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Credit Card Feature: Concierge Services

A concierge service offers cardholders a range of assistance for their special requests including entertainment, travel, shopping and executive services.

Credit card concierge services are fairly standard on most premium and platinum credit cards. These allow the cardholder to access a personalised service in their own language, at any time of the day or night anywhere in the world.

What you'll find in this guide

What is a credit card concierge service?

Generally, a concierge service is a complimentary benefit offered by your credit card provider to handle your requests. Usually they are available 24 hours a day, seven days a week and are available by calling a phone number provided by your credit card provider.

How does a credit card concierge service work?

First, you need to ensure that your credit card comes with a concierge service. Upon application, you will know whether you have this feature or not. If you do, your credit card provider would have provided you with a list of phone numbers you can contact in order to make your requests. You will be informed of the costs and options if there are any before booking or making a purchase that you request. The concierge will not incur any costs on your unless you’ve approved. Some high-tier concierge services also come with an app, letting you put your requests in writing as you go. Your concierge will notify you about the details of request, such as the time it will take for your items to be delivered or the details of your restaurant reservation. If your request will take awhile to complete, your concierge will give you date and time as to when it will be finished.

What are the types of credit card concierge services?

There are a few types of credit card concierge services dedicated to your particular credit card. Depending on what level your credit card is, the number of concierge services available to you could be different. For example, American Express has a rewards concierge available exclusively to eligible American Express credit cards.

Platinum concierge. This is the standard concierge service to cover all types of personal assistance including flight information, sourcing, purchasing and delivery of tickets for a show, concert or sporting event, providing details of events and shows in your city, hotel and travel information as well as reservations for restaurants. These services are on a referral or arrangement basis and any third party expenses will be the cardholder's responsibility.

Rewards concierge. A rewards concierge offers certain cardmembers a personal concierge service using their membership rewards points if applicable. Rewards concierges can organise your requests by spending your rewards points.

hotel concierge counter

How to compare credit card concierge services

In most cases, the credit card holder will not be able to choose the type of concierge service that comes with their card. Here are some things that your concierge should be providing:

  • Lifestyle services. This should cover all types of personal assistance and lifestyle requests not limited to but including; car rental, limousine and car service information, mail and fax packages, holiday house information, shopping location information, floral arrangements, party planning, arrangement for hairstylists, fitness trainers as well as stress relief massages.
  • Charges. All concierge services should provide you with detailed information of any costs with your request. You are not charged for the research performed by a Westpac concierge. As the cardholder, you are responsible for the following; cost and delivery of the goods and services purchased, any deposits you’ve put down for the item, costs of cancellation, custom duties and any other costs incurred to fulfil your request.

Pros and cons of credit card concierge services

Pros

  • They can be used to organise events that you don’t have the time to sort out yourself, or that you are not sure how to sort out yourself. You may need to track down some special item but are not really sure where to start. Alternatively, you may be in unfamiliar territory – on a holiday or a business trip, and not know where to look to find something locally.
  • Credit card concierge services can also be used for less obvious purposes. Many cardholders call and ask for gift ideas, to check on a flight, to arrange for new travel documents such as passports and travellers cheques to be replaced if they have been lost or stolen. It may be as simple as getting directions around a strange city.
  • If you do fancy a night out at a popular and busy restaurant, you may be better off leaving that to a credit card concierge service because they have good relationships with such establishments. For example, the American Express concierge service has agreements with over 1,200 restaurants around the world.
  • Calling a Credit card concierge services allows you to speak to a human straight away, and you can leave your request with them.

Cons

  • High annual fee. Most credit cards that have a complimentary concierge service usually come with a high annual fee, as this feature is normally available with high end credit cards.

Things to avoid about credit card concierge services

  • Ignoring your financial situation - A concierge service shouldn’t be the only factor in deciding which credit card is most suitable for you. While this feature is handy, you pay for it within your high annual fee. Concierge services are designed for those who don’t have enough time to do their requests themselves.

Frequently asked questions about credit card concierge services

client handing credit card to concierge

Compare Credit Cards with Concierge Service

Rates last updated January 16th, 2019
Name Product Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee Product Description
Bankwest Zero Platinum Mastercard
17.99% p.a.
2.99% p.a. for 9 months
$0 p.a.
Offers a $0 annual fee, 0% foreign transaction fees, complimentary international travel insurance and a balance transfer offer.
HSBC Platinum Credit Card
19.99% p.a.
0% p.a. for 22 months with 2% balance transfer fee
$129 p.a.
Offers a 0% p.a. for 22 months balance transfer and an annual fee refund each year when you spend $6,000. Plus, 2 airport lounge passes every year.
St.George Vertigo Platinum - Online Offer
12.74% p.a.
0% p.a. for 24 months
$99 p.a.
Save with 0% p.a. interest for up to 24 months on balance transfers with no balance transfer fee. Plus, platinum perks. Ends 23 January 2019.
NAB Low Fee Platinum Card
19.74% p.a.
0% p.a. for 24 months with 2% balance transfer fee
$90 p.a.
Offers 7 complimentary insurance covers, a 0% p.a. for 24 month balance transfer and access to a 24/7 concierge service for a $90 p.a. annual fee.
Virgin Australia Velocity Flyer Card - Bonus Points Offer
20.74% p.a.
0% p.a. for 18 months
$64 p.a. annual fee for the first year ($129 p.a. thereafter)
Earn up to 60,000 bonus points in the first 3 months and save with a $64 first year annual fee. Plus, a long-term balance transfer offer.
St.George Amplify Platinum
19.49% p.a.
$0 p.a. annual fee for the first year ($99 p.a. thereafter)
Receive 50,000 bonus Amplify Points when you spend $2,000 within 90 days and save with a $0 annual fee for the first year. Ends 23 January 2019.
Virgin Australia Velocity Flyer Card - Balance Transfer Offer
20.74% p.a.
0% p.a. for 18 months
$64 p.a. annual fee for the first year ($129 p.a. thereafter)
Save with a $64 first year annual fee and 0% p.a. balance transfer offer. Plus, receive a $129 Virgin Australia Gift Voucher each year.
St.George Amplify Signature - Qantas
19.49% p.a.
$179 p.a. annual fee for the first year ($279 p.a. thereafter)
Enjoy 80,000 bonus Qantas Points when you spend $4,000 within 90 days and 2 complimentary Qantas Club lounge invitations per year.
Westpac Altitude Black - Qantas
20.24% p.a.
$300 p.a.
Earn 80,000 bonus Qantas Points when you meet the spend requirement. Plus, 2 yearly Qantas Club lounge invitations.
Bank of Melbourne Amplify Signature - Online Offer
19.49% p.a.
$0 p.a. annual fee for the first year ($279 p.a. thereafter)
Get 100,000 bonus Amplify Points when you apply online and spend $4,000 within 90 days. Plus, $0 first year annual fee. Ends 23 January 2019.
American Express Westpac Altitude Platinum Bundle
20.24% p.a.
$49 p.a. annual fee for the first year ($199 p.a. thereafter)
$49 first year annual fee & up to 75,000 bonus Altitude Pts when you meet T&C with Visa (issued by Westpac) & Amex (issued & serviced by Amex).
Virgin Australia Velocity Flyer Card - Exclusive Offer
0% p.a. for 14 months (reverts to 20.74% p.a.)
0% p.a. for 6 months
$64 p.a. annual fee for the first year ($129 p.a. thereafter)
finder Exclusive: Save on credit card costs with half the annual fee for the first year and a 0% p.a. interest rate on purchases for 14 months.
Citi Simplicity Card
19.99% p.a.
0% p.a. for 6 months
$0 p.a.
Get 0% p.a. interest for up to 6 months on balance transfers with no balance transfer fee. Plus, a $0 annual fee for life.
Emirates Citi World Mastercard
20.99% p.a.
0% p.a. for 9 months
$149 p.a. annual fee for the first year ($299 p.a. thereafter)
Access round-the-clock global concierge service and get access to the Citibank Dining Program.
American Express Platinum Card
N/A
$1,450 p.a.
Annual $450 Platinum Travel Credit, 80,000 bonus Membership Rewards points and access to more than 1,200 VIP lounges worldwide.
BankSA Vertigo Platinum
12.74% p.a.
0% p.a. for 26 months with 2% balance transfer fee
$0 p.a. annual fee for the first year ($99 p.a. thereafter)
Offers a long-term balance transfer, $0 first year annual fee, and complimentary travel insurance. Ends 23 January 2019.
Bank of Melbourne Vertigo Platinum
12.74% p.a.
0% p.a. for 26 months with 2% balance transfer fee
$0 p.a. annual fee for the first year ($99 p.a. thereafter)
Offers 26-month balance transfer, $0 annual fee for the first year, and complimentary travel insurance. Ends 23 January 2019.
Bank of Melbourne Amplify Platinum
19.49% p.a.
$0 p.a. annual fee for the first year ($99 p.a. thereafter)
Receive 50,000 bonus Amplify Points when you spend $2,000 within 90 days. Plus, enjoy a $0 first year annual fee. Ends 23 January 2019.
ANZ Platinum Credit Card
19.74% p.a.
0% p.a. for 18 months with 2% balance transfer fee
$0 p.a. annual fee for the first year ($87 p.a. thereafter)
Receive a 0% p.a. for 18 month balance transfer offer and a $0 first year annual fee. Plus, complimentary overseas travel and medical insurance.
NAB Low Rate Platinum Card
0% p.a. for 9 months (reverts to 13.99% p.a.)
0% p.a. for 6 months with 2% balance transfer fee
$100 p.a.
Enjoy a 0% p.a. interest rate offer on purchases for 9 months and the protection of 7 complimentary insurances including overseas travel insurance.

Compare up to 4 providers

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Shirley Liu

Shirley Liu is a program manager at finder, formerly the publisher for Banking and Investments. She is passionate about helping people make an informed decision, save money and find the best deal for their needs.

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2 Responses

  1. Default Gravatar
    PeteDecember 19, 2018

    What about the Concierge service for Qantas Platinum Mastercard, not in the rating, can get discount airfares thru this service. How does this stack up?

    • finder Customer Care
      JoshuaDecember 20, 2018Staff

      Hi Pete,

      Thanks for getting in touch with finder. I hope all is well with you. :)

      We currently don’t have a specific page discussing Qantas Platinum’s concierge services. However, By and large, a platinum concierge is the standard concierge service. This covers all types of personal assistance services. These services are on a referral or arrangement basis and any third party expenses will be the cardholder’s responsibility.

      It would be also a good idea to directly get in touch with Qantas to get the specific services available for platinum cardholders.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

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