Here's a really simple breakdown of the pros and cons:
Credit card travel insurance policies have changed a lot since the pandemic. For instance, Finder analysis in 2023 found that there are at least 14 providers and 58 cards that offer some form of COVID cover. But the base level of cover may not be enough if your trip involves extreme sports, travel to higher-risk areas or if you have pre-existing conditions.
Amy Bradney-George
Finder's credit card specialist
If you already have a credit card that includes complimentary travel insurance, then it might be worth using instead of taking out standard cover. Just keep in mind that:
Most credit card travel insurance policies have a $500 excess. You need to pay this when you make a claim. This can make claiming pointless in some situations.
For example, my luggage was delayed for just over 24 hours on a trip to Scotland. I could have made a claim to buy some essentials but I'd have had to pay a $500 excess. Instead, I persevered with what I had in my hand luggage, since there's no way essentials would have cost me as much as $500.
If you're not sure, you should call and ask the insurer. I looked through the product disclosure statement (PDS) of several complimentary travel insurance policies and it wasn't always clear it would cover more than the cardholder.
Standard travel insurance can can cover some pre-existing medical conditions. Insurers have made it a fairly straightforward process. If your conditions aren't listed in the PDS, you'll need to fill out a short questionnaire and they'll let you know if they can cover that condition or not.
It's a similar issue if you're over 79. Lots of standard travel insurance policies will cover you, many credit cards don't.
There's no price increase for expensive countries such as USA or Japan. That's great, except there's a reason these destinations should cost more. Medical care is expensive, flights tend to cost more and accommodation usually isn't cheap.
Some complimentary insurance products come with lower limits than standard travel insurance. As a benchmark, a standalone comprehensive travel insurance policy can offer unlimited medical cover, unlimited cancellation, $25,000 for lost or stolen luggage and $30,000 for travel delay expenses.
There are sometimes big differences. For example, our credit card specialist Amy Bradney-George found that Qantas Money's policy states that it doesn't cover any pre-existing conditions and excludes IVF pregnancy (cover for natural pregnancy is available for the first 22 weeks).
Others offer much better value for money. For example, Bankwest Zero Platinum Mastercard, which won the 2023 Finder Award for Best Travel Credit Card, has the option of paying for upgraded benefits, including cancellation and rental vehicle excess cover.
It's automatically available when you have an active, eligible card and are travelling overseas. I used this card on a trip to Japan in 2023. So did Amy when she travelled to the UK.
Keep in mind though that this level of cover wasn't free. You have to pay extra for the upgraded benefits. The base level only covers overseas emergency medical assistance and baggage. Cover is also limited to 31 days.
Angus Kidman is the international editor-at-large at Finder. He's an award-winning journalist, avid travel enthusiast and passionate frequent flyer. Angus appears regularly on Sunrise, Today, The Project, Seven News and other TV and radio shows to share his expert tips.
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