How to cancel your Australian credit card

From the steps to take to the numbers to call, here's everything you need to know to close your credit card account.

Whether you're upgrading to a new credit card, getting a balance transfer or reducing the number of cards in your wallet, there comes a time when you need to cancel a credit card. But it’s not quite as simple as cutting your card in half.

You can use this guide to source the contact details for different providers, go through the steps you need to take to properly cancel a credit card, understand what else you should consider before closing your account and answers to frequently asked questions. If you're not satisfied with your current card, you can also compare credit card offers to find a better option for you.

How to properly cancel your credit card

Follow these steps to cancel your credit card successfully:

  1. Pay or transfer the outstanding balance. If you try to close your account with an outstanding balance, the bank could increase the interest rate or demand full and immediate payment. If you plan to do a balance transfer, you’ll need to include the details of your previous account in the application and close your account after the transfer is complete.
  2. Transfer any reward points. If you have any existing reward points on the card, redeem them for rewards or transfer them to your frequent flyer account before requesting the cancellation of the card. All unclaimed points are forfeited when you close your account.
  3. Cancel direct debits. Make sure you cancel all existing direct debits linked to your credit card because a direct debit can reactivate a cancelled card, even when you’ve requested the account closure.
  4. Call to cancel your card. Once you’ve paid your outstanding balance and claimed your reward points, call your card provider’s customer service department to inform them of your decision to close the account. Some card providers might agree to cancel your card over the phone by confirming your identity, while others might require that you send a written request. If you have to send a letter, get the address over the phone. If you can cancel the card over the phone, make a record of the date, time, and name of the representative you speak with.
  5. Cancel your card in writing. If you need to send a cancellation request in writing, include your credit card number and account number in the letter and state your request for the card provider to close the account. You should receive a letter confirming the closure of the account, so make sure you keep this information safe in case you need to make a dispute in the future.
  6. Check for future statements. Try to log into your account or go through your credit card statements following your request to make sure that the card is definitely cancelled.
  7. Destroy your credit card. It is advised that you cut the card into tiny pieces to make it impossible for anyone to piece it back together. If you're feeling extra cautious, discard the pieces at different times or places.
  8. Confirmation. You should receive a cancellation confirmation by mail. If you don’t, follow up with your lender using details from your first phone call.

What’s the number to call when I want to cancel my credit card?

The phone number on the back of your credit card is usually a good bet, but here are details for contacting the major card companies to cancel your card:

ProviderContact informationAvailability
ANZ13 22 7324 hours, 7 days a week
American Express1300 132 639

Alternatively, call the number on the back of your card.

Bank of Melbourne13 22 6624 hours, 7 days a week
Citi13 24 8424 hours, 7 days a week
Coles Mastercard1300 306 397Mon-Fri: 8am-9pm, Sat: 8am-8pm, Sun: 830am-8pm
Commonwealth Bank13 22 2124 hours, 7 days a week
Latitude Finance (formerly GE Money)Cards have different contact numbers.

Please call the number on the back of your card.

HSBC1300 308 008Mon-Fri: 8am-8pm
IMB133 462Mon-Fri: 8am-8pm, Sat: 9am-4pm
Jetstar1300 150 10024 hours. 7 days a week
NAB13 22 65Mon-Fri: 8am - 5:45pm
People’s Choice13 11 82Mon-Fri: 8am-8pm, Sat: 830am-430pm
St.George13 33 3024 hours. 7 days a week
Virgin Money13 37 3924 hours. 7 days a week
Westpac132 032Mon-Sun: 8am-8pm
Woolworths1300 10 1234Mon-Fri: 8am-8pm, Sat: 9am-5pm

What else should I consider when cancelling my credit card?

If you're planning to closing your credit card account, make sure you also consider the following factors before you take action.

  • Annual fees. Check when your credit card annual fee will be charged and whether or not this will affect your final payments when you plan to close your account.
  • Applying for a new credit card. If your plan is to cancel one card and apply for a new one, know that applying too many times can have a negative impact on your credit history.
  • Bad credit. Poor creditworthiness is bound to affect your ability to get a credit card in the future. So if you already have a lot of debt, you may want to hold off on cancelling your card while you focus on paying down your debts. As well as giving you immediate access to credit if you need it, this strategy can help improve your chances of approval for a new card down the track.

Expert advice on cancelling cards and your credit report

We spoke to Katherine Craig, Equifax’s Public Relations Manager, to get insights on how cancelling a credit card could affect your credit report. She says a priority should be settling outstanding payments on your account before you go to close it so that you can avoid default listings.

“If you have a default on your credit file, it is a smart thing to pay the debt. Your credit report will then record the default as having been paid (and the date on which it was paid). It may impact your ability to get credit or get it at the most valuable price, but it is certainly better than leaving it unpaid."

So what about cancelling one card and applying for another? If that's your goal, Katherine recommends limiting your applications to reduce the impact on your credit rating.

“Credit reports don’t show the type of credit, or whether it was granted or taken up, what (your) current credit limit is or if it is now closed. However, too many applications for credit can impact a lender’s view – it may actually appear to (the banks) that you have a lot more active credit commitments than you do.” If you’ve submitted too many credit card applications in the recent past, Katherine suggests that you wait for around three to six months before applying again.

What should I do if I'm not happy with my credit card?

If you've got a credit card that's not working for you anymore, you may want to find one that's more suited to your needs. There are many types of credit cards in the market including no annual fee, low rate, rewards and frequent flyer cards, as well as those with purchase rate and 0% balance transfer offers. And once you find a card that you are happy with, you can apply for it and cancel the old card.

Compare new credit card offers

Rates last updated May 21st, 2018
Name Product Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee Product Description
Westpac Low Rate - Online Offer
13.49% p.a.
0% p.a. for 26 months with 2% balance transfer fee
$0 p.a. annual fee for the first year ($59 p.a. thereafter)
$0 First Year Annual Fee & Balance Transfer Offer*
Take advantage of 0% p.a. for 26 months on balance transfers with a one-time 2% balance transfer fee and a $0 first year annual fee.
HSBC Platinum Credit Card
19.99% p.a.
0% p.a. for 22 months with 2% balance transfer fee
$0 p.a. annual fee for the first year ($129 p.a. thereafter)
$0 First Year Annual Fee & Balance Transfer Offer*
Offers a 0% p.a. for 22 months balance transfer, $0 annual fee for the first year and an annual fee refund each year when you spend $6,000.
St.George Vertigo Platinum - Online Offer
12.74% p.a.
0% p.a. for 24 months with 1% balance transfer fee
$0 p.a. annual fee for the first year ($99 p.a. thereafter)
$0 First Year Annual Fee & Balance Transfer Offer
Platinum card benefits including complimentary insurance, plus first year annual fee waiver and 0% p.a. for 24 months on balance transfers.
Virgin Australia Velocity Flyer Card - Bonus Points Offer
20.74% p.a.
0% p.a. for 18 months
$64 p.a. annual fee for the first year ($129 p.a. thereafter)
Up to 60,000 bonus Velocity Points Offer*
Earn up to 60,000 bonus Velocity Points in the first 3 months and enjoy a discounted annual fee of $64 for the first year.
HSBC Low Rate Credit Card
13.25% p.a.
0% p.a. for 20 months with 2% balance transfer fee
$79 p.a.
Long-term Balance Transfer Offer*
Receive up to 20 months interest-free on balance transfers with a 2% BT fee. Also enjoy exclusive offers with the home&Away Privilege Program.
NAB Low Fee Platinum Card
19.74% p.a.
0% p.a. for 24 months with 2% balance transfer fee
$90 p.a.
Platinum Credit Card with Balance Transfer Offer*
Offers 7 complimentary insurance covers, a 0% p.a. for 24 month balance transfer and access to a 24/7 concierge service for a $90 p.a. annual fee.
Virgin Australia Velocity Flyer Card - 0% Interest Offer
0% p.a. for 14 months (reverts to 20.74% p.a.)
0% p.a. for 6 months
$129 p.a.
Introductory Purchase Rate Offer*
Buy now and pay later with 0% p.a. interest on purchases for 14 months. Plus, 0% p.a. on balance transfers for up to 6 months.
ME frank Credit Card
11.99% p.a.
$0 p.a.
No Annual Fee Low Rate Credit Card*
Save money with a $0 annual fee for life, the same low 11.99% p.a. interest rate on purchases and up to 55 days interest-free.
Bendigo Bank Low Rate Mastercard
11.99% p.a.
$0 p.a. annual fee for the first year ($45 p.a. thereafter)
Low Rate Credit Card Offer*
A no-frills card with a first year annual fee waiver, a low variable purchase interest rate of 11.99% p.a. and up to 55 interest-free days on purchases.
Citi Simplicity Card
19.99% p.a.
0% p.a. for 15 months with 1.5% balance transfer fee
$0 p.a.
Low Intro Balance Transfer Interest Rate with No Annual Fee
Save with 5% cashback on eligible purchases (capped at $50 per month) for the first 90 days from approval. Plus, a 15 month balance transfer offer.

Compare up to 4 providers

Commonly asked questions about cancelling a credit card

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Images: Shutterstock

Sally McMullen

Sally McMullen is an editor at who is a credit cards, frequent flyer and travel money expert by day and music maven by night.

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