Coronavirus (COVID-19): What if I booked non-refundable flights and other services?
- Most airlines are offering full refunds or credit values for those whose travel plans have been affected by COVID-19. Just remember to keep in mind that credit values need to be redeemed by a certain time.
- Depending on your departure date, tour companies and cruises are offering refunds, credit values or the option to rebook to a later date.
- If you have a valid travel insurance policy, you should be able to claim out-of-pocket expenses regardless whether they were non-refundable or not.
- If you don't have travel insurance, contact your travel service providers directly to see if they are making exceptions, or can at least offer you credit.
The ACCC has put together a guide to help navigate consumer rights and expenses related to COVID-19.
I purchased tickets directly via Tigers website. Would Tiger insure provide refund if flight has been canceled?
Hi Vita,
Thank you for getting in touch with finder.
Tigerair has this compensation policy wherein in they will move you to the next available Tigerair Australia service to the same destination at no further costs in the event that they need to delay or cancel your scheduled service for a reason other than an event within Tigerair control and your new flight time is not suitable to you. Tigerair will provide a refund if you are entitled to receive under the Compensation Policy of any amount you have paid them.
I suggest that you check their T&Cs as well as contacting their customer contact centre for further clarification on this matter.
I hope this helps.
Please feel free to reach out to us if you have any other enquiries.
Thank you and have a wonderful day!
Cheers,
Jeni