itrek travel insurance logo

itrek Travel Insurance

Looking to venture off the beaten track? Consider, compare and apply for itrek Travel Insurance online securely.

Compare the benefits of different policies from itrekPurchasing a travel insurance policy is a smart move for anyone going on a trip. Be it a business endeavour or a family holiday, the right cover can help you sleep easy knowing that you're financially protected if you suffer an unexpected loss. itrek policies offer cover for  trip cancellation or curtailment, medical expenses, lost or stolen documents and much more.

Brands Product Product Details Apply
iTrek Single Trip Wanderer Cover

Unlimited overseas emergency medical assistance

Unlimited overseas emergency medical expenses

$5,000 in hospital cash allowance

$1,000,000 personal liability

Get quoteMore info
iTrek Single Trip Trekker Cover

Unlimited overseas emergency medical assistance

Unlimited overseas emergency medical expenses

$5,000 hospital cash allowance

$1,000,000 personal liability

Get quoteMore info
iTrek Single Trip Pioneer Cover

Unlimited overseas emergency medical assistance

Unlimited overseas emergency medical & hospital expenses

$5,000 luggage and personal effects

$2,500,000 personal liability/p>

Get quoteMore info
iTrek Single Trip Adventurer Cover

Unlimited overseas emergency medical assistance

Unlimited overseas emergency medical expenses

$5,000 in hospital cash allowance

$2,000,000 personal liability

Get quoteMore info

Who underwrites itrek Travel Insurance?

itrek Pty Ltd is an authorised representative of AGA Assistance Australia Pty Ltd trading as Allianz Global Assistance. Travel insurance is issued and managed by Allianz Global Assistance as agent for the insurer Allianz Australia Insurance Limited. itrek does not sell through travel agents, which means that the middleman is cut out of the process. This allows itrek to cut down on its overhead and pass off the savings it makes onto its customers. itrek is an agent of Allianz Global Assistance, and because of this, its policyholders are privy to Allianz’s 24/7 emergency assistance team.

Who are itrek Insurance?

itrek operates as an authorised representative of Allianz Global Assistance, and Allianz underwrites all of the policies purchased through itrek. As one of the largest insurance groups in the world, Allianz provides quality cover and support to ensure you receive adequate attention overseas when it is needed most.

itrek offers a full range of products

The portfolio of products from itrek are designed to provide varying levels of coverage depending upon how much customers wish to spend on a policy. These coverage options are broken down into the Wanderer, Trekker, Adventurer and Pioneer categories. Each category of coverage offers cost effective benefits to customers. As you choose higher levels of coverage from itrek you receive a more comprehensive package.

What policies do itrek offer?

itrek’s portfolio is structured as a tiered system. The levels of coverage available are:

1. Wanderer

The Wanderer package is itrek’s most affordable travel insurance policy. It offers basic cover including medical expenses.

2. Trekker

The Trekker package includes all of the coverage and benefits of the Wanderer package, but with added cancellation fees and lost deposits coverage. The maximum coverage amounts on some benefits such as additional accommodation are increased as well with this higher-level package.

3. Adventurer

The Adventurer coverage package includes the benefits of the Trekker package plus luggage and personal effects coverage. Also, the cancellation and fees as well as the personal liability maximums are increased.

4. Pioneer

This package is the ultimate in comprehensive coverage from itrek. The full list of features are shown below:

How do the benefits of each policy stack up with one another?

 Feature1. Wanderer2. Trekker3. Adventurer4. Pioneer
Overseas emergency medical assistance
  • Yes
  • Yes
  • Yes
  • Yes
Medical and hospital expense coverage
  • Yes
  • Yes
  • Yes
  • Yes
Additional accommodation
  • Yes
  • Yes
  • Yes
  • Yes
Travel expenses and family emergency coverage
  • Yes
  • Yes
  • Yes
  • Yes
Hospital cash allowance
  • Yes
  • Yes
  • Yes
  • Yes
Personal liability coverage
  • Yes
  • Yes
  • Yes
  • Yes
Cancellation fees and lost deposits
  • -
  • Yes
  • Yes
  • Yes
Luggage and personal effects
  • -
  • -
  • Yes
  • Yes
Return airfare
  • -
  • -
  • -
  • Yes
Resumption of journey travel
  • -
  • -
  • -
  • Yes
Documents credit cards
  • -
  • -
  • -
  • Yes
Travellers cheques
  • -
  • -
  • -
  • Yes
Theft of cash
  • -
  • -
  • -
  • Yes
Luggage and personal effects delay expenses
  • -
  • -
  • -
  • Yes
Travel delay expenses
  • -
  • -
  • -
  • Yes
Alternate transport coverage
  • -
  • -
  • -
  • Yes

Additional coverage choices offered

  • Single or family cover. There is the option to have any insurance policy cover only you or your whole family if you want. Single cover is better if you are going alone on a trip for purposes such as business, while family cover is great for covering a family holiday.
  • Domestic coverage. Domestic coverage is available with any of itrek’s insurance policies. Take note though, domestic coverage offered under any policy is limited to specific claim types. More cover is available if you are overseas.

What do key policy benefits mean?

itrek has a large list of policy benefits you can take advantage of should you find yourself in an unexpected situation. These are:

  • Overseas emergency medical assistance coverage. This covers you if you need to be evacuated to a nearby hospital or even home in some cases.
  • Overseas emergency medical and hospital expenses coverage. This covers you for ambulance costs, hospital expenses and the cost of emergency medical treatment.
  • Luggage and personal effects coverage. This covers you for the cost of replacing your stolen or lost bags and other items.
  • Luggage and personal effects delay expenses coverage. This covers you for the costs you incur if you bags are delayed by your airline e.g. toiletries you have to purchase as you wait for your delayed luggage.
  • Additional accommodations and travel expenses coverage. You are covered for expenses that occur if you need to change your trip due to reasons outside of your control.
  • Family emergency travel expenses coverage. You are covered you have to return home due to a family emergency e.g. a relative passing away.

View full list of benefits

  • Return airfare for medical purposes.
  • Resumption of journey funds provided for interrupted trip that falls under policy coverage requirements.
  • Travel documents, credit cards and travellers cheques replacement cost coverage.
  • Hospital cash allowance.
  • Theft of cash coverage.
  • Cancellation fees and lost deposits coverage.
  • Travel delay expenses coverage.
  • Personal liability coverage.
  • Alternate transport expenses coverage in case your current transport plan falls through and will make you late for an event.

Are pre-existing medical conditions covered?

This is how itrek covers pre-existing medical conditions:

  • Automatically covered pre-existing medical conditions. You are automatically covered for these conditions with no extra premium payable (unless you have been hospitalised for it in the past 24 months).
  • No cover for everything else. You are unable to get cover for any hospital or medical expenses that arise from these conditions

What conditions are automatically covered?

  • Acne
  • Asthma*
  • Bell's palsy
  • Bunions
  • Carpal tunnel syndrome
  • Coeliac disease (gluten intolerance)
  • Conjunctivitis
  • Diabetes (Type 1 & 2)*
  • Ear Grommets*
  • Folate Deficiency
  • Gastric reflux*
  • Glaucoma*
  • High cholesterol*
  • High blood lipids*
  • Hypertension or high blood pressure*
  • Impaired Glucose Tolerance
  • Insulin Resistance
  • Iron Deficiency Anaemia
  • Meniere's Disease
  • Nocturnal Cramps
  • Osteopaenia
  • Pernicious Anaemia
  • Sleep apnoea
  • Allergies
  • Benign Positional Vertigo
  • Cataracts
  • Cleft Palate
  • Congenital Adrenal Hyperplasia
  • Congenital blindness
  • Congenital deafness
  • Dry eye syndrome
  • Eczema
  • Goitre
  • Graves Disease
  • Hiatus hernia
  • Hypothyroidism*
  • Incontinence
  • Macular Degeneration
  • Migraine
  • Osteoporosis
  • Solar Keratosis
  • Trigeminal neuralgia
  • Vitamin B12 deficiency
*These conditions are covered under specific rules set out by the policy. Read the policy for a full understanding of how these conditions can be covered. You can still get a travel insurance to cover everything else including medical expenses if it doesn't relate to pre-existing medical condition.

How much excess will I pay if I need to make a claim?

Standard excess on itrek policies is $100.

Can I remove this excess?

You can remove excess on the following policies by paying an additional premium:

  • Pioneer
  • Adventurer
  • Trekker

How do I make a claim?

The claims process with itrek is very straightforward You will need to give Allianz notice of your claim as soon as you possibly can, and make sure that you fully fill out the claim form yourself. Forgetting to do so can cause your benefit payout to be reduced.

Why do I need to contact Allianz?

Allianz is the underwriter of itrek's policies and handles itrek's claims processes.

Here are some other things you should know about the claims process

  • Medical, dental or hospital claims must be made with Allianz Global Assistance.
  • For damage or permanent loss of your luggage or personal belongings, you must report the incident to the police and provide a written notice of your report when making the claim
  • If your claim is being made due to damage or loss that resulted from the actions or an airline, operator or accommodation provider, you must report the damage to the appropriate official and obtain a written report of the event. If they offer you a settlement you need to include this in your claim.
  • You will need to submit the full details of any claim that you have made within 30 days of returning home.
  • All claims are paid out in Australian Dollars.
  • You must not admit fault or liability without the approval of Allianz Global Assistance.
  • Depreciation will be applied to all claims made regarding luggage and personal effects. Allianz will determine the amount of value depreciation.
  • Allianz will pay out the difference between any what any other insurance policies cover and what you are owed for travel losses, expenses or damages. If another policy pays out all expenses that you are owed coverage on, Allianz will not pay you.

When am I not covered?

The general exclusions section of your iTrek Travel Insurance policy lists a variety of situations and circumstances where no cover is available, including:

  • You do not act in a responsible way to protect yourself and your property
  • You don’t do everything you can to reduce your loss as much as possible
  • Your claim is for consequential loss of any kind, for example loss of enjoyment

Click to view the expanded list of general exclusions

  • A travel company or organisation is unable to offer a service, facility or accommodation due to financial collapse
  • Your claim arises due to errors or omissions in booking arrangements
  • You fail to obtain the appropriate visa
  • You act illegally or break and government prohibition or regulation
  • A government authority confiscates, detains or destroys anything
  • You ride a motorcycle without a current Australian motorcycle licence
  • You failed to follow travel advice in the mass media or any government warning
  • Your claim arises due to an act of war
  • You were under the influence of or addicted to intoxicating liquor or drugs
  • Your claim is related to the death or hospitalisation of anyone aged 85 years or older
  • Your claim is related to any pre-existing medical condition
  • You travel against the advice of a medical practitioner
  • Your claim is related to depression, anxiety, stress, or any mental or nervous disorder

Last minute questions you might have about itrek Travel Insurance

Q. How much cover does iTrek offer for overseas medical expenses?

A. Each of iTrek’s four travel insurance policy options provides unlimited coverage for overseas medical expenses.

Q. Who underwrites iTrek’s insurance policies?

A. iTrek travel insurance policies are underwritten by Allianz.

Q. How much excess will I need to pay if I make a claim?

A. A standard excess of $100 applies, but you can remove this excess on the Pioneer, Adventurer and Trekker policies if you are willing to pay a higher premium.

Q. How long do I have to submit an iTrek travel insurance claim?

A. You must submit the full details of your claim within 30 days of returning home.

Q. Can I purchase a policy that covers my wife and two kids who are travelling with me?

A. Yes, iTrek policies are available as single or family cover.

Q. Which is the cheapest travel insurance policy from iTrek?

A. iTrek Wanderer Travel Insurance is the company’s most affordable policy.

Why should I choose itrek Travel Insurance?

  • Four product options. itrek is notable for offering its customers four easy to understand and cost effective insurance packages. The Wanderer, Trekker, Adventurer and Pioneer packages are tailored for every price range.
  • Both single and family cover. All of itrek’s insurance products are available as policies that cover a single person, or as policies that cover a whole family. Whether you are on a business trip or a family holiday, there is an option for you.
  • Backed by Allianz Global Assistance. Allianz provides itrek policyholders with its global assistance program. This program allows you to contact Allianz customer assistance at any time of the day. If you find yourself in an emergency situation and need to access the help that your travel insurance policy provides, you can be sure that you will be able to.
  • Range of benefits. itrek provides policies that offer a large range of benefits. If all you need is simple medical, dental and liability coverage, the budget Wanderer policy is right for you. If you need more comprehensive coverage for things such as theft of cash and return airfare, the Pioneer package would suit you well. It is this policy customisation that makes itrek a viable insurance providing option when comparing based on benefits.
  • Claims support. itrek has simplified its claims process to the point where many claim types can be resolved with a single phone call. The Allianz First Call Resolution System that comes with an itrek policy expedites the small claims approval and payment process.

Apply for itrek Travel Insurance

Was this content helpful to you? No  Yes

Related Posts

Ask a Question

You are about to post a question on

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Disclaimer: At we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to the privacy policy, receive follow up emails related to and to create a user account where further replies to your questions will be sent.

8 Responses to itrek Travel Insurance

  1. Default Gravatar
    Doris | September 16, 2016

    Does Itrek wanderer cover cruise holidays?

    • Staff
      Richard | September 16, 2016

      Hi Doris,

      Thanks for getting in touch. Itrek policies do provide you with cover while on cruises. However, they do not a cruise specific product. If you would like to compare cruise policies, please head to our cruise travel insurance article.

      All the best,

  2. Default Gravatar
    Myriam | February 6, 2015

    Which of the policy options covers snow sports? Eg: skiing

    • Staff
      Richard | February 6, 2015

      Hi Myriam,

      Thanks for your question. Please have a look as our ski insurance page. On it you’ll find the providers that offer ski insurance and other useful information about this cover.

      I hope this was helpful,

    • Default Gravatar
      Myriam | February 6, 2015

      Thanks for your reply.
      So in that case the “Pioneer” option with itrek does not cover snow sports?

    • Staff
      Richard | February 10, 2015

      Hi Myriam,

      Sorry for the delayed response. It appears that itrek cover skiing, snowboarding, ice fishing, ice skating, cat skiing, cross country skiing, off-piste skiing-with professional guide, ski bobbing, sleigh riding and tobogganing.

      I hope this was helpful,

  3. Default Gravatar
    Merilyn | June 25, 2014

    What will it cost for my husband (68 yrs) & myself (66 yrs) to travel to Israel from 7/03/2015 to 23/03/2015 with Platimum cover & no excess?

    • Staff
      Shirley | June 27, 2014

      Hi Merilyn,

      Thanks for your question.

      Please click ‘get a free quote’ to give you an indication.


Ask a question