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Credit card concierge services

A concierge service can help you with travel, shopping, dining, entertainment, gifts and life in general. Here's how to take full advantage.

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Credit card concierge services come with most platinum and black credit cards. They give you access to personalised service, in your language, at any time of the day or night anywhere in the world. They can help with things as simple as restaurant bookings through to organising a visa when you move countries. Here's how to make the most of this premium perk.

What you'll find in this guide

What is a credit card concierge service?

Concierge services are designed for those who don't have enough time to do their requests themselves. A concierge service is a complimentary benefit offered by your credit card provider to make your life easier by handling requests. They are usually available 24 hours a day, 7 days a week by phone.

A concierge service shouldn't be the only reason why you choose a credit card because these cards often come with high fees. You want to aim to get good value for money, so if you think you'll only use it once or twice a year, it may not deliver the best bang for buck. While this feature is handy, you pay for it with your high annual fee, so it's most suitable for people who will use this service on a regular basis.

How does a credit card concierge service work?

When you get your card, you'll be given a list of phone numbers you can contact to make your requests. The concierge will inform you of the costs (if any) and options you have before booking or making a purchase that you request. The concierge will not incur any costs on your card unless you’ve approved.

Some high-tier concierge services also come with an app, letting you put your requests in writing as you go. Your concierge will notify you about the details of the request, like the time it will take for your items to be delivered or the details of your restaurant reservation.

The specific type of services available to you depends on the card provider. For instance, Westpac's Personal Concierge Service invites eligible Black Mastercard credit card holders to use services such as reserving a golf or spa package, making travel arrangements, shopping for personal gifts or even planning a party. Meanwhile, NAB's concierge service can help organise medical or legal services while you're overseas and also offers emergency interpretation assistance.

What are the types of credit card concierge services?

star iconPlatinum concierge: This is the standard concierge service to cover all types of personal assistance, including sourcing and booking flights; purchasing and delivering tickets for a show, concert or sporting event; providing details of events and shows in your city; and arranging hotel and restaurant reservations. These services are on a referral or arrangement basis and any third-party expenses will be the cardholder's (i.e. your) responsibility. No purchases will be made without you approving the spend first. For example, the ANZ Concierge Service is available for all ANZ Black cardholders including ANZ Rewards Travel Adventures cardholders.

star iconRewards concierge: This concierge offers eligible card members a personal concierge service using their membership rewards points. Rewards concierges can organise your requests by spending your rewards points. For example, American Express has a rewards concierge available exclusively to eligible American Express credit card holders.

hotel concierge counter

How to compare credit card concierge services

Here are some things your concierge should be providing:

  • Lifestyle services. This should cover all types of personal assistance and lifestyle requests not limited to but including car rental, limousine and car service bookings, mailing packages, holiday house information, shopping location information, floral arrangements, party planning, arrangement of hairstylists, fitness trainers and massages.
  • An approval process for expenses. All concierge services should provide you with detailed information about any costs with your request. You are not charged for the research performed by a concierge. As the cardholder, you are responsible for the following: cost and delivery of the goods and services purchased, any deposits you’ve put down for the item, costs of cancellation, custom duties and any other costs incurred to fulfil your request.
  • Convenience. The real benefit of these concierge services is the convenience of having someone take care of arrangements for you at no extra cost.

Pros and cons of credit card concierge services

Pros

  • Concierge services can help with travel, entertainment, gifts, reservations and more.
  • Calling a credit card concierge service allows you to speak to a person straight away.
  • Using a concierge service doesn't cost you anything extra.

Cons

  • Most cards with a concierge service charge a relatively high annual fee.
  • Credit cards with concierge services tend to charge high interest rates.
  • You won't always get the cheapest/best value deal as you're not shopping around.

Frequently asked questions about credit card concierge services

What are the fees for using a credit card concierge service?

While there is no extra fee for using the concierge service, any other fees incurred are payable by you, such as the purchase and delivery of the item you’ve requested. Also, these services are usually offered on cards that come with a high annual fee of around $300-$400 per year (or more).

Where can I find credit cards with a concierge service?

Credit card concierge services are fairly standard on most premium and platinum credit cards. Use the comparison below to help you in your search.

Compare Credit Cards with Concierge Services

1 - 15 of 15
Name Product Purchase rate p.a. Balance transfer rate p.a. Annual fee
Qantas Premier Platinum
19.99%
0% for 18 months with 1% balance transfer fee
$225 for the first year ($299 thereafter)
Earn 80,000 bonus Qantas Points when you spend $3,000 in the first 3 months and save with a reduced first-year annual fee.
ANZ Platinum Credit Card
0% for 25 months, reverts to 20.24%
21.24%
$0 for the first year ($87 thereafter)
Now offering Cashrewards Max. Receive a 0% purchase rate offer for 25 months and a $0 first-year annual fee. Plus, complimentary overseas travel and medical insurance.
American Express Platinum Business Card
0%
$875 for the first year ($1,750 thereafter)
ABN holders w/ $75,000 revenue. Get 300,000 bonus Membership Rewards points when you spend $12,000 in the first 3 months. Plus, a first-year annual fee discount.
American Express Platinum Card
0%
$1,450
Up to 200,000 bonus points (150k when you spend $5,000 in the first 3 months and 50k in year 2). Plus, a $450 Travel Credit each year.
Westpac Altitude Platinum Card
19.99%
0% for 24 months with 1% balance transfer fee
$49 for the first year ($150 thereafter)
Get 110,000 bonus Altitude Points (worth $350 cashback) when you spend $3,000 in the first 90 days. Plus, a $49 first-year annual fee discount.
St.George Amplify Signature
19.49%
0% for 24 months with 1% balance transfer fee
$139 for the first year ($279 thereafter)
150,000 bonus Amplify Points when you spend $12,000 in the first 12 months. Plus, a first-year annual fee discount.
ANZ Rewards Black Credit Card
20.24%
21.24%
$0 for the first year ($375 thereafter)
Now eligible for Cashrewards Max. Enjoy 80,000 bonus Reward Points (worth $350 in eGift cards) when you spend $2,000 in the first 3 months. Plus, $0 first-year annual fee.
Citi Rewards Card - Velocity Points Offer
21.49%
0% for 15 months
$0 for the first year ($149 thereafter)
Earn 60,000 bonus Velocity Points when you spend $3,000 in the first 90 days. Plus, $0 first-year annual fee.
NAB Rewards Business Signature Card
18.5%
$175
Get 100,000 bonus NAB Rewards points when you spend $4,000 on everyday business purchases in the first 60 days. ABN required.
NAB Qantas Business Signature Card
18.5%
$295
Receive 100,000 bonus Qantas Points when you spend $4,000 on everyday business purchases in the first 60 days. ABN required.
Westpac Altitude Black
19.99%
0% for 24 months with 1% balance transfer fee
$99 for the first year ($250 thereafter)
Earn 140,000 bonus Altitude Points when you spend $6,000 in the first 120 days. Plus, save with a reduced first-year annual fee.
David Jones American Express Platinum Card
20.74%
$295
Receive $450 credit when you spend $1,500 outside David Jones within the first 3 months from card approval.
Citi Premier Card - Cashback Offer
21.49%
0% for 6 months
$150 for the first year ($300 thereafter)
Receive $600 cashback when you spend $2,000 through Apple Pay or Samsung Pay in the first 90 days. Plus, save with a $150 first-year annual fee discount.
Coles Rewards Mastercard
19.99%
0% for 12 months
$99
Get 40,000 bonus Flybuys points when you spend $3,000 on eligible purchases in the first 90 days.
ANZ Rewards Travel Adventures card
20.24%
21.24%
$120
Receive 40,000 bonus Reward Points, complimentary international travel insurance, and save with 0% foreign transaction fees.
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2 Responses

  1. Default Gravatar
    PeteDecember 19, 2018

    What about the Concierge service for Qantas Platinum Mastercard, not in the rating, can get discount airfares thru this service. How does this stack up?

    • Avatarfinder Customer Care
      JoshuaDecember 20, 2018Staff

      Hi Pete,

      Thanks for getting in touch with finder. I hope all is well with you. :)

      We currently don’t have a specific page discussing Qantas Platinum’s concierge services. However, By and large, a platinum concierge is the standard concierge service. This covers all types of personal assistance services. These services are on a referral or arrangement basis and any third party expenses will be the cardholder’s responsibility.

      It would be also a good idea to directly get in touch with Qantas to get the specific services available for platinum cardholders.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

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