From eligibility criteria and essential documents to checking your application status, here's what you need to know to apply for a Coles Mastercard.
Use this guide to learn more about the Coles Mastercard application process, including the eligibility requirements and details you’ll need to provide. We also go through how to apply for Coles Mastercard balance transfers and other factors to consider before you apply.
What conditions do I need to meet to apply for a Coles Mastercard?
Once you’ve found a Coles credit card that you want to apply for, you’ll need to check that you meet the eligibility requirements. Specific details can vary between cards but will include the following:
- Age. You must be at least 18 years of age to apply for a Coles Mastercard.
- Australian residency/work status. You must be a permanent resident or citizen of Australia, or have the right to work in Australia.
- Minimum income. The minimum income requirements for Coles credit cards start from $25,000 per year.
You’ll see a summary of these requirements – and any other specific conditions – just before you start filling out your application. At this stage, you can also check the Key Facts Sheet for the card (which includes details of the rates and fees), terms and conditions, and privacy notice. Note that you need to confirm that you accept all these terms and conditions before starting the application.
What details do I need to include on my Coles credit card application?
When you apply for a Coles Mastercard, you’ll need to provide a range of personal and financial details. The application form breaks this information down into three key sections, which we’ve outlined below.
- Personal details. This section is where you share your full name, date of birth, relationship and family status, driver’s licence number and contact details. Note that you can still complete the application if you don’t have a driver’s licence but may need to provide further identification later on.
- Financial details. Here, you’ll need to share your employment status and your employer’s name. You’ll also need to list how much you earn after tax, any other forms of income and how much your regular living costs are worth. If you have any credit cards, you’ll need to provide details of the credit limit and current balance as well.
- Card options. This section is about what you want from your new Coles Mastercard, starting with whether you want to request a specific credit limit or have one assigned to you. If you want to add an additional cardholder, you’ll need to provide their personal details in this section. You can also take out card insurance, set up passwords for telephone support and request a balance transfer application form (which can only be filled out after you're approved).
After you’ve filled out these sections of the application, you can review the details you’ve provided before submitting it. You’ll then receive a response within 60 seconds.
If your online application is approved, you may be asked to provide supporting documentation. This could include any of the following:
- Your last tax return statement
- Recent payslips
- Your employer or accountant’s contact details
- A copy of your driver’s licence and/or other forms of valid ID
Coles Mastercard will contact you by email or phone with any requests for supporting documentation, as well as instructions on how to submit your documents. Note that you’ll need to provide these details before your new card is issued.
Coles Mastercard balance transfer requirements
Coles Mastercard balance transfer applications are assessed separately to the credit card application. This means if you want to move existing card debt onto a new Coles credit card, you’ll need to wait until your card application is approved.
You can then complete a balance transfer request form, which is available on the Coles Mastercard website. This form will also be emailed to you if you’ve ticked the “balance transfer” option on your application. Here are the key details to keep in mind:
- Eligible debts. You can request a balance transfer from any active Australian credit card (or cards), as long as they are not issued by Coles Mastercard or Latitude Financial services. Your existing cards must also not be in default.
- Account details. To complete the balance transfer application, you’ll need to provide details of the existing cards. This includes the card number, the name of the issuer, the issuer’s billing address (as per your statements) and the amount of debt you want transferred to your Coles credit card.
- Minimum balance transfer amount. You must request a transfer of at least $100 onto your new Coles Mastercard.
- Maximum balance transfer amount. Subject to approval, you can balance transfer up to 100% of your approved credit limit on a Coles credit card. If the balance transfer you’ve requested is more than your credit limit, Coles Mastercard may transfer a portion of the debt to your new card instead.
How can I check my application status?
If you want to know what’s happening with your Coles Mastercard application at any stage of the process, contact the Coles Credit Card Customer Care team on 1300 306 397 and provide details of your application. The operating hours are as follow:
Monday–Friday: 8am–9pm AEST
Saturday: 8am–8pm AEST
Sunday: 8:30am–8pm AEST
How do I activate a new Coles credit card?
After your application is approved and you’ve submitted any requested documents, Coles Mastercard will let you know when to expect your new card. The time it takes to get to you can vary but is usually around a couple of weeks from when the application is fully processed. When you do get your Coles Mastercard, you’ll need to activate it using the following steps:
- Register for the Coles Credit Card Online Service Centre and log in.
- Follow the prompts to activate your card and select a four-digit PIN.
- Sign the back of your Coles credit card.
Alternatively, you can call 1300 306 397 and follow the prompts to activate your card. If you activate the card over the phone, remember to still sign the back of your card. This helps secure your card against fraud.
What else do I need to consider when applying for a Coles Mastercard?
Keep these factors in mind so you can make the most of a new Coles credit card.
- Introductory offers. Depending on when you apply, a Coles credit card may offer you introductory benefits such as 0% interest, bonus flybuys points or cashback. These offers are only available for a limited time and usually come with specific requirements you need to meet to take advantage of them. So remember to check this information before you apply.
- Platinum status. If you apply for a Coles credit card and get approved for a credit limit over $6,000, you’ll be issued with a platinum account. This gives you access to complimentary benefits such as a 24/7 concierge service and merchandise protection insurance.
- flybuys membership. If you provide your flybuys membership details during your application, your Coles credit card can then double as your flybuys membership card. This means your flybuys barcode will be printed on the back of your credit card, so you can scan it to earn points for spending with flybuys partners.
- Earning more flybuys. Both the Coles Rewards and No Annual Fee cards also offer points per $1 spent on eligible purchases made anywhere, while the Coles Low Rate Mastercard earns additional points for spending at Coles Supermarkets.
Once you know what’s involved, you can apply for a Coles Mastercard online at any time. Just remember to compare a range of credit cards beforehand so you can choose a card that really works for you.
Coles Mastercard Comparison
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