Managing Your NAB Credit Card

Information verified correct on May 23rd, 2017

If you have a NAB credit card and need to get more information about managing it, then you should take a look at this article. You will find out how to manage your card, and what you need to do to make any changes.

If you have a NAB credit card and are confused about how to contact NAB for any changes to your card, or to simply find out any information, then look at this specific management guide below for help.

Learn more about NAB credit cards

NAB credit card management

Make payments to your credit card

There are a few different ways you can make payments to your NAB credit card including:

  • Pay in person at your nearest branch.
  • Pay using BPAY: the biller code is 1008 and your customer reference number is your complete credit card number.
  • Send it by post using the direct mail envelope that comes with your NAB card statements every month.
  • Use NAB Internet banking, a NAB ATM or NAB telephone banking to transfer funds from your link accounts at NAB. You can call 13 22 65, 7 days a week, 24 hours a day, and Platinum cardholders can call 1300 730 213, 7 days a week, 24 hours a day.
  • Use your PIN and credit card at any Australia Post outlet that displays the Bank@PostTM sign. There are over 3,100 outlets available for your convenience.

You can use BPAY(R) from any bank or financial institution using Biller Code 1008 for other credit cards from NAB, or code 56192 if using an American Express card. Your credit card number will be your customer reference number.

Credit limit changes

Credit limits can be increased or decreased by customers registered for Internet banking with NAB. You simply need to log onto the Internet banking website and under the menu 'Go to site' you should click the selection 'Credit Card Credit Limit'. Customers that don't have access to Internet banking with NAB can make a request by downloading a form at the site and faxing or mailing it to the addresses listed.

If there is the need for an urgent request then customers can phone NAB and make a telephone request.

Learn more on How To Increase Your Credit Limit

NAB Low Fee Card

NAB Credit Card Offer

A low annual fee card from NAB which lets you enjoy a long-term introductory rate on balance transfers.

  • $30 p.a. annual fee
  • 19.74% p.a. on purchases
  • 0% p.a. for 18 months with 3% balance transfer fee on balance transfers
  • Cash Advance Rate of 21.74% p.a.
  • Up to 44 days interest free
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Linking up to FlyBuys

There are certain credit cards that can be linked to FlyBuys. These are:

  • NAB MasterCard Standard and NAB Visa Standard
  • NAB flybuys Rewards Card

Cardholder changes

If you want to add another cardholder to the account for free you need to complete the form "additional credit card request (PDF, 454kb)" available on their website. You can then fax it or mail it to the address or phone number provided.

Here are a few things you should keep in mind if you want to add another cardholder:

  • Additional cardholders must be at least 16 years old.
  • All transactions, including transactions on any other linked accounts are the responsibility of the primary cardholder.
  • Proof of identity must be provided by any additional cardholder that is not already a NAB customer, due to government regulations.
  • Your request may take up to 10 working days to be processed.

Authorise a direct debit

You can have your payments paid automatically with a direct debit from one of your accounts. You will need to fill out the form "direct debit request form" at the website and either fax it or mail it in.

Report an unknown or unauthorised transaction

If there is a questionable purchase transaction on your account you can complete the form "credit card purchases disputed transaction advice (PDF, 261kb)" at the NAB site and then mail it or fax it in. If it is found that the transaction was approved by either you or another authorised party, you may be charged $5 per item.

For any transactions relating to an ATM or EFTPOS, from your Velocity NAB American Express Card, NAB Ant American Express Card, or NAB Qantas American Express Card you can call 13 22 65, Monday to Friday, between 8 am and 8 pm.

Pay your bills

Many supplier bills such as telephone, gas or power can be paid simply and flexibly using your NAB credit card. To get more information you will need to contact your supplier.

If you want to make a one-off payment you can do that using telephone banking, Internet banking or BPay.

Report a card that has been lost or stolen

You can make a free call on 1800 033 103, or if you are overseas on + 61 3 8641 9083, 7 days a week, 24 hours a day.

Change contact details

If you have any changes in your contact details, such as a new telephone number or address, you will need to complete the form "change of contact details (PDF, 247kb)" available at the site and mail it or fax it in. You can also call 13 22 65 to reach customer service, Monday to Friday, 8 am to 8 pm, or call 1300 730 213 if you are a Platinum cardholder, 7 days a week, 24 hours a day.

Transfer to another credit card from NAB

If you find another NAB credit card would better fit your financial situation, you might be able to transfer your card to a new one.

Let this NAB credit card management guide help you with any problems or questions you have regarding your card. If You have any other issues you can get in touch with customer service to find out the proper contact department.

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4 Responses to Managing Your NAB Credit Card

  1. Default Gravatar
    Alex | June 27, 2013

    Hi guys,

    I have a NAB purchasing card through my work on which I have made a charge that my employer will not cover.

    I now need to make a Bpay payment and credit my P-card and I don’t know how to do this.

    Please advise the Bpay biller code and the ref # (possibly the #’s on the card itself) required to complete thi payment.



    • Staff
      Jacob | June 27, 2013

      Hi Al. According to the NAB website, when you make a card repayment: ‘the biller code to use is 1008 and your customer reference number is your complete credit card number’. Thanks for your question. Jacob.

  2. Default Gravatar
    Michael | April 29, 2012

    I recently payed a company over the phone with my credit card. since then they have being taken out money, I have not given them permission to do so. This seems to be fraud, who do I contact as the company that has taken the money does not seem to care

    • Staff
      Jeremy | May 18, 2012


      Please contact your card issuer to dispute the transaction. If it can be proved that your are not liable for the transactions you will be covered under your bank’s and the EFT code of practice. Please refer to our guide on credit card fraud for further information – – Cheers.


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