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Managing Your NAB Credit Card

Understand your credit card and its features and how to get the most value for your money.

If you have a NAB credit card and need to get more information about your account, this guide is worth reading. Find out how to manage your credit card and how you can make changes to your details anytime.

Comparison of NAB Credit Cards

Rates last updated June 24th, 2018
Name Product Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee Product Description
NAB Low Rate Platinum Card
0% p.a. for 9 months (reverts to 13.99% p.a.)
0% p.a. for 6 months with 2% balance transfer fee
$100 p.a.
Enjoy a 0% p.a. interest rate offer on purchases for 9 months and the protection of 7 complimentary insurances including overseas travel insurance.
NAB Low Fee Platinum Card
19.74% p.a.
0% p.a. for 24 months with 2% balance transfer fee
$90 p.a.
Offers 7 complimentary insurance covers, a 0% p.a. for 24 month balance transfer and access to a 24/7 concierge service for a $90 p.a. annual fee.
NAB Low Fee Card
19.74% p.a.
0% p.a. for 18 months with 2% balance transfer fee
$30 p.a.
Receive complimentary purchase protection insurance, a 18 month balance transfer offer and special offers from Visa Entertainment.
NAB Low Rate Credit Card
0% p.a. for 6 months (reverts to 13.99% p.a.)
0% p.a. for 6 months with 2% balance transfer fee
$59 p.a.
Receive an introductory 0% p.a. interest rate for 6 months on purchases, Visa Entertainment offers and a competitive $59 ongoing annual fee.
NAB Rewards Signature Card
19.99% p.a.
0% p.a. for 6 months with 2% balance transfer fee
$295 p.a.
Receive 90,000 bonus NAB Rewards points, worth over $450 in gift cards or 45,000 Velocity points when you meet the spend requirement.
NAB Rewards Platinum Card
19.99% p.a.
0% p.a. for 6 months with 2% balance transfer fee
$195 p.a.
Collect 60,000 bonus points when you spend $2,500 within 60 days of account opening. Plus, receive complimentary travel and purchase insurances.
NAB Qantas Rewards Signature Card
19.99% p.a.
0% p.a. for 6 months with 2% balance transfer fee
$295 p.a. annual fee for the first year ($395 p.a. thereafter)
Collect 90,000 bonus Qantas Points when you spend $4,000 within 60 days of account opening. Plus, a $295 annual fee in the first year.
NAB Rewards Classic Card
19.99% p.a.
0% p.a. for 6 months with 2% balance transfer fee
$95 p.a.
Get 30,000 bonus points when you meet the spend requirement, 0.75 NAB Rewards Points per $1 spent and a 0% p.a. balance transfer offer.
NAB Rewards Business Signature Card
18.50% p.a.
$175 p.a.
Earn 100,000 bonus points when you spend $5,000 on everyday business purchases in the first 60 days of account opening.
NAB Qantas Rewards Card
19.99% p.a.
0% p.a. for 6 months with 2% balance transfer fee
$95 p.a.
A Visa card that offers 0.5 Qantas points per $1 spent, complimentary purchase protection insurance and up to 44 interest-free days on purchases.
NAB Low Rate Business Card
0% p.a. for 12 months (reverts to 13.25% p.a.)
$0 p.a. annual fee for the first year ($60 p.a. thereafter)
Manage your cashflow with up to 55 days interest-free on business purchases and receive complimentary unauthorised transaction insurance.
NAB Qantas Rewards Premium Card
19.99% p.a.
0% p.a. for 6 months with 2% balance transfer fee
$250 p.a.
Offers 30,000 bonus points when you meet the spend requirements and Qantas Points for your everyday spending. Plus a 24/7 personal concierge.
NAB Qantas Business Signature Card
18.50% p.a.
$295 p.a.
Receive 100,000 bonus Qantas Points and earn points on everyday business purchases. Also get up to 44 days interest-free and multiple cards.

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Getting started

Make a payment to your credit card

There are a few different ways you can make payments to your NAB credit card including:

  • NAB App
  • NAB Internet banking or NAB telephone banking to transfer funds from your link accounts at NAB. You can call 13 22 65, 24 hours a day, 7 days a week.
  • Direct debit
  • BPAY: the biller code is 1008 and your customer reference number is your complete credit card number.
  • In person at your nearest branch
  • By post using the direct mail envelope that comes with your NAB credit card statement. NAB only accepts bank cheques for this payment option (cash not accepted).
  • Use your PIN and credit card at any Australia Post outlet that displays the Bank@PostTM sign. There are over 3,500 outlets available for your convenience.

Authorise a direct debit

You can set up your payments to be made automatically with a direct debit from one of your accounts. You will need to fill out the 'direct debit request form' on the website and either fax or mail it in.

Pay your bills

Many supplier bills such as telephone, gas or power can be paid simply and flexibly using your NAB credit card. To get more information you will need to contact your supplier.

If you want to transfer money from your NAB account to your credit card, you can do so through NAB Telephone Banking and Internet Banking. You can also make your repayments at any NAB ATM or branch, any Australia Post outlet that displays the Bank@Post sign, by post and through Direct debit and BPAY.

Transfer to another credit card from NAB

If you decide that another NAB credit card would better suit your financial situation, you may be able to transfer your account to a new card.

Credit card changes

Increase or decrease your credit limit

NAB cardholders can request a credit limit increase or decrease. You can request for a change on your credit limit by simply contacting NAB on 13 22 65 from 8am to 7pm Monday-Friday or 9am to 6pm Saturday-Sunday. If you're overseas, you can contact +61 3 8641 9083.

For a credit limit increase request, you will be asked to provide supporting details such as employment and financial information. On the other hand, requests for credit limit decrease will be processed as soon as possible. Here's a guide on how to increase your credit card limit.

Add an additional cardholder

If you want to request an additional cardholder at no charge, you'll need to complete the NAB's 'Additional cardholder request form' and submit it at any NAB branch. Alternatively, you may also fax or mail it to the address provided on the NAB website.

You can also add an additional cardholder online and through NAB Internet Banking. Here are few things you should keep in mind if you want to add another cardholder:

  • Additional cardholders must be at least 16 years old.
  • All transactions, including transactions on any other linked accounts are the responsibility of the primary cardholder.
  • Proof of identity must be provided by any additional cardholder that is not already a NAB customer, due to government regulations.
  • Your request may take about two weeks to process.

Change your contact details

If you have any changes to your contact details, such as a new telephone number or address, you will need to complete the 'Change of contact details' form available on NAB's website and mail it or fax it in. You can also call 13 22 65 to reach customer service, Monday to Friday, from 8am to 7pm or 9am-6pm on weekends. Cardholders from overseas can call +61 3 8641 9083.

Keep your credit card safe and secured

Report an unknown or unauthorised transaction

If there is a questionable purchase transaction on your account you can submit a Transaction Dispute Form online. It is important to know that NAB will only dispute a transaction within 120 days of the transaction date.

If you need to dispute 10 or more transactions relating to credit card payments, ATM withdrawals, EFT transactions, BPAY and fund transfers, you can dial 13 22 65 for direct assistance.

Report a card that has been lost or stolen

If your credit card has been lost or stolen, you can contact NAB immediately on 1800 033 103 (within Australia), or + 61 3 8641 9121 (from overseas), 24 hours, 7 days a week.

Let this NAB credit card management guide help you with any problems or questions you have regarding your card. If you have any other issues you can get in touch with customer service to find out the proper contact department.

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Important Information*
Westpac Low Rate Card
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Interest rate

13.49

Annual fee

59
HSBC Platinum Credit Card
HSBC Platinum Credit Card

Interest rate

19.99

Annual fee

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St.George Vertigo Platinum - Online Offer
St.George Vertigo Platinum - Online Offer

Interest rate

12.74

Annual fee

99

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4 Responses

  1. Default Gravatar
    AlexJune 27, 2013

    Hi guys,

    I have a NAB purchasing card through my work on which I have made a charge that my employer will not cover.

    I now need to make a Bpay payment and credit my P-card and I don’t know how to do this.

    Please advise the Bpay biller code and the ref # (possibly the #’s on the card itself) required to complete thi payment.

    Thanks!

    Al

    • finder Customer Care
      JacobJune 27, 2013Staff

      Hi Al. According to the NAB website, when you make a card repayment: ‘the biller code to use is 1008 and your customer reference number is your complete credit card number’. Thanks for your question. Jacob.

  2. Default Gravatar
    MichaelApril 29, 2012

    I recently payed a company over the phone with my credit card. since then they have being taken out money, I have not given them permission to do so. This seems to be fraud, who do I contact as the company that has taken the money does not seem to care

    • finder Customer Care
      JeremyMay 18, 2012Staff

      Hi,

      Please contact your card issuer to dispute the transaction. If it can be proved that your are not liable for the transactions you will be covered under your bank’s and the EFT code of practice. Please refer to our guide on credit card fraud for further information – http://www.creditcardfinder.com.au/credit-card-fraud-traps-and-scams-guide – Cheers.

      Jeremy

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