Managing your NAB credit card
Whether you want to activate your card, pay a bill or close your account, here are some tips for managing your NAB credit card.
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If you have a NAB credit card, you will have access to many different account features and services that can help you manage it. Not sure where to start? Here we go through some key details – including how to pay your NAB credit card from another bank through BPAY and how to update your account details.
How to activate my NAB credit card
When you receive your new card, log in to the NAB app or Internet banking account and select "My cards". Select your new card and click "Activate". You can then follow the prompts to activate your card and confirm your PIN.
How to pay my NAB credit card
When you get your NAB credit card bill, you can choose from any of the payment options listed on the statement. This includes BPAY payments from your bank account, as well as payment through the NAB app, and phone or Internet banking if you want to pay from a NAB transaction account.
If you're paying from a non-NAB account, you can also use BPAY to pay a NAB credit card bill. You'll need the NAB BPAY biller code 1008 and your credit card number for the customer reference number to complete the payment.
Once you have these details, you can log in to your transaction account, select the BPAY option and enter the biller details, along with the amount you would like to pay off the card. BPAY payments can take two business days to be credited. This means you should make a payment at least two days before the due date listed on your NAB credit card statement.
If you have a NAB transaction account, you can pay off your credit card through the NAB app using the following steps:
- Log in to your NAB app.
- Select the credit card you want to pay.
- Click on the red "Pay" button at the top of the screen and then click "To your card".
- Select the transaction account you want to use you pay the bill.
- You'll then be asked to confirm your preferred payment amount, including the minimum requirement, current balance, statement closing balance or another amount.
- Click "Next", confirm the details and select "Pay now" to complete the payment.
If you have a NAB transaction account, you can also make payments to your NAB credit card through Internet banking using the following steps:
- Log in to your NAB Internet banking account.
- Choose the transaction account you want to make the payment from, then select "Transfer funds".
- Select the NAB credit card account you want to pay off.
- Enter the amount you want to pay and a description, then click "Next" to confirm the details.
You can pay your bill over the phone 24/7 by contacting NAB on 13 22 66.
You also have the option of setting up automatic repayments through a direct debit service. With this type of repayment, a chosen amount will be paid off your credit card at the same time each month – so you don't have to worry about making a payment before the due date on your card's statement.
You can set up direct debits from a NAB account via the app or Internet banking, using the steps below.
Steps to set up direct debit credit card payments using NAB app
- Log in to the NAB app.
- Click "My cards" and select your credit card.
- Scroll down to "Payment due information".
- Select "Manage automatic payment".
- Follow the prompts and fill out the form.
Steps to set up direct debit credit card payments using NAB Internet Banking
- Log in to NAB Internet Banking from your computer.
- Open "Accounts" and click "Account details".
- Click on your credit card.
- Select "Create" or modify "Direct Debit".
- Follow the prompts and complete the form.
How to set up direct debit payments from another bank account
If you want to set up direct debits from a transaction account with another bank, visit the NAB website to get a copy of the direct debit request form that you can print, complete and send back to the bank. Alternatively, call NAB on 13 22 65 and ask for help setting up this option.
Other payment options
You can also visit a NAB branch to pay your bill or send your payment by sending a cheque in the mail. See your credit card statement for the instructions to pay by post.
Change my credit limit
You can request to increase or limit your credit card limit through the NAB app or internet banking by selecting 'My cards' in the menu, choosing your card and then clicking on 'Change credit limit'. You can also request to change your credit limit when you visit a NAB branch or over the phone on 13 22 65 from Monday to Friday between 8am and 7pm. Check out Finder's guide to changing your credit card limit for more tips.
Report an issue
If you're worried that your card has been used to make fraudulent transactions or need to request a replacement card, you can take the following steps:
If you spot a suspicious or unknown transaction on your account, contact NAB immediately on 13 22 65 between 8am and 7pm from Monday to Friday or between 9am and 6pm on weekends.
A lost, stolen or damaged card
If your card is lost, damaged or stolen, you can contact 1800 033 103 or + 61 3 8641 9121 if you're overseas 24/7 to freeze your account so that no one else can use it and request a replacement card.
Add an additional cardholder
NAB customers can take the following steps to request an additional cardholder online:
- Log in to the NAB app or your internet banking account and click 'My cards'.
- Choose your card.
- Scroll down to 'Manage my card' and select 'Add an additional cardholder'.
- You can also download, complete and return the additional cardholder request form to a NAB branch, emailing it to email@example.com or in the post.
The additional cardholder must be at least 16 years old. If they're not already a NAB customer, the additional cardholder will need to visit a branch to provide identification.
Update your information
You can change your email address, contact numbers, address and occupation online. Through the NAB app or internet banking, you can update your details when you select "My details". You can then click the details you'd like to change, follow the prompts to update the information and save it to your account.
How to cancel a NAB credit card
You can close your NAB credit card account via internet banking account in 5 steps:
- Login to your NAB internet banking account on a desktop computer.
- Go to "My Cards".
- Select the image of the card you'd like to close.
- Under "Manage my card", you can select on "how to close my credit card account".
- Read the information provided and follow the instructions to send us a secure message.
You can also cancel your credit card in a branch or by contacting NAB on 13 22 65.
Before you close your account, make sure that you've paid off your balance, organised direct debits to be paid with another card and spent or transferred any NAB Rewards.
You can still access NAB internet banking for 3 to 6 months after your balance is paid and your account is closed. This will come in handy if you want to check your recent transaction and payment history.
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