cancel card

Is it difficult to cancel a credit card?

Cancelling your credit card isn't hard, but you can follow these steps to make it even easier.

Whether you've paid your balance and want to get rid of your credit card, want to move a debt to a 0% balance transfer card or are looking to upgrade, there are plenty of reasons why you may want to cancel your credit card. Cancelling your credit card isn't difficult, but there are a few steps that you'll need to make sure you do properly to keep your credit score intact. You can use this guide to learn the steps you'll need to take to close your credit card account and get your finances in order.

How to cancel your credit card in five simple steps

Cancelling your credit card isn't as simple as cutting up your card. These are the steps you should follow to close your account:

1. Pay off or move your outstanding balance

Before you can close your card, you need to pay off your account in full, so you'll need to pay off your balance (and any interest owed) before you ask the bank to close the account. You should keep in mind that you'll also have to pay off any debts that are coming from direct debits. If you try to close your credit card with an outstanding balance, the bank may refuse, increase the interest rate or demand full and immediate payment.

If you want to cancel your card because you're struggling to repay a debt that's collecting interest, you can move it to a card with 0% on balance transfers to pay it off without interest for a promotional period. Not only will you save on interest costs, but you may also pay down your debt faster.

2. Move direct debits and reward points

If you have any direct debits linked to your account (such as phone bills or rental payments), you will need to cancel these or move them to another account before you close your account. Otherwise, you may not be able to close your account if a direct debit has come out and added to your debt or you could default on a payment if it's connected to a cancelled card. Direct debits can sometimes reactivate a cancelled card, so it's best to do this before you even ask the bank to close the card.

If you have a rewards credit card, you should also spend or move your reward points before you cancel your card. If you have a frequent flyer credit card that's linked to an external program, such as Qantas Frequent Flyer or Velocity, you shouldn't have to do anything with your points. But if it's linked to a bank rewards program such as ANZ Rewards or St.George Amplify, you should either redeem your points for rewards or try to move them to a partnered program (usually a frequent flyer program or hotel loyalty scheme). If you don't and you cancel your card, you won't be able to spend your rewards and they'll go to waste. You can read our guide to transferring credit card rewards points to frequent flyer points for some tips.

3. Call to cancel your card

Once you've paid your balance, you can contact your bank or card provider to cancel your card. When you make the call, you may be transferred to a customer service representative whose job it is to retain customers. They may offer you a lower annual fee, reduced interest rates or bonus points, but if you're determined to close your account, you shouldn't be swayed by these offers. Instead, you should insist that you want to close your account.

You'll usually need to confirm your identity to close your account, and some banks may require that you send a written request or visit a bank branch. If you can cancel your card over the phone, make a record of the date, time and name of the representative you spoke with in case you need to chase up the account closure.

You can find a list of the Australian bank customer service numbers you can call to cancel your card on finder.

4. Check for future statements and confirm the cancellation

Once you've received confirmation that your card is closed, you should try to log into your account or go through your credit card statements following the request to ensure that it has indeed been closed. If it hasn't, you can contact the lender again and request that it be closed immediately.

5. Cut up your card

Once you're sure that your card is closed, you can cut up your card. Although the card won't be of much use if the account is closed, it's wise to cut it into as many pieces as possible and discard them in a few different places (such as in the bin at home, at work and in public areas).

Closing your credit card can be a simple process as long you know the steps to follow. If you've closed your card and are in the market for a new and competitive offer, you can start comparing your options below.

Compare other credit card deals

Rates last updated December 14th, 2018
Name Product Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee Product Description
NAB Low Fee Platinum Card - Exclusive Offer
19.74% p.a.
0% p.a. for 25 months
$90 p.a.
25 Month Balance Transfer Offer
finder Exclusive: Take advantage of 0% p.a. interest for 25 months on balance transfers with no balance transfer fee. Ends 16 December 2018
More info
Citi Clear Platinum Credit Card
12.99% p.a.
0% p.a. for 14 months
$0 p.a. annual fee for the first year ($99 p.a. thereafter)
Platinum Credit Card with a Low Interest Rate *
Offers a 0% p.a. for 14 months balance transfer and $0 first year annual fee. Plus, insurance covers and Citibank Dining Program perks.
Qantas Premier Platinum
19.99% p.a.
0% p.a. for 18 months
$149 p.a. annual fee for the first year ($299 p.a. thereafter)
100,000 bonus Qantas Points with Balance Transfer Offer
Get 70,000 bonus Qantas points when you meet the spend criteria and 30,000 more when you pay the second year's annual fee (100,000 total).
ANZ Low Rate
12.49% p.a.
0% p.a. for 15 months
$58 p.a.
Long-Term Balance Transfer Offer*
Save with a 0% p.a. introductory rate on balance transfers for 15 months with no BT fee. Plus a low 12.49% p.a. interest rate on purchases.
Citi Platinum Credit Card - Exclusive Offer
0% p.a. for 13 months (reverts to 20.99% p.a.)
0% p.a. for 13 months
$49 p.a. annual fee for the first year ($149 p.a. thereafter)
0% p.a. Purchase & Balance Transfer Offers*
finder Exclusive:
Save with 0% interest on purchases and balance transfers for 13 months (with no BT fee). Plus, a discounted $49 annual fee for the first year.
More info
Suncorp Clear Options Platinum Credit Card - Online Offer
20.74% p.a.
0% p.a. for 18 months
$49 p.a. annual fee for the first year ($129 p.a. thereafter)
Discounted First Year Annual Fee & Balance Transfer Offer*
Save with a 0% balance transfer offer and earn up to 60,000 Bonus Rewards Points. Plus, a discounted first year annual fee when you apply online.
HSBC Platinum Qantas Credit Card
19.99% p.a.
0% p.a. for 12 months
$0 p.a. annual fee for the first year ($79 p.a. thereafter)
$0 First Year Annual Fee & Balance Transfer Offer*
Save with a $0 first year annual fee and a long-term balance transfer offer. Plus, complimentary travel insurance.
HSBC Platinum Credit Card
19.99% p.a.
0% p.a. for 22 months with 2% balance transfer fee
$129 p.a.
Annual Fee Refund & Balance Transfer Offer*
Offers a 0% p.a. for 22 months balance transfer and an annual fee refund each year when you spend $6,000. Plus, 2 airport lounge passes every year.
Citi Simplicity Card
19.99% p.a.
0% p.a. for 6 months
$0 p.a.
Low Intro Balance Transfer Interest Rate with No Annual Fee
Get 0% p.a. interest for up to 6 months on balance transfers with no BT fee. Plus, a $0 annual fee for life.
St.George Amplify Signature - Online Offer
19.49% p.a.
$0 p.a. annual fee for the first year ($279 p.a. thereafter)
$0 First Year Annual Fee & Bonus Points Offer*
Enjoy a $0 first year annual fee, 100,000 bonus Amplify Points and 2 complimentary lounge passes per year. Ends 17 December 2018.
Virgin Australia Velocity Flyer Card - Exclusive Offer
0% p.a. for 14 months (reverts to 20.74% p.a.)
0% p.a. for 6 months
$64 p.a. annual fee for the first year ($129 p.a. thereafter)
Discounted First Year Annual Fee & Purchase Offer*
finder Exclusive: Save on credit card costs with half the annual fee for the first year and a 0% p.a. interest rate on purchases for 14 months.
Bendigo Bank Low Rate Mastercard
11.99% p.a.
$0 p.a. annual fee for the first year ($45 p.a. thereafter)
Low Rate Credit Card Offer*
A no-frills card with a low variable purchase interest rate of 11.99% p.a. and a $0 first year annual fee.
St.George Vertigo Platinum - Online Offer
12.74% p.a.
0% p.a. for 24 months
$99 p.a.
Platinum Credit Card with Balance Transfer Offer
Save with 0% p.a. interest for up to 24 months on balance transfers with no BT fee. Plus, platinum perks. Ends 17 December 2018.
Virgin Australia Velocity Flyer Card - Bonus Points Offer
20.74% p.a.
0% p.a. for 18 months
$64 p.a. annual fee for the first year ($129 p.a. thereafter)
Up to 60,000 bonus Velocity Points Offer*
Earn up to 60,000 bonus points in the first 3 months and save with a $64 first year annual fee. Plus, a long-term balance transfer offer.
American Express Westpac Altitude Platinum Bundle - Qantas
20.24% p.a.
$99 p.a. annual fee for the first year ($249 p.a. thereafter)
Reduced First Year Annual Fee and Bonus Points Offer*
Up to 75,000 bonus Qantas Points when you meet the criteria with this dual Visa (issued & serviced by Westpac) & Amex (issued & serviced by Amex).
Qantas Premier Everyday
0% p.a. for 9 months (reverts to 19.99% p.a.)
0% p.a. for 9 months
$49 p.a.
0% Purchase and Balance Transfer & Bonus Points Offer
Take advantage of 20,000 bonus Qantas Points, a 0% p.a. purchase and balance transfer offers. Plus, complimentary overseas travel insurance.
Skye Mastercard
23.99% p.a.
$0 p.a. annual fee for the first year ($99 p.a. thereafter)
Get 90 days interest-free, $0 foreign transaction fees and a $0 annual fee for the first year.
Virgin Australia Velocity High Flyer Card
20.74% p.a.
0% p.a. for 15 months
$289 p.a.
Up to 90,000 bonus Velocity Points with Balance Transfer Offer
Take off sooner with up to 90,000 bonus Velocity Points, lounge passes and insurance covers. Plus, enjoy a 15 month balance transfer offer.
St.George Amplify Signature - Qantas
19.49% p.a.
$179 p.a. annual fee for the first year ($279 p.a. thereafter)
Reduced First Year Annual Fee & Bonus Points Offer*
Enjoy 80,000 bonus Qantas Points when you spend $4,000 within 90 days and 2 complimentary Qantas Club lounge invitations per year.
Citi Rewards Platinum Credit Card - Online Offer
20.99% p.a.
0% p.a. for 24 months with 1.5% balance transfer fee
$49 p.a. annual fee for the first year ($149 p.a. thereafter)
0% p.a. for 24 months Balance Transfer Offer*
Earn reward Points per $1 spent, take advantage of a 0% p.a. for 24 month balance transfer offer, plus complimentary international travel insurance.
American Express Westpac Altitude Black Bundle - Qantas
20.24% p.a.
$499 p.a.
Black Card Bundle with Bonus Points
Up to 120,000 bonus Qantas Points with Mastercard (issued by Westpac) & Amex (issued & serviced by Amex). T&Cs apply.
American Express Explorer Credit Card
20.74% p.a.
0% p.a. for 12 months with 1% balance transfer fee
$395 p.a.
100,000 Bonus Points*
Get 100,000 bonus Membership Rewards points, a yearly $400 Travel Credit and 2 entries per year to the American Express Lounge.

Compare up to 4 providers

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Related Posts

Credit Card Offers

Important Information*
Citi Clear Platinum Credit Card

Interest rate

12.99

Annual fee

0*

*$99 p.a. after first year

ANZ Low Rate

Interest rate

12.49

Annual fee

58
Suncorp Clear Options Platinum Credit...

Interest rate

20.74

Annual fee

49*

*$129 p.a. after first year

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