travel-insurance-diagram

Travel Insurance Analysis: Westpac Platinum

Information verified correct on December 7th, 2016

If you fly often, either at home or overseas, you should look at using a credit card that offers complimentary travel insurance. Many of these cards will give you access to airport lounges and some have your purchases contribute to frequent flyer points. They are not necessarily good for everyone however at most such cards require you have a substantial annual income as well as a near perfect credit history. This is because they are a speciality credit card that concentrates on making your travels more trouble free than they otherwise would be if something were to go wrong.

Most credit cards that offer travel insurance only allow the insurance benefit to become activated after you have paid 100 percent of your travel costs by using your card. However you don't want to be satisfied that is all you need do is to obtain the card, pay for your tickets with it and you are fully covered for everything that could possibly go wrong. This might not be so, as some cards don't cover you for lost items even if you believed that this is the main reason for having the cover. Therefore the only way to determine exactly what you are covered for is to thoroughly examine the offer. Here we look at the Westpac Platinum credit card travel insurance and what it will mean to you as you travel.

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The main benefits of having Westpac Platinum travel insurance

Damage, or theft of your personal property

You will probably notice first up that although you are covered against losing your property through damage or theft. If you simply misplace it you are not covered. Under a Westpac Platinum credit card travel insurance you can claim for up to $20,000 if your property is either stolen or damaged and your family members are covered for a total of $30,000, although both of these amounts are restricted to $5,500 for a laptop computer and $3,500 for anything else. Theft of cash is also covered to a limit of $500 a person or $1,250 for the combined family. If your baggage is lost you will be entitled to $550 a person for replacement clothing and toiletries up to a maximum amount of $1,250. If your items were taken from a locked car you are eligible to claim up to $2,500. However is you simply left some of your property behind somewhere and were unable to retrieve it you will find you will not be covered.

Delays in travel arrangements

If you experience a six hour flight delay during travels your Westpac platinum travel insurance will compensate your family for an amount of $500 a person up to a maximum of $1,000. However if you simply missed your connection you will find you aren't covered.

Rental car insurance

While overseas Westpac travel insurance will cover your rental car for up to $5,000. This amount will be quite sufficient to cover the highest rental car insurance excess that may be required to be paid as the result of you being involved in an accident.

Required excesses

Whatever claim you have to make on your Westpac Platinum travel insurance cover you will be required to pay the first $200. This does not apply however to the replacement of any stolen or damaged credit cars, small amounts of clothing and toiletries in lost luggage or the replacement of travel documents.

Medical claims

If you have to make a claim for medical care while overseas you will find you are covered by what Westpac call 'reasonable' medical treatment. In this case 'reasonable' means the same level of treatment you would expect to receive if you were in Australia. You will be insured for $100 a day while in hospital although this payment will cease when the total paid out reaches $12,000. You are also covered for emergency dental treatment to a maximum amount of $1,200 if the treatment is for urgent pain relief. You will find that Westpac will consider a medical claim even if you illness can be linked to a pre-existing condition, as long as you made them aware of the condition before leaving Australia, you had paid an assessment fee and any extra premium cost, if that was requested of you.

Accidental death

If you as the card holder, your spouse, or any of your children, were killed as a result of a transport accident whilst travelling, Westpac would be willing to pay out an amount of $500,000 for each death. However if your family members were also card holders a cap of $1.3 million would apply. If the death was to occur in an accident that was not transport related the cover reduces to $17,500 for the card holder, $12,500 for the spouse and no cover for any of the children. In these circumstances the cover is still valid if the death occurred up to 12 months following the accident.

Unexpected cancellation

Unexpected cancellation of travel arrangements and other unexpected expenses arising from accidental death of a relation living overseas are limited to A$2,500 per person and up to a maximum of A$5,000 for a family

Westpac Platinum travel insurance covers all members of the same family who are travelling overseas for a maximum of six months. Dependent children under the age of two years as at the date of the journey commencing are eligible for this overseas travel insurance policy, provided that the dependent child is travelling with the cardholder for the entire journey You can obtain an extra month if you have experienced delays that were beyond your control. To activate your cover you have to pay $500 of your prepaid travel costs with your eligible Westpac credit card. You are not covered if the ticket was paid by somebody else or if you paid by BPAY or direct deposit from your bank. Income protection is not available. You will need to read your policy document to see what you are not covered for but most of these are the usual disclaimers. The most important one to remember here is that you are not covered if you simply lose any of your personal items while travelling. Keep this in mind.

Important

QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545 is the issuer of the insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 providing eligible Westpac account holders and cardholders to claim under it as third party beneficiaries. For more information on this policy please refer to terms, conditions, limits and exclusions, of the group policy, set out in the Credit Card Complimentary Insurance Terms and Conditions. Westpac does not guarantee the insurance.

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108 Responses to Travel Insurance Analysis: Westpac Platinum

  1. Default Gravatar
    Vic | December 28, 2015

    I hold Westpac Am ex platinum. My baggage deliver was delayed for 36 hours, what can I claim under travel insurance? The ticket in full as charged to Am ex card. travelled from australia to USA

    • Staff
      Sharon | December 29, 2015

      Hi Vic,

      Thanks for your inquiry.

      If your baggage is lost you will be entitled to $550 a person for replacement clothing and toiletries up to a maximum amount of $1,250. If your items were taken from a locked car you are eligible to claim up to $2,500. However is you simply left some of your property behind somewhere and were unable to retrieve it you will find you will not be covered.

      I hope this helps.

      Sharon

    • Default Gravatar
      Vic | December 29, 2015

      My question was “I hold Westpac Am ex platinum. My baggage delivery was delayed for 36 hours, what can I claim under travel insurance? The ticket in full as charged to Am ex card. travelled from australia to USA”

      The response from Sharon is about lost luggage. I did not lose. the baggage was delivered 36 hours after flight arrival.

      Vic

    • Staff
      Sharon | December 29, 2015

      Hi Vic,

      Thanks for clearing this up and my apologies for misunderstanding your first question.
      For delayed luggage cover, kindly refer to pages 16,18 and 60 of the Westpac Travel Insurance Product Disclosure Statement and Policy Document I sent to your email.

      Hope this helps.

      Sharon

  2. Default Gravatar
    Jeremy | May 20, 2015

    To activate the Westpac platinum complimentary travel insurance must I pay the travel fare in full with the credit card or just $500 of the travel fare?

    • Staff
      Jonathan | May 21, 2015

      Hi Jeremy, thanks for your inquiry!

      To be eligible for this complimentary insurance policy you need to have a return overseas travel ticket and have charged A$500 of the prepaid travel costs (i.e. costs of their return overseas travel ticket; and/or airport/departure taxes; and/or their prepaid overseas accommodation/travel; and/or their other prepaid overseas itinerary items) to the cardholder’s eligible credit card account.

      Cheers,

      Jonathan

  3. Default Gravatar
    cath | May 15, 2015

    Hi, I’m flying to USA mid June so i want to use my Earth Black Westpac credit travel insurance. However I paid for my travel ticket with cash trf. Do I just need to show $500 expense related to trip to ensure my travel insurance is applied? Also any other airport lounge or benefits for my trip that I should know about with Westpac Black credit card? Thanks!

    • Staff
      Jonathan | May 18, 2015

      Hi Cath, thanks for your inquiry!

      That is correct, when you have a return overseas travel ticket and A$500 of the prepaid travel costs (i.e. costs of their return overseas travel ticket; and/or airport/departure taxes; and/or their prepaid overseas accommodation/travel; and/or their other prepaid overseas itinerary items) have been charged to the cardholder’s eligible credit card account you will be automatically eligible for this complimentary travel insurance policy. Please refer to this page for the benefits and features of the Westpac Altitude Black credit card.

      Cheers,

      Jonathan

  4. Default Gravatar
    Ian | April 8, 2015

    My partner and I live together off a joint Westpac account which funds our black Altitude Westpac credit card. I am the supplementary card holder.
    We paid for our tickets to St Petersburg on this card.

    My partner is covered for travel insurance but am I also eligible?

    If not what is my best option?
    Is there such an option as a joint card holder or what can I do?

    We have already paid the Airplane and hotel costs but do not leave til end of next month. If family and spouse are covered am I eligible to be defined as spouse?

    • Staff
      Jonathan | April 9, 2015

      Hi Ian, thanks for your inquiry!

      To be covered by this policy each member needs to pay $500 of their prepaid travel costs with the eligible Westpac credit card. This travel insurance policy covers all members of the same family who are travelling overseas for a maximum of six months.

      Cheers,

      Jonathan

  5. Default Gravatar
    maxine | March 11, 2015

    We paid for our flight tickets to the UK with our Westpac Altitude Platinum Amex card. We are doing a side trip to Greece during our time in the UK. Friends who are accompanying us to Greece paid for the Greece side trip and we repaid them. How does this affect our travel insurance with Westpac please?

    • Staff
      Jonathan | March 11, 2015

      Hi Maxine, thanks for your inquiry!

      To be eligible for this cover you need to have a return overseas travel ticket, and A$500 of each of their prepaid travel costs (i.e. costs of their return overseas travel ticket; and/or airport/departure taxes; and/or their prepaid overseas accommodation/travel; and/or their other prepaid overseas itinerary items) have been charged to the cardholder’s eligible credit card account. Unless the amount your friends paid will bring your prepaid travel costs to less than A$500 this will not impact your cover.

      Cheers,

      Jonathan

  6. Default Gravatar
    Kevin | March 9, 2015

    Ok im travel to japan in april.. Does the complementary insurance cover our luggage?

    • Staff
      Jonathan | March 9, 2015

      Hi Kevin, thanks for your inquiry!

      The complementary insurance covers luggage and personal goods. Please see the section under “Damage, or theft of your personal property” on this page.

      Cheers,

      Jonathan

  7. Default Gravatar
    Peter | February 22, 2015

    We have booked in for a tour of Tasmania in a hire Car, we leave Perth on the 1st March and get back to Perth on the 16th March, It stipulates that the time we are insured for is only 14 days ?? does this mean we have to get another Insurance to cover those last two days ? to cover the two days for the hire Car and another two days travelling ?

    • Staff
      Jonathan | February 23, 2015

      Hi Peter, thanks for your inquiry!

      Please refer to the email I have sent to you regarding this inquiry.

      Cheers,

      Jonathan

  8. Default Gravatar
    Rob | February 22, 2015

    Hi I am a platinum card holder and will be travelling domestically in Australia in October and will be hiring a car in Brisbane for a few days. Does it cover car hire excess?
    Thanks

    Rob

    • Staff
      Jonathan | February 23, 2015

      Hi Rob, thanks for your inquiry!

      You will be reimbursed up to A$5,500 for any insurance excess or deductible which you become legally liable to pay in respect of a claim under the comprehensive insurance policy if
      -The rental vehicle is from a licensed rental agency
      -The hiring agreement incorporates the standard comprehensive motor insurance normally provided by the rental agency cover loss or damage to the rental vehicle
      -Compliance with all requirements of the rental organisation under the hiring agreement of the rental insurance is met

      Cheers,

      Jonathan

    • Default Gravatar
      | February 23, 2015

      Thanks Jonathon, very helpful….why pay to cover the excess when its covered by my Westpac card? I thought it might only apply to overseas travel.
      Rob

    • Staff
      Jonathan | February 23, 2015

      Hi Rob, thanks for your inquiry!

      Any damage made to a rental vehicle will hold the driver liable for repair costs unless the vehicle has been insured, where the amount payable can be decreased.

      Cheers,

      Jonathan

  9. Default Gravatar
    Jenn | February 18, 2015

    Thank you but this does not answer my question. Is the airfare sufficient as it is well over $500 per person?

    • Staff
      Jonathan | February 19, 2015

      Hi Jenn,

      Yes as long as A$500 has been covered for each individual’s prepaid travel costs, the airfare will be sufficient.

      Cheers,

      Jonathan

  10. Default Gravatar
    Jenn | February 18, 2015

    I have paid for our airfares to Europe with our 55 day Platinum card. Is this sufficient to qualify? Or do I also have to pay $500 prepaid travel expenses as well?

    • Staff
      Jonathan | February 18, 2015

      Hi Jenn, thanks for your inquiry!

      To activate your cover you have to pay $500 of your prepaid travel costs with your eligible Westpac credit card. You are not covered if the ticket was paid by somebody else or if you paid by BPAY or direct deposit from your bank. If your airfares to Europe qualify as prepaid travel costs then you will be covered.

      Cheers,

      Jonathan

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