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If you have a NAB credit card, you will have access to many different account features and services that can help you manage it. Not sure where to start? Here we go through some key details – including how to pay your NAB credit card from another bank through BPAY and how to update your account details.
When you receive your new card, log in to the NAB app or Internet banking account and select "My cards". Select your new card and click "Activate". You can then follow the prompts to activate your card and confirm your PIN.
When you get your NAB credit card bill, you can choose from any of the payment options listed on the statement. This includes BPAY payments from your bank account, as well as payment through the NAB app, and phone or Internet banking if you want to pay from a NAB transaction account.
If you're paying from a non-NAB account, you can also use BPAY to pay a NAB credit card bill. You'll need the NAB BPAY biller code 1008 and your credit card number for the customer reference number to complete the payment.
Once you have these details, you can log in to your transaction account, select the BPAY option and enter the biller details, along with the amount you would like to pay off the card. BPAY payments can take two business days to be credited. This means you should make a payment at least two days before the due date listed on your NAB credit card statement.
If you have a NAB transaction account, you can pay off your credit card through the NAB app using the following steps:
If you have a NAB transaction account, you can also make payments to your NAB credit card through Internet banking using the following steps:
You can pay your bill over the phone 24/7 by contacting NAB on 13 22 66.
You also have the option of setting up automatic repayments through a direct debit service. With this type of repayment, a chosen amount will be paid off your credit card at the same time each month – so you don't have to worry about making a payment before the due date on your card's statement.
You can set up direct debits from a NAB account via the app or Internet banking, using the steps below.
Steps to set up direct debit credit card payments using NAB app
Steps to set up direct debit credit card payments using NAB Internet Banking
How to set up direct debit payments from another bank account
If you want to set up direct debits from a transaction account with another bank, visit the NAB website to get a copy of the direct debit request form that you can print, complete and send back to the bank. Alternatively, call NAB on 13 22 65 and ask for help setting up this option.
You can also visit a NAB branch to pay your bill or send your payment by sending a cheque in the mail. See your credit card statement for the instructions to pay by post.
You can request to increase or limit your credit card limit through the NAB app or internet banking by selecting 'My cards' in the menu, choosing your card and then clicking on 'Change credit limit'. You can also request to change your credit limit when you visit a NAB branch or over the phone on 13 22 65 from Monday to Friday between 8am and 7pm. Check out Finder's guide to changing your credit card limit for more tips.
If you're worried that your card has been used to make fraudulent transactions or need to request a replacement card, you can take the following steps:
If you spot a suspicious or unknown transaction on your account, contact NAB immediately on 13 22 65 between 8am and 7pm from Monday to Friday or between 9am and 6pm on weekends.
If your card is lost, damaged or stolen, you can contact 1800 033 103 or + 61 3 8641 9121 if you're overseas 24/7 to freeze your account so that no one else can use it and request a replacement card.
NAB customers can take the following steps to request an additional cardholder online:
The additional cardholder must be at least 16 years old. If they're not already a NAB customer, the additional cardholder will need to visit a branch to provide identification.
You can change your email address, contact numbers, address and occupation online. Through the NAB app or internet banking, you can update your details when you select "My details". You can then click the details you'd like to change, follow the prompts to update the information and save it to your account.
You can close your NAB credit card account via internet banking account in 5 steps:
You can also cancel your credit card in a branch or by contacting NAB on 13 22 65.
Before you close your account, make sure that you've paid off your balance, organised direct debits to be paid with another card and spent or transferred any NAB Rewards.
You can still access NAB internet banking for 3 to 6 months after your balance is paid and your account is closed. This will come in handy if you want to check your recent transaction and payment history.
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Hi guys,
I have a NAB purchasing card through my work on which I have made a charge that my employer will not cover.
I now need to make a Bpay payment and credit my P-card and I don’t know how to do this.
Please advise the Bpay biller code and the ref # (possibly the #’s on the card itself) required to complete thi payment.
Thanks!
Al
Hi Al. According to the NAB website, when you make a card repayment: ‘the biller code to use is 1008 and your customer reference number is your complete credit card number’. Thanks for your question. Jacob.
I recently payed a company over the phone with my credit card. since then they have being taken out money, I have not given them permission to do so. This seems to be fraud, who do I contact as the company that has taken the money does not seem to care
Hi,
Please contact your card issuer to dispute the transaction. If it can be proved that your are not liable for the transactions you will be covered under your bank’s and the EFT code of practice. Please refer to our guide on credit card fraud for further information – http://www.creditcardfinder.com.au/credit-card-fraud-traps-and-scams-guide – Cheers.
Jeremy