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very few merchants, (if any to my knowledge) charge varied fees according to the category of card used. If they don’t how do they legally work out what fee to charge without the risk of being accused of price gouging or excessive fees?
Hi Michael,
Thanks for your question.
There are regulations in place by the Reserve Bank of Australia – this means retailers can only charge customers for the ‘reasonable cost’ of accepting electronic payment.
For more information about credit card surcharges, please read and get more information about how much are the credit card surcharges, how to avoid these surcharges and some frequently asked questions.
Cheers,
Shirley
I don’t think that was the point that Michael was making: the article above suggests that merchants charge higher fees to customers with platinum cards than they do to customers with basic cards:
“This means that the upgrade in card, regardless of whether you asked for that card in the first place, is costing you more for every swipe.”
That’s simply not the case. I’ve never encountered a merchant anywhere in Australia who charges a different fee if you have a platinum card versus a standard credit card.
Although it is quite common for them to charge a higher fee for AMEX/Diners versus Mastercard/Visa.
So the reality is the reverse of what this article suggests: everyone’s paying more to fund these higher interchange fees, because it’s either factored into the price of the goods, meaning you’re subsidising platinum cards even if you pay cash, or — if there is a credit card surcharge applied to the customer — then the effect of the higher fees for platinum cards is averaged out amongst all credit card users who choose to pay the surcharge, even those with basic cards.
As a customer, I can’t see a reason why I wouldn’t take the platinum card.
Oh on the subject of: “this mean retailers can only charge customers for the ‘reasonable cost’ of accepting electronic payment.”
I see no evidence of this being enforced whatsoever. A 3% surcharge on AMEX transactions still seems to be pretty common in my experience, despite this being nowhere near the ‘reasonable cost’ of accepting that card.
Hi Matt,
Thanks for your comment.
While the interchange fees outlined in this article are charged by lenders, it’s up to individual retailers to pass on these additional charges. As you mentioned, this doesn’t always happen, as retailers may only have a surcharge in place for AMEX cards, etc.
There has also been a lot of talk around the ‘reasonable cost’ that retailers must cover, especially when it comes to things like airline fees and the high credit card surcharges consumers pay. This may change in the near future, but for now, the ‘reasonable cost’ wording is all we have to go by.
Thanks,
Elizabeth