Writing on a notepad with a pen

Travel Insurance Underwriters

Find out who is behind Australian travel insurance policies

If you’re hunting for travel insurance, you will have noticed the huge range of policies out there. What you may not have noticed is that these policies are issued by a handful of insurers, who are also known as the underwriter. Knowing who underwrites your travel insurance policy is an important consideration when choosing your policy, as it may help you save time when you shop around.

BrandUnderwriterWho handles general claims?24/7 emergency assistance providersApply
AMEX Travel InsuranceACEAmerican ExpressACE AssistanceGet quote
aig-logoAIGAIGTravel GuardGet quote
Budget Direct Travel InsuranceAuto & General Insurance Company LtdBudget DirectBudget DirectGet quote
Columbus DirectLloyd’sIntana GlobalIntana GlobalGet quote
CoverMoreZurich Australian Insurance Limited (ZAIL)Cover-MoreCover-MoreGet quote
DownunderLloyd'sDU InsureFirst AssistanceGet quote
Easy Travel InsuranceQBEQBEQBE AssistGet quote
Fast CoverHollardFast CoverFast Cover Emergency AssistanceGet quote
Go InsuranceLloyd’sGoInsuranceGo AssistanceGet quote
InsureandGoMitsui Sumitomo Insurance Company, LimitedInsureandGoMAPFRE ASSISTANCEGet quote
iTrekLloyd’sitrekAAI AustraliaGet quote
Simply Travel Insurance LogoLloyd’sSimply TravelAAI AustraliaGet quote
Skiinsurance.com.auLloyd’s1coverFirst AssistanceGet quote
Southern CrossSouthern Cross Benefits LtdSouthern Cross Emergency AssistanceSouthern Cross Emergency AssistanceGet quote
STA Travel InsuranceAllianzAllianz Global AssistanceAllianz Global AssistanceGet quote
Tick Travel InsuranceMitsui Sumitomo Insurance Company, LimitedTick Travel InsuranceMAPFRE ASSISTANCEGet quote
Travel Insurance DirectLloyd’sTravel Insurance DirectTravel Insurance DirectGet quote
travel-insurance-saver-longo-1QBEQBEQBE AssistGet quote
Travel InsuranzBerkshire Hathaway Specialty Insurance CompanyGallagher Bassett Services (Travel Insuranz Claims Dept)Customer AssistGet quote
logo-insure4less-2Berkshire Hathaway Specialty Insurance CompanyGallagher Bassett Services (insure4less Claims Dept)Customer AssistGet quote
Virgin MoneyAllianzAllianz Global AssistanceAllianz Global AssistanceGet quote
Woolworths Travel InsuranceHollardWoolworthsWoolworths

Get quote

worldcare travel insurance logoAllianzAllianz Global AssistanceAllianz Global AssistanceGet quote
youGoZurich Australian Insurance Limited (ZAIL)youGoyouGoGet quote

Who underwrites the policies compared on finder.com.au?

At finder.com.au, we aim to provide you with all the information you need to make an informed purchase decision. The table above will help you figure out who you are buying from and who you need to deal with if you have to make a claim circumstances or have an emergency.

How it all works

  1. You purchase a policy. When you purchase a policy from an insurance provider or a travel insurance brand, you’ll need to pay a premium.
  2. Underwriter is paid. The premium goes to the underwriter of the policy.
  3. Provider takes a cut. The underwriter then pays a commission to the travel insurance provider or brand.

Joe shops online for travel insurance and decides 1Cover Comprehensive Travel Insurance is suitable for his trip to Italy. Joe buys the policy and the premium he pays goes to Lloyd's, the underwriter of 1Cover travel insurance. Lloyd's then pays a portion of that premium to 1Cover as a commission for selling the travel insurance policy to Joe.

Why does it concern me?

If something goes wrong on your holiday and you need to make a claim, you need to know that your travel insurance policy is backed by a reliable underwriter with a simple and efficient claims handling process. A reputable underwriter can ensure you don’t end up out of pocket for unexpected travel disasters and will also offer a 24/7 emergency hotline.

You’ll need to consider the following factors when choosing your underwriter and the service being offered:

  • Reputation. You can gauge a company’s standing in the industry through recommendations from industry experts, online reviews and financial comparison websites.
  • Experience with the Australian market. Consider how long the underwriter been issuing policies to Australians and if it has a good grasp of the ins and outs of the Australian insurance industry.
  • The claims process. Consider what you need to do when you make a claim, how long it takes for claims to be processed, and whether the company has a good reputation for paying out claims.
  • The emergency response team. Check to see if the underwriter runs a 24/7 emergency hotline that you can contact from anywhere in the world. An emergency response team that can help you find a doctor, a police station or whatever help you may need in a foreign country can be handy.
  • The benefits. The benefits and limitations of a policy can usually be associated with the underwriter.
  • The exclusions. Check if the underwriter excludes certain activities and incidents from its policies, such as participation in sports and adventure activities while on holiday. Cross-check that with another underwriter.

Save time by comparing underwriters first

You can save time if you compare underwriters instead of insurance policies first. Policies issued by the same underwriter will generally be similar to one another, whereas you’re likely to find bigger differences between a policy issued by underwriter A and underwriter B. You can then look at different policies from the same underwriter to further refine your choice.

Do I make claims through my provider, the underwriter or someone else?

Who handles your claim will vary depending on:

  • Your policy
  • The type of claim

Read your product disclosure statement (PDS) for instructions on who you need to contact in the event of a claim.

Different policy, different process

Columbus Direct Travel Insurance is underwritten by Lloyd’s, but you would need to make a claim for a stolen laptop with Columbus Direct. If you require medical treatment at a hospital overseas, you will need to contact its medical assistance provider, Specialty Group Ltd. On the other hand, if you have a 1Cover policy, you would direct any claim (regardless of its nature) to the underwriter, Allianz.

Ready to compare individual policies? Enter your trip details below

Made a search before? Retrieve your search results

At least one destination is required
Both dates are required
Add more travellers
Enter the age of each traveller between 0 and 99

Enter a valid email address

At least one destination is required
Starting date is required
Add more travellers
Enter the age of each traveller between 0 and 99

Enter a valid email address

Type or select your destination

Popular Destinations

Can't find your destination? Just type it in the box above.

We compare products from

By submitting this form, you agree to finder.com.au privacy policy
Picture: Shutterstock

Maurice Thach

An insurance-savvy writer for finder.com.au who loves finding an answer to the question "Am I covered for ________?"

Was this content helpful to you? No  Yes

Related Posts

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, read the PDS or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms and Conditions and Privacy Policy.

2 Responses

  1. Default Gravatar
    richardJuly 24, 2017

    HI I am Australian on a holiday in Europe, 71 years old and have travel insurance for Europe with AXA. I decided on the spot to go to Cuba with friends for 8 days, leaving Frankfurt on 26 July. Not easy now to find travel insurance for that trip!!! I searched the web and asked AXA and others, all negative. I am sure some company will cover me but which one? Can you help. Thanks richard

    • Staff
      ArnoldAugust 3, 2017Staff

      Hi Richard,

      Thanks for your inquiry.

      Please note finder is a comparison and information service and not an insurer. We are not permitted to provide our users with personalized financial advice or product recommendations.

      If you would like to compare policies from the travel insurance brands in our panel, please enter your travel details like destination, age and dates of the trip into the comparison form.

      Once you have done you can click on ‘Go to site’ button to head over to the Insurer website.

      Hope this information helped.


Ask a question