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Citibank Credit Card Complimentary International Travel Insurance

Information verified correct on December 5th, 2016

Save on costs and travel with peace of mind with Citibank complimentary travel insurance.

If you have a Citibank credit card, you could be eligible for international travel insurance at no extra cost. This complimentary coverage is issued and managed by Allianz Global Assistance (AGA) as of 1 May 2016. Before then, it was provided by Zurich Australia Limited and there are some differences in the coverage as a result of the change.

This page is a summarised guide of the Citibank complimentary insurance policy available through AGA. It goes through details of the eligibility requirements, claims process, specific coverage options and any major changes that have happened since the transition from Zurich to AGA, so that you can make the most out of this Citi credit card feature when you use it.

Citi Qantas Signature Credit Card

Visa Citi Credit Card Offer

Receive 50,000 bonus Qantas Points on signup and a reduced annual fee for the first year. Benefit from complimentary insurance covers such as extended warranty, purchase protection and international travel insurance.

  • $199 p.a. annual fee for the first year ($395 p.a. thereafter) annual fee
  • 20.99% p.a. on purchases
  • 0% p.a. for 6 months on balance transfers
  • Cash Advance Rate of 21.74% p.a.
  • Up to 55 days interest free
  • Minimum Income Requirement of $75,000 p.a.

What type of complimentary travel insurance is available?

Depending on the Citibank card you choose, you could be eligible for any of the following three complimentary travel insurance options:

  • International travel insurance. A comprehensive travel insurance policy available for overseas trips up to six months long.
  • Transit accident insurance. Accidental death and injury coverage for cardholders who are travelling as passengers on a plane, tourist bus, train or ferry while overseas.
  • Interstate flight inconvenience insurance. Covers cardholders for issues such as unexpected travel cancellations, flight delays, rental vehicle excess costs and lost or damaged luggage for up to 14 days when travelling within Australia.

Which cards offer complimentary travel insurance?

There are seven Citibank credit cards that provide complimentary travel insurance options. You can see which policies are available for each card in the table below:

CardInternational travel insuranceTransit accident insuranceInterstate flight inconvenience insurance
Citi PrestigeYesYesYes
Citibank Rewards SignatureYesYesYes
Citibank Rewards PlatinumYesYesNo
Emirates Citibank World MasterCardYesYesYes
Citibank Clear PlatinumNoYesNo
Citi SimplicityNoYesNo
CitiBusiness Gold Credit CardYesNoNo

It’s also worth noting that any of these cards that are enrolled in the Citi Qantas Rewards program will also be eligible for coverage. For example, if you have a Citibank Rewards Platinum credit card and opt-in to the Qantas program, you still get comprehensive international travel insurance and transit accident insurance. Meanwhile, if you have a Citibank Qantas Signature credit card, you get access to all three types of travel insurance through your card – just as you would with a Citi Rewards Signature card.

For more details, you should refer to your credit card information booklet or the product disclosure statement provided to you when you were approved for the card. Alternatively, you can check what coverage is available for your specific card, find out about any variations and learn more about other complimentary insurance options by referring to the Citibank complimentary insurance guide online.

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What are the eligibility requirements?

There are a number of eligibility requirements you need to meet to claim your insurance. We’ve outlined the conditions for each of the three types of Citi travel insurance below.

  • International travel insurance

If you have a Citibank Prestige, Rewards Signature, Rewards Platinum, Emirates World MasterCard or CitiBusiness Gold credit card, you are eligible for this complimentary travel insurance when the travel period is less than six consecutive months (or less than three months for the CitiBusiness Gold card). To activate the policy, you must use one of the following methods to book your trip:

  • Charge the cost of the overseas travel ticket to your Citibank card.
  • Book the ticket through the Citibank Travel Program.
  • Obtain the overseas travel ticket through your airline frequent flyer program, as long as you have transferred at least 15,000 points from your Citibank card to the frequent flyer program in the 12 months prior to booking the ticket.

Citibank says you must also be a cardholder at the time you make your overseas travel booking. This means that any travel you book before you get your Citi card won’t be eligible for the complimentary insurance. Other important conditions and exclusions include:

  • One-way tickets. The maximum cover you can get if you book a one-way flight is reduced to 31 days.
  • Pre-existing medical conditions. This policy does not automatically cover pre-existing medical conditions but you can apply for additional coverage relating to a pre-existing medical condition by calling Allianz Global Assistance on 1800 072 791. A registered medical professional will assess your application and, if approved, you will have to pay an administration fee. You will then be issued with a certificate outlining the additional coverage and medical condition it applies to for the journey.
  • Transit accident insurance

You can get complimentary transit accident insurance if you have a Citibank Prestige, Rewards Signature, Rewards Platinum, Emirates World MasterCard, Clear Platinum or Simplicity credit card. The key eligibility requirements are as follow:

  • Booking. You must pay for the entire trip using your Citibank credit card.
  • Timeframe. Claims must be submitted within 12 months of the accident.
  • Accidents. This coverage offers protection against injuries or deaths that occur when you are boarding, leaving or travelling on a plane, tourist bus, ferry or train.
  • Interstate flight inconvenience insurance

If you have a Citibank Prestige, Rewards Signature or Emirates World MasterCard, you will be able to claim interstate flight inconvenience insurance when you meet the following conditions:

  • Booking. The entire cost of the return interstate flight (excluding taxes and airport and travel agent charges) is charged to your Citibank card before you start the journey.
  • Travel period. The travel must be for no more than 14 consecutive days.

How do I know when I’m covered and what I’m covered for?

Providing you meet the eligibility requirements of the travel insurance offered by your card, you will be covered from the day you start your journey. The coverage includes travel directly from your home to the Australian air or sea terminal that is the departure point shown on your overseas travel ticket.

The end date of your coverage is usually when you return to Australia. However, there are some exceptions outlined below:

  • Extended travel. If your travel period is longer than the maximum amount offered on the policy (e.g. six months), the policy will end after that date.
  • One-way tickets. If you have only booked a one-way ticket, the coverage will end after 31 days or when you return to Australia, whichever happens first.
  • Delayed returns. If your return is delayed because of an event that is covered by the policy, then your insurance may be extended up to four weeks or until you return to Australia, whichever happens first.

Cover for spouses and dependents

If you’re eligible for complimentary travel insurance, then you can also get cover for a spouse or for dependent children up to the age of 21. They will need to be travelling with you for the duration of the trip and need to meet the same booking conditions as you to be eligible for coverage.

Some other conditions and limitations may also apply depending on the specific travel insurance policy. For example, with international travel insurance, spouses and dependent children are not eligible for additional coverage for any pre-existing medical conditions. Check the insurance policy booklet or call Allianz Global Assist on 1800 072 791 to find out more or ask specific questions about coverage for your spouse or dependents.

How do I make a claim?

Claims must be lodged with Allianz Global Assistance within 30 days or as soon as possible after learning of any loss, damage, injury or breakdown that may result in a claim. You can make a claim using the following steps.

1. Call Allianz. If you are in Australia, call Allianz on 1800 072 791. If you are overseas, call +61 7 3305 7499. Overseas reverse charge calls can be made from many countries using Telstra’s Australia Direct service. Allianz recommends you get in touch as soon as possible to ensure your claim is eligible and can be processed quickly.

2. Submit a claim form. Request or download a claim form and fill out all the details required, then send it to Allianz Global Assistance within ?30 days or as soon as possible after returning to Australia. ?

3. Gather and submit your supporting documentation. Depending on your claim, you may be required to submit a range of supporting documentation, including medical reports, doctors’ certificates, credit card statements, travel itineraries, damaged items (or photos of damaged items), receipts and official reports relating to the claim.

Allianz may decline claims that are submitted outside the specified timeframes or when there is not enough evidence to support them, so it’s important to get in touch quickly and provide as much documentation as possible for all your claims. If you are unsure about anything, you can also ask Allianz directly when you contact them about a claim.

Making a claim for travel before 1 May 2016

Zurich Australian Insurance Limited was the provider of Citibank’s complimentary credit card travel insurance up until 1 May 2016. If your claim relates to travel before that date, you will need to lodge it with Zurich by calling 1800 072 791 toll free in Australia, or +61 2 9995 2477 from overseas, and following the steps above.

Keep in mind that the claims process and coverage may vary slightly between Zurich and Allianz, but should be fairly similar. You can refer to the Zurich Citibank insurance booklet for more information on this insurance policy.

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What insurances am I covered under?

Your level of coverage depends on the type of complimentary insurance and specific card you have. We’ve outlined the basics for each policy and card below.

  • International travel insurance

citibusiness-goldCitibusiness Gold
BenefitPolicy LimitOther details
Medical expensesUnlimitedIncidental expenses for bed care: Capped at $110 per day, up to $5,000 per person to a maximum of $7,500 for a cardholder travelling with their spouse and/or dependent children.
Emergency dental charges$1,250N/A
Personal belongings and business items$16,000Per person limit: $11,000
Individual items may have specific claim limits.
Unexpected cancellation and expensesUnlimitedTravel agent cancellation: Cover is limited to $500 or 15% of the value of the travel arranged by the agent (whichever is less).
Resumption of journey$10,000Per person limit: $5,000
Special event$2,250N/A
Rental vehicle excess insurance$2,250N/A
Travel delay$700Per person limit: $250
Can only be claimed for delays of six hours or more
Funeral expenses$15,000N/A
Accidental death$25,000Spouse limit: $20,000
Dependent child limit: $5,000
Personal legal liability$2,250,000N/A
Loss of income$8,000Reimbursement details: You will be reimbursed for your verified income for up to three months, or to the claim limit, with a maximum of $750 per person per week.

*The Citibusiness Gold is no longer available for new applications

prestigeCiti PrestigesignatureCiti SignaturemastercardCiti World MasterCardplatinumCiti Platinum
BenefitPolicy LimitOther details
Medical expensesUnlimitedIncidental expenses for bed care: Capped at $110 per day, up to $5,000 per person to a maximum of $7,500 for a cardholder travelling with their spouse and/or dependent children.
Emergency dental charges$1,250N/A
Personal belongings and business items$32,000Per person limit: $16,000
Individual items may have specific claim limits.
Unexpected cancellation and expensesUnlimitedTravel agent cancellation: Cover is limited to $500 or 15% of the value of the travel arranged by the agent (whichever is less).
Resumption of journey$12,000Per person limit: $6,000
Special event$2,500N/A
Rental vehicle excess insurance$2,750N/A
Travel delay$1,100Per person limit: $475
Can only be claimed for delays of six hours or more
Funeral expenses$20,000N/A
Accidental death$50,000Spouse limit: $25,000
Dependent child limit: $5,000
Personal legal liability$2,250,000N/A
Loss of income$12,000Reimbursement details: You will be reimbursed for your verified income for up to three months, or to the claim limit, with a maximum of $1,250 per person per week.
  • Transit accident insurance

The amount of coverage available for a card with complimentary transit accident insurance only varies based on the person making the claim, with the following benefit amounts:

  • Cardholders: Up to $500,000 depending on the claim.
  • Spouses: Up to $250,000 depending on the claim.
  • Dependent children: Up to $125,000 depending on the claim.
  • Interstate flight inconvenience insurance

The following table outlines the claims and coverage limits that apply if you have a Citibank Prestige, Signature or World MasterCard.

prestigeCiti PrestigesignatureCiti SignaturemastercardCiti World MasterCard
BenefitPolicy Limit
Personal belongings and business items$750 for each item up to $1,500
Luggage delay$150 per person up to $450
Unexpected cancellation$3,000
Rental vehicle insurance excess$2,250
Flight delayDelays of 4 hours or more: $80 per person up to $300
Delays of 10 hours or more: Another $80 per person up to $300
Missed connection (four hour or more delay)$80 per person up to $300
Funeral expenses$2,500 per person up to $7,000
  • Purchase cover insurance

This insurance covers you against theft, loss or damage to covered products that have been purchased on your card within a 90-day period.

Requirements

To get this coverage, you must purchase the eligible item using your Citibank credit card.

Claim limitations

The following claim limits apply based on your Citibank credit card level:

  • Classic cards. Up to $1,000 per claim, with a maximum claim amount of $50,000 in a 12-month period.
  • Gold MasterCard and CitiBusiness Gold Cards. Up to $3,000 per claim, with a maximum claim amount of $125,000 in a 12-month period.
  • Prestige Cards, Signature Cards, World Cards, Clear Platinum Cards, Simplicity Cards and Platinum Cards. Up to $10,000 per claim, with a maximum claim amount of $200,000 in a 12-month period.
  • Guaranteed pricing scheme

If you purchase an item with your card and then see the same product at a lower price advertised in a store catalogue, you could be able to claim the difference under Citi’s Guaranteed Pricing Scheme. This complimentary cover is available with most Citibank credit cards and is capped at $500 per year.

Requirements
  • You must make your claim within 60 days of the purchase.
  • The price difference must be at least $75.
  • The cheaper product must be in a store within a 25km radius of the store where you purchased the original item.
  • Extended warranty insurance

Extended Warranty Insurance covers you for the cost of repairing or replacing covered products that have been purchased on an eligible card, in the event that the product fails or breaks down.

Which Citibank cards offer extended warranty insurance?

Citibank Prestige, Signature, Clear Platinum, Simplicity, World MasterCard and Platinum credit cards offer this insurance.

Requirements

The extended warranty period starts from the date the registered warranty expires and applies for the same period as the registered warranty, up to a maximum of 12 months. Citibank will pay a maximum of $20,000 per year for items covered by this extended warranty.

Citibank credit cards come with a number of complimentary insurance options, including three specifically designed for travel. While this page summarises the key points of these policies, it’s also a good idea to contact Citibank or Allianz Global Assist directly if you have any specific questions about your credit card and the coverage available to you.

Citibank Credit Cards with Complimentary International Travel Insurance

Rates last updated December 5th, 2016.

American Express Platinum Edge Credit Card

Standard 10,000 bonus points offer + 0% for 12 months BT offer + $200 Travel Credit

November 1st, 2016

American Express Qantas Ultimate Card

New offer of 100,000 bonus Qantas Points + extended 0% for 12 months BT offer until 30 January 2017

November 15th, 2016

ANZ Frequent Flyer Platinum

50,000 bonus points offer has been extended, plus a new offer of $0 annual fee for the first year.

November 29th, 2016

View latest updates

Jonathan Choi Jonathan
Bonus Points Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee
HSBC Platinum Qantas Credit Card
Receive 60,000 bonus Qantas Points on eligible spend within 3 months. Enjoy access to premium benefits and complimentary insurance.
60,000 bonus points 19.99% p.a. $199 p.a. Go to site More info
Virgin Australia Velocity Flyer Card - Balance Transfer Offer
Enjoy a 0% p.a. balance transfer offer for 18 months and also earn 2 bonus Velocity Points in the first 3 months on everyday spend.
20.74% p.a. 0% p.a. for 18 months $64 p.a. annual fee for the first year ($129 p.a. thereafter) Go to site More info
NAB Qantas Rewards Premium Card - Exclusive Offer
Get 75,000 bonus Qantas Points plus enjoy a low promotional offer of 4.99% p.a. for 6 months on balance transfers.
75,000 bonus points 19.99% p.a. 4.99% p.a. for 6 months $250 p.a. Go to site More info
Citi Qantas Signature Credit Card
Earn up to 50,000 bonus Qantas Points when you spend $2,000 or more on eligible purchases in the first 90 days. Plus, enjoy introductory interest rates on balance transfers and purchases with a discounted annual fee of $199 in the first year.
50,000 bonus points 20.99% p.a. 0% p.a. for 6 months $199 p.a. annual fee for the first year ($395 p.a. thereafter) Go to site More info
ANZ Rewards Platinum
Receive 50,000 bonus Reward Points after your first eligible purchase is made within 3 months of card approval and earn up 2 Reward Points for every dollar spent on purchases.
50,000 bonus points 18.79% p.a. $95 p.a. Go to site More info
American Express Qantas Ultimate Card
Enjoy up to 100,000 bonus Qantas Points on eligible spend, earn up to 3 Qantas Points for every $1 spent and get a free return flight every year.
100,000 bonus points 20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $450 p.a. Go to site More info
ANZ Frequent Flyer Black
Earn 75,000 bonus Qantas Points after you spend $2,500 on eligible purchases within the first 3 months plus enjoy $0 annual fee for the first year. Plus, enjoy easy payments with Apple Pay.
75,000 bonus points 19.99% p.a. $0 p.a. annual fee for the first year ($425 p.a. thereafter) Go to site More info
ANZ Frequent Flyer Platinum
Get 50,000 bonus Qantas Points when you apply online, are approved and spend $2,500 on eligible purchases within the first 3 months. Enjoy a waived annual fee for the first year and earn up to 1.5 Qantas Points per dollar spent.
50,000 bonus points 19.99% p.a. $0 p.a. annual fee for the first year ($295 p.a. thereafter) Go to site More info
St.George Amplify Platinum
This card features a 30,000 bonus points offer, introductory interest rates on balance transfers and purchases and an annual fee waiver for the first year.
30,000 bonus points 1% p.a. for 12 months (reverts to 19.49% p.a.) 0% p.a. for 18 months $0 p.a. annual fee for the first year ($99 p.a. thereafter) Go to site More info
American Express Platinum Edge Credit Card
Receive 10,000 Membership Rewards Bonus Points when you meet the minimum spend requirement. Enjoy a $200 travel credit every year and get 0% p.a. for 12 months on balance transfers.
10,000 bonus points 20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $195 p.a. Go to site More info
American Express Qantas Premium Card
Earn as much as 30,000 bonus Qantas Points when you meet the minimum spend requirement. Enjoy frequent flyer benefits including uncapped Qantas Points per $1 spent, complimentary travel insurance and Qantas Club lounge invitations.
30,000 bonus points 20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $249 p.a. Go to site More info
American Express Platinum Card
Receive 100,000 Membership Rewards Bonus Points when you meet the minimum spend requirement and earn up to 3 points per dollar spent. Gain access to travel insurance, $300 Platinum Travel Credit every year and access to 900 VIP airport lounges.
100,000 bonus points $1,200 p.a. Go to site More info
NAB Velocity Rewards Premium Card
0% p.a. on purchases and balance transfers for 15 months and 25,000 bonus Velocity Points when you make an everyday purchase in the first 90 days of opening your account. You gain both Visa and American Express cards which are linked to one single account and annual fee.
25,000 bonus points 0% p.a. for 15 months (reverts to 19.99% p.a.) 0% p.a. for 15 months with a one off 3% balance transfer fee $150 p.a. Go to site More info
Virgin Australia Velocity High Flyer Card - 30k Bonus Points offer
Receive 30,000 bonus Velocity Points and earn 1 Velocity Points per $1 spent. Receive an exclusive $129 Virgin Australia Gift Voucher and two complimentary Single Entry Virgin Australia domestic Lounge passes each year.
30,000 bonus points 20.74% p.a. 1.9% p.a. for 15 months $144 p.a. annual fee for the first year ($289 p.a. thereafter) Go to site More info
American Express Velocity Platinum Card
Enjoy up to 50,000 bonus Velocity Points when you meet the minimum required spend and earn up to 3 rewards points per dollar spent. Also receive a complimentary return flight every year.
50,000 bonus points 20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $349 p.a. Go to site More info
Emirates Citi World MasterCard
Receive 40,000 bonus points and enjoy up to 10% off Emirates flights when you meet the spend requirement. Also pay a reduced annual fee for the first year.
40,000 bonus points 20.99% p.a. 0% p.a. for 9 months $149 p.a. annual fee for the first year ($299 p.a. thereafter) Go to site More info
Citi Rewards Platinum Card - Cashback Offer
Earn $250 cashback on eligible spend, plus enjoy 0% p.a. balance transfer offer for 12 months, discounted annual fees for the life of the card and a complimentary travel insurance.
20.99% p.a. 0% p.a. for 12 months $99 p.a. annual fee for the first year ($199 p.a. thereafter) Go to site More info
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60 Responses to Citibank Credit Card Complimentary International Travel Insurance

  1. Default Gravatar
    JC | November 20, 2016

    I have a medical claim on my BOQ platinum visa card ( complimentary ). All trips , internal flights , the cruise ( $9700 ) Hawaii to Sydney were paid with that card .
    The one way flight Brisbane to Hawaii ($3000 ) was paid via my visa debit card as an interim payment which our daughter reimbursed as it was a present for our 50. wedding anniversary .
    Does that now mean no travel insurance is applicable because our daughter made us a very nice present ?
    regards JC

    • Staff
      May | November 25, 2016

      Hi JC,

      Thanks for your question.

      According to the BOQ complimentary travel insurance T&Cs: Platinum cardholders are eligible for the international travel insurance, when prior to leaving Australia their overseas travel ticket (but not taxes or airport or travel agent charges) was obtained by one of the following methods:

      • the cost of the overseas travel ticket was charged to the cardholder’s card; or
      • the cardholder redeemed their Q Rewards® points in exchange for the overseas travel ticket, provided that the redemption occurs, where any relevant program exists.; or
      • the cardholder obtained the overseas travel ticket under the Take Flight Program.

      No cover is provided under the International Travel Insurance Policy when the overseas travel tickets have been fully or partially obtained by redeeming points or rewards from schemes other than as outlined above.

      By contacting Allianz Global Assistance, you’ll be able to clarify if you will be eligible given the circumstance you mentioned.

      Cheers,
      May

  2. Default Gravatar
    Lawrence | October 17, 2016

    I have a Citibank rewards MasterCard and used it to pay the deposit on a cruise starting in Auckland NZ on 26th March 2017. I intend paying the balance of the fare with this card by 23rd December 2016. My wife and I will probably fly to Auckland 2 or 3 days before the cruise starts – and will use the Citibank card for that payment also. My wife will be 70 by the time we travel and I will be 72. We will disembark in Sydney on 8th April 2017.

    My wife has a pacemaker and is on medication for hypertension and cholesterol. I am a type 2 diabetic (non-insulin dependent) and also take medication for hypertension and cholesterol.

    Are we eligible for complimentary travel insurance via Citibank?

    What do we need to do to be registered for coverage, including providing any specific information required in respect of our pre-existing conditions.

    • Staff
      May | November 4, 2016

      Hi Lawrence,

      Thank you for your question.

      The complimentary travel insurance attached to the Citibank’s eligible credit card actually does not automatically cover pre-existing medical conditions, nonetheless, you can apply for additional coverage relating to a pre-existing medical condition by calling Allianz Global Assistance (AGA) on 1800 072 791.

      AGA has a registered medical professional who will assess your application and, if approved, you will have to pay an administration fee. After which, you’ll be issued with a certificate outlining the additional coverage and medical condition it applies to for the journey.

      Yes, it’s best that prior to your travel, you will phone AGA so that your trip will be in their records and it would be easier to claim for the insurance cover if need be.

      Hope this helps.

      Cheers,
      May

  3. Default Gravatar
    Leslie | October 16, 2016

    I have booked a 6 day holiday to Bali in April for my partner & myself. All Airfares & accommodation have been paid for on my Signature Citibank Rewards Credit Card.
    Is my partner covered with the Free travel insurance.

    • Staff
      Anndy | November 2, 2016

      HI Leslie,

      Thanks for your question.

      Based on the terms and conditions of the complimentary insurance cover of this card, if you as the cardholder is eligible for the cover (upon meeting the eligibility criteria), then your spouse and or dependent children are also eligible to receive the complimentary international travel insurance cover when each of them individually also meets all of the eligibility criteria.

      The eligibility criteria are listed on page 21 of the link I gave you.

      For the purpose of receiving the cover, a ‘spouse’ means “a married, de facto or affianced partner of the cardholder who is permanently living with the cardholder at the time the journey or trip starts and who travels with the cardholder for the entire journey or trip.” Citibank may ask for proof of your relationship.

      I hope this answers your question.

      Cheers,
      Anndy

  4. Default Gravatar
    Leanne | July 7, 2016

    I have booked a trip to the US for my husband and myself, using my platinum credit card, which is a supplementary card to his account. Do we qualify for the free International travel insurance.

    • Staff
      May | July 7, 2016

      Hi Leanne,

      Thanks for your inquiry.

      Yes, even if you have used the supplementary/additional card to purchase the tickets for your travel, you and your husband (being the primary holder) are eligible for the complimentary travel insurance.

      You may find more information about the Citibank’s complimentary travel insurance terms and conditions in the link that I have sent to your email.

      I hope this is helpful.

      Cheers,
      May

  5. Default Gravatar
    John | May 1, 2016

    I have booked a short holiday paid for with my platinum visa card through RACQ travel. I intend to adopt the free travel insurance option. Do I have to notify you of the dates of the travel and also notify you of my intention to use my card during my trip to South East Asia.

    • Staff
      Ysa | May 3, 2016

      Hi John,

      Thanks for your question.

      Please note that you have come through finder.com.au, an online comparison service, and is not directly affiliated with Citibank.

      However, it would be suggested to notify your credit card issuer before travelling overseas. Usually, the issuer will ask you to provide your contact details, travel dates and destinations.

      I’ve emailed you the Citibank’s contact details for your convenience.

      I hope this helps.

      Cheers,
      Ysa

  6. Default Gravatar
    colleen | April 25, 2016

    i would like to ask my husband and myself are travelling on a holiday to usa in june 2016 with our 2 adult sons I would like a quote on travel insurance for all of us thank you colleen

    • Staff
      Ysa | April 25, 2016

      Hi Colleen,

      Thanks for your question.

      You can compare and get a quote for travel insurance for you and your family on this page.

      In terms of coverage of the insurance policy, it would be best to contact the Citibank customer service team for direct assistance.

      Cheers,
      Ysa

  7. Default Gravatar
    Brian | March 9, 2016

    does the Citibank credit card for international travel cover persons over 75 who are travelling overseas or is there a restriction.

    • Staff
      Ysa | March 10, 2016

      Hi Brian,

      Thanks for your question.
      There was no age limit expressed in the credit card insurance terms and conditions.
      For further inquiries regarding the insurance cover, should you wish to contact Zurich directly to confirm your eligibility before you travel.

      For a full outline of the insurance policy, please refer to the link I have sent to your email. I’ve also provided Zurich’s contact details for your convenience.

      I hope this helps.

      Cheers,
      Ysa

  8. Default Gravatar
    Sarawan | January 23, 2016

    I am flying to US to go on a cruise. If I need medical/injury attention during the cruise, does the insurance is it covered? Do I have to use the credit card to pay for the cruise or is payment for the return flight sufficient?

    • Staff
      Debbie | January 25, 2016

      Hi Sarawan,

      Thanks for your inquiry.

      Yes, you have to use your Citibank credit card to avail the complimentary insurance.

      Please refer to the email I have sent you containing the full details for Citibank’s complimentary insurance policy.

      I hope this helps.

      Cheers,
      Debbie

  9. Default Gravatar
    Dolly | August 8, 2015

    Hi,
    May I ask if there is an age limit in the complimentary travel
    insurance please?
    Thank you.
    Dolly

    • Staff
      Jonathan | August 10, 2015

      Hi Dolly,

      Thanks for your inquiry.
      There is an age limit in complimentary travel insurance, you must be at least eighteen (18) and must not be over sixty-nine (69) years of old when you apply.

      I hope this has helped.

      Cheers,

      Jonathan

  10. Default Gravatar
    gerald | July 25, 2015

    Have hire car booked in uk with Citibank Platinum card is the car covered by complimentary insurance ?

    • Staff
      Sally | July 27, 2015

      Hi Gerald,

      Thank you for your comment.

      If you’re eligible for the insurance, car hire is covered by Citibank’s international travel insurance.

      Please refer to page 20 of the PDF I have sent to your email for the Summary of cover.

      I hope this has answered your question.

      Thanks,

      Sally

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