| Overseas Medical and Hospital Expenses | $20,000,000 |
|---|---|
| Cancellation and Amendment Fees | Cover chosen |
| Luggage and Personal Effects | $10,000 |
| Maximum Age Limit | No maximum age limit |
Table updated October 2023
Westpac offers some cover for claims related to COVID-19. Here's what you can expect:
There are some scenarios that are not covered by Westpac including costs incurred as a result of mandatory quarantine or isolation, border closures or government travel bans.
Also, if you were diagnosed with COVID-19 before heading on your trip but you went anyway, you won't be covered for any COVID-related overseas medical expenses.
Westpac doesn't issue its own standalone travel insurance. It refers customers to its partner Allianz Global Assistance (AGA), which offers five plans: Comprehensive, Essentials, Domestic, Multi-Trip and Non-Medical. Some Westpac credit cards also come with complimentary travel insurance.
Comprehensive
Essentials
Domestic
Multi-Trip
Non-Medical
This insurance is issued by AWP Australia Pty Ltd (AFSL 245631) trading as Allianz Global Assistance, and underwritten by Allianz Australia Insurance Limited (AFSL 234708). It comes with a cooling-off period of 14 days and choice of $200 standard excess for international plans.
These are some of the main insured events that Westpac will cover. Some of these benefits may only be available on the comprehensive international policy.
Westpac also offers add-ons that cover a wider range of risks.
Unfortunately, travel insurance doesn't cover everything. Generally, Westpac will not pay your claim if it relates to:
Make sure you review the Westpac PDS for a detailed breakdown of what won't be covered, found under its list of general exclusions.
You can lodge a claim online via the AGA website, or email travelclaims@allianz-assistance.com.au.
Alternatively, you can lodge a claim over the phone by calling AGA on 1800 502 077, 8am–7pm, Monday–Friday or 8am–5pm on Saturday.
Westpac has a decent range of customisations, including an adjustable excess and cancellation limits, as well as specific add-ons for snow sports, adventure activities, and cruising.
This makes the policy suitable for a wide range of travellers and trip types. However, cover for COVID-19 is limited so if you want comprehensive protection, you might have to look elsewhere.
If you're still not sure about Westpac, you can compare other travel insurance companies here.
Travel Protect offers 2 levels of cover and the flexibility to choose your limits.
The best travel insurance policies are different for each individual traveller.
Compare Travel Insurance Direct policies online to save time and money. Travel Insurance Direct offers various policies including Annual multi-trip, The Works, The Basics and Domestic travel.
Find out how travel insurance covers accidental death and what will be paid from in the event of a claim.
This guide looks at when insurers will cover you for alcohol-related claims and whether consuming booze is entirely at your own risk.
Apia no longer offers travel insurance. But plenty of alternatives are available.
Some credit card travel insurance policies offer a good standard of cover now but there are a few pitfalls to watch out for.
Travel insurance with a range of optional covers but no online claims portal.
Compare travel insurance policies from RACV and look for the cover that's right for your trip.
GIO stopped offering travel insurance in 2020 but plenty of alternatives are available.
does westpac travel insurance cover flight cancellation because of volcanic ash
Hi Terance, A couple of points. Typically insurers cover unknown events, so if you had taken out insurance prior to volcanic activity commencing, you might be covered (assuming your policy covers cancellations – some basic policies may not). However, insurance taken out after volcanic activity occurs (as has been the case in Bali this week as I write this) would not cover it. Secondly, in the event of flight cancellations the first responsibility sits with the airline – only once those options are exhausted would travel insurance come into play.
Hi Ken,
Generally, the travel insurance offered on a credit card can only extend to the spouse and children. You can read more about it here. It is unlikely you will be covered, but you can contact Westpac for confirmation on 13 20 32.
I have booked a hotel in Bali by using my Westpac credit card. I have also paid taxes for the Jetstar flights to Bali.
How much do I need to spend to be covered by WBC travel insurance
Hi Pravin,
Thank you for visiting finder.
To be eligible for the Complimentary Travel Insurance from Westpac, you need to have a return ticket to Australia and use your credit card to pay for a minimum of $500AUD of your travel cost. The eligible cost includes:
*Return overseas travel tickets
*Airport/departure taxes
*Prepaid overseas accommodation
*Prepaid overseas itinerary items
Once you have met all the conditions above, you will be automatically covered by the travel insurance.
I hope this helps.
Let us know if there is anything else that we may assist you with.
Cheers,
Ash
Do I have to bank with Westpac to be eligible to purchase travel insurance
Hi John,
Thanks for your inquiry.
No, you don’t. You may purchase a policy without banking with Westpac. Some Westpac cards do offer complimentary travel insurance. You may also check our Westpac Complimentary Insurance Policy Overview for more information.
As a gentle reminder, please ensure you review the relevant Product Disclosure Statements/Terms and Conditions before applying.
Hope this information helps
Cheers,
Arnold
Hi I have Westpac credit card .do Westpac give free travel insurance to it customers like comm bank do for there customers.
Hi Garry,
Thanks for your question. Some Westpac cards do offer complimentary travel insurance. You may find our Westpac credit card’s complimentary insurance policy review useful.
I hope this was helpful,
Richard