| Card | International travel insurance | Domestic travel insurance | Rental vehicle excess in Australia insurance | Purchase protection insurance | Extended warranty insurance |
|---|---|---|---|---|---|
| ANZ Frequent Flyer Platinum | Yes | Yes | Yes | Yes | Yes |
| ANZ Frequent Flyer Black | Yes | Yes | Yes | Yes | Yes |
| ANZ Rewards Platinum | Yes | Yes | Yes | Yes | Yes |
| ANZ Rewards Black | Yes | Yes | Yes | Yes | Yes |
| ANZ Platinum | Yes | Yes | Yes | Yes | Yes |
| ANZ First | No | No | No | Yes | Yes |
If you have an eligible ANZ credit card, you may be able to use this cover when you meet the eligibility requirements in the insurance policy booklet, including (but not limited to):
Cover may also be available for your spouse and/or eligible dependents when both you and they meet the requirements in the policy information booklet.
If you need written confirmation of cover, you can also visit http://www.checkyourcover.com.au/anz or call Allianz on 1300 135 271 for more details.
Here, we've broken down the key options for different types of claims and situations. But remember: you should always read the insurance policy booklet for complete details of the cover.
| Benefit | Claim limit for people under 81 years of age | Excess payment (per claim) |
|---|---|---|
| Overseas emergency assistance (including medical evacuation and repatriation) | $20 million | $0 |
| Overseas emergency medical | $20 million | $500 | Overseas Emergency Dental (spontaneous toothache) | Up to $2,000 per cardholder or spouse Note: Any claims for dependants will come out of the limit for the cardholder and/or their spouse | $500 |
| Hospital cash allowance | Up to $75 per person, up to a maximum total limit of $8,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. Note: Any claims for dependants will come out of the limit for the cardholder and/or their spouse | $0 |
| Assault requiring hospitalisation | $500 per person | $0 |
| Loss of income | Your verified income per week, up to a maximum total limit of $10,000 per cardholder or spouse. No cover is available for dependants. | $0 | Permanent disability | $50,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
| Additional expenses | $100,000 | $500 |
Please note that each travel claim is subject to an assessment and there may be an excess applicable.
| Benefit | Claim limit for people under 81 years of age | Excess payment (per claim) |
|---|---|---|
| Cancellation | Up to $20,000 total, with the following sub-limits:
| $500 |
| Travel delay | After 6 consecutive hours, up to $50 for food and $250 for accommodation per cardholder or spouse in each 24-hour period, with a maximum claim amount of $2,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
| Domestic pet accommodation | Up to a maximum total limit of $500 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
| Alternative transport | Up to $2,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
| Return home and resumption of journey (including following the death of a relative) | Up to a maximum total limit of $3,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
| Rental vehicle excess | Rental vehicle theft or damage: Up to a maximum total limit of $5,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. Return of rental vehicle: | $0 | Withdrawal of services (accommodation) | Up to $50 per person per 24 consecutive hours, up to a maximum total limit of $500 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
| Benefit | Claim limit for people under 81 years of age | Excess payment (per claim) |
|---|---|---|
| Luggage | Up to a maximum total limit of $12,000 per cardholder or spouse, dependants are included in the limit available to the cardholder or spouse. Sub-limits may apply, please refer to the insurance policy booklet. | $500 |
| Travel documents, transaction cards and traveller’s cheques | Re-issue or replacement costs: Up to a maximum total limit replacement cost of $3,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. Fraudulent use of transaction cards or traveller’s cheques: Up to a maximum total limit of $3,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
| Luggage delay | Up to $500 after a delay of 10 consecutive hours, and an additional $1,000 after a delay of 72 consecutive hours, up to a maximum total limit of $1,500 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
| Replacement sporting equipment | Up to a maximum total limit of $200. Dependants are included in the limit available to the cardholder or spouse. | $0 |
Yes, if you are diagnosed with COVID-19 or another epidemic/pandemic illness, this insurance offers cover for claims relating to:
Please contact Allianz if you have a pre-existing medical condition and would like to know if you will be covered under the ANZ complimentary insurance policy.
If it's an emergency, call Allianz on +61 7 3305 7465 when you're overseas or 1300 135 271 in Australia. You can also submit a claim online by following these steps:
You will be contacted about your claim within 10 business days, according to the online claims website.
With insurance claims, include as many details as you can. This makes it easier for the insurer to look at the claim and your eligibility for a payout. Some examples include:
Tip: Use a travel wallet or create an online folder to keep all your important documents together. This could include your passport, itinerary, printed tickets, a copy of the ANZ card insurance policy booklet – plus anything that could become supporting documentation for claims.
Call Allianz on 1300 135 271 in Australia or +61 7 3305 7465 from overseas. You can lodge your claim online at https://claimmanager.com.au/anz/agreement or email ANZTravelTeam@allianz-assistance.com.au. or email ANZTravelTeam@allianz-assistance.com.au.
ANZ credit cards give you access to other types of insurance for items you buy. Here's a basic explainer of each one:
Don’t have complimentary insurance on your credit card yet? Compare ANZ credit cards or other cards that offer insurance.
All ANZ business credit cards offer complimentary unauthorised transaction insurance. Some also offer complimentary international travel insurance and transit accident insurance. Here’s a summary for different ANZ business cards:
| Card | International travel insurance | Transit accident insurance | Unauthorised transaction insurance |
|---|---|---|---|
| ANZ Business Black | Yes | Yes | Yes |
| ANZ Business Rewards Options | No | Yes | Yes |
| ANZ Business 55 Interest Free Days | No | Yes | Yes |
| ANZ Business Low Rate | No | Yes | Yes |
Have an ANZ credit card that’s not on this list? Check the terms and conditions available on the ANZ website to see if your card is eligible. Or, look at ANZ travel insurance you can get without a credit card.
With up to 150,000 bonus Qantas Points and complimentary insurances, the ANZ Qantas Business Rewards Credit Card could be an appealing option for business owners.
Receive $400 back to your card with this promo offer. Plus, save with a competitive 13.74% p.a. purchase rate.
This platinum card offers a $0 first-year annual fee, $450 credit back offer and complimentary insurance covers.
This business rewards credit card offers up to 150,000 extra ANZ Reward Points, transfers to Velocity Frequent Flyer and data feeds for accounting software. So is it right for you?
Compare the features of this low rate business credit card designed to help your company manage employee expenses.
Compare the features of this ANZ business credit card, including accounting software data feeds, additional cards for employees and up to 55 interest-free days on purchases.
The ANZ Rewards Platinum Credit Card offers a competitive rewards program, up to 125,000 bonus ANZ Reward Points and a range of complimentary insurance covers.
Save with a 0% p.a. interest rate on balance transfers for 26 months. Plus, enjoy a $0 annual fee in the first year and a competitive 13.74% p.a. purchase rate.
Earn Qantas Points as you spend, enjoy complimentary travel insurance and take advantage of an introductory offer on the ANZ Frequent Flyer Platinum.
This entry-level card offers a $220 credit back offer and mobile payments through Apple Pay, Google Pay, Samsung Pay and Garmin Pay.
I have a platinum card and I have booked my tickets with the card,
1. I know they state that there is Insurance coverage. Do I have to activate anything before my holidays to be covered by Insurance
2. As I understand the insurance is from QBE and we need to contact them directly for any claims
3. Please provide the details on how to activate the insurance if I have procured the ticket by my card
Regards
Venkatesh
Hey Venkatesh,
Thank you for reaching out to us.
In the “What are the eligibility requirements?“, there are other conditions to meet aside from spending a total of $250 on the ticket with your card.
Providing you meet these conditions, your cover will be automatically activated before your trip. If you have questions about these requirements or want to get a letter of eligibility for your insurance, you can call QBE directly. Their number is also found on this page.
I hope this helps.
Best,
Maria
Is there an age limit on eligibility?
Hi, John!
Thank you for reaching out to us.
As of this writing, you have to be 80 years of age or under on the day you activated the insurance policy.
You can also check out the other eligibility requirements on this page found after the ANZ credit cards comparison table.
I hope this helps.
Cheers!
Maria
Does the credit card insurance (qbe) cover medical repatriation?
And flights within Europe?
Thanks
Hi Pam,
Thanks for your inquiry.
The guide above provides you all the information you need to know about ANZs complimentary insurance. It says:
ANZ credit cards come with three main types of complimentary travel insurance. These are broadly defined as follow:
1. Overseas travel and medical insurance. A comprehensive international travel insurance policy that includes medical expenses, cancellations, damage or loss of luggage and other personal items, rental vehicle expenses and loss of life or income. Cover begins on the day you depart your home in Australia and ends on your return or after six months of travel, whichever happens first.
2. Transport accident cover. Covers you against accidents or injuries that may be sustained when you are traveling on an authorized travel vehicle, including planes, trains, tourist buses and ferries. The insurance also covers any accidents or injuries that occur when you board or leave these carriers. The cover begins from the date your trip commences up until the date you return home.
3. Rental excess cover. Reimburses you for the amount of any collision excess that you have to pay when you have hired an eligible vehicle in Australia. Cover begins and ends based on the dates and terms of your rental vehicle agreement.
These three types of travel insurance also cover your spouse and any dependent children that are traveling with you throughout the journey. They will also have to meet the eligibility criteria, including payments to your card for part of their travel bookings.
Regarding specific covers, you might want to speak with QBE directly. Contact QBE. Call the insurance company on 1300 135 271 in Australia or + 61 3 8523 2800 from overseas. You can also email QBE at travel.claims@qbe.com.
Hope this information helped.
Cheers,
Arnold
Going overseas with my mother. does my complimentary black visa travel insurance cover my mother if I purchase both our air tickets on my card?
Hi Swee,
Thank you for contacting finder. We are a comparison website and general information service, we’re more than happy to offer general advice.
According to ANZ, only a participating card holder or the spouse or child of a participating card holder is covered.
I hope this helps.
Cheers,
Danielle
We have tried to make a claim via QBE travel insurance provided on our ANZ credit card, ridiculous amounts of paperwork for one change due to Hurricane Matthew in November last year, we can not get any answers at all. They now require written confirmation from the hotel that we did not receive a refund from them. This sounds easy but we booked via a travel agent and booked a large chain hotel in America. We are not getting any response to emails or calls as they do not have specific bookings as they are the mother chain. is there a complaints line for QBE we can call because so far the policy is useless and the correspondence has gone on for 6 months with o solution in sight? we have documents from travel agents stating no refund given but that is not enough.
Hi Michelle,
Thanks for reaching out. Just to confirm though, finder.com.au is financial comparison website and we do not represent any company we feature on our pages.
I’m sorry to hear about your situation. You can contact QBE’s Customer Care Unit directly, quoting your policy and/or claim number, to lodge a complain.
I hope this has helped.
Cheers,
Liezl