Bank of Melbourne credit card complimentary travel insurance

Bank of Melbourne offers complimentary travel insurance on its Amplify Platinum and Signature credit cards, with policies that cover international and domestic trips. Some Bank of Melbourne cards also offer complimentary insurance for eligible items you buy. These insurance policies are underwritten by Allianz Australia Insurance Limited (Allianz).

Just like any insurance, there are conditions you need to meet to get cover and make a claim. That's why it's best to read the Bank of Melbourne Credit Card Complimentary Insurance policy document (on the Bank of Melbourne website). But if you're after a quick look at what's covered, we have pulled out some of the key details about Bank of Melbourne's complimentary credit card insurance options.

Which Bank of Melbourne credit cards have complimentary travel insurance?

If you don't have a Bank of Melbourne credit card yet, you can get complimentary travel insurance with a new Amplify Platinum or Signature credit card. The length of cover you get for international travel insurance depends on the card, as we've shown in the table.

With the international travel insurance cover, the key difference between Level 1 and Level 2 cards is the length of cover: You get up to 6 months with an Amplify Signature card (Level 1) and up to 3 months with an Amplify Platinum card (Level 2).

If you have a Bank of Melbourne business credit card, check the complimentary insurance details here.

What's covered by Bank of Melbourne complimentary international travel insurance?

This is a comprehensive overseas insurance policy, with some cover for COVID-19 claims – including for emergency medical, evacuation and repatriation and cancellations. The cover you get is broken down into "benefits" based on what you can and can't claim. Some claims also have an excess charge that you'll need to pay before you can get any money back if your claim is approved.

To help you understand the cover that's available, we've put the key options for different types of claims into tables, with basic examples of when you might use the cover. But remember: You should always read the insurance policy booklet for complete details of the cover.

Medical, dental and emergencies cover with a Bank of Melbourne credit card

Bank of Melbourne complimentary international travel insurance for cancellation, delays and transport

Luggage and personal items cover offered with Bank of Melbourne credit card complimentary insurance

Hijacking, kidnap and personal liability cover offered with Bank of Melbourne complimentary credit card travel insurance

Bank of Melbourne credit card complimentary international travel insurance for death and funerals

What's not covered?

The Bank of Melbourne Credit Card Insurance Policy booklet has very specific details of when you will and won't get cover. This is the case with any insurance, which is why it is important to always check these documents.

To give you an idea, here are some of the key things you won't be covered for with Bank of Melbourne credit card complimentary international travel insurance:

• Any act of war
• Issues that come up because of alcohol or non-prescription drugs
• Travel that's for the purpose of medical treatment
• If you're over 81 or anyone relating to a claim is over 81
• Changes to your plans due to regulations, prohibitions or intervention from a government or official body
• If you or your partner gives birth during the trip (except if it's due to injury or sickness)
• Dangerous activities including rock climbing (with equipment), white water rafting, bungy jumping, off-piste snowboarding or skiing and quad or motorbike riding on a vehicle that has an engine capacity of 200cc or less

Keep in mind that countries and regions around the world currently have different restrictions and guidelines around the coronavirus pandemic.

What do I need to do to use Bank of Melbourne's credit card international travel insurance?

To get international travel insurance cover through your Bank of Melbourne Amplify Platinum or Signature credit card, you'll need to meet the following requirements:

• Travel bookings. You need to use your eligible Bank of Melbourne credit card to pay for at least $500 of your travel expenses before the start of the trip. You also need a return ticket. An easy way to meet these requirements is to use your card to pay for your overseas flights.
• Australian residency. You must live in Australia and start and end your trip in Australia.
• Age. You'll be covered if you're under 81 years of age. If you're 81 or older and want overseas travel insurance, there are some policies you can buy that give you cover up to the age of 100.

Does Bank of Melbourne credit card travel insurance cover family members?

Yes, if you meet the eligibility requirements for cover on an upcoming trip, your spouse and dependants (children) can get cover under this policy when they're travelling with you for at least half of your trip and meet the following requirements:

• They need to live in Australia and start and end their journey in Australia.
• They need to have a return travel booking before they leave.
• At least $500 of their travel costs need to be paid for with your Bank of Melbourne credit card before the start of the trip.
• They need to be under 81 years of age at the time they become eligible for the insurance.

They also need to meet the same requirements and other conditions of the insurance policy.

Pre-existing medical conditions

With any travel insurance policy, if you've recently had treatment for a health condition or have one that you manage on an ongoing basis, it could be considered as a pre-existing medical condition and may affect the cover.

Bank of Melbourne complimentary international travel insurance covers a few pre-existing medical conditions, with very specific requirements. Here, we've summarised the key details for conditions that are covered.

If you have any pre-existing medical condition, you should look at the insurance document for full details or call Allianz on 1800 091 710 to find out how and when it could affect your cover.

What if I don't meet the requirements or have a different pre-existing condition?

If you're not sure whether your pre-existing medical condition will be covered, call Allianz on 1800 091 710 to check if you can get cover.

You can then apply to have an assessment of the condition over the phone or online at checkyoucover.com.au.

If your pre-existing medical condition is approved for cover, you'll need to pay a fee of $75 for assessments made over the phone and $45 for online assessments. You'll then get written confirmation from Allianz that your condition is covered.

But if you have pre-existing conditions that aren't covered, you won't be able to make any claims related to that condition (or issues caused by it).

• Pre-existing medical condition definition for Bank of Melbourne credit card insurance

  Travel insurance policies all have specific ways of looking at pre-existing medical conditions, so it's really important you're aware of the actual definition they use.

  As well as the summary above, we have included the definition that's in the current Bank of Melbourne card insurance policy document, effective from 27 October 2021 (page 21):

  A condition of which a reasonable person in the circumstances, should have been aware at the time eligibility for the cover available was met, including:

  • Any dental condition; or
  • Any physical condition; or
  • Pregnancy; or
  • Any lifelong illness; or
  • Any chronic illness; or
  • Any mental illness; or
  • Any current or previously treated cancer, or

  Any condition which, in the last two (2) years:

  • Was treated by surgery (including day surgery); or
  • Required regular medication; or
  • Required on-going treatment; or
  • Was referred to a specialist medical adviser; or
  • Had regular reviews or check-ups; or
  • Caused admission to hospital; or
  • Was treated at a hospital emergency department or out-patient clinic.

  If you're not sure whether a pre-existing medical condition will be covered, call Allianz on 1800 091 710 to check if this insurance will be enough for your trip.

How to make a claim through your Bank of Melbourne credit card complimentary international travel insurance policy

As soon as you think you'll need to make a claim, contact Allianz Global Assistance so that they can give you specific information about it.

You can do this overseas by calling the emergency assistance number on +61 7 3305 7468, or in Australia by calling 1800 091 710. You can also email cardclaims@allianz-assistance.com.au but may have to wait longer for a response.

There are 2 main ways you can submit your claim:

You will hear back about your claim within 10 business days.

What to include in your claim

When you fill in the online claim form, you'll also be asked for some key personal details, including part of your Bank of Melbourne credit card number (to confirm you're eligible for cover).

You should also include as much detail and supporting documentation as possible. This makes it easier for the insurer to look at the claim and your eligibility for a payout.

The supporting documentation can be both written and photo evidence, including:

• A referral or letter from a doctor or other professional you see in relation to a claim
• Official medical reports
• Police reports
• Photos of damaged items
• Emails or letters from airlines that relate to a claim
• Receipts or other proof of purchase

Some types of claims also require specific documentation. For example, if you were claiming for assault requiring hospitalisation, you would need to include a police report.

You can check what's required in the insurance policy document or call Allianz on +61 7 3305 7468 (overseas) or 1800 091 710 (in Australia).

Other types of Bank of Melbourne complimentary credit card travel insurance

Overseas transit accident insurance

• What is it? Cover for accidents that happen when you're travelling overseas on a plane, train, cruise ship, bus or other eligible vehicle. You also get cover for related accidents that happen when you're boarding or leaving the transport.
• When can I use it? If you have paid for the entire trip with your eligible Bank of Melbourne credit card before you leave. If your partner or dependants are travelling with you for the whole trip, they'll also get cover.
• Is there an excess cost? No, you don't need to pay an excess for any claims but there are limits to how much you can get paid out. For example, the loss of 1 hand or foot has a maximum benefit of $250,000.

Interstate flight inconvenience insurance

• What is it? Cover for specific issues that come up when you're travelling to a different state or territory in Australia. This can include costs relating to cancelled return flights, flight delays of 4 hours or more, delayed or lost luggage and funeral expenses.
• When can I use it? You'll get cover for up to 14 days in a row if you have paid for the entire trip with your eligible Bank of Melbourne credit card. Your spouse and any dependants can also get cover when you have used your Bank of Melbourne card to pay for their return travel and they will be with you for at least half the trip.
• Is there an excess cost? There is a $300 excess for claims that relate to cancellation or luggage (except for delayed luggage). There are no excess costs for other claims but there are maximum claim amounts, which vary depending on the type of claim.

Rental vehicle excess in Australia insurance

• What is it? Cover for damage or theft of a car or other vehicle you have hired in Australia, up to a maximum of $5,500 (or less if the amount specified in your rental vehicle agreement is lower).
• When can I use it? If you have paid for the vehicle hire with your eligible Bank of Melbourne credit card and the vehicle hire agreement lists an excess cost.
• Is there an excess cost? There is a $300 excess for each claim you submit.

Bank of Melbourne credit card complimentary insurance for shopping

Bank of Melbourne credit cards give you access to other types of insurance, which are also provided by Allianz. Below is a snapshot of the different types.

Purchase protection insurance

• What is it? Cover for the cost of a new item that is stolen, accidentally damaged or lost. It covers most household and personal items such as laptops, shoes, jewellery and glasses. Exclusions include second-hand items, perishables, cash, computer software, vehicles and items you've accidentally left in a hotel after checking out.
• When can I use it? If you use your eligible Bank of Melbourne credit card to pay for covered items, this insurance will apply for the first 4 months from when you get them. This cover is available for personal items bought anywhere in the world, including gifts if the person they are given to is a permanent Australian resident.
• How can I make a claim? You need to show proof that you own the item and report the loss, theft or damage to the local police or relevant authorities (such as the office of a transport company). Ideally, you should get written confirmation of this report. Then, call Allianz on 1800 091 710 or visit the online claims portal and follow the steps to submit your claim by email.
• Is there an excess cost? An excess of $300 per claim applies. There are also maximum claim amounts, which vary depending on the item, with a yearly maximum of $135,000 for all claims.

Extended warranty insurance

• What is it? Cover that doubles the manufacturer's warranty for items bought in Australia, up to a maximum period of 2 years. For example, if you bought a laptop with a 12-month manufacturer's warranty and it stopped working for no reason after 12 months, you could make a claim under this cover.
• When can I use it? If you used your eligible Bank of Melbourne credit card to pay for an item worth up to $20,000 and it came with an Australian manufacturer's warranty of between 6 months and 5 years. You can make a claim if something happens after the original warranty period has ended.
• How can I make a claim? Call Allianz on 1800 091 710 or visit the online claims portal and follow the steps to submit your claim by email.
• Is there an excess cost? An excess of $300 per claim applies.

Bank of Melbourne business credit card complimentary insurance options

The Bank of Melbourne Amplify Business Credit Card and Bank of Melbourne Corporate Mastercard both offer complimentary transit accident insurance.

Both of these cards and the Bank of Melbourne BusinessVantage Credit Card also offer complimentary unauthorised transaction insurance to help protect you if an additional cardholder uses the account for something that's not allowed.

Frequently asked questions

Does Bank of Melbourne credit card international travel insurance cover coronavirus?

Yes, you can get some cover for claims relating to COVID-19, including overseas emergency medical, evacuation and repatriation and cancellation when you've been positively diagnosed with COVID-19 and meet the requirements.

As of 30 June 2022, the Bank of Melbourne Credit Cards Complimentary Insurance policy booklet includes specific details about claims related COVID-19 and other pandemics or epidemics. It's important to read it or call Allianz on 1800 091 710 for full details.

Can I get proof of my cover?

Yes. If you're going on a cruise or tour that requires proof of insurance, you can get a letter of eligibility online at https://travel.agaassistance.com.au/nacb2c/bank-of-melbourne/travel-insurance.