cancel card

Is it difficult to cancel a credit card?

Cancelling your credit card isn't hard, but you can follow these steps to make it even easier.

Whether you've paid your balance and want to get rid of your credit card, want to move a debt to a 0% balance transfer card or are looking to upgrade, there are plenty of reasons why you may want to cancel your credit card. Cancelling your credit card isn't difficult, but there are a few steps that you'll need to make sure you do properly to keep your credit score intact. You can use this guide to learn the steps you'll need to take to close your credit card account and get your finances in order.

How to cancel your credit card in five simple steps

Cancelling your credit card isn't as simple as cutting up your card. These are the steps you should follow to close your account:

1. Pay off or move your outstanding balance

Before you can close your card, you need to pay off your account in full, so you'll need to pay off your balance (and any interest owed) before you ask the bank to close the account. You should keep in mind that you'll also have to pay off any debts that are coming from direct debits. If you try to close your credit card with an outstanding balance, the bank may refuse, increase the interest rate or demand full and immediate payment.

If you want to cancel your card because you're struggling to repay a debt that's collecting interest, you can move it to a card with 0% on balance transfers to pay it off without interest for a promotional period. Not only will you save on interest costs, but you may also pay down your debt faster.

2. Move direct debits and reward points

If you have any direct debits linked to your account (such as phone bills or rental payments), you will need to cancel these or move them to another account before you close your account. Otherwise, you may not be able to close your account if a direct debit has come out and added to your debt or you could default on a payment if it's connected to a cancelled card. Direct debits can sometimes reactivate a cancelled card, so it's best to do this before you even ask the bank to close the card.

If you have a rewards credit card, you should also spend or move your reward points before you cancel your card. If you have a frequent flyer credit card that's linked to an external program, such as Qantas Frequent Flyer or Velocity, you shouldn't have to do anything with your points. But if it's linked to a bank rewards program such as ANZ Rewards or St.George Amplify, you should either redeem your points for rewards or try to move them to a partnered program (usually a frequent flyer program or hotel loyalty scheme). If you don't and you cancel your card, you won't be able to spend your rewards and they'll go to waste. You can read our guide to transferring credit card rewards points to frequent flyer points for some tips.

3. Call to cancel your card

Once you've paid your balance, you can contact your bank or card provider to cancel your card. When you make the call, you may be transferred to a customer service representative whose job it is to retain customers. They may offer you a lower annual fee, reduced interest rates or bonus points, but if you're determined to close your account, you shouldn't be swayed by these offers. Instead, you should insist that you want to close your account.

You'll usually need to confirm your identity to close your account, and some banks may require that you send a written request or visit a bank branch. If you can cancel your card over the phone, make a record of the date, time and name of the representative you spoke with in case you need to chase up the account closure.

You can find a list of the Australian bank customer service numbers you can call to cancel your card on finder.

4. Check for future statements and confirm the cancellation

Once you've received confirmation that your card is closed, you should try to log into your account or go through your credit card statements following the request to ensure that it has indeed been closed. If it hasn't, you can contact the lender again and request that it be closed immediately.

5. Cut up your card

Once you're sure that your card is closed, you can cut up your card. Although the card won't be of much use if the account is closed, it's wise to cut it into as many pieces as possible and discard them in a few different places (such as in the bin at home, at work and in public areas).

Closing your credit card can be a simple process as long you know the steps to follow. If you've closed your card and are in the market for a new and competitive offer, you can start comparing your options below.

Compare other credit card deals

Rates last updated September 21st, 2018
Name Product Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee Product Description
St.George Vertigo Platinum - Online Offer
12.74% p.a.
0% p.a. for 25 months
$99 p.a.
Long-Term Balance Transfer Offer
Save with 0% p.a. interest for up to 25 months on balance transfers with no BT fee. Plus, platinum perks, including overseas travel insurance.
Citi Clear Platinum Credit Card
12.99% p.a.
0% p.a. for 14 months
$0 p.a. annual fee for the first year ($99 p.a. thereafter)
Platinum Credit Card with a Low Interest Rate *
Offers a 0% p.a. for 14 months balance transfer and $0 first year annual fee. Plus, insurance covers and Citibank Dining Program perks.
ANZ Low Rate
12.49% p.a.
0% p.a. for 15 months
$58 p.a.
Long-Term Balance Transfer Offer*
Save with a 0% p.a. introductory rate on balance transfers for 15 months with no BT fee. Plus a low 12.49% p.a. interest rate on purchases.
Citi Simplicity Card
19.99% p.a.
0% p.a. for 15 months with 1.5% balance transfer fee
$0 p.a.
Low Intro Balance Transfer Interest Rate with No Annual Fee
Save with 5% cashback on eligible purchases (capped at $50 per month) for the first 90 days from approval. Plus, a 15 month balance transfer offer.
Westpac Low Rate Card
13.49% p.a.
0% p.a. for 24 months with 1% balance transfer fee
$0 p.a. annual fee for the first year ($59 p.a. thereafter)
$0 First Year Annual Fee & Balance Transfer Offer*
Offers a 0% for 24 month balance transfer option, first year annual fee waiver and a competitive purchase rate.
Suncorp Clear Options Platinum Credit Card - Exclusive Offer
20.74% p.a.
0% p.a. for 18 months
$99 p.a. annual fee for the first year ($129 p.a. thereafter)
Exclusive Balance Transfer Card Offer*
finder Exclusive: Receive a long 18-month, 0% p.a., no fee balance transfer and earn Suncorp Rewards Points or Qantas Points per $1 spent.
Citi Clear Platinum - Exclusive Offer
14.99% p.a.
0% p.a. for 24 months with 1.5% balance transfer fee
$49 p.a. annual fee for the first year ($99 p.a. thereafter)
Reduced First Year Annual Fee & Balance Transfer Offer*
finder Exclusive: Receive 0% p.a. for 24 months on balance transfers and a discounted annual fee in the first year. Plus, access to Citi World Privileges.
Qantas Premier Everyday
19.99% p.a.
4.9% p.a. for 24 months
$0 p.a. annual fee for the first year ($49 p.a. thereafter)
$0 First Year Annual Fee & Bonus Points Offer
Take advantage of up to 40,000 bonus Qantas Points, a $0 first year annual fee plus complimentary overseas travel insurance.
HSBC Platinum Credit Card
19.99% p.a.
0% p.a. for 22 months with 2% balance transfer fee
$129 p.a.
Annual Fee Refund & Balance Transfer Offer*
Offers a 0% p.a. for 22 months balance transfer and an annual fee refund each year when you spend $6,000. Plus, 2 airport lounge passes every year.
Qantas Premier Platinum
19.99% p.a.
0% p.a. for 15 months
$299 p.a.
60,000 bonus Qantas Points with Balance Transfer Offer
Get 60,000 bonus Qantas points and a $300 Qantas Flight Voucher when you spend $4,000 in 90 days. Plus, complimentary lounge passes.
American Express Velocity Platinum Card - Exclusive Offer
20.74% p.a.
0% p.a. for 12 months with 1% balance transfer fee
$375 p.a.
70,000 Velocity Points Credit Card*
finder Exclusive: Ends 26 September 2018 Receive 70,000 bonus Velocity Points when you spend $3,000 within the first 3 months. Plus, Status Credits & lounge passes.
ANZ First Visa Credit Card
19.74% p.a.
0% p.a. for 18 months with 2% balance transfer fee
$30 p.a.
Low Annual Fee and up to 44 days interest-free
Get up to 18 months interest-free on balance transfers and save with a low $30 annual fee. Plus, up to 44 days interest-free on purchases.
Bendigo Bank Low Rate Mastercard
11.99% p.a.
$45 p.a.
Low Rate Credit Card Offer*
A no-frills card with a competitive annual fee, a low variable purchase interest rate of 11.99% p.a. and up to 55 interest-free days on purchases.
NAB Low Fee Platinum Card
19.74% p.a.
0% p.a. for 24 months with 2% balance transfer fee
$90 p.a.
Platinum Credit Card with Balance Transfer Offer*
Offers 7 complimentary insurance covers, a 0% p.a. for 24 month balance transfer and access to a 24/7 concierge service for a $90 p.a. annual fee.
Virgin Australia Velocity Flyer Card - 0% Interest Offer
0% p.a. for 14 months (reverts to 20.74% p.a.)
0% p.a. for 6 months
$129 p.a.
0% for 14 months Purchase Offer with Virgin Australia Gift Voucher*
Enjoy 0% p.a. interest on purchases for 14 months. Plus, the chance to earn 1 million Velocity Points. Ends 31 Oct 2018.
Bankwest Zero Platinum Mastercard
17.99% p.a.
2.99% p.a. for 9 months
$0 p.a.
$0 Annual Fee & 0% Foreign Transaction Fees
Offers a $0 annual fee, 0% foreign transaction fees, complimentary international travel insurance and a balance transfer offer.
St.George Vertigo Visa
13.74% p.a.
0% p.a. for 16 months
$55 p.a.
Low Annual Fee with Balance Transfer Offer*
Get 0% p.a. interest for up to 16 months on balance transfers with no BT fee. Plus, a competitively low annual fee and purchase rate.
Virgin Money Low Rate Credit Card
11.99% p.a.
0% p.a. for 14 months
$49 p.a.
Low Purchase Rate & Balance Transfer Offer*
Offers a $49 annual fee, 10% cashback on purchases made in the first 3 months (capped at $100) and 0% p.a. for 14 months on balance transfers.
American Express Explorer Credit Card
20.74% p.a.
0% p.a. for 12 months with 1% balance transfer fee
$395 p.a.
75,000 Bonus Points*
Get 75,000 bonus Membership Rewards points, a yearly $400 Travel Credit and 2 entries per year to the American Express Lounge. Ends 26 Sept 2018.
Westpac Altitude Platinum Card - Qantas
20.24% p.a.
$50 p.a. annual fee for the first year ($200 p.a. thereafter)
Bonus Points and Annual Fee Offer*
Earn 60,000 bonus Qantas Points when you spend $3,000 within 90 days of card approval. Plus, a $50 first year annual fee.
Virgin Australia Velocity Flyer Card - Bonus Points Offer
20.74% p.a.
0% p.a. for 18 months
$64 p.a. annual fee for the first year ($129 p.a. thereafter)
Up to 60,000 bonus Velocity Points Offer*
Earn up to 60,000 bonus points in the first 3 months with a $64 first year annual fee. Plus, the chance to win 1 million Velocity Points.
St.George Amplify Signature - Qantas - Online Offer
19.49% p.a.
$179 p.a. annual fee for the first year ($279 p.a. thereafter)
Reduced First Year Annual Fee & Bonus Points Offer*
Offers 90,000 bonus Qantas Points when you spend $4,000 within 90 days, two yearly Qantas Club lounge passes and a reduced first year annual fee.

Compare up to 4 providers

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Credit Card Offers

Important Information*
Citi Clear Platinum Credit Card

Interest rate

12.99

Annual fee

0*

*$99 p.a. after first year

Westpac Altitude Platinum Card - Qantas

Interest rate

20.24

Annual fee

50*

*$200 p.a. after first year

ANZ Low Rate

Interest rate

12.49

Annual fee

58

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