Credit Card Concierge Services

A concierge service can help you with travel, shopping, dining, entertainment, gifts and life in general. Here's how to take full advantage.

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Credit card concierge services are fairly standard on most platinum and black credit cards. They give you access to personalised service, in your language, at any time of the day or night anywhere in the world. They can help with fairly standard tasks like making a restaurant booking, all the way up to organising visas when you move countries. Here's how to make the most of this premium perk.

What you'll find in this guide

What is a credit card concierge service?

Generally, a concierge service is a complimentary benefit offered by your credit card provider to handle your requests. Usually they are available 24 hours a day, seven days a week and are available by phone.

How does a credit card concierge service work?

When you get your card, you'll be given a list of phone numbers you can contact to make your requests. The concierge will inform you of the costs (if any) and options you have before booking or making a purchase that you request. The concierge will not incur any costs on your card unless you’ve approved.

Some high-tier concierge services also come with an app, letting you put your requests in writing as you go. Your concierge will notify you about the details of request, such as the time it will take for your items to be delivered or the details of your restaurant reservation.

What are the types of credit card concierge services?

There are a few types of credit card concierge services dedicated to your particular credit card. Depending on what level your credit card is, the number of concierge services available to you could be different. For example, American Express has a rewards concierge available exclusively to eligible American Express credit cards.

Platinum concierge. This is the standard concierge service to cover all types of personal assistance including flight information, sourcing, purchasing and delivery of tickets for a show, concert or sporting event, providing details of events and shows in your city, hotel and travel information as well as reservations for restaurants. These services are on a referral or arrangement basis and any third party expenses will be the cardholder's responsibility.

Rewards concierge. A rewards concierge offers certain cardmembers a personal concierge service using their membership rewards points if applicable. Rewards concierges can organise your requests by spending your rewards points.

hotel concierge counter

How to compare credit card concierge services

In most cases, the credit card holder will not be able to choose the type of concierge service that comes with their card. Here are some things that your concierge should be providing:

  • Lifestyle services. This should cover all types of personal assistance and lifestyle requests not limited to but including; car rental, limousine and car service information, mail and fax packages, holiday house information, shopping location information, floral arrangements, party planning, arrangement for hairstylists, fitness trainers as well as stress relief massages.
  • Charges. All concierge services should provide you with detailed information of any costs with your request. You are not charged for the research performed by a concierge. As the cardholder, you are responsible for the following; cost and delivery of the goods and services purchased, any deposits you’ve put down for the item, costs of cancellation, custom duties and any other costs incurred to fulfil your request.

Pros and cons of credit card concierge services

Pros

  • Concierge services can help with travel, entertainment, gifts, reservations and more.
  • Calling a credit card concierge service allows you to speak to a human straight away.
  • Using a concierge service doesn't cost you anything extra.

Cons

  • Most cards with a concierge service charge a relatively high annual fee.
  • Credit cards with concierge services tend to charge high interest rates.

Things to avoid about credit card concierge services

  • Ignoring your financial situation - A concierge service shouldn’t be the only factor in deciding which credit card is most suitable for you. While this feature is handy, you pay for it within your high annual fee. Concierge services are designed for those who don’t have enough time to do their requests themselves.

Frequently asked questions about credit card concierge services

What are the fees for using a credit card concierge service?

While there is no fee for using the concierge service, any other fees incurred is payable by you, such as the purchase and delivery of the item you’ve requested.

Where can I find credit cards with a concierge service?

Credit card concierge services are fairly standard on most premium and platinum credit cards. Please use the comparison below to help you in your search.

Compare Credit Cards with Concierge Services

Name Product Purchase rate Balance transfer rate Annual fee
Citi Rewards Card - Balance Transfer Offer
21.49% p.a.
0% p.a. for 30 months
$49 annual fee for the first year ($149 p.a. thereafter)
Save on interest with 0% p.a. on balance transfers for 30 months with no balance transfer fee. Plus, a $49 first-year annual fee.
Qantas Premier Platinum
19.99% p.a.
0% p.a. for 18 months with 1% balance transfer fee
$225 annual fee for the first year ($299 p.a. thereafter)
Earn 80,000 bonus Qantas Points when you spend $4,000 in the first 3 months, 80 bonus Status Credits on eligible spend and a reduced first-year annual fee.
Coles Rewards Mastercard
19.99% p.a.
0% p.a. for 14 months
$0 annual fee for the first year ($99 p.a. thereafter)
Get 40,000 bonus Flybuys Points or $200 off a Coles Supermarket shop, a $0 first-year annual fee and a 14-month balance transfer.
NAB Qantas Rewards Signature Card
19.99% p.a.
0% p.a. for 6 months with 2% balance transfer fee
$295 annual fee for the first year ($395 p.a. thereafter)
Earn up to 110,000 bonus Qantas Points (90,000 when you spend $3,000 in the first 60 days and 20k after 12 months).
ANZ Platinum Credit Card
0% p.a. for 17 months, reverts to 20.24% p.a.
20.24% p.a.
$0 annual fee for the first year ($87 p.a. thereafter)
Receive a 0% purchase rate offer for 17 months and a $0 first-year annual fee. Plus, complimentary overseas travel and medical insurance.
Bank of Melbourne Amplify Signature
19.74% p.a.
0% p.a. for 15 months with 1% balance transfer fee
$279
Up to 200,000 bonus points (100k in the 1st year & 100k in the 2nd year) - worth $900 in gift cards - when you spend $12k/year for the first 2 years.
Citi Premier Card
21.49% p.a.
0% p.a. for 6 months
$150 annual fee for the first year ($300 p.a. thereafter)
Enjoy 130,000 bonus points (worth $450 in eGift cards) when you spend $4,000 within the first 90 days. Plus, a first-year annual fee discount.
BOQ Specialist Signature Credit Card with Qantas Points
20.5% p.a.
20.5% p.a.
$400
Earn up to 140,000 bonus Qantas Points (100,000 when you spend $4,000 in the first 3 months and 40,000 after 12 months).
BankSA Amplify Signature
19.74% p.a.
0% p.a. for 15 months with 1% balance transfer fee
$279
Up to 200,000 bonus points (100k first year & 100k second year) - worth $900 in gift cards - when you spend $12,000/yr for the first 2 years.
St.George Amplify Signature - Qantas
19.74% p.a.
0% p.a. for 15 months with 1% balance transfer fee
$279
Get 90,000 bonus Qantas Points when you spend $6,000 using your new card within 90 days from approval and 2 Qantas Club lounge invitations per year.
American Express Platinum Business Card
N/A
$1,750
ABN holders w/ $75,000 revenue. Get 250,000 bonus Membership Rewards points when you spend $8,000 in the first 3 months.
American Express Platinum Card
N/A
$1,450
Earn 300,000 bonus points when you spend $6,000 in the first 3 months. Plus, a $450 Travel Credit each year.
Westpac Altitude Platinum Card
20.49% p.a.
0% p.a. for 22 months with 1% balance transfer fee
$49 annual fee for the first year ($150 p.a. thereafter)
Get 130,000 bonus Altitude Points (worth $450 cashback) when you spend $3,000 in the first 90 days, a 0% balance transfer offer and a $49 discounted annual fee.
St.George Amplify Signature
19.74% p.a.
0% p.a. for 15 months with 1% balance transfer fee
$279
Up to 200,000 bonus points (100k first year & 100k second year) - worth $900 in gift cards - when you spend $12,000/yr for the first 2 years.
NAB Qantas Rewards Premium Card
19.99% p.a.
0% p.a. for 6 months with 2% balance transfer fee
$250
Get 65,000 bonus Qantas Points when you spend $2,500 in the first 60 days and free Qantas Frequent Flyer membership.
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2 Responses

    Default Gravatar
    PeteDecember 19, 2018

    What about the Concierge service for Qantas Platinum Mastercard, not in the rating, can get discount airfares thru this service. How does this stack up?

      Avatarfinder Customer Care
      JoshuaDecember 20, 2018Staff

      Hi Pete,

      Thanks for getting in touch with finder. I hope all is well with you. :)

      We currently don’t have a specific page discussing Qantas Platinum’s concierge services. However, By and large, a platinum concierge is the standard concierge service. This covers all types of personal assistance services. These services are on a referral or arrangement basis and any third party expenses will be the cardholder’s responsibility.

      It would be also a good idea to directly get in touch with Qantas to get the specific services available for platinum cardholders.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

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