Tick Travel Insurance was a big winner in the 2025 Finder Awards.
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Tick received the following awards in the 2024 Finder Customer Satisfaction Awards:
| Overseas Medical and Hospital Expenses | Unlimited |
|---|---|
| Cancellation and Amendment Fees | $20,000 |
| Luggage and Personal Effects | $7,500 |
| Maximum Age Limit | 100 |
Table updated March 2025
Tick Travel Insurance is one of a few providers that offer some Covid-19 cover for both overseas and domestic trips. These are some of the key benefits found in Tick's Standard and Top policies:
If you want to know which other insurers offer pandemic cover, we've compared all the providers that cover Covid-19 expenses.
Based on Tick Travel Insurance travel insurance scores in Finder's 2024 & 2025 Customer Satisfaction Awards.
What do Australians think of Tick Travel Insurance travel insurance?
Choose from four tiers of policies based on how much cover you think you'll need on holiday: Basic, Budget, Standard or Top. Here are some of the main insured events a Tick travel insurance policy can cover you for:
Basic
Budget
Standard
Top
The insurance is issued and underwritten by AIG Australia Limited and comes with a cooling-off period and a $200 standard excess.
The cooling-off period is 14 days and allows you to cancel your policy within this period for a full refund if you decide it is no longer suitable. The excess is the amount you're required to pay when you make a claim. With Tick travel insurance, you can choose to remove the excess and pay an additional premium or double it to reduce your premium.
"I normally get my travel insurance through my credit card, but Bali insisted that visitors have additional COVID cover in 2022 when they opened borders. As a result, I got cover for my wife and myself for $93 through Tick for the week that we were there. We didn't need to claim, but it was the cheapest option that provided COVID cover."
Tick Travel Insurance policies have a lot of benefits that can cover you for a wide variety of travel-related mishaps. Here are some of the key policy benefits to help you decide if Tick is the right provider for you:
With Tick Travel Insurance, you can tailor your policy with add-ons based on what you'll be doing on your holiday. Make sure to review the product disclosure statement (PDS) in full, so you know exactly what you'll be covered for.
As with any travel insurance brand, there are certain occasions when your claim may not be paid. Some of Tick Travel Insurance's general exclusions include:
Make sure you review Tick's PDS for full details of what is and isn't covered.
Tick serves up some important benefits such as unlimited overseas medical cover and up to $20,000 for trip cancellation expenses. Some nice-to-have features such as loss of income cover and pet care expenses might be just what you're looking for in a travel insurance policy.
Where Tick might fall short for you, is when it comes to time to claim. Certain benefits don't kick in unless you meet very specific criteria. Travel delay expenses, for example, aren't claimable unless you've been delayed for more than 12 hours. Many other insurers will cover you after a 6-hour delay.
Purchasing a travel insurance policy does take a bit of pre-reading and with Tick travel insurance, this is even more important. Take the time to read the Product Disclosure Statement in full so you'll be confident that you're getting the right amount of cover for your trip.
If you're still not sure about Tick, you can compare other travel insurance companies here.
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Do you cover pre existing – small CVA.?
Hi Joyce,
Thanks for getting in touch.
Generally, pre-existing conditions are assessed on a case-by-case basis. To find out more, you can also check travel insurance for pre-existing conditions.
Cheers,
Richard
I purchased travel insurance with Tick today I cannot down load my policy I have policy number and reference number available
Hi Rod,
Thanks for your comment. finder.com.au is a comparison service. You will need to contact Tick directly for a copy of your policy, which you can do by calling 1300 235 444 or emailing info@tickinsurance.com.au.
I hope this was helpful,
Richard
I have had to cancel a trip due to illness. What is the next step please
Hi David,
Thanks for your question. finder.com.au is a comparison service and not an insurer. To make a claim with Tick Travel Insurance, you’ll need to fill out their cancellation form. You can find this from and other claims information by following this link.
I hope this was helpful,
Richard