers for 13 months (with no BT fee). Plus, a discounted $49 annual fee for the first year.
ANZ Frequent Flyer Black
20.24% p.a.
$425 p.a.
$200 back & 100,000 bonus Qantas Points*
Earn 100,000 bonus Qantas Points & $200 back when you spend $4,000 in the first 3 months. Plus, airport lounge passes.

Compare up to 4 providers

FAQs about cancelling a credit card

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Credit Cards Comparison

Rates last updated September 19th, 2019
Name Product Purchase rate (p.a.) Balance transfer rate Annual fee Product Description
Citi Clear Platinum Credit Card
12.99% p.a.
0% p.a. for 14 months
$0 p.a. annual fee for the first year ($99 p.a. thereafter)
Offers a long-term balance transfer and $0 first year annual fee. Plus, insurance covers and Citibank Dining Program perks. Ends 30 September 2019.
Virgin Australia Velocity Flyer Card - Annual Fee Offer
20.74% p.a.
0% p.a. for 18 months
$50 p.a.
Save with an ongoing $50 annual fee and 0% balance transfer offer. Plus, the ability to earn up to 30,000 bonus Velocity Points in the first 3 months.
NAB Qantas Rewards Signature Card
19.99% p.a.
0% p.a. for 6 months with 2% balance transfer fee
$295 p.a. annual fee for the first year ($395 p.a. thereafter)
Collect up to 120,000 bonus Qantas Points. Get 90,000 when you spend $3,000 on eligible purchases in the first 60 days and 30,000 after 12 months.
Latitude Low Rate Mastercard
11.99% p.a.
$69 p.a.
Offers a competitively low interest rate and annual fee, plus up to 55 interest-free days on purchases.

Compare up to 4 providers

* The credit card offers compared on this page are chosen from a range of credit cards finder.com.au has access to track details from and is not representative of all the products available in the market. Products are displayed in no particular order or ranking. The use of terms 'Best' and 'Top' are not product ratings and are subject to our disclaimer. You should consider seeking independent financial advice and consider your own personal financial circumstances when comparing cards.

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