travel insurance ccf

Citi Credit Card Complimentary International Travel Insurance

Save on costs and travel with peace of mind with Citi complimentary travel insurance.

If you have a Citi credit card, you could be eligible for international travel insurance at no extra cost. This complimentary coverage is issued and managed by Allianz Global Assistance (AGA) as of 1 May 2016. Before then, it was provided by Zurich Australia Limited and there are some differences in the coverage as a result of the change.

This page is a summarised guide of the Citi complimentary insurance policy available through AGA. It goes through details of the eligibility requirements, claims process, specific coverage options and any major changes that have happened since the transition from Zurich to AGA, so that you can make the most out of this Citi credit card feature when you use it.

What type of complimentary travel insurance is available?

Depending on the Citi card you choose, you could be eligible for any of the following three complimentary travel insurance options:

  • International travel insurance. A comprehensive travel insurance policy available for overseas trips up to six months long.
  • Transit accident insurance. Accidental death and injury coverage for cardholders who are travelling as passengers on a plane, tourist bus, train or ferry while overseas.
  • Interstate flight inconvenience insurance. Covers cardholders for issues such as unexpected travel cancellations, flight delays, rental vehicle excess costs and lost or damaged luggage for up to 14 days when travelling within Australia.

Which cards offer complimentary travel insurance?

There are seven Citi credit cards that provide complimentary travel insurance options. You can see which policies are available for each card in the table below:

Card International travel insurance Transit accident insurance Interstate flight inconvenience insurance
Citi Prestige Yes Yes Yes
Citi Rewards Signature Yes Yes Yes
Citi Rewards Platinum Yes Yes No
Emirates Citi World Mastercard Yes Yes Yes
Citi Clear Platinum No Yes No
Citi Simplicity No Yes No

It’s also worth noting that any of these cards that are enrolled in the Citi Qantas Rewards program will also be eligible for coverage. For example, if you have a Citi Rewards Platinum credit card and opt-in to the Qantas program, you still get comprehensive international travel insurance and transit accident insurance. Meanwhile, if you have a Citi Qantas Signature credit card, you get access to all three types of travel insurance through your card – just as you would with a Citi Rewards Signature card.

For more details, you should refer to your credit card information booklet or the product disclosure statement provided to you when you were approved for the card. Alternatively, you can check what coverage is available for your specific card, find out about any variations and learn more about other complimentary insurance options by referring to the Citi complimentary insurance guide online.

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What are the eligibility requirements?

There are a number of eligibility requirements you need to meet to claim your insurance. We’ve outlined the conditions for each of the three types of Citi travel insurance below.

  • International travel insurance

If you have a Citi Prestige, Citi Rewards Signature, Citi Rewards Platinum, Emirates Citi World Mastercard or CitiBusiness Gold credit card, you are eligible for this complimentary travel insurance when the travel period is less than six consecutive months (or less than three months for the CitiBusiness Gold card). To activate the policy, you must use one of the following methods to book your trip:

  • Charge the cost of the overseas travel ticket to your Citi card.
  • Book the ticket through the Citi Travel Program.
  • Obtain the overseas travel ticket through your airline frequent flyer program, as long as you have transferred at least 15,000 points from your Citi card to the frequent flyer program in the 12 months prior to booking the ticket.

Citi says you must also be a cardholder at the time you make your overseas travel booking. This means that any travel you book before you get your Citi card won’t be eligible for the complimentary insurance. Other important conditions and exclusions include:

  • One-way tickets. The maximum cover you can get if you book a one-way flight is reduced to 31 days.
  • Pre-existing medical conditions. This policy does not automatically cover pre-existing medical conditions but you can apply for additional coverage relating to a pre-existing medical condition by calling Allianz Global Assistance on 1800 072 791. A registered medical professional will assess your application and, if approved, you will have to pay an administration fee. You will then be issued with a certificate outlining the additional coverage and medical condition it applies to for the journey.
  • Transit accident insurance

You can get complimentary transit accident insurance if you have a Citi Prestige, Citi Rewards Signature, Citi Rewards Platinum, Emirates Citi World Mastercard, Citi Clear Platinum or Citi Simplicity credit card. The key eligibility requirements are as follow:

  • Booking. You must pay for the entire trip using your Citi credit card.
  • Timeframe. Claims must be submitted within 12 months of the accident.
  • Accidents. This coverage offers protection against injuries or deaths that occur when you are boarding, leaving or travelling on a plane, tourist bus, ferry or train.
  • Interstate flight inconvenience insurance

If you have a Citi Prestige, Citi Rewards Signature or Emirates Citi World Mastercard, you will be able to claim interstate flight inconvenience insurance when you meet the following conditions:

  • Booking. The entire cost of the return interstate flight (excluding taxes and airport and travel agent charges) is charged to your Citi card before you start the journey.
  • Travel period. The travel must be for no more than 14 consecutive days.

How do I know when I’m covered and what I’m covered for?

Providing you meet the eligibility requirements of the travel insurance offered by your card, you will be covered from the day you start your journey. The coverage includes travel directly from your home to the Australian air or sea terminal that is the departure point shown on your overseas travel ticket.

The end date of your coverage is usually when you return to Australia. However, there are some exceptions outlined below:

  • Extended travel. If your travel period is longer than the maximum amount offered on the policy (e.g. six months), the policy will end after that date.
  • One-way tickets. If you have only booked a one-way ticket, the coverage will end after 31 days or when you return to Australia, whichever happens first.
  • Delayed returns. If your return is delayed because of an event that is covered by the policy, then your insurance may be extended up to four weeks or until you return to Australia, whichever happens first.

Cover for spouses and dependents

If you’re eligible for complimentary travel insurance, then you can also get cover for a spouse or for dependent children up to the age of 21. They will need to be travelling with you for the duration of the trip and need to meet the same booking conditions as you to be eligible for coverage.

Some other conditions and limitations may also apply depending on the specific travel insurance policy. For example, with international travel insurance, spouses and dependent children are not eligible for additional coverage for any pre-existing medical conditions. Check the insurance policy booklet or call Allianz Global Assist on 1800 072 791 to find out more or ask specific questions about coverage for your spouse or dependents.

How do I make a claim?

Claims must be lodged with Allianz Global Assistance within 30 days or as soon as possible after learning of any loss, damage, injury or breakdown that may result in a claim. You can make a claim using the following steps.

1. Call Allianz. If you are in Australia, call Allianz on 1800 072 791. If you are overseas, call +61 7 3305 7499. Overseas reverse charge calls can be made from many countries using Telstra’s Australia Direct service. Allianz recommends you get in touch as soon as possible to ensure your claim is eligible and can be processed quickly.

2. Submit a claim form. Request or download a claim form and fill out all the details required, then send it to Allianz Global Assistance within ?30 days or as soon as possible after returning to Australia. ?

3. Gather and submit your supporting documentation. Depending on your claim, you may be required to submit a range of supporting documentation, including medical reports, doctors’ certificates, credit card statements, travel itineraries, damaged items (or photos of damaged items), receipts and official reports relating to the claim.

Allianz may decline claims that are submitted outside the specified timeframes or when there is not enough evidence to support them, so it’s important to get in touch quickly and provide as much documentation as possible for all your claims. If you are unsure about anything, you can also ask Allianz directly when you contact them about a claim.

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What insurances am I covered under?

Your level of coverage depends on the type of complimentary insurance and specific card you have. We’ve outlined the basics for each policy and card below.

  • International travel insurance

prestigeCiti Prestige signatureCiti Rewards Signature Emirates Citi World Mastercard platinumCiti Rewards Platinum
Benefit Policy Limit Other details
Medical expenses Unlimited Incidental expenses for bed care: Capped at $110 per day, up to $5,000 per person to a maximum of $7,500 for a cardholder travelling with their spouse and/or dependent children.
Emergency dental charges $1,250 N/A
Personal belongings and business items $32,000 Per person limit: $16,000
Individual items may have specific claim limits.
Unexpected cancellation and expenses Unlimited Travel agent cancellation: Cover is limited to $500 or 15% of the value of the travel arranged by the agent (whichever is less).
Resumption of journey $12,000 Per person limit: $6,000
Special event $2,500 N/A
Rental vehicle excess insurance $2,750 N/A
Travel delay $1,100 Per person limit: $475
Can only be claimed for delays of six hours or more
Funeral expenses $20,000 N/A
Accidental death $50,000 Spouse limit: $25,000
Dependent child limit: $5,000
Personal legal liability $2,250,000 N/A
Loss of income $12,000 Reimbursement details: You will be reimbursed for your verified income for up to three months, or to the claim limit, with a maximum of $1,250 per person per week.
  • Transit accident insurance

The amount of coverage available for a card with complimentary transit accident insurance only varies based on the person making the claim, with the following benefit amounts:

  • Cardholders: Up to $500,000 depending on the claim.
  • Spouses: Up to $250,000 depending on the claim.
  • Dependent children: Up to $125,000 depending on the claim.
  • Interstate flight inconvenience insurance

The following table outlines the claims and coverage limits that apply if you have a Citi Prestige, Rewards Signature or Emirates Citi World Mastercard.

prestigeCiti Prestige signatureCiti Rewards Signature Emirates Citi World Mastercard
Benefit Policy Limit
Personal belongings and business items $750 for each item up to $1,500
Luggage delay $150 per person up to $450
Unexpected cancellation $3,000
Rental vehicle insurance excess $2,250
Flight delay Delays of 4 hours or more: $80 per person up to $300
Delays of 10 hours or more: Another $80 per person up to $300
Missed connection (four hour or more delay) $80 per person up to $300
Funeral expenses $2,500 per person up to $7,000
  • Purchase cover insurance

This insurance covers you against theft, loss or damage to covered products that have been purchased on your card within a 90-day period.

Requirements

To get this coverage, you must purchase the eligible item using your Citi credit card.

Claim limitations

The following claim limits apply based on your Citi credit card level:

  • Classic cards. Up to $1,000 per claim, with a maximum claim amount of $50,000 in a 12-month period.
  • Gold Mastercard and CitiBusiness Gold Cards. Up to $3,000 per claim, with a maximum claim amount of $125,000 in a 12-month period.
  • Prestige Cards, Signature Cards, World Cards, Clear Platinum Cards, Simplicity Cards and Platinum Cards. Up to $10,000 per claim, with a maximum claim amount of $200,000 in a 12-month period.
  • Guaranteed pricing scheme

If you purchase an item with your card and then see the same product at a lower price advertised in a store catalogue, you could be able to claim the difference under Citi’s Guaranteed Pricing Scheme. This complimentary cover is available with most Citi credit cards and is capped at $500 per year.

Requirements
  • You must make your claim within 60 days of the purchase.
  • The price difference must be at least $75.
  • The cheaper product must be in a store within a 25km radius of the store where you purchased the original item.
  • Extended warranty insurance

Extended Warranty Insurance covers you for the cost of repairing or replacing covered products that have been purchased on an eligible card, in the event that the product fails or breaks down.

Which Citi cards offer extended warranty insurance?

Citi Prestige, Signature, Clear Platinum, Simplicity, World Mastercard and Platinum credit cards offer this insurance.

Requirements

The extended warranty period starts from the date the registered warranty expires and applies for the same period as the registered warranty, up to a maximum of 12 months. Citi will pay a maximum of $20,000 per year for items covered by this extended warranty.

Citi credit cards come with a number of complimentary insurance options, including three specifically designed for travel. While this page summarises the key points of these policies, it’s also a good idea to contact Citi or Allianz Global Assist directly if you have any specific questions about your credit card and the coverage available to you.

Citi Credit Cards with Complimentary International Travel Insurance

Rates last updated August 22nd, 2019
Name Product Bonus Points Rewards Points per $ spent (AMEX) Balance transfer rate Annual fee Product Description
Citi Rewards Signature Credit Card
120,000 bonus points
0% p.a. for 15 months with 1% balance transfer fee
$199 p.a. annual fee for the first year ($395 p.a. thereafter)
Offers 120,000 bonus reward Points, a $199 first year annual fee, airport lounge passes and premium perks.
Emirates Citi World Mastercard
60,000 bonus points
0% p.a. for 9 months
$149 p.a. annual fee for the first year ($299 p.a. thereafter)
Receive up to 60,000 bonus Skywards Miles and pay half the annual fee for the first year.
Citi Prestige Card
150,000 bonus points
0% p.a. for 6 months
$700 p.a.
Enjoy 150,000 bonus reward Points, unlimited airport lounge access, complimentary insurance covers and more.
Citi Rewards Platinum Credit Card - Balance Transfer Offer
0% p.a. for 26 months with 1.5% balance transfer fee
$0 p.a. annual fee for the first year ($199 p.a. thereafter)
Earn reward Points per $1 spent, take advantage of a 0% p.a. for 26 month balance transfer offer, plus $0 first year annual fee.

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88 Responses

  1. Default Gravatar
    keithMarch 11, 2019

    Hi,

    I am flying from Perth to Phuket in April and returning from Kuala Lumpur to Perth in October. I have a return ticket but I am flying back from a different overseas airport. All bought with my Citibank visa rewards card. Can I still get the 6 months travel insurance on my Citibank Rewards Signature card even though I am returning to Perth from a different overseas airport?

    • Avatarfinder Customer Care
      JeniMarch 12, 2019Staff

      Hi Keith,

      Thank you for getting in touch with Finder.

      So long that you’re returning to Australia within 6 months, you’re then covered even if you are from different airport. Kindly contact Citibank directly on this matter if you want to double check and for further queries on their credit card’s complimentary travel insurance.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  2. Default Gravatar
    SUSANJanuary 31, 2019

    Are there any age limits applicable to travel with an Emirates Citi World Card?

    • Avatarfinder Customer Care
      BellaFebruary 2, 2019Staff

      Hi Susan,

      Thanks for your inquiry.

      There is no maximum age for this credit card insurance policy.

      I hope this clarifies.

      Kind regards,
      Bella

  3. Default Gravatar
    ChrisJanuary 7, 2019

    I have booked flights with a travel agent and paid by paypal which is charged back to my Citibank platinum credit card. Does this qualify for complimentary travel insurance?

    • Avatarfinder Customer Care
      JohnJanuary 8, 2019Staff

      Hi Chris,

      Thank you for reaching out to finder.

      Under the general terms for eligibility requirements it states that you are eligible for cover if you charged the cost of the travel ticket to the cardholder’s card; or obtaining the travel ticket under the Citibank Travel Program. If you wish to inquire further on this requirement, you may need to contact Citibank directly to check. Hope this helps!

      Cheers,
      Reggie

  4. Default Gravatar
    johnDecember 13, 2018

    Does the complimentary travel insurance cover me if I have a medical problem before travel which needs me to cancel, ie cost of payments already made to airline tickets?

    • Avatarfinder Customer Care
      JhezDecember 15, 2018Staff

      Hello John,

      Thank you for your comment.

      As long as you’re eligible, the insurance company will pay the higher of the non-refundable cancellation fees or the additional rearrangement costs that have
      been incurred as a result of the trip cancellation, such as the plane tickets. The reason for trip cancellation must be valid such as it’s due to any unforeseen or unforeseeable circumstances outside of your control.

      You may read our guide about travel insurance cancellation here. You must contact the insurer of the complimentary insurance of your provider to verify details.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.

      Regards,
      Jhezelyn

  5. Default Gravatar
    MervynAugust 1, 2018

    My wife and I are going on a 16 day cruise from Brisbane to Hong Kong, then flying home to Adelaide. Can you please advise if we are eligible for the Citi bank complimentary travel insurance if paying the full amount with our Citibank Platinum card?
    Thanks in advance.

    Kind regards,
    Mervyn

    • Avatarfinder Customer Care
      NikkiAugust 3, 2018Staff

      Hi Mervyn,

      Thanks for your message and for contacting finder.

      Yes, you are eligible for the Citibank complimentary insurance if you Charge the cost of the overseas travel ticket to your Citi card. Also, as long as the travel period is less than 6 months. Following this is the rest of the eligibility requirements of the card below:

      -Book the ticket through the Citi Travel Program.
      -Obtain the overseas travel ticket through your airline frequent flyer program, as long as you have transferred at least 15,000 points from your Citicard to the frequent flyer program in the 12 months prior to booking the ticket.

      The complete eligibility requirements are listed on this page above.

      Hope this helps! Feel free to message us should you have further questions.

      Regards,
      Nikki

  6. Default Gravatar
    LeonardoOctober 13, 2017

    What do you mean by rental vehicle excess insurance?

    • Default Gravatar
      LiezlOctober 14, 2017

      Hi Leonardo,

      This is a benefit included in Citibank credit card’s complimentary travel insurance which can help cover the excess charges or gap amount from a car rental company in the event your rented car is damaged or stolen. The policy booklet or the insurer can provide you the exact coverage of this benefit. You might also find this page helpful.

      I hope this helps.

      Cheers,
      Liezl

  7. Default Gravatar
    AmandaSeptember 1, 2017

    I have booked and paid for a return flight to Sydney -Hong Kong Sydney in August 2018 with my Citibank Platinum card . I intend to take internal flights elsewhere . Am I covered by this travel insurance even is I dont purchase the internal travel with my credit card . I may end up in Italy via a lift of sorts . Thank you

    • Default Gravatar
      LiezlSeptember 2, 2017

      Hi Amanda,

      Thanks for your question. You are eligible for the insurance covers if the entire payment for the trip was charged to your eligible Citibank card prior to the commencement of the trip. The payment should be made on by one or a combination of the methods mentioned in Citibank’s insurance cover’s terms and conditions, which I emailed to you. Also, there are two Citibank platinum cards, please make sure to check which type of cover available for your credit card.

      I hope this helps.

      Cheers,
      Liezl

  8. Default Gravatar
    LesleyJuly 7, 2017

    I purchased my overseas airline ticket some time ago before I was granted a Citi Rewards Platinum credit card. I now have to pay for tours in both
    Portugal and Spain which will amount to far more than the cost of the airline ticket. Will I be covered for the entire trip?

    • Default Gravatar
      ArnoldJuly 9, 2017

      Hi Lesley,

      Thanks for your inquiry.

      If you have a Citi Prestige, Citi Rewards Signature, Citi Rewards Platinum, Emirates Citi World Mastercard or CitiBusiness Gold credit card, you are eligible for this complimentary travel insurance when the travel period is less than six consecutive months (or less than three months for the CitiBusiness Gold card). To activate the policy, you must use one of the following methods to book your trip:

      1. Charge the cost of the overseas travel ticket to your Citi card.
      2. Book the ticket through the Citi Travel Program.
      3. Obtain the overseas travel ticket through your airline frequent flyer program, as long as you have transferred at least 15,000 points from your Citi card to the frequent flyer program in the 12 months prior to booking the ticket.

      Citi says you must also be a cardholder at the time you make your overseas travel booking. This means that any travel you book before you get your Citi card won’t be eligible for the complimentary insurance.

      Hope this information helped.

      Cheers,
      Arnold

  9. Default Gravatar
    LesleyJuly 7, 2017

    I purchased my overseas airline ticket before being granted a Citi Rewards
    Platinum Credit Card. I have yet to pay for tours in both Portugal and Spain.
    Will the insurance cover me for the full trip of about 26 days?

    • Default Gravatar
      ArnoldJuly 9, 2017

      Hi Lesley,

      Thanks for your inquiry.

      If you have a Citi Prestige, Citi Rewards Signature, Citi Rewards Platinum, Emirates Citi World Mastercard or CitiBusiness Gold credit card, you are eligible for this complimentary travel insurance when the travel period is less than six consecutive months (or less than three months for the CitiBusiness Gold card). To activate the policy, you must use one of the following methods to book your trip:

      1. Charge the cost of the overseas travel ticket to your Citi card.
      2. Book the ticket through the Citi Travel Program.
      3. Obtain the overseas travel ticket through your airline frequent flyer program, as long as you have transferred at least 15,000 points from your Citi card to the frequent flyer program in the 12 months prior to booking the ticket.

      Citi says you must also be a cardholder at the time you make your overseas travel booking. This means that any travel you book before you get your Citi card won’t be eligible for the complimentary insurance.

      Hope this information helped.

      Cheers,
      Arnold

  10. Default Gravatar
    DesleaJuly 1, 2017

    My husband and I will be travelling interstate with grandchildren, both under 21 years of age. Are they included in our insurance policy?

    • Default Gravatar
      LiezlJuly 1, 2017

      Hi Deslea,

      Thanks for your question.

      No, they will not be covered by this complimentary insurance. As per this card’s terms and conditions, dependent child means an unmarried child of a cardholder, up to and including the age of 21, who is primarily dependant on the cardholder for their maintenance and support and who travels with the cardholder for the entire journey or trip but does not include a child born on the journey or trip.

      You have to take separate travel insurance for them. You may call Allianz Global Assistance (AGA), the issuer of this complimentary insurance and enquire whether you can add them to the policy.

      Warm regards,
      Liezl

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