How to cancel your Australian credit card

A step-by-step guide to closing your credit card account, including what phone numbers to use for different providers.

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While you can cancel a credit card at any time, there are a few important details to check before you can settle the account and cut up the card in your wallet. To help keep things simple, here you'll find steps on how to properly cancel a credit card, contact details for some of the main credit card providers in Australia and some of the other important factors to think about before you completely close the account.

What you'll find in this guide

How to properly cancel your credit card

Follow these steps to cancel your credit card successfully:

  1. Pay or transfer the outstanding balance. Your card needs to have a $0 balance before you can cancel it.
  2. Transfer any reward points. Redeem them for rewards or transfer them to another program so that you still get value from the points you've earned using this card.
  3. Cancel direct debits. Avoid penalty charges and other issues by transferring or cancelling direct debits.
  4. Cancel card. If you cancel the card over the phone, make a record of the date, time, and name of the representative you speak with.
  5. Cancel your card in writing. If you need to send a cancellation request in writing, include your credit card number and account number in the letter and state your request for the card provider to close the account.
  6. Check for future statements. Log into your account following your request to make sure that the card has been cancelled.
  7. Destroy your credit card. Cut the card into pieces to make it impossible for anyone to put it back together.
  8. Confirmation. Your credit card provider should provide confirmation that your credit card account has been closed. If you haven't received any notice of the account closure within 1–2 weeks, follow up with your provider.

What number do I call when I want to cancel my credit card?

Many credit cards include a phone number on the back that you can call for account enquiries and cancellations. Otherwise, here are details for contacting the major card companies to cancel your card:

Provider Contact information Availability Steps available to cancel your credit card
ANZ 13 13 14 24 hours, 7 days a week
  • Telephone banking: If calling from overseas, dial +61 3 9683 9999.
  • Visit any nearest branch.
  • Via ANZ Internet Banking:
    • Log on to your account.
    • Select Contact > Card enquiries > General card enquiries.
American Express 1300 132 639 24 hours, 7 days a week Alternatively, you can call the number which can be found at the back of your Amex credit card
Bank of Melbourne 13 22 66 Monday to Saturday:

8:00 am - 8:00 pm

  • Telephone banking: If calling from overseas, dial +61 3 8536 7870.
  • Visit any nearest branch
BankSA 13 13 76 Monday to Saturday:

8:00 am - 8:00 pm

  • Telephone banking: If calling from overseas, dial +61 2 9155 7850
  • Visit any nearest branch
Bankwest 13 17 19 Monday to Saturday:

8:00 am - 8:00 pm

  • Log on to your account via online banking and live chat to a customer service representative
  • Send a BankMail message
  • Visit any branch
Citi 13 24 84 24 hours, 7 days a week
  • Send a written notification
  • Call CitiPhone banking
Coles 1300 306 397 24 hours, 7 days a week Telephone banking: If calling from overseas, dial +61 1300 306 397
Commonwealth Bank 1800 006 729 Monday to Friday:

9:00 am - 5:30 pm

  • Visit any nearest branch
  • Via CommBank App
    • Log on to your account
    • Select “View accounts” then choose your credit card.
    • Tap settings in the top right hand corner then “Close credit card account”.
    • To know whether you’re eligible, read the “Things to know about closing your credit card account”
    • Click on “Continue” at the bottom then “Close account”.
  • Via Netbank
    • Log on to your account.
    • Select “View accounts” then choose your credit card using the drop-down menu.
    • Click the “Account settings” drop-down.
    • Choose “Close my credit card account”.
    • To know whether you’re eligible, read the “Things to know about closing your credit card account”
    • Click on “Continue” at the bottom then “Close account”.
HSBC 132 152 24 hours
  • Telephone banking: If calling from overseas, dial +612 9005 8511.
  • For HSBC Premier customers, call the HSBC Premier Centre on 1300 301 168. If calling from overseas, dial +612 9005 8192.
NAB 13 22 65 Monday to Friday:

8:00am - 7:00pm, or

Weekends:

9:00am - 6:00pm

  • Telephone banking: If calling from overseas, dial +61 3 8641 9083
  • Send a secure message via Internet banking
  • Visit any nearest branch
St.George 13 33 30 Monday to Saturday:

8:00am - 8:00pm

  • Telephone banking: If calling from overseas, dial +61 2 9155 7800
  • Visit any nearest branch
Virgin Money 13 37 39 24 hours. 7 days a week
  • Telephone banking: If calling from overseas, dial +61 2 8288 2222
  • Visit any nearest branch
Westpac 1300 651 0890 Monday to Friday:

9:00am - 8:00pm

  • Telephone banking: If calling from overseas, dial +61 2 9155 7700.
  • Visit any nearest branch.

*Note: You cannot close your account online.

Woolworths 1300 10 1234 Monday to Friday:

8:00am - 8:00pm, or

Saturday:

9:00am - 5:00pm

  • Telephone banking: If calling from overseas, dial +61 2 8276 0144
  • Send a written notification

What else should I consider before cancelling my credit card?

cutting credit cards

If you're planning to close your credit card account, make sure you also consider the following factors before you take action.

  • Annual fees. Check when your credit card annual fee will be charged and whether or not this will affect the outstanding balance you'll need to pay before closing the account. If you want to avoid paying the annual fee for another year, check the date it was charged in the previous year (or the date when you opened your account) and cancel your card before the anniversary of that date.
  • Applying for a new credit card. If your plan is to cancel one card and apply for a new one, keep in mind that applying for a number of cards in a short amount of time can have a negative impact on your credit history.
  • Bad credit. Poor creditworthiness is bound to affect your ability to get a credit card in the future. So if you already have a lot of debt, you may want to hold off on cancelling your card while you focus on paying down your debts. This strategy can help improve your chances of approval for a new card down the track.

Compare new credit card offers

If you're not happy with your current card but still want one on hand, you could find a better option by comparing some of the latest credit card offers here.

Updated January 19th, 2020
Name Product Purchase rate (p.a.) Balance transfer rate Annual fee
St.George Vertigo Classic
13.99% p.a.
0% p.a. for 18 months
$55 p.a.
Low Annual Fee with Balance Transfer Offer*
Get 0% p.a. interest for up to 18 months on balance transfers with no balance transfer fee. Plus, a low annual fee and purchase rate.
HSBC Platinum Credit Card - Balance Transfer Offer
19.99% p.a.
0% p.a. for 22 months
$129 p.a.
Annual Fee Refund & Balance Transfer Offer*
Enjoy a balance transfer offer, yearly annual fee refund, airport lounge passes and complimentary insurance covers.
ANZ Frequent Flyer Black
20.24% p.a.
20.24% p.a.
$425 p.a.
$275 back & 120,000 bonus Qantas Points*
Earn 120,000 bonus Qantas Points & $275 back when you spend $4,000 in the first 3 months. Plus, airport lounge passes.
Coles No Annual Fee Mastercard
0% for 12 months, reverts to 19.99% p.a.
0% p.a. for 12 months
$0 p.a.
0% Purchase and Balance Transfer Offer
Offers 0% p.a. on purchases and balance transfers for the first 12 months and an ongoing $0 annual fee. Plus, earn flybuys for your eligible spend.
Qantas Premier Platinum
19.99% p.a.
0% p.a. for 18 months
$199 p.a. annual fee for the first year ($299 p.a. thereafter)
120,000 bonus Qantas Points & Balance Transfer Offer
Get 20,000 bonus Qantas Points per month for the first 6 months when you spend $1,500/month. Total of up to 120,000 bonus Qantas Points.
St.George Amplify Platinum - Qantas - Online Offer
19.74% p.a.
0% p.a. for 22 months
$99 p.a.
Bonus Qantas Points & Balance Transfer Offer*
Receive 60,000 bonus Qantas Points when you spend $2,000 within 90 days and a 0% balance transfer for 22 months.
Latitude 28° Global Platinum Mastercard
21.99% p.a.
$0 p.a.
International Travel & Shopping Credit Card
Save with 0% foreign transaction fees on purchases. Plus, complimentary flight delay passes and a global wifi access.
Virgin Australia Velocity Flyer Card - Balance Transfer Offer
20.74% p.a.
0% p.a. for 22 months
$129 p.a.
Long-Term Balance Transfer Offer*
Save with a 0% p.a. interest rate on balance transfers for the first 22 months. Plus, collect up to 30,000 bonus Velocity Points.
Bankwest Breeze Classic Mastercard
12.99% p.a.
0% p.a. for 26 months with 2% balance transfer fee
$39 p.a. annual fee for the first year ($79 p.a. thereafter)
0% p.a. for 26 months Balance Transfer Offer*
0% interest on balance transfers for the first 26 months, with a 2% balance transfer fee. Plus, a discounted first year annual fee.
NAB Qantas Rewards Signature Card
19.99% p.a.
0% p.a. for 6 months with 2% balance transfer fee
$295 p.a. annual fee for the first year ($395 p.a. thereafter)
Bonus Qantas Points Offer*
Collect up to 120,000 bonus Qantas Points. Get 90k when you spend $3,000 on eligible purchases in the first 60 days and 30k after 12 months.

Compare up to 4 providers

FAQs about cancelling a credit card

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Related Posts

Credit Cards Comparison

Updated January 19th, 2020
Name Product Purchase rate (p.a.) Balance transfer rate Annual fee
HSBC Platinum Credit Card - Balance Transfer Offer
19.99% p.a.
0% p.a. for 22 months
$129 p.a.
Enjoy a balance transfer offer, yearly annual fee refund, airport lounge passes and complimentary insurance covers.
ANZ Frequent Flyer Black
20.24% p.a.
20.24% p.a.
$425 p.a.
Earn 120,000 bonus Qantas Points & $275 back when you spend $4,000 in the first 3 months. Plus, airport lounge passes.
St.George Vertigo Classic
13.99% p.a.
0% p.a. for 18 months
$55 p.a.
Get 0% p.a. interest for up to 18 months on balance transfers with no balance transfer fee. Plus, a low annual fee and purchase rate.
Coles No Annual Fee Mastercard
0% for 12 months, reverts to 19.99% p.a.
0% p.a. for 12 months
$0 p.a.
Offers 0% p.a. on purchases and balance transfers for the first 12 months and an ongoing $0 annual fee. Plus, earn flybuys for your eligible spend.

Compare up to 4 providers

* The credit card offers compared on this page are chosen from a range of credit cards finder.com.au has access to track details from and is not representative of all the products available in the market. Products are displayed in no particular order or ranking. The use of terms 'Best' and 'Top' are not product ratings and are subject to our disclaimer. You should consider seeking independent financial advice and consider your own personal financial circumstances when comparing cards.

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