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Do I have to give a company my CV number if they are crediting my account with a refund? I say no and wont do it but a few places have said they need it and i have refused. Help please
Hi Joh, thanks for your inquiry.
Even though the CCV number can be given through the phone/entered in a form, if it does not have a field to enter the number, it is recommended only to provide these details if the merchant is certified and trusted. If the CCV number is given to the wrong parties the card may be used fraudulently.
Cheers,
Sharon
I was checking out overseas hotel online and filled out booking details, including credit card number. I did not give expiry date or ccv , nor did i hit the highlighted reserve block, I decided hotel , for several reasons, was not best choice. As I had not completed the booking, I just exited the site , without deleting the card number. Hotel went ahead and charged my Visa with no cancellation policy. Is this allowed????
Hi Graham,
Without knowing which hotel you were with and their policy, it’s hard to confirm whether you have a case to contest this.
Instead, it might be best to get in touch with the hotel again and your credit card issuer to see what your options are. If you hadn’t confirmed the booking, hopefully you can receive a refund.
Cheers,
Sally
I have a save card for my account but I don’t know my cvv or CVC,where is it located on my card,i.e, the normal Westpac saving card?
Hi Isaac,
Thanks for your question.
If your card is issued by Visa or MasterCard, you’ll find the three-digit security code (usually printed on the signature panel) on the back of the card, immediately after the card number.
However, if your card does not have the CVV number, it would be best to speak directly with your card issuer.
I hope this helps.
Cheers,
Ysa
Hi there
I am concerned by the growing number of businesses that request your CCV when filling in a form.
My understanding is the CCV is extra security to prevent fraud and that by writing it down with your credit card numbers you are enabling fraud to occur.
I’m particularly referring to restaurants or hire places tat record your details then likely have it on a hard copy form or keep it in their (most likely unsecure) database.
I usually refuse to provide it and try to educate merchants that the CCV is only required to verify internet transactions and is not to be recorded separately especially not on a piece of paper!
Am I right? If so, we need to do a better job educating merchants – banks in particular need to clarify the situation.
Thanks!
Jay
Hi Jay, thanks for your inquiry!
Credit card issuers and banks have fraud protection policies that cover you in such instances when your credit card details have been misused. It is ideal to be well versed across the fraud protection that your credit issuer offers to know what action to take and exactly what you are covered for.
Cheers,
Jonathan
I have a freedom card (debit card) and I don’t know where the ccv number is and it’s not on the back?
Hi Tara,
Thanks for your inquiry.
If your debit card doesn’t have the CVV number on the back of it, you’ll need to contact the bank directly.
Thanks,
Sally