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Brand | Underwriter | Who handles general claims? | 24/7 emergency assistance providers | Apply |
---|---|---|---|---|
![]() | ACE | American Express | ACE Assistance | |
![]() | Auto & General Insurance Company Ltd | Budget Direct | Budget Direct | |
![]() | Lloyd’s | Fullerton Health Corporate Services | Fullerton Health Corporate Services | |
![]() | Hollard | Fast Cover | Fast Cover Emergency Assistance | |
![]() | Mitsui Sumitomo Insurance Company, Limited | InsureandGo | MAPFRE ASSISTANCE | |
![]() | Lloyd’s | itrek | AAI Australia | |
![]() | Lloyd’s | 1cover | First Assistance | |
![]() | Mitsui Sumitomo Insurance Company, Limited | Tick Travel Insurance | MAPFRE ASSISTANCE | |
![]() | Lloyd's | nib | nib International Assistance | |
![]() | Berkshire Hathaway Specialty Insurance Company | Gallagher Bassett Services (Travel Insuranz Claims Dept) | Customer Assist | |
![]() | Berkshire Hathaway Specialty Insurance Company | Gallagher Bassett Services (insure4less Claims Dept) | Customer Assist | |
![]() | Allianz | Allianz Global Assistance | Allianz Global Assistance | |
![]() | Allianz | Allianz Global Assistance | Allianz Global Assistance | |
![]() | Zurich Australian Insurance Limited (ZAIL) | youGo | youGo |
At finder.com.au, we aim to provide you with all the information you need to make an informed purchase decision. The table above will help you figure out who you are buying from and who you need to deal with if you have to make a claim circumstances or have an emergency.
Joe shops online for travel insurance and decides 1Cover Comprehensive Travel Insurance is suitable for his trip to Italy. Joe buys the policy and the premium he pays goes to Lloyd's, the underwriter of 1Cover travel insurance. Lloyd's then pays a portion of that premium to 1Cover as a commission for selling the travel insurance policy to Joe.
If something goes wrong on your holiday and you need to make a claim, you need to know that your travel insurance policy is backed by a reliable underwriter with a simple and efficient claims handling process. A reputable underwriter can ensure you don’t end up out of pocket for unexpected travel disasters and will also offer a 24/7 emergency hotline.
You’ll need to consider the following factors when choosing your underwriter and the service being offered:
You can save time if you compare underwriters instead of insurance policies first. Policies issued by the same underwriter will generally be similar to one another, whereas you’re likely to find bigger differences between a policy issued by underwriter A and underwriter B. You can then look at different policies from the same underwriter to further refine your choice.
Who handles your claim will vary depending on:
Columbus Direct Travel Insurance is underwritten by Lloyd’s, but you would need to make a claim for a stolen laptop with Columbus Direct. If you require medical treatment at a hospital overseas, you will need to contact its medical assistance provider, Specialty Group Ltd. On the other hand, if you have a 1Cover policy, you would direct any claim (regardless of its nature) to the underwriter, Allianz.
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HI I am Australian on a holiday in Europe, 71 years old and have travel insurance for Europe with AXA. I decided on the spot to go to Cuba with friends for 8 days, leaving Frankfurt on 26 July. Not easy now to find travel insurance for that trip!!! I searched the web and asked AXA and others, all negative. I am sure some company will cover me but which one? Can you help. Thanks richard
Hi Richard,
Thanks for your inquiry.
Please note finder is a comparison and information service and not an insurer. We are not permitted to provide our users with personalized financial advice or product recommendations.
If you would like to compare policies from the travel insurance brands in our panel, please enter your travel details like destination, age and dates of the trip into the comparison form.
Once you have done you can click on ‘Go to site’ button to head over to the Insurer website.
Hope this information helped.
Cheers,
Arnold