You can get complimentary travel insurance with a Citi Rewards, Prestige or Premier, including cards that earn Qantas or Velocity Points. These are the personal cards you can currently apply for that offer insurance:
| Card | International travel insurance | Extended warranty insurance | Purchase cover insurance | Mobile phone insurance (underwritten by AIG) |
|---|---|---|---|---|
| Citi Premier Card | ||||
| Citi Premier Qantas Card | ||||
| Citi Prestige Card | ||||
| Citi Prestige Qantas Card | ||||
| Citi Rewards Card | ||||
| Citi Clear Card | ||||
| Citi Simplicity Card |
Some Citi cards that aren’t currently available for new applications also offer complimentary insurance, so if you have a card that’s not listed here you can check the Citi website to see if it’s eligible for cover.
If you're planning a trip and want cover through your Citi credit card, you'll need to meet the following requirements:
The cover is automatically available to you and eligible family members (your spouse and dependants) when you meet these requirements.
But unlike some travel insurance policies, the Citi policy document does not include details of a maximum age for cover. So if you need further details or want confirmation of cover, call Allianz on 1800 072 791 (within Australia).
Here, we’ve broken down the key options for different types of benefits for eligible Citi credit cards currently on the market. But remember: you should always read the insurance policy booklet for complete details of the cover.
| Benefit | Claim limit | Excess payment (per claim) |
|---|---|---|
| Overseas emergency assistance (including Medical Evacuation and Repatriation) | $20 million | $0 |
| Overseas emergency medical | $20 million | $600 |
| Overseas emergency dental expenses due to sudden, acute pain (spontaneous toothache) Note: In the policy booklet, this is listed as a sub-limit for "Overseas emergency medical". | $2,000 per person | $600 |
| Hospital cash allowance | $100 per person per day with a limit of $15,000 for a cardholder travelling with their spouse and/or dependants | $0 |
| Loss of income | Your verified income up to $13,000 per week for a cardholder or spouse. No cover is available for dependants. | $0 |
| Benefit | Claim limit | Excess payment (per claim) |
|---|---|---|
| Cancellation (specific situations only) | Up to a maximum total limit per cardholder or spouse of $25,000 (dependants are included in the limit available to the cardholder or spouse) | $600 |
| Rental vehicle excess | Rental vehicle damage or theft: Up to a maximum total limit of $10,000 per cardholder or spouse and/or dependants for Level 1 cards and $5,000 per cardholder or spouse and/or dependants for Level 2 cards Return of rental vehicle: | $600 |
| Additional expenses Note: This benefit has different sub-limits based on the situation, which we have listed separately. | Up to a maximum total limit of $200,000 | $600 |
| Resumption of journey (including following the death of a relative) | Up to $5,000 for a cardholder travelling with their spouse and/or dependants | $0 |
| Travel delay | Up to $500 per person for meal and accommodation expenses, up to a maximum total limit of $2,000 for a cardholder travelling with their spouse and/or dependants | $0 |
| Alternative transport | Up to $3,250 | $600 |
| Benefit | Claim limit | Excess payment (per claim) |
|---|---|---|
| Luggage Note: Sporting goods aren't covered when in use. Valuables left in a vehicle or placed in check-in typically won't be covered. Separate limits apply for business items and valuables left unattended in a vehicle. | Up to $15,000 for a cardholder travelling with their spouse and/or dependants subject to the following limits:
| $600 |
| Travel documents, transaction cards and traveller’s cheques | Up to a maximum total limit of $5,000 for a cardholder travelling with their spouse and/or dependants | $0 |
| Luggage delay | Up to $500 for a delay of 10 consecutive hours, and an additional $1,000 for a delay of 72 consecutive hours, with a maximum total limit of $1,500 per cardholder or spouse | $0 |
| Benefit | Claim limit | Excess payment (per claim) |
|---|---|---|
| Accidental death | $50,000 per cardholder $50,000 per spouse $25,000 per dependant Up to a maximum total limit of $150,000 | $0 |
| Funeral expenses | Up to $60,000 | $0 |
| Personal liability | Up to $2.5 million for Level 1 cards and up to $1 million for Level 2 cards | $0 |
Some of the key situations that aren't covered by Citi's complimentary credit card insurance include:
⚠️ Remember: Check the Citi card insurance policy booklet or call Allianz on 1800 072 791 (within Australia) for more details about exclusions.
If you need cover for a skiing trip, bungy jumping or other overseas adventures, check out adventure sport travel insurance costs and conditions.
Yes. In June 2023, Citi updated its complimentary international travel insurance with details of when you can make claims related to COVID-19 and other known pandemics and epidemics. This includes:
To make a claim, you need to be positively diagnosed with COVID-19 (or another pandemic/epidemic disease) and meet all the other requirements for a claim. This also extends to an eligible spouse or dependants travelling with you – but won’t apply if you’re travelling against government advice. As there are lots of conditions to meet for this type of cover, make sure you read the policy booklet or call Allianz on 1800 072 791 (within Australia) before you travel.
Yes, your spouse and dependants (i.e. your children) can also get cover when you meet the eligibility requirements for international travel insurance. For them, the key requirements to get cover are:
They also need to meet the other conditions of the insurance policy. Keep in mind that some claims have different limits for a spouse or dependants compared to what you (as the primary cardholder) get.
With Citi’s complimentary international travel insurance, a limited number of pre-existing medical conditions are covered when you meet the requirements, including:
| Pre-existing medical condition | Conditions for cover |
|---|---|
| Allergies | If you have not needed treatment by a medical adviser in the last 9 months and you don’t have a known respiratory condition (e.g. asthma). |
| Asthma | If you have not had an asthma attack (exacerbation) that needed treatment from a medical adviser in the past 12 months. |
| Coeliac disease | If your condition has not required treatment by a medical adviser in the last 6 months. |
| Diabetes/glucose intolerance | If you were diagnosed more than 12 consecutive months ago and have not had any complications in the last 12 consecutive months. You also need to have a blood sugar level reading between 4 and 12 or a HbA1C score of 9% or less. You must also not currently be undergoing treatment for kidney, eye or nerve complications. |
| Hypertension (high blood pressure) | If you have no known heart conditions and your current blood pressure reading is lower than 165/95. |
| Single pregnancy up to and including 26 weeks | If there are no existing complications related to the pregnancy and the pregnancy was not medically assisted (e.g. IVF). |
⚠️ Keep in mind: Every travel insurance policy has its own definition and details about pre-existing conditions. You'll find full details in the Citi credit card complimentary travel insurance policy document.
Call Allianz on 1800 072 791 (within Australia) to check if you can use this insurance. You may be able to get written confirmation from Allianz that a pre-existing medical condition is covered, although be aware that additional fees may apply.
Otherwise, you won't get cover for any pre-existing conditions that cause issues. This includes conditions that you've had professional treatment for and untreated conditions you're aware of before you travel.
Got a pre-existing health condition? Compare other travel insurance policies that offer cover for conditions including anxiety, high blood pressure and knee replacement.
If it's an emergency, call Allianz on +61 7 3305 7499 if you're overseas or 1800 072 791 if you're in Australia. Then, submit a claim as soon as possible by following these steps:
You will hear back about your claim within 10 business days, according to the online claims website.
With insurance claims, include as many details as you can. This makes it easier for the insurer to look at the claim and your eligibility for a payout. Some examples include:
Tip: Use a travel wallet or create an online folder to keep all your important documents together. This could include your passport, itinerary, printed tickets, a copy of the Citi card insurance policy booklet and anything that could become supporting documentation for claims.
Call Allianz on 1800 072 791 (within Australia) or submit your claim through the Allianz online claim portal at https://claims.agaassistance.com.au/.
Citi credit cards also give you access to other types of insurance for items you buy. Here's a basic explainer of each one, with full details in the Citi credit card insurance policy booklet:
Citi is one of the few credit card brands in Australia that offer complimentary mobile phone insurance.
Unlike the other insurance covers available on eligible Citi cards, this cover is issued by AIG. Here are the key details:
Don’t have complimentary insurance on your credit card yet? Compare Citi credit cards or check out other cards that offer insurance.
From frequent flyer points and flights to travel bookings, shopping and gift cards, here’s how far Citi Rewards Points could take you.
Hi,
My son is travelling to the UK. I paid for his return flights, April to September, with my Citi Bank Premier Card. Unfortunately, I have cancelled the card after the purchase. Will he still be covered for travel insurance although the card is not active anymore?
Hello Mariska,
I have read the fine print on the Citi complimentary insurance policy booklet (link here). Under the definition of “card account” it states that you need “a current and valid Citi branded card facility provided by NAB…” In other words, you’re not defined as an eligible cardholder with an inactive card.
Also, if you’re not traveling with your son as the cardholder I don’t think he’d be covered in any case. He’ll need a standalone travel insurance policy.
I hope this is helpful.
Age limit in relation to international travel insurance.
Hi George,
According to the PDS, International Travel Insurance is available for persons aged under 81 years.
However, it also states: “International Travel Insurance (for persons aged under 81 years) – Not all insurance covers are available for all cards and different conditions may also apply depending on your Card Level, so please refer to each Part of this Policy Information Booklet to determine the complimentary insurance benefits that may be available to you. Eligibility for the cover available depends upon the level of card you have.”
This doesn’t provide a lot of clarity! So we would recommend contacting them directly on 1800 072 791 to confirm.
Hope this helps!
I am going for holiday with Princess and they ask for hard copies of my insurance policy. I pay a trip with my citi premier credit card .How do I can get it?
Hi Krzysztof,
You can request details of your eligibility and confirmation of cover by calling the insurance provider, Allianz on 1800 072 791. I hope this helps.
Hi, My husband and are traveling to Bali on 5th August, I have paid for flights and accommodation on my Citi Premier card, we are residents of Australia.
Do I have to let anyone know about our travel plans prior to leaving to activate our travel insurance. Our ages are 65 and 66.
I understand we aren’t covered for Covid.
Just needing to confirm before we go.
Hi Maureen,
No, you’re not required to tell anyone about your travel plans before leaving. It sounds like you’ve met all the requirements, as long as your return ticket has a date within 6 months of when you left (this policy only covers travel for up to 6 months in a row).
The insurance policy was also updated in June 2023 and now includes some cover if you or an eligible travel companion is positively diagnosed with Covid. If you want to check any other details or have further questions, you can contact the insurance provider Allianz Global Insurance on 1800 072 791 or Citi on 13 24 84. I hope this helps, and happy travels!
do i need to do anything to activate international travel insurance or is it automatically applied when using card to pay for my plane ticket?
Hi Bonnie,
Thanks for your message. It’ll be included automatically (assuming you meet the minimum spend required to active it). Be sure to read the PDS to make sure you have enough cover for your needs.
Best,
James