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Complete guide to NAB complimentary travel insurance

From activating your cover to making a claim, learn about NAB's credit card complimentary travel insurance options for domestic and overseas trips.

NAB offers a range of credit cards that include travel insurance as a complimentary extra. These travel insurance policies can save you buying cover outright, as long as you meet the eligibility requirements and know the terms and conditions before you travel or make a claim.

Use this guide to learn more about the travel insurance cover available with some NAB credit cards, including eligibility requirements and the claims process, so that you can get the most out of this extra when you go away.

What NAB credit cards come with complimentary insurance?

NAB has six credit cards that offer complimentary domestic and international travel insurance, including low rate, rewards and frequent flyer options, which we've outlined in the table below.

CardDescriptionPurchase rateAnnual fee
NAB Premium CardA platinum Visa with a seven complimentary insurance covers and up to 44 days interest-free on purchases.19.74% p.a.$90
NAB Low Rate Platinum CardIncludes domestic and overseas travel insurance cover and has a competitive standard variable interest rate.13.99% p.a.$100
NAB Velocity Rewards Premium CardA dual credit card that earns Velocity Points per $1 spent and includes complimentary travel insurance and purchase insurance covers.19.99% p.a.$150
NAB Qantas Rewards Premium CardThis dual credit card earns Qantas Points per $1 spent and comes with seven complimentary insurances.19.99% p.a.$250
NAB flybuys Rewards CardA platinum card that earns flybuys points and offers complimentary travel insurance and purchase cover.19.99% p.a.$95
NAB Rewards Platinum CardThis premium card earns NAB Rewards points per $1 spent and offers seven complimentary insurance covers.19.99% p.a.$195

What are the eligibility requirements?

As with any insurance policy, you need to meet a number of eligibility requirements before you can use NAB credit card complimentary travel insurance. The key criteria are:

  • Prepaid travel costs. You must purchase a minimum of $500 (inclusive of taxes and other charges) in pre-booked transportation costs and/or land content costs on your eligible NAB credit card before the start of your trip. This could include any of the following: air fares, rail tickets, road or watercraft transport costs and tours, hire cars or other hired transport and accommodation. Note that payment must be made directly from your NAB card and purchases made using direct debit, PayPal, BPAY or Secure Pay or any other payment facility are not eligible. Award or loyalty points also cannot count towards your minimum spend.
  • Age. You must be 90 years of age or under before you departed on your trip. However, cardholders between the ages of 76 and 90 years receive limited benefits compared to cardholders aged 75 years and under, including no overseas travel and medical insurance benefit. We've included details in the international cover section of this guide.
  • Spouse and dependent children. If your spouse or dependent children are travelling with you they will also be covered under the policy.
    • Spouse. Partner or de facto partner of either sex who has continuously cohabited with the cardholder for a period of more than 3 consecutive months, and who is travelling with the cardholder on the overseas journey.
    • Dependents
        • All unmarried children up to and including the age of 18, who are primarily dependent upon the cardholder for maintenance and support and travelling with the cardholder on the overseas journey
        • All unmarried children up to and including 24 years of age, who are full-time students at an institution of higher learning, and who are primarily dependent upon the cardholder for maintenance and support and travelling with the cardholder on the overseas journey
        • All unmarried children who are physically and mentally incapable of self-support, and who are primarily dependent upon the cardholder for maintenance and support and travelling with the cardholder on the overseas journey
  • Location. NAB’s overseas travel and medical insurance provides cover in Norfolk Island, Lord Howe Island, the Cocos Island, Christmas Island and for domestic air travel when connecting to overseas travel. Domestic air travel required to connect with overseas travel or domestic air travel forming part of the overseas travel will be regarded as overseas travel as long as the connecting flight is within 48 hours from the departure date, but medical and hospital expenses will not be covered within Australia. See the section on domestic cover for more details on insurance options for travel in Australia.

How do I know if I’m covered and what am I covered for?

If you have an eligible NAB premium, platinum or flybuys Rewards credit card, this complimentary insurance cover will automatically apply to you, your spouse and/or any dependent children travelling with you when you meet eligibility requirements outlined above.

The period of cover starts when you have left your home in Australia for the airport (or overseas departure location). Coverage ends when you complete your trip, when you return to your home in Australia, or 6 months after the date of departure (whichever occurs first).

If something happens for which you can claim overseas travel and medical cover, which causes you to extend your trip, your cover will continue until you can reasonably complete your trip.

Insurances provided under this policy

International cover

Excess if applicableBenefitsPolicy limit
(for persons ages 75 and under)
Policy limit
(for persons aged 76 to 90)
$200Overseas medical UnlimitedNot available
$200Medical evacuation and repatriation UnlimitedNot available
$200Repatriation of remains UnlimitedNot available
Nil Hospital compensation$100 for every 24 hours (maximum $15,000)
$500 where injury is the result of a mugging attack that has been reported to the police
Not available
$200Critical illness or injury – emergency travel expenses for companionUnlimitedNot available
NilPost-hospital accommodation$100 per day (maximum $500)Not available
$200Dental expenses due to sudden and acute painUnlimited Not available
$200Cancellation or holiday deferment costsUnlimited, except travel agents cancellation fees up to a maximum of $500 per person$5000, except travel agents cancellation fees up to a maximum of $500 per person
$200Emergency travel arrangements and accommodation expensesUnlimitedNot available
$200Loss of reward pointsUnlimitedNot available
$200Luggage and personal effects
Maximum Limit
Personal computer, cameras and video camera
Any other item
$15,000 singles
$20,000 families
$6,000
$2,000
$15,000 singles
$20,000 families
$6,000
$2,000
NilEmergency luggage$300 singles
$600 families
Limit is doubled if your luggage is still not located after 72 hours
$300 singles
$600 families
Limit is doubled if your luggage is still not located after 72 hours
NilReplacement of passports and travel documentsUnlimitedUnlimited
$200Fraudulent use of credit or debit cardsUnlimitedUnlimited
NilTravel delayMaximum $750 singles
$1,500 families
Not available
$200Missed connection – special eventsMaximum $3,250 per family for all missed special eventsMaximum $3,250 per family for all missed special events
NilResumption of trip$5,000 singles
$10,000 families
Not available
$200Hijacking$10,000 singles
$20,000 families
$10,000 singles
$20,000 families
$200Rental vehicle damage and theft excess waiver$5,000 per tripNot available
NilReturn of rental vehicle$250 per tripNot available
NilAccidental death$150,000 for NAB cardholder
$75,000 for spouse
$50,000 for each dependent child up to a maximum of $150,000
$150,000 for NAB cardholder
$75,000 for spouse
$50,000 for each dependent child up to a maximum of $150,000
NilLoss of incomeUp to $1,000 per week for a maximum of 13 weeksNot available
NilPersonal liability and legal expensesUp to $2,500,000Up to $2,500,000
NilKidnap and ransomUp to $250,000Up to $2,500,000
Did you know?

Note: An insurance excess is the amount you must pay towards any claim that you make. For example, if you were making a lost luggage claim to the value of $1,000, you would have to pay an excess of $200 to be eligible for reimbursement through this insurance.

Domestic cover

To be eligible for domestic cover on the following types of insurance, you must satisfy the same requirements as above, except you must have charged to your NAB card 100% of the relevant transport or accommodation or item costs.

BenefitsMaximum sum insuredPolicy excess per event
Travel delay$40 per person, up to a maximum of $120 for familiesNil
Luggage and personal effects$750 for each item, set or pair of items, up to a maximum of $2,000 per claim$75
Emergency luggage$200 per person up to a maximum of $600 for families$75
Funeral expenses as a result of accidental death$3,000 per person up to a maximum of $9,000 for familiesNil
Cancellation and holiday amendment costs$3,000 per interstate trip$75
Rental vehicle expenses$1,250 per interstate tripNil
Domestic hotel burglary$2,500Nil

Transport accident insurance cover

Where an injury is sustained during transport and results in the following within one year after the date of the accident:

Transport accident injury resulting in loss of...Sum insured
Life$500,000
Both hands or both feet$250,000
One hand and one foot$250,000
Entire sight of both eyes$250,000
Entire sight of one eye and one hand or foot$250,000
One hand or one foot$125,000
Entire sight of one eye$125,000

Other insurance cover

BenefitsWhat is covered?Maximum sum insuredExcess per event
Extended warranty12 extra months where manufacturer’s warranty is less than 5 years; or double warranty period where original warranty is between 6 and 12 months$40,000 per annum for all purchases Nil
Purchase protectionOn new personal items against loss/ theft/ accidental damage for 3 months from purchase$200,000 in any 12 month period
$5,000 per single claim
Nil
 Price protectionDifference between the price of the covered item and a lower printed advertised price for the exact same item $1,000Nil
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What are the exclusions?

There is no cover for claims arising directly or indirectly due to these:

  • Existing medical conditions.  An existing medical condition includes but is not limited to mental disorder, anxiety, alcoholism, drug addiction or pregnancy and/or any chronic or ongoing medical or dental condition of which you were aware, or for which investigation (whether or not a diagnosis has been made), treatment or advice was received, or medication prescribed or taken at any time before you met the eligibility criteria, and any complication (illness/injury/death) arising from any of these conditions. Unexpected or unforeseen events pertaining to pregnancy are not regarded as existing medical conditions.
  • Childbirth. Apart from the event of birth, unless otherwise excluded, pregnancy-related illnesses of the mother up to and including 26 weeks of gestation are covered.
  • Travelling against medical advice or for the purpose of seeking medical advice or treatment. This includes travelling when you know you will have to consult a medical practitioner during the trip.
  • Altering or discontinuing travel plans. Should you or your travel companion decide to alter travel plans or not continue with the trip.
  • Intentional or reckless endangerment. Behaviour which poses threat to personal safety, except in an attempt to save human life, will not be covered. This includes deliberately injuring yourself, contracting HIV with AID-related infection or illness, participating in riot or civil commotion, participating in races (other than on foot), participating in a professional sporting activity or scuba diving (unless you hold an open water diving licence or you were diving under licensed instruction), riding a motorcycle outside Australia whether as a driver or as a passenger (except where the driver holds a valid motorcycle licence in the country you are in and the motorcycle has an engine capacity of 200cc or less), or riding a motorcycle in Thailand or Bali (except as a passenger in a licensed commercial motorcycle).
  • Losses recoverable under other schemes. This policy will not provide for private medical care when reciprocal health cover like Medicare is available and accessible. In any case, cover only applies for private medical care where approval has been given by QBE Assist.
  • Terrorism. Except where it applies to “Overseas medical and dental expenses”, “Luggage and personal effects” or “Hijacking”.
  • Cancellation or delay of travel arrangements due to mechanical breakdown or carrier’s failure to operate. Except where it applies to “Travel delay” or “Missed connection – special events”.
  • Failure to take reasonable precautions after public warning. This applies if you don’t take precaution to avoid financial loss after being publicly warned of a strike, riot, civil commotion, or natural disaster.
  • Operating a rental vehicle in violation of the rental agreement.
  • Financial default. This includes the financial default of any person, company or organisation involved in your travel arrangements.
  • Operating under the influence. This includes operating any motor vehicle while having a blood alcohol content over the legal limit relevant to the country that you are in and/or where you are under the influence of any drug other than a drug administered by, or in accordance with the advice of a legally qualified medical practitioner.
  • Psychological or psychiatric condition. This includes your or any other person’s nervous disorder, anxiety disorder, depression or stress related disorder.

How do I make a claim?

Important contact information

To make or enquire about a claim, or to obtain a claim form, contact the Claims Department. In Australia, call 1800 187 025 (toll free) or if you’re overseas, call +61(02) 8862 8805. You can also email travel.claims@qbe.com.

To speed up the processing of your claim, obtain a claim form and follow the instructions on the claim form, including preparing the necessary documentation for supporting your claim. Send the completed claim form and all supporting documents back by email or to: QBE Travel Insurance (P.O Box 12090, Melbourne VIC 8006).

Claims will be paid to you or your personal representative in Australian dollars on the basis of the exchange rate that applied at the time of the event that gave rise to the claim.

Important rules around making claims:

  1. All claims should be advised within thirty (30) days after you return to your usual place of residence in Australia.
  2. Liability claims against you must be in writing. You are not to make any admission or offer to settle any claim. If you do so, they may reduce the amount payable in respect of the claim.
  3. All losses (luggage, personal effects and travel documents) must be reported to the local authority within 24 hours and a written acknowledgement obtained. In the case of hotel burglary, the loss or damage must also be immediately reported to the hotel or motel management and a claim submitted to them. The hotel/motel may be legally liable for the loss or damage.
  4. For medical expense items, you must submit accounts to your private health fund before submission to us.
  5. Immediately report any lost luggage or damage to the conveyance carrier and submit a claim to them. The conveyance carrier may be legally liable for the loss or damage.

This page is a summarised guide to NAB’s complimentary insurance policy provided for by QBE. Do note that the available cover can vary between individuals, so you may need to contact QBE Insurance directly about specific enquiries. Please also see the NAB Card Insurance policy information booklet available on the NAB website for a full overview of the policy and your relevant cover.

Comparison of NAB Credit Cards with complimentary travel insurance

Rates last updated June 26th, 2017
Name Product Product Description Foreign Currency Conversion Fee (MC) Foreign Currency Conversion Fee (VISA) Overseas ATM Withdrawal Fee Overseas Cash Advance Fee Annual fee
NAB Premium Card
Offers 7 complimentary insurance covers, access to a 24/7 concierge service and special offers through Visa Entertainment.
3% of transaction value
$5
2% or $2.50, whichever is greater
$90 p.a.
NAB Rewards Platinum Card
Collect 50,000 bonus points when you spend $2,500 on everyday purchases within 60 days of account opening.
3% of transaction value
$5
2% or $2.50, whichever is greater
$195 p.a.
NAB Velocity Rewards Premium Card
Offers up to 1 Velocity point per $1 on purchases, combined with complimentary insurance covers and a concierge service.
3% of transaction value
$5
2% or $2.50, whichever is greater
$150 p.a.
NAB Qantas Rewards Premium Card
A dual Amex and Visa card that earns up to 1 Qantas Point per $1 spent on eligible purchases, plus a 24/7 personal concierge.
3% of transaction value
$5
2% or $2.50, whichever is greater
$250 p.a.
NAB flybuys Rewards Card
Earn 1 flybuys point per $1 spent on everyday purchases and receive 7 complimentary insurance covers.
3% of transaction value
$5
2% or $2.50, whichever is greater
$95 p.a.

Compare up to 4 providers

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260 Responses to Complete guide to NAB complimentary travel insurance

  1. Default Gravatar
    Kevin | June 9, 2017

    Hi, with overseas travel insurance, does it cover unlimited medical and hospital stays as well? Also what exactly is hospital compensation?

    • Staff
      Rench | June 10, 2017

      Hi Kevin,

      Thanks for your inquiry. Please note that we are not affiliated with NAB or any company we feature on our site and so we can only offer you general advice.

      For NAB Travel Insurance, they have three different types of NAB Travel Insurance policies to choose from: Domestic Cover, International Cover, Annual Cover. For International Cover:

      Overseas Emergency Medical and Hospital Expenses: If you fall sick or are injured while travelling overseas, cover will be provided for medical treatment.
      Overseas Emergency Medical Assistance: Unlimited cover for emergency medical assistance, including medical evacuation and funeral arrangements.

      You can get more details/info on this page. I suggest contacting NAB directly if you have further inquiries about their insurance.

      Hope this information helped.

      Cheers,
      Rench

  2. Default Gravatar
    Frank | May 25, 2017

    Hi
    Car hire companies are requesting a letter from insurance companies to cover any excess waiver (Hertz in Dublin)
    They are also asking for a lodgement of $1,800 on our credit card

    Questions:
    • Could you please let us know where and how to obtain letter before departure?
    • Is it normal to expect what is basically a bond of the amount of $1,800? (This almost sounds as if we pay up front for any damage and claim later of our insurance company)
    Thanking you
    Frank and Rosemary

    • Staff
      Jonathan | May 29, 2017

      Hi Frank,

      Thanks for your inquiry.

      You may contact QBE Insurance directly to get assistance on how you can obtain a documentation that contains your rental vehicle excess cover.

      As for the $1800 bond, this will vary. The fee may be included in the services of the car hire company when you rent a vehicle. Best that you contact them directly for further information.

      Cheers!
      Jonathan

  3. Default Gravatar
    Frank | May 24, 2017

    Hi
    Once we have paid for our vacation with our credit card – We know we are covered from the day we leave BUT what about the time leading up to our vacation?
    eg:
    We become ill and have to cancel
    or
    The travel agent goes into liquidation
    or
    Terrorist activity at our destination creates to much of a travel risk and we have to cancel

    • Default Gravatar
      Graham | May 28, 2017

      I note that there are many benefits that have an excess. If we are involved in an event that damaged our luggage, required hospitalization, and say medical repatriation back to Oust., is that regarded as multiple claims, requiring multiple excesses to be paid.
      Also, do we need to find the means to pay any costs first, then try to claim the money back?

    • Staff
      Harold | May 31, 2017

      Hi Graham,

      Thank you for your inquiry.

      Before you request for a claim you may need to read first on this page the list of consideration for a claim. Then once you are eligible for a claim. You can proceed to enquire, or to obtain a claim form, contact the Claims Department. In Australia, call 1800 187 025 (toll free) or if you’re overseas, call +61(02) 8862 8805. You can also email travel.claims@qbe.com.

      To speed up the processing of your claim, obtain a claim form and follow the instructions on the claim form, including preparing the necessary documentation for supporting your claim. Send the completed claim form and all supporting documents back by email or to: QBE Travel Insurance (P.O Box 12090, Melbourne VIC 8006).

      I hope this information has helped.

      Cheers,
      Harold

    • Default Gravatar
      Frank | May 25, 2017

      Hi After receiving your reply ref: our following question:We are now completely confused

      Question we submitted:
      “Once we have paid for our vacation with our credit card – We know we are covered from the day we leave BUT what about the time leading up to our vacation?
      eg:
      We become ill and have to cancel
      or
      The travel agent goes into liquidation
      or
      Terrorist activity at our destination creates to much of a travel risk and we have to cancel”

      We received an Email from friends stating the following:

      That QBE not Chubb is now the insurer. and that the cancellation point says we are covered for illness before travel providing we have documentation from doctor and under the age of76. After that age there are a lot of omissions from the policy. Also covered for up to $5000 rental excess waiver if we hire from a registered hire company.

      Thanking you
      Frank and Rosemary

    • Staff
      Jonathan | May 29, 2017

      Hello Frank and Rosemary!

      Thanks for getting back.

      Just to confirm that the insurance provider for the NAB complimentary travel insurance is QBE.

      If you will cancel your trip due to illness or injury, as the PDS has stated, you must provide QBE with documentation from your treating doctor to confirm you are medically unfit to commence or continue with your trip.

      QBE will not pay for cancellation or holiday deferment costs unless these costs are medically justified and if you have already commenced your trip you must have their consent.

      Furthermore, QBE will pay your cancellation with the following limits:

      1. For persons aged 75 years or under on the date you depart for a trip – Unlimited, except Travel Agents Cancellation fees up to a maximum of $500 per person

      2. For persons aged 76 years and over up to 90 years on the date you depart for a trip – $5,000, except Travel Agents Cancellation Fees up to a maximum of $500 per person

      As for the Rental vehicle damage and theft excess waiver, the policy limit of $5,000 applies for ages 75 years old and below whereas it is no longer available for 76 years old and above.

      It would also be best to contact QBE insurance on the phone number listed above under “How to make a claim” section if you have further clarification.

      Cheers!
      Jonathan

    • Staff
      Jonathan | May 24, 2017

      Hi BainesF1!

      Thank you for your inquiry.

      You’ll be eligible for the NAB complimentary travel insurace if you meet all the criteria outlined above. The insurance overseas travel and medical cover that you’re eligible for are also listed under the “Insurances provided under this policy” section.

      As for the insurance cover period, in the PDS, it states:

      The period of cover starts when you have left your home in Australia for the airport (or overseas departure location). Coverage ends when you complete your trip, when you return to your home in Australia, or 6 months after the date of departure (whichever occurs first).

      Hope this helps you out today.

      Regards,
      Jonathan

  4. Default Gravatar
    Fiona | May 2, 2017

    Hi I have the policy document printed effective 1. 12. 15 do I need an updated copy has their been many changes?

    • Staff
      Harold | May 3, 2017

      Hi Fiona,

      Thank you for your inquiry.

      As long as you meet the eligibility criteria, the complimentary insurance cover will be automatically activated.

      Should you need to confirm for further information about the complimentary travel insurance attached to your eligible NAB credit card, please contact QBE Travel Insurance directly on 1800 187 025 (Toll free).

      I hope this information has helped.

      Cheers,
      Harold

  5. Default Gravatar
    David | April 27, 2017

    Insurance on rental cars.
    Am I covered by my NAB Fly Buys card for the excess (which is always very high) on a rental car in Australia? The car rental company has an additional cost to reduce the excess. Should I take this or am I already covered under my NAB card?

    • Staff
      Harold | May 3, 2017

      Hi David,

      Thank you for your inquiry.

      If you need to confirm or get more information about the complimentary travel insurance attached to your eligible NAB credit card, please contact QBE Travel Insurance on the phone number 1800 187 025 (Toll free) or if you’re overseas, call +61(02) 8862 8805.

      I hope this information has helped.

      Cheers,
      Harold

  6. Default Gravatar
    Herman | April 13, 2017

    I have booked a holiday and paid with the NAB platinum card. Do I have to get a policy number for the complimentary travel insurance? Is your spouse insured or does she have to get her own card and spend 500 dollars towards the trip? According to the story she has to also spend a minimum amount. “and meet the other eligibility requirements including the $500 minimum spend per person” Thank you

    • Staff
      May | April 13, 2017

      Hi Herman,

      Thanks for reaching out.

      You, your dependents and spouse would be able to receive the complimentary travel insurance attached to your eligible NAB credit card if you meet all the criteria outlined above and no need to get a policy number. As one of the requirements, you would need to use your eligible NAB card to purchase a minimum of $500 in your pre-booked transportation costs, including your dependents and spouse. So no need for them to get another card to be eligible for the complimentary insurance.

      Cheers,
      May

  7. Default Gravatar
    Lynn | April 3, 2017

    Hi We plan to travel overseas with our baby and bought the flight tickets using the NAB flybuys rewards credit card. I understand my husband and I will be covered as we each spent over $500 on flight tickets. But our baby is under 2 years old so her ticket is less than $500. Does that mean our baby cannot be covered by the same travel insurance?

    • Staff
      May | April 4, 2017

      Hi Lynn,

      Thank you for your inquiry.

      The $500 minimum cost is inclusive of the cardholder, spouse and any dependent children, so your daughter will be covered.

      Cheers,
      May

  8. Default Gravatar
    Katrina | March 23, 2017

    Hello. We have booked and paid for our airfares using my VISA, to Zambia. See we eligible and how do I go about applying/organising insurance. Thank you

    • Staff
      Anndy | March 23, 2017

      Hi Katrina,

      Thanks for your question.

      Please note that the minimum criteria to receive the NAB complimentary insurance cover is that you must purchase a minimum of $500 (inclusive of taxes and other charges)in pre-booked transportation costs (including fares by air, rail, road or watercraft) and/or land content costs (including tours, hire cars or other hired transport and accommodation) on your NAB Premium or NAB flybuys Rewards Card, prior to your trip.

      If you meet this criteria and if you’re a NAB Premium or NAB flybuys Rewards cardholder, the complimentary insurance cover will automatically apply to you, your spouse and/or any dependent children travelling with you.

      Please note that other eligibility criteria apply, as listed above.

      Cheers,
      Anndy

    • Default Gravatar
      Kate | April 2, 2017

      I am eligible for the complimentary travel insurance, do I need to fill out paperwork such as dates, places I am travelling to etc. Do I need a copy of the insurance policy?

    • Staff
      Anndy | April 4, 2017

      Hi Kate,

      Thanks for your question.

      If meet the eligibility criteria listed above, the complimentary insurance cover will automatically be activated.

      If you need to confirm or get more information about the complimentary travel insurance attached to your eligible NAB credit card, please contact QBE Travel Insurance directly on 1800 187 025 (Toll free).

      Cheers,
      Anndy

  9. Default Gravatar
    Denise | February 13, 2017

    If you have purchased a travel package which includes airfares, hotels, cruise, train travel plus etc. Can I assume we would qualify for the coverage?

    • Staff
      May | February 15, 2017

      Hi Denise,

      Thank you for your question and for contacting finder.com.au – we financial comparison website and general information service designed to help consumers make better decisions. Please note that we are not affiliated with any company we feature on our site.

      Basically, if you’ve used your eligible NAB credit card (NAB Premium or NAB flybuys Rewards card) to purchase for your pre-booked transportation costs (minimum of $500 inclusive of taxes and other charges) prior to your trip and you also meet all the other eligibility requirements outlined above, then you will be able to receive the complimentary travel insurance.

      Cheers,
      May

  10. Default Gravatar
    | February 10, 2017

    What is the excess payable for car rental excess

    • Staff
      May | March 13, 2017

      Hi Peter,

      Thank you for your inquiry.

      Just to clarify, is this for the rental of a vehicle for your international trip or for domestic travel? If for your overseas travel, the excess is $200 for the return of rental vehicle with a limit $250 per trip. As for your domestic trip, you’re insured for a maximum of $1,250 per interstate trip on rental vehicle expenses and there is no excess charge for that benefit.

      If you need to confirm or get more information about the complimentary travel insurance attached to your eligible NAB credit card, please contact QBE Travel Insurance on the phone number listed above under “How do I make a claim?” section.

      Cheers,
      May

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