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Coles Mastercard complimentary insurance

A Coles Mastercard offers you complimentary insurance for some travel and shopping – here’s what you need to know.

If you get a Coles Platinum Mastercard credit card, you'll get complimentary purchase protection insurance and extended warranty cover for eligible purchases you make anywhere.

These policies are underwritten by Allianz Global Assistance (Allianz). Just like any insurance, there are different conditions you need to meet to get cover and make a claim. That's why it's best to read the policy documents. But if you just want an overview, here we have pulled out the key details about this cover.

Have a question or need to make a claim now? Call Allianz on 1800 072 791 (Australia) or +61 7 3305 7499 (overseas).

How do I get Coles Platinum Mastercard complimentary insurance cover?

Unlike many other platinum credit cards in Australia, you don't have to apply separately for a platinum account with Coles Mastercard. Instead, you need to apply for the Coles credit card and get approved for a minimum credit limit of $6,000 to be eligible for a platinum account.

If you already have a Coles Mastercard credit card, check if the word "Platinum" is printed on the card. If it is, you'll get access to complimentary travel insurance. Otherwise, you can check the Coles website to see if it's eligible for cover, or call Coles Mastercard on 1300 306 397.

Coles Platinum Mastercard complimentary purchase protection insurance

This complimentary insurance gives you cover for new items that are lost, stolen or accidentally damaged. It covers most household and personal items such as laptops, shoes and jewellery that you've bought anywhere in the world.

When can I use it?

If you use your eligible Coles credit card to pay for covered items, this insurance will apply for the first 90 days from when you get them. This cover is available for most personal items bought anywhere in the world, including gifts for people who are permanent residents of Australia.

Keep in mind: If you decide to make a claim, you need to file a report with the police or relevant authorities within 24 hours, and include evidence of this report in your claim.

What can I claim?

If an item is accidentally damaged, lost or stolen, you can get cover up to the purchase price that was charged to your eligible Coles credit card. Keep in mind that there are the following limits for claims:

  • Most covered items: Up to $10,000 per item or event
  • Jewellery or watches: Up to $3,000 per item or event
  • Total claim limit in a 12-month period: Up to $75,000

Also note that if the item is part of a set and only one is lost, damaged or stolen, any successful claim will only cover the cost of the single item. For example, if you bought a pair of earrings and lost one, you could use this insurance to cover the cost of the lost earring but not 2 new earrings.

What's not covered?

This insurance covers most personal items you buy with an eligible Coles credit card. But there are items that won't be covered, as well as situations where you won't be covered.

We have outlined some of the key things you won't be covered for, but remember to check the insurance policy booklet for full details.

  • Business items and items you plan to sell
  • Cash
  • Optical and medical items (for example, contact lenses)
  • Perishables
  • Second-hand items
  • Vehicles
  • Items left in a hotel after checking out
  • Items left in an unlocked motor vehicle
  • Damage caused by pets, general wear and tear or mechanical breakdowns

Extended warranty

This cover doubles the manufacturer's warranty on items that you buy in Australia, up to a maximum period of 12 months.

For example, if you bought a laptop with a 12-month manufacturer's warranty and it stopped working for no reason after 13 months, you could make a claim under this cover.

What can I claim?

You can use this cover to claim for repair or replacement costs for items you have bought with your eligible Coles credit card under the following circumstances:

  • The item was for personal use (not business use).
  • The item was bought in Australia and had a manufacturer's warranty of between 7 days and 5 years.
  • If something has happened after the original warranty period has ended.

The maximum amount you can claim for any item or event is $20,000. This is also the maximum claim limit for any 12-month period.

What's not covered?

If you meet the requirements above, there are 2 key situations when you won't get cover:

  1. If the loss or damage is a result of flooding
  2. If there is no manufacturer's unique identification serial number

How to make a claim

First thing's first: Contact Allianz as soon as anything happens by calling 1800 072 791 between 8am and 5pm (Sydney time), Monday to Friday.

You can then submit a claim as soon as possible by following these steps:

  1. Go to the Allianz online claim portal at
  2. Choose Coles Mastercard from the dropdown menu.
  3. Check the box for the type of claim you want to make.
  4. Download the claim form, fill in the details and send it back to the address listed on the form.

What to include in your claim

With any insurance claim, the more details you can include, the better. This makes it easier for the insurer to consider the claim and your eligibility for a payout.

Depending on what you're claim is for, the evidence and supporting documents you submit could include:

  • A tax invoice showing proof of purchase, including proof you used your eligible Coles credit card
  • A police report
  • A report from any other official body involved (for example, an airline or tour operator)
  • A quote for repairs or replacement
  • A referral or letter from a doctor or other professional you see in relation to a claim
  • Official medical reports
  • Any other official documentation relating to the claim

Don't have complimentary insurance on your credit card yet? Compare Coles credit cards or check out other cards that offer insurance.

Frequently asked questions

Does Coles Mastercard offer price protection insurance?

Currently, there are no Coles Mastercard credit cards that offer price protection insurance.

If this is a feature you want, you can compare credit cards that currently offer price protection or a guaranteed pricing scheme to find one that works for you.

What is Coles Account Cover Plus?

Coles Account Cover Plus was an optional insurance package offered to eligible cardholders who applied before 25 February 2018. It is no longer available for new customers.

This credit card insurance package has a premium that was calculated as 1% of your credit card statement's monthly closing balance. It offered the following types of coverage for your account:

  • Repayment cover. Covered the cost of your monthly credit card payments if you lose your job unexpectedly or can't work due to illness or injury.
  • Life cover. Paid out your card balance (up to $20,000) in the event of your death, diagnosis of critical illness, or total and permanent disablement.
  • Stolen card insurance. Provided you with a $200 benefit if your Coles Mastercard is stolen.
  • Price protection. Covered the price difference to your account if an eligible item purchased with your Coles Mastercard reduces in price at the same store within 24 months of purchase. This is much longer coverage than most cards offering complimentary price protection insurance.
  • Merchandise protection. Covered the cost of repair or replacement if an eligible item purchased with your Coles Mastercard is lost, stolen or damaged within 6 months of purchase.

Compare Coles credit cards

Name Purchase rate p.a. Bonus points Points per $ spent Interest-free period Balance transfer rate p.a. Annual fee
Coles No Annual Fee Mastercard
Purchase rate p.a.
0% for 6 months, then 19.99%
Bonus points
Points per $ spent
Interest-free period
Up to 55 days on purchases
Balance transfer rate p.a.
Annual fee
Go to siteMore Info
Get 20,000 bonus Flybuys points (worth $100 Flybuys Dollars) and 0% interest on purchases for the first 6 months.
Coles Rewards Mastercard
Purchase rate p.a.
Bonus points
Points per $ spent
Interest-free period
Up to 55 days on purchases
Balance transfer rate p.a.
0% for 6 months, then 19.99%
Annual fee
More Info
Get 75,000 bonus Flybuys points (worth $375 Flybuys Dollars) and 0% international transaction fees on purchases.
Coles Low Rate Mastercard
Purchase rate p.a.
Bonus points
Points per $ spent
Interest-free period
Up to 55 days on purchases
Balance transfer rate p.a.
0% for 15 months with 1.5% balance transfer fee, then 19.99%
Annual fee
More Info
Save with 0% p.a. for 15 months on balance transfers (with a 1.5% BT fee). Plus, earn Flybuys points on Coles spending.

More guides on Finder

  • Coles Gift Cards and Vouchers

    If you wish to send a Coles gift card to your loved ones, have a look at this guide and find out what should be considered before buying and using one.

  • Coles Low Rate Mastercard

    The Coles Low Rate Mastercard has a low interest rate for purchases, balance transfer offer and earns Flybuys points at Coles supermarkets.

  • Coles No Annual Fee Mastercard

    Receive 20,000 bonus Flybuys points, interest-free on purchases for 6 months and an ongoing $0 annual fee.

  • Coles Rewards Mastercard

    Coles Rewards Mastercard gives you a way to earn points on your credit card spending – so what are its other features like?

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11 Responses

    Default Gravatar
    AlineOctober 27, 2023

    I am going on an 8 day cruise with my daughter, would my credit card cover us for that

      AmyOctober 27, 2023Finder

      Hi Aline,
      Unfortunately, the transit accident insurance offered through this policy does not cover cruises. If you have other questions about this insurance, you can contact the provider of it, Allianz, on 1800 072 791. You can also compare cruise travel insurance on Finder and get more insights on the benefits and potential costs. I hope this helps.

    Default Gravatar
    LindaJune 26, 2023

    I am eligible for complimentary travel insurance how do I apply for it. Thanks

      ElizabethJuly 10, 2023Finder

      Hi Linda,

      Thanks for reaching out.

      If you hold a Coles Platinum Mastercard you receive complimentary Transit Accident insurance and Extended Warranty insurance. You do not need to apply for these insurances.

      Hope this helps,


    Default Gravatar
    JaneNovember 29, 2014


    Just wondering is the Coles purchase lowest price insurance with the Coles credit card still available?

    Few months ago, I saw on the catalogue sheet that if we apply for a Coles credit card and buy the Coles purchase lowest price insurance, we can buy anything at coles at the lowest price for the whole year. It means that we can get rainchecks for everything at coles.

    Is that offer still available? I am very interested in that!


      ElizabethDecember 1, 2014Finder

      Hi Jane,

      Thanks for your question.

      According to the special offer outlined on the Coles Insurance website, ‘As a Coles Insurance customer you have the option to take $10 off your Coles Supermarket shop, instantly at the till, every time you redeem 2,000 flybuys points.’

      This is the only promotion I could find that was similar to the one you described, so the ‘raincheck’ may not be available.

      I hope this has helped.



      Default Gravatar
      JaneDecember 2, 2014

      It is useful, Thanks!

    Default Gravatar
    CherylFebruary 1, 2014

    I purchased two tickets for the KFC T20 in December at a price of $254. The game is tomorrow, 2 February and I have vertigo which means that I cannot stand up let alone go to watch a game of cricket. Can I claim on my insurance for this event?

    Thank you

      ShirleyFebruary 3, 2014Finder

      Hi Cheryl,

      Thanks for your comment.

      Unfortunately the Coles Platinum range of credit cards has merchandise protection insurance which only protects the items you buy with your card if they’re lost, stolen or damaged.


    Default Gravatar
    annaAugust 13, 2011

    “You simply buy the items you need and if you see an identical item at a cheaper price in the same store up to 2 years after you bought yours, your credit card insurance will claim the difference in price on your policy immediately.”
    Question1: If I bought my cloth at CK store in Chadstone at full price then I saw the same cloth at CK store in the city is on sale,can I claim the difference?
    Question 2: how can I claim it?


      JeremyFebruary 28, 2012Finder

      Hi Anna,

      Thanks for your question. Yes you are able to claim the difference under the guidelines of the policy, to make an inquiry about a claim, please visit the claims section of the G.E Money website – and complete the online claims form. Alternatively you can call 1800 800 230. Hope this helps.


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